On Tue, 2/16/10 I sent a mail with a question to payment@bingolasvegascasino.com, but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.
What gives?
What gives?
On Tue, 2/16/10 I sent a mail with a question to payment@bingolasvegascasino.com, but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.
What gives?
Hi Cindy; I got the exact same mail sent as 'reminder' but I never got an answer on my reply. My question is why do I need to sent scans of my creditcard if I made a deposit using an other method ?
I have no problem to sent my ID ofcourse, but it doesn't make sense to sent my CC and I am carefull not to sent that to just anyone.
I have resent my mail again as a 'reminder' to BLVC
And I hope I will get an answer now.
EDIT: I didn't open a topic in the complaint section, because I don't think its fair to discredit a casino right away. Reputation is everything and this is just a (hopefully) small issue. But now its here, I will also update this topic with the end result of course
On tuesday the 9th I got asked;
Dear XXX,
Thank you for choosing Bingo Las Vegas Casino.
We appreciate you sending your documents in a timely manner, but we do have one last requirement to proceed in processing your withdrawal. We require you to confirm your payment method to credit your withdrawal and the account information of your payment source, such as the registered email of the payment account.
We apologize for the inconvenience of having to provide this last requirement and appreciate your cooperation in this matter.
Best regards,
Payment Department
Bingo Las Vegas Casino Team
Ofcourse I supplied everything already 3 weeks ago when I made the withdrawal request, but nonetheless I have sent the payment method again.
Still waiting...
March 13th:
"This is to inform you that we are experiencing technical issues with Click and Buy to complete the processing of your withdrawal. We want to credit your withdrawal as soon as possible and we ask that if you would be so kind as to provide us with another payments source for you, such as another E-wallet, MoneyBookers is generally a preferred choices, or a wire transfer may be accommodated."
I supplied my bank account for a wire transfer;
March 17th:
"We would like to inform you that we has transfer your funds through Envoy."
Still nothing has been received (I've contacted my bank as well)
March the 23th I sent a mail;
Dear Support,
I have not received anything yet, I have also called my bank and they confirmed that the funds have not been received yet.
Could you please sent me an extract/receipt in PDF format so I have a confirmation.
Regards,
But no reply yet....
Hi Cindy,
Thank you for sending me the receipt in PDF.
This afternoon at 16:27 my bank processed the withdrawal of 150$ (110,57€).
Unfortunately I was charged 15 euro for the Envoy transaction costs which I do not think is completly fair as Bingolasvegascasino couldn't process the funds to my clickandbuy account.
But at least the funds have been processed, thank you for your assistance Cindy.
Cindy i hope you can help me. I have been waiting on my payout for $1180 for 2 months now, i did send you a private message and i have emailed payments@bingolasvegascasino.com numerous times.
Each time they just refer to say that security checks are being carried out and to please wait. It has however been 2 months, dated 16th February.
My account is not accessible and live support, and email support are unresponsive.
Cindy i hope you can help me. I have been waiting on my payout for $1180 for 2 months now, i did send you a private message and i have emailed payments@bingolasvegascasino.com numerous times.
Each time they just refer to say that security checks are being carried out and to please wait. It has however been 2 months, dated 16th February.
My account is not accessible and live support, and email support are unresponsive.
It seems my PAB is closed ....
I specifically said in my last email to you "Unless you have something further to say on the issue I'll close the PAB accordingly." The current internal status of your PAB is "Waiting for OP". Does that sound like "PAB is closed" to you? It shouldn't because it doesn't.
So, do you have something to add? If so then say so via the PAB process and we'll look at it. Jumping immediately onto the forums with your accusations is not the way to go.