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ugly, unfriendly, greedie attitude customer support shows his true face

Discussion in 'Online Casinos' started by partyhummel, Aug 17, 2015.

    Aug 17, 2015
  1. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    heyho

    just had a look into an account of an (accredited) casino and cs opened a chat with me.

    I have deposited there several times and never withdrawn.

    now when the cs - lets call him - frick - realizes that i am not going to deposit today - he rudely ends chat without even typing a goodbye.

    I wilol definetely never ever deposit at this place again. not one bloody cent!

    chat without names:

    S: Hi, how are you? ... here
    S: Can I offer you an extra bonus and some extra free spins today?
    You: hey. ;-)
    S: hi :)
    You: you are doing the nightshift?
    S: I am :)
    You: ;-) you wanated to spoil me with gifts? ;-)
    S: sure thing
    S: how much would you like to deposit today?
    You: oh i am not depositing today. ;-) gifts are not deposit related ;-)))
    S: hahaha the ones i'm offering are...
    You: oh. than its stealth gifts. ;-)))
    The agent has ended the chat.
     
    Last edited: Aug 17, 2015
    2 people like this.
  2. Aug 17, 2015
  3. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Please do tell which casino this is with such amateur and obnoxious customer service.
     
    1 person likes this.
  4. Aug 17, 2015
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    To be fair, while just hanging up might be curt, you completely baited the cs..he clearly began saying he was offering a bonus with free spins...the 'gifts' were your words, not his.
     
    3 people like this.
  6. Aug 17, 2015
  7. yyuu

    yyuu Full Member

    Occupation:
    computers
    Location:
    epic forest
    he seem pretty friendly :)
     
  8. Aug 18, 2015
  9. syntynyt

    syntynyt kuollut

    Location:
    ~
    ha you should see 888 poker customer service in live-chat. beside they answer with copy-paste messages even if questions are more complex than FAQ or unrelated, when they try to be human they are robots and responses are incoherent. once you say you don't deposit the chat is closed or no further answer is given. still, i don't get butthurt so easy ;) when i'm owned what belongs to me and i see little or no help then im pissed
     
    1 person likes this.
  10. Aug 18, 2015
  11. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    no chance...

    if he had a look into my account and the recent losses he wouldnt have risked my anger...

    I was joking with him. he was impolite and clearly showed his attitude that he wants to rip the casinos players off.

    wont tell the casinos name. there are lots of rude people working for cs at many casinos (worst are the rogues like pampercamper or some playtech banditos). this one just annoyed me when i had time to copy paste and post it here. ;-)

    If someone wants to earn money with me he has to be friendly and at least kind of polite.

    cs is a very sensitive task at a casino. especially players who deposit and lose a lot can get extremely upset on that kind of behavior. (i never ever treated any of my clients that way)
     
    Last edited: Aug 18, 2015
    1 person likes this.
  12. Aug 18, 2015
  13. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Don't stress yourself out over it Partyhummel, every company has dodgy customer service at some time. Perhaps on this occasion they were just having an off day!

    I stopped asking for comps a while ago, it's way too embarassing, even if you feel you are entitled to one after so much loyalty and money lost.

    I suggest if you do ask in future to email their support, you'll get more measured responses than someone from CS.

    The way I see it, any casino worth their salt should comp their players once in a while, loyalty should always work both ways.
     
    3 people like this.
  14. Aug 18, 2015
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    To begin, I don't understand the point in a complaint without actually listing the casino in question...you stated the casino is accredited here.
    Secondly, he seemed rather jocular to me until your last post. I agreed the cut-off was curt, but beyond that, he appeared rather polite and was doing his job - the sales pitch (which is also one of their duties).
    Clearly wants to rip players off? I must be reading a different transcript entirely, because all I saw was him offering a bonus.
     
    2 people like this.
  16. Aug 18, 2015
  17. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    i was not asking for a comp...

    a chat window popped on and he started chatting to me.

    he offered me an extra bonus and freespins. since i am used to that pushi support from other places which is getting on my nerves i preffered to take it with humour.

    he showed his real face when he realized that i am not in the mood to give him more money.

    this is no official complaint. this is an issue some places have, maintaining an offensive selling support staff.

    staubsaugervertreterliga.
     
  18. Aug 18, 2015
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I was reading terms and conditions at Casino Cruise yesterday, where I am not a customer. I was greeted in exactly the same way. However, I told them I was still reading and ended the chat.

    I'm not keen that they could contact me without me being logged in. I didn't receive any notice that by continuing to use site I was accepting cookies or anything.

    Often English is not the first language of CSRs. Perhaps he was not familiar with the word "stealth" and thought you were accusing the casino of stealing. Still, a "pardon me" would have been more appropriate.
     
    1 person likes this.
  20. Aug 18, 2015
  21. chuzhai

    chuzhai Full Member webby PABnononaccred PABnoaccred

    Occupation:
    Professional
    Location:
    Malaysia
    1

    yes very agree!!! i deposit till them no offer to me then they say:you already take all offer.....end chat)what the xxxx of this!!!:eek2:
     
  22. Aug 18, 2015
  23. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I don't really understand the point of this. I don't think it is anywhere near the title of this thread. Yes indeed you kind of led the conversation on.

    Are you sure your just not mad you didn't get anything free?
     
