trouble with Bingo LasVegas Casino

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
On Tue, 2/16/10 I sent a mail with a question to [email protected], but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.

What gives?
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
Hi h4l,

Sorry to hear you having issues with this site. But as a heads up, your post would draw more attention if it was posted to the appropriate forum.

EG - Either of these to which your dispute is relevant.

https://www.casinomeister.com/forums/community/casino-complaints-non-bonus-issues/

https://www.casinomeister.com/forums/community/casino-complaints-bonus-issues/

I'll send one of the mods a pm and them to shift it for you. Don't re-post, you may get some heat for cross posting.


Cheers

:)

Dave
 

BingoCindy

Dormant account
Joined
Nov 2, 2009
Location
Land of the Ropers
On Tue, 2/16/10 I sent a mail with a question to [email protected], but didn't get an awnser and I requested a payout Feb 19 2010 7:03PM and also nothing.

What gives?

Hello h4l,

Thanks for the post. Certainly understand your concerns on the delay and hope you can accept our appologies. I spoke with our payment department about this and they informed me that they sent a response to your inquiry on 23 Feb with the complete details of what we need to process your withdrawal. I asked them to resend you the email with the withdrawal details.

Please let me know as soon as possible if you do not receive it, and could I ask that you check your Spam or Junk mail. I will do my best to get this processed for you quickly.

Cindy
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
hl4,

I'm sure other peeps at CM would be interested in the outcome of your complaint.

Would you mind returning to this thread and posting what transpires through the process of if and when you receive your winnings, thanks.

Edit: As a side note I just now attempted to visit the bingo/casino site in question and it returned the following:
(www. replaced with xxx.)

Server not found

Firefox can't find the server at xxx.bingolasvegascasino.com.


* Check the address for typing errors such as
ww.example.com instead of
xxx.example.com

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.


Cheers

:)

Dave
 
Last edited:

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
Hi Cindy; I got the exact same mail sent as 'reminder' but I never got an answer on my reply. My question is why do I need to sent scans of my creditcard if I made a deposit using an other method ?

I have no problem to sent my ID ofcourse, but it doesn't make sense to sent my CC and I am carefull not to sent that to just anyone.

I have resent my mail again as a 'reminder' to BLVC

And I hope I will get an answer now.



EDIT: I didn't open a topic in the complaint section, because I don't think its fair to discredit a casino right away. Reputation is everything and this is just a (hopefully) small issue. But now its here, I will also update this topic with the end result of course
 

BingoCindy

Dormant account
Joined
Nov 2, 2009
Location
Land of the Ropers
Hi Cindy; I got the exact same mail sent as 'reminder' but I never got an answer on my reply. My question is why do I need to sent scans of my creditcard if I made a deposit using an other method ?

I have no problem to sent my ID ofcourse, but it doesn't make sense to sent my CC and I am carefull not to sent that to just anyone.

I have resent my mail again as a 'reminder' to BLVC

And I hope I will get an answer now.



EDIT: I didn't open a topic in the complaint section, because I don't think its fair to discredit a casino right away. Reputation is everything and this is just a (hopefully) small issue. But now its here, I will also update this topic with the end result of course

Hi there h4l,

The standard reminder email was sent to you by mistake.:eek: It was thought that you deposited via Credit Card, and when a customer deposits via a Credit Card to protect the customer and the Casino against cybercrime, we ask for a copy of the card with some of the numbers blocked out. This is not the case for your account.

We do not require a copy of your card since you deposited via an E-wallet. My appologies for the misunderstanding and if you need further assistance, please don't hesitate to send me a pm. :)

Cheers,
Cindy
 

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
Hi Cindy,

On Monday I've sent my passport & proof of residence so I imagine it will be handled soon and I will post it here.

Thank you.
 

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
On tuesday the 9th I got asked;

Dear XXX,

Thank you for choosing Bingo Las Vegas Casino.

We appreciate you sending your documents in a timely manner, but we do have one last requirement to proceed in processing your withdrawal. We require you to confirm your payment method to credit your withdrawal and the account information of your payment source, such as the registered email of the payment account.

We apologize for the inconvenience of having to provide this last requirement and appreciate your cooperation in this matter.

Best regards,
Payment Department
Bingo Las Vegas Casino Team


Ofcourse I supplied everything already 3 weeks ago when I made the withdrawal request, but nonetheless I have sent the payment method again.

Still waiting...
 

BingoCindy

Dormant account
Joined
Nov 2, 2009
Location
Land of the Ropers
On tuesday the 9th I got asked;

Dear XXX,

Thank you for choosing Bingo Las Vegas Casino.

We appreciate you sending your documents in a timely manner, but we do have one last requirement to proceed in processing your withdrawal. We require you to confirm your payment method to credit your withdrawal and the account information of your payment source, such as the registered email of the payment account.

We apologize for the inconvenience of having to provide this last requirement and appreciate your cooperation in this matter.

Best regards,
Payment Department
Bingo Las Vegas Casino Team


Ofcourse I supplied everything already 3 weeks ago when I made the withdrawal request, but nonetheless I have sent the payment method again.

Still waiting...

Hello h4l,

Our Payment Team has confirmed your withdrawal is being processed for today. Thanks for the post and feel free to let me know if I can be further assistance.

Cheers,
Cindy
 

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
March 13th:

"This is to inform you that we are experiencing technical issues with Click and Buy to complete the processing of your withdrawal. We want to credit your withdrawal as soon as possible and we ask that if you would be so kind as to provide us with another payments source for you, such as another E-wallet, MoneyBookers is generally a preferred choices, or a wire transfer may be accommodated."

