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Trustly - Do Not Use!

Discussion in 'Online Casinos' started by ritae, Nov 27, 2017.

    Nov 27, 2017
  1. ritae

    ritae Full Member

    Hey fellow meisters; hellish day thanks to Trustly.

    Had a call from the fraud manager at barclays this afternoon alerting me to unauthorised access to my online banking from Sweden. She asked if I had been abroad as my account had been access from a swedish IP address that was linked to a high number of fraudlant transations.

    When I explained I used Trustly to deposit and withdraw at a casino she asked how I did it.

    step 1... you log into your bank account through the trustly interface using your banks online banking username, pin code and password then type in the digits from your debit card
    step 2... the bank sends you a secure code to authorise payment or you use a pin sentry device

    At this point the lady on the phone said STOP STOP. I'm going to have to block your account immediately for 48 hours and re-issue your online banking login details. You must never give your online banking username or password to anyone and by giving then a secure code by text or pin sentry means they have complete control over your account.

    Looking back I was surprised to see my bank balance, mortgage and isa accounts all showing on the casino web site. What an total fucking idiot I am for giving away all my information to a commerical company in Sweden. Reading on Wikipedia they may be licensed in their homeland but it breaches confidentialy of your account You must register/login in order to see the link.

    After this long phone call with barclays I was told by giving any third party access to my bank account I will NOT be covered by any protection if anything went missing in future.
  2. Nov 27, 2017
  3. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    I wondered this when making a sizeable withdrawal from SlotsMillion recently. On the Trustly withdrawal option, it told me that I'd need to log in to my online banking etc (something that wasn't too much of a concern for me - I've had a couple of services do the same in the past) - but in the end, all it needed was my Sort Code, and Account number, and the money was there seconds after SM approved it. Any idea why some people have to log in to their banking, while I only had to provide my account details?
  4. Nov 27, 2017
  5. Jd666

    Jd666 RiffRaff CAG mm4

    Maggot Farmer
    Republic Of West Yorkshire
    Same here.
    Never had to log into my bank account.
    If it came up that I had to then no way would I have done.
  6. Nov 27, 2017
  7. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    You're in the UK, right? I wonder if it's something to do with either certain countries, or certain banks - I see absoloutley no reason they'd NEED to log in, however - the only times when that would ever be justified IMO, would be if you needed to provide proof of earnings, or similar (something the casino's would never need to ask for), or something else. I think it's Trustly's end, however, not the casinos, so I doubt the information would be shared.
  8. Nov 28, 2017
  9. Nicola

    Nicola Meister Member MM mm1 webmeister

    Casino Affiliate
    Marble Arch, London
    Had to check this (as it seems very serious if genuine) with SlotsMillion and its true if you deposit but not withdrawal.

    I used my old Santander account (zero balance) and was required to login via Trustly and then asked a lot of personal stuff like my online banking number and digits from my 15 character memorable word. I then got a text message from Santander with a 10 digit code to authorize Trustly to access my bank account and allow them to act on my behalf to SlotsMillion. Alarm Bells? :eek:

    From what I can see withdrawing you have the option of them logging in on your behalf by clicking 'Fetch Details' or entering your sort code + account number (less risk maybe)

    Very dangerous giving anyone, especially a overseas private incorporated company full access to your bank account. They could empty it there and then or retain the details for a later date. Similar to giving your card number to a scammer on the phone i.e. you are giving them permission. You don't have a leg to stand on if there is fraud. :)
  10. Nov 28, 2017
  11. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    Agreed, however there are some legitimate reasons for companies doing so. (Or, in other words, it's not necessarily 'dangerous' to do so, provided the company is legitimate and uses the correct security measures.)

    That being said, whether you want that much of your personal and financial information available to be seen... well, it's not my cup of tea!
  12. Nov 28, 2017
  13. DreamRJ

    DreamRJ Out of this world! MM webmeister

    RJVille UK
    And Trada have just implemented Trustly as well.

    the name is even funny too. Yeah we can all trust a company called Trustly cant we?

    I can see the news headlines now if this makes it into the media spotlight.

    Trustly the company you can trust (Yeah right)

    EDIT: And to add - We all know that any type of information that is used is recorded most times than not in cloud servers and databases. And we all know that those can be hacked and accessed or when there is some dishonest staff members and or the engineers who are servicing those very servers too could also gain access to them.

    That is why You should never ever use third party sites and login via them to any of your banking accounts ever. Never ever trust a company online even with a name like Trustly.

