Trada moving to Aspire Global platform from 20th November

[thr0b]

I hope so but as far as I'm aware, every single casino that has gone to aspire have used their full platform and turned into clones of the other sites. The fact it's been over a week and neither of the reps have gave any input, is pretty ominous unfortunately

aye. They’re still here, but unusually quiet.

 

[Nicola]

Have taken a look through the Aspire casinos this evening based on real player data (Sept/Oct 2019). 92% of withdrawals (56 requests) were processed within 48 hours and feedback is generally good. Pending period is circa 42 hours.

If you don't mind lower RTPs, pending withdrawals and increased wagering requirements then any of the Aspire brands are fine. Saying that a lot of people are happily playing at Jumpman and 888 brands with pending periods up to 72-96 hours! Personal preference.

Whatever happens, in the space of a year we are on course to see both Videoslots and Trada shoved down the CM ratings list and very doubtful on winning casino of the year again anytime soon!

 

[pinnit2014]

It'll be a massive back step if Trada go the 48 hour route - i said to Conor in a PM last week that, like Sky Vegas and Barclays, they had the money back to my debit card in 5 minutes with RBS (so much so that i thought i never got the money as i went to check two days later)

I personally only accept longer payment periods if the casino comes with perks etc, otherwise why bother.

 

[colinsunderland]

Just a reminder that today is the last day to inform Trada if you don't want your details farmed over to Aspire.

Think it's obvious the reps don't give a shit any more since its been 2 weeks since they said they would answer our questions, and so far have answered exactly zero. Nice one guys.

 

[Borgie]

Just a reminder that today is the last day to inform Trada if you don't want your details farmed over to Aspire.

Think it's obvious the reps don't give a shit any more since its been 2 weeks since they said they would answer our questions, and so far have answered exactly zero. Nice one guys.

I am sure they do care. They haven't been replaced like invasion of the bodysnatchers or had personality transplants. Maybe they can't answer the questions yet or have been requested not to. Us being aggressive doesn't help though. In fact the opposite.

Hopefully they will comment soon.

 

[Conor@Trada]

Hey Colin,

We're still here, and we're still working on some operational aspects of the migration so I can't give you all the answers you want just yet. It's unfair to say that I don't give a sh*t, I just need a bit more time so I can answer all the questions in this thread in full without potentially giving out misinformation.

As you may already know, Pariplay are the platform we are currently on, and they were bought by Aspire Global in June 2019, so that is the reason we are migrating to their platform.

I recognise that it's frustrating not to get all the answers you want right away, but I can assure you we are working in conjunction with Aspire to achieve as smooth a transition as possible, and hopefully to address some concerns mentioned in this thread.

What I can tell you so far: TradaCasino will operate under the same management, and I'll still represent the brand here. The standard customer service queries will be handled by Aspire, but we will have full control and final say over any complaints or decisions taken that we don't agree with.

Conor

 

[colinsunderland]

Hey Colin,

We're still here, and we're still working on some operational aspects of the migration so I can't give you all the answers you want just yet. It's unfair to say that I don't give a sh*t, I just need a bit more time so I can answer all the questions in this thread in full without potentially giving out misinformation.

As you may already know, Pariplay are the platform we are currently on, and they were bought by Aspire Global in June 2019, so that is the reason we are migrating to their platform.

I recognise that it's frustrating not to get all the answers you want right away, but I can assure you we are working in conjunction with Aspire to achieve as smooth a transition as possible, and hopefully to address some concerns mentioned in this thread.

What I can tell you so far: TradaCasino will operate under the same management, and I'll still represent the brand here. The standard customer service queries will be handled by Aspire, but we will have full control and final say over any complaints or decisions taken that we don't agree with.

Conor

Thanks Conor
Do you not see the problem though? You gave people until today to tell you if they were happy for their details to be transferred to Aspire or not, yet you haven't answered a single question that players should really know before making that decision. I don't see a single question on the thread that should be a secret or unknown at this point, everything like RTP levels etc surely would have been sorted out long ago?

 

[Conor@Trada]

And to add another point, our main objective in this migration is to carry over our brand highlights where possible- i.e., the things you love about TradaCasino.
So if things are not perfect on November 21st, we will continue to work towards what we always have, providing a great player experience for all of our loyal customers

Conor

 

[thr0b]

And to add another point, our main objective in this migration is to carry over our brand highlights where possible- i.e., the things you love about TradaCasino.
So if things are not perfect on November 21st, we will continue to work towards what we always have, providing a great player experience for all of our loyal customers

Conor

cheers sir. That’s good enough for me. Proof of the pudding will be in the eating, but I like pudding and see no reason not to try it

 

[Slottery]

As you may already know, Pariplay are the platform we are currently on, and they were bought by Aspire Global in June 2019, so that is the reason we are migrating to their platform.
Conor

I think giving this reason was quite big thing here when so much concerns from community about why oh why. Thought this had something to do with your change but didn't want to start to guess or shout something what not 100% sure.

Happy that you confirmed reason for this change, at least it makes it easier to undrestand for many as it's been much speculated to be only your financial etc... interest to jump in Aspire so announcing this should make it bit easier for many to understand your "decision".