I supplied my bank account for a wire transfer;

March 17th:

"We would like to inform you that we has transfer your funds through Envoy."

Still nothing has been received (I've contacted my bank as well)

March the 23th I sent a mail;

Dear Support,

I have not received anything yet, I have also called my bank and they confirmed that the funds have not been received yet.

Could you please sent me an extract/receipt in PDF format so I have a confirmation.

Regards,


But no reply yet....
 

BingoCindy

Dormant account
Joined
Nov 2, 2009
Location
Land of the Ropers
March 13th:

"This is to inform you that we are experiencing technical issues with Click and Buy to complete the processing of your withdrawal. We want to credit your withdrawal as soon as possible and we ask that if you would be so kind as to provide us with another payments source for you, such as another E-wallet, MoneyBookers is generally a preferred choices, or a wire transfer may be accommodated."

I supplied my bank account for a wire transfer;

March 17th:

"We would like to inform you that we has transfer your funds through Envoy."

Still nothing has been received (I've contacted my bank as well)

March the 23th I sent a mail;

Dear Support,

I have not received anything yet, I have also called my bank and they confirmed that the funds have not been received yet.

Could you please sent me an extract/receipt in PDF format so I have a confirmation.

Regards,


But no reply yet....

We show it has been processed :eek:. I am personally emailing you the receipted info from Envoy, so you can follow up with your bank. If you need any further information to provide your bank, please let me know.

Cheers,

Cindy
 

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
Hi Cindy,

Thank you for sending me the receipt in PDF.

This afternoon at 16:27 my bank processed the withdrawal of 150$ (110,57€).

Unfortunately I was charged 15 euro for the Envoy transaction costs which I do not think is completly fair as Bingolasvegascasino couldn't process the funds to my clickandbuy account.

But at least the funds have been processed, thank you for your assistance Cindy.
 

BingoCindy

Dormant account
Joined
Nov 2, 2009
Location
Land of the Ropers
Hi Cindy,

Thank you for sending me the receipt in PDF.

This afternoon at 16:27 my bank processed the withdrawal of 150$ (110,57€).

Unfortunately I was charged 15 euro for the Envoy transaction costs which I do not think is completly fair as Bingolasvegascasino couldn't process the funds to my clickandbuy account.

But at least the funds have been processed, thank you for your assistance Cindy.

Envoy shouldn't have charged you, don't worry we'll check with 'em and get your money back to you.
Even still, we've supplemented a $15 free chip (55x) for your troubles.
Even more, deposit again via moneybookers and we'll give you 10% additional to any bonus + deposit you put in.

We're not trying to bonus your troubles away, but you've been a great player and it's always been a point of ours to try and take care of you. Thanks for the dialogue with us (even if it is on forum) and I'll keep you as updated as I can :thumbsup:

Cheers,

BingoCindy
 

h4l

Dormant account
Joined
Nov 12, 2008
Location
Inet
Hi Cindy,

Haven't heared anything from Envoy yet, but thank you for the 15$ free chip :)

Regards,
 

jhnandrew

Dormant account
Joined
Apr 18, 2010
Location
The North
Problem with payout

Cindy i hope you can help me. I have been waiting on my payout for $1180 for 2 months now, i did send you a private message and i have emailed [email protected] numerous times.
Each time they just refer to say that security checks are being carried out and to please wait. It has however been 2 months, dated 16th February.
My account is not accessible and live support, and email support are unresponsive.
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Cindy i hope you can help me. I have been waiting on my payout for $1180 for 2 months now, i did send you a private message and i have emailed [email protected] numerous times.
Each time they just refer to say that security checks are being carried out and to please wait. It has however been 2 months, dated 16th February.
My account is not accessible and live support, and email support are unresponsive.

Hi mate,

You should have started your own thread about this, but thats ok, your new.

What you ned to do is click on the bluehyper link next to BingoCindy's name and click on "private pm" this will send BingoCindy a message for you.

Let her know of your concerns there and hopefully she will respond to you.
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
Cindy i hope you can help me. I have been waiting on my payout for $1180 for 2 months now, i did send you a private message and i have emailed [email protected] numerous times.
Each time they just refer to say that security checks are being carried out and to please wait. It has however been 2 months, dated 16th February.
My account is not accessible and live support, and email support are unresponsive.

Bingolasvegascasino have also stolen more then USD 3500 from me my PAB is in progress.( Including deposits of more then 800 USD) .

If you have not submittet a PAB , do it!!!!


Another option is the Curacao Internet Gaming Association : Link Removed ( Old/Invalid)

I dont know if these guys are helpful but its worth a try .
 

4 of a kind

Repeated violations of forum rule 1.16 - troll
Joined
Mar 11, 2009
Location
New York
These rogue cash-out tactics that keep piling up here along with what online casinos have proven to be which is the power to do whatever it is they feel like, just confirms my smart decision to pull the plug on this bogus trap online casino rip off shit.

I played online for over a decade and actually believed I was getting a fair game. That just goes to show you how the gambling mind has the power to over rule logical thinking.

Thanks to joining casinomiester and reading what's really going on and learning how much of fool I was, I had the sense knocked back into my head.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
Bingocindy was here about an hour ago.....:confused:
Nothing to say????:eek:
 

heador112

Full Member
PABnononaccred3
Joined
Jul 28, 2009
Location
Germany
It seems my PAB is closed and Bingolasvegas have only paid 140 of my money (more then 3700 was the total amount ) . I will now contact their roguish "risk and fraud" department and start a thread in the next days with all details about the circumstance of my PAB .
 
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