    4 people like this.
  24. Aug 18, 2015
  25. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Well, i would say that those pop ups that come uninvited, logged in or not, are quite obnoxious most of the time.
    First of all, if i am looking for a bonus i will check my mail or the promo page, second of all, even if there aren't any regular bonuses or the one this chat person is going to offer, is way better, i still don't like to get jumped like that.

    It's like your chilling in your living room and suddenly there's this guy in front of your window waving with all kinds of hampers and a big bonus hat on his head... it's a bit intrusive to say the least:)

    I don't mind the pop ups when it's to inform you of some won prize or a freebie, like with X-mas or just because, but coming in to sell, without my invite is not my personal cup of tea either, so i can see how the O.P. is a bit miffed, especially after losing a lot before that, understandably.
     
    6 people like this.
  26. Aug 18, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    99% of them pop ups are to get a deposit of you, 888 bingo sites are the worst, they pop up ask do you want a bonus and its even worse than the daily bonus,

    Alot of CS are pretty bad in any case, Getting a pop up is just icing on the cake, If they knew you was not going to deposit than why waste there time, They will go and annoy a next player, Offer was most likely rubbish any way, 10% and 5 free spins,

    It would be different if you had a pop up and they said how are you I have some free spins, If you decide to make a deposit than I can offer you some more, But in most cases there as bad as a phone call, Which I received a call of an acreddited casino the other day stating if I deposit there will be free spins and to take a look at my account as there might be a deposit bonus?
     
  28. Aug 18, 2015
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Not taking any sides but I have had chat contact me whilst playing a few times.

    The last time I recall was at Roxy Palace, at the time my balance was quite high so he/she was not after a deposit.

    They could not thank me enough for actually answering/typing back and this led to the brief conversation how ignorant some players could be (not aimed at anyone, just our conversation at the time)

    I did kind of 'feel for' the agent who is probably subject to daily ignorance, even abuse and I can imagine the quieter times as a CS agent (particularly the night shift) can be very boring plus it is not in my nature to be ignorant.

    We chatted about none related gambling stuff for 5 minutes or so whilst I was still playing which was quite refreshing in itself.

    The agent closed by saying they'd dropped me a little 'insurance policy' in case I busted later on (30 FS) which I did not even hint at, never mind ask for so good things can happen :D

    With relation to chat disconnection, I have been mid conversation more than once when my internet connection has temporarily dropped thus ending chat. Not defending them but maybe that's all it was?
     
    1 person likes this.
  30. Aug 18, 2015
  31. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    its not the internet connection...

    it was rude, absolutely barefaced to force a fracking chat on me to push me towards depositing again. since in the past i most times deposited without a bonus.

    its right. its like lying at the couch on sundays and suddenly the vacuum cleaner sellercrook breaks into your house, trying to force-sell you a cleaner.

    impolite and disrespectful.

    Jasminebed - very good memory, smart analyzed. ;-) (if you play at this place using a bonus, they btw wipe out the last 60 cent from your balance so you annot unbust by accident eg balance is 3 euro, last spin for 2,50 euro - you gain freespins and win 300 - all vanished because balance dropped below 0.60 when pressing the spin button...- shows a lot of attitude of that place - combined with that chat-assault you can see - a little rogueish natur... isnt it? was just a feeling)

    that placw wont see me again. (i would have deposited and played btw today without a bonus if that sneaky approach didnt happen)
     
  32. Aug 18, 2015
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I don't think that's an apt analogy - it's more, walking into the vaccuum store and having the sales clerk approach you, as essentially you went into their place of business.
    And that's what a casino is...a business. I don't much care for chat pop ups either, but I realize it's a business and as such, they're going to employ marketing stategies and sales pitches.
     
  34. Aug 18, 2015
  35. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic


    no its not. if i go into a business i expect to be approached. if i surf to the website of a reputable company they would never force a chat on me.

    if i want to chat:

    I CONTACT SUPPORT!

    NOT THE OTHER WAY ROUND!!!

    they might tareget a different kind of client i guess. i only know that rude behavior from one other site:

    europa casino.

    thats why i stopped playing there long time ago. 4 weeks ago i just had a look into my account there and they immediately approached what made me close that window forever.

    I know, if you go to a medina in tunisia, they try to force-sell you useless, ugly stuff - but i didnt go to a medina. i checked account at a casino i considered as reputable.

    that is not the typical behavior of a reputable company.
     
    Last edited: Aug 18, 2015
  36. Aug 18, 2015
  37. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Noone forced anything on you at all. Which is it here..they badgered you into a bonus, or hung up and gave up when you weren't intereted? You can't have it both ways.

    It's their business- as such, their preogative to market to you. They aren't required to wait for your blessing...you signed up to their services. They even left you be and didn't go on to pressure you into anything.

    Again, what's the point of posting yet not mentioning the casino. You don't like their tactics yet you can't hardly affect change if the reps aren't privy to the feedback of the members in the thread.
     
  38. Aug 18, 2015
  39. partyhummel

    partyhummel Senior Member mm1

    Occupation:
    ex broker
    Location:
    betty ford clinic
    when a chat window pops on...

    ...they force a chat on you. no reputable company ever ever ever would do that to a client.

    when someone forces a chat on me to tell me they just credited 500 euro bonus to me because players appreciation i consider this as okay. (happened to me also)

    if someone forces a chat on me to force sell me a deposit with rogue bonus t&c then i get angry. if he is that kind of impolite i get really angry. i dont want to contribute to the living of such rogue guys by depositing at those kind of places.
     

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