 

[Moom]

Trada were never all that anyway, and had their own interpretation of regulations. Constantly doubling down when they know they made a mistake rather than admitting the mistake, fixing it and moving on. Going as far as saying they do not care what the UKGC says about UK gambling regulations because they have their own interpretation.

I have come across many who have experienced the terrible attitude at Trada. Perhaps they know the importance of this community but don't particularly care about the ones who aren't part of it.

 

[Aryol]

Not sure if the support was telling the truth, but he wrote to me since I am SE on aspire global casinos I will be SE on Trada after the move. But to my knowledge Aspire is using SE only for single Casinos?

Well if this true then it does not matter what happens to Trada after the move, but I guess we will have:

- More providers
- ...

Yeah that is all the positive things I can think about Aspire global. The negative things:

- Slow payment
- Low RTP Settings
- Bad Bonus Requirements

 

[colinsunderland]

They will be losing providers too though, so thats not really a positive if you play Amanet, Tom Horn, High 5, Playzido or BF Games. If you like Book of games like I do, 12 on Trada today, 5 on Casinoluck.
Still no answers from either Rep, despite being 6 days to go

 

[Conor@Trada]

Hey all, sorry for the radio silence, but Rachel and I have been working endlessly to get everything ready for this migration.
As I am sure you’re aware, there is a lot to do in this kind of move!

So, I think I have everyone's questions below, but if I’ve missed anything feel free to drop me a PM with your question, and I’ll edit this post accordingly so we have all the answers in one place.

Game RTPs?
Our games RTPs will be operated in the same manner the rest of the Aspire Groups are immediately after launch, however, Aspire have agreed to allow RTPs to be customised by brand instead of one network setting in 2020. So the lower RTP on some games will be a short term concern.

Fees On Deposits & Withdrawals?
There will be no fees on deposits and withdrawals.

Thursday Treat?
Thursday Treat will be replaced with Sunday Spins and will work quite similarly to our current Thursday Treat promotion.

LiveChat Support?
In order to operate in more languages, and for longer periods of time, our LiveChat Support will be operated by Aspire, however, myself and Rachel are still contactable through here if anything is pressing and requires our attention.

Wagering Requirements?
Our wagering requirements will be between 20x - 25x on all bonuses depending on the promotion. This is a decision made on our part to offset the game contributions and RTPs of some of the games.

Games Contributions?
As the contributions of the games are set across all casinos in the Aspire back office, we will not be able to differ from the rest of the Aspire Group in this regard.

Withdrawal Times?
Withdrawal times will be as they are across the Aspire Group, however, we have been assured that the 48-hour time frame is the absolute maximum (KYC and Document checks etc) and that the vast majority of withdrawals are processed within less than a day.

Please note, VIP players will have express withdrawals which operate much faster, and Aspire are already working towards decreasing our withdrawal times.

Why Are We Moving?
As confirmed in a previous post, we are moving as our platform provider currently (Pariplay), had been bought over by Aspire Global.

Did You Get Bought By Aspire?
No, TradaCasino is still owned entirely by TradaGames.

One Welcome Bonus Per Site?
This is done on a case-by-case basis and is primarily applied for the “serial” First Time Depositors. i.e, those who rarely/never make cash deposits on the Aspire platform.

Games Selection?
Some games are not live on most Aspire Global sites for various reasons, however, we will have all games live a couple of weeks after launch.


And of course, Rachel and I will continue to be ever-present Reps on this forum!

Conor

 

[ChopleyIOM]

EDIT:

<<< Sorry wrong information >>>

 

[Downsman]

Thanks for the info Conor, hope the Trada I know remains intact.
Cheers

 

[Harry_BKK]

Not sure if the support was telling the truth, but he wrote to me since I am SE on aspire global casinos I will be SE on Trada after the move. But to my knowledge Aspire is using SE only for single Casinos?

Well if this true then it does not matter what happens to Trada after the move, but I guess we will have:

- More providers
- ...

Yeah that is all the positive things I can think about Aspire global. The negative things:

- Slow payment
- Low RTP Settings
- Bad Bonus Requirements

You are playing under the MGA licence and according to that the SE is per casino not licence-wide. It might change in the future but for now it is different to the UK regulations.

 

[Conor@Trada]

You are playing under the MGA licence and according to that the SE is per casino not licence-wide. It might change in the future but for now it is different to the UK regulations.

That one is news to me, I'll seek clarification from our compliance team.

Conor

 

[Harry_BKK]

Hey all, sorry for the radio silence, but Rachel and I have been working endlessly to get everything ready for this migration.
As I am sure you’re aware, there is a lot to do in this kind of move!

So, I think I have everyone's questions below, but if I’ve missed anything feel free to drop me a PM with your question, and I’ll edit this post accordingly so we have all the answers in one place.

Game RTPs?
Our games RTPs will be operated in the same manner the rest of the Aspire Groups are immediately after launch, however, Aspire have agreed to allow RTPs to be customised by brand instead of one network setting in 2020. So the lower RTP on some games will be a short term concern.

Fees On Deposits & Withdrawals?
There will be no fees on deposits and withdrawals.

Thursday Treat?
Thursday Treat will be replaced with Sunday Spins and will work quite similarly to our current Thursday Treat promotion.

LiveChat Support?
In order to operate in more languages, and