    We all read the headlines over the years of data leaks etc etc. They can and do happen.
  14. Nov 28, 2017
  15. dpp00

    dpp00 Experienced Member

    house husband
    i cant think of any legitimate reason why any company would require

    full access to anyone's ac sounds horrifying,

    but then i wont even sign a data protection form for anyone never mind bank details,

    obviously you probably have but change all passwords for any sites you have especially if there saved on your computer/laptop :thumbsup:
  16. Nov 28, 2017
  17. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    I do agree with you - but the one 'legitimate' use I found, was a financial-tracking app/software. You logged into your online banking (basically gave the app permission), and it provided a super-in-depth overview of spending, money in/out - but in much more detail than a bank statements. (I.e. it segmented food purchases, entertainment purchases, rent, bills etc all automatically - with a pretty decent accuracy rate as well)

    I can't remember the name, but it was pretty cool. But other than that - and especially for withdrawing/depositing from a casino, I completely agree with you. Not needed in the slightest. I'm going to look into this tomorrow and find out why Trustly ask you to give them access to your bank account.
  18. Nov 28, 2017
  19. miksaxxx

    miksaxxx Senior Member

    Computer related

    I have used trustly for many years.. It just collect your account number . ( account number which you used to deposit ) . And withdraws goes same account.

    It is safe place..

    But Euteller is better than Trustly .. It is really fast.
  20. Nov 28, 2017
  21. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    Yes, that is what I found. But when I first went to make a withdrawal, it told me I would need to provide my online banking details - which I believe is what the OP is referring to.
  22. Nov 28, 2017
  23. Tirilej

    Tirilej Still a Lady CAG MM

    I don't know what kind of security you have when you access your bank account in your countries but I'm not worried at all.
    I'm Swedish and so is the company which mean I trust it.

    The only reason not to is maybe because it's not always so smart to mix up your normal bank account with gambling transaktions.

    I only give my account number, then each time I use a new code to log in to my bank. They can never reach that, so what in the world is worrying with having the account number? That's probably not even stored with them but in the casinos system.
    I also doubt that the casinos would be so irresposible if there were any risk.
  24. Nov 28, 2017
  25. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    I think for most people, it's a matter of privacy more than anything else. (I too would have no security concerns - but I'm from a younger generation - my parents on the other hand, would FREAK at the idea lol) Guess it varied on a lot of things!
  26. Nov 28, 2017
  27. ternur

    ternur A damn fine cup of coffee CAG webby mm3

    Trustly uses a mandate to debit funds from the bank account. That's why the user logs into their bank.

    Bank systems detect this as a third party login, that's why some banks don't like it or disallow it altogether. At least in the Nordic countries, the banks use another layer of security, so Trustly would not be able to "do harm" beyond that single transaction (if there should be some form of shenanigans going on).

    Payment Services Directive (PSD2) mandates banks to open their APIs to third parties, so we'll probably see a lot more providers like Trustly in the near future.
  28. Nov 28, 2017
  29. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    Ah, thanks for clearing that up. That makes sense. I guess it's similar to how LeoVegas handle PayPal deposits; they set up recurring payments, so you don't even need to log in to your PayPal account - you don't even leave the LeoVegas website. Similar concept I guess.
  30. Nov 28, 2017
  31. Tirilej

    Tirilej Still a Lady CAG MM

    What I don't like though is casinos that are saving my password for Neteller. I hate it because that could easily be used and I have no idea why they are so stupid.
    Those six numbers aren't difficult to remember so it's not even needed :(
  32. Nov 28, 2017
  33. AlexJamesSmith

    AlexJamesSmith Meister Minion webby MM

    I don't use Neteller - but see my post above, about PayPal - perhaps there's a similar thing with Neteller?

    For instance, if I log into my PayPal, I can cancel the billing agreement with LeoVegas.

    (Although I'm not sure if you mean the casino actually *saves* your Neteller password, or whether they simply have a billing agreement like with PayPal)
  34. Nov 28, 2017
  35. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Virtual PA
    London UK
    Oh too late .... :(
  36. Nov 28, 2017
  37. TradaCasino

    TradaCasino Official rep for Trada Casino

    Head of Casino
    Dublin, Ireland
    I'm sure it was a huge shock to get this phone call from Barclays - however I think they may have misunderstood the service and the level of protection it provides.

    Trustly is one of the safest payment providers out there:

    1. They never store any information that can be used to access your bank account and they have the highest level of encryption available.
    2. They are licensed and supervised by the Swedish Financial Supervisory Authority.
    3. They hold a European PSP license.

    I think what possible happened here is that Barclays did see a third party gain access to your bank account, which was technically you logging into your online banking remotely via Trustly. We as an operator cannot see any of your login information and it is not accessible on Trustlys side either.

    In relation to Barclays saying the login came from a Swedish IP address that has been associated with fraud, I would say that when you logged in via Trustly you came through their IP address. The fraudulent activity associated with this IP address may have been other players using Trustly as a deposit method, and subsequently declaring them as unauthorised transactions and attempting to charge them back. This happens across all payment methods industry wide, but it may be more noticeable to the bank as Trustly use the same selection of IP addresses when processing transactions.

    The paragraph above is entirely my assumption and opinion, and I am in no way speaking on behalf of Trustly. To me, this is the most likely scenario as to why Barclay's flagged this with you but I am open to correction of course.

    We would never integrate a third party payment provider that wasn't entirely trustworthy, and the fact that they are licensed and regulated in Sweden provides an extremely high level of protection to the player. I do understand that when making a deposit, logging into your online banking via Trustly may make some people uncomfortable, but you are the only person who can see your account balances etc. We have no access to any of that information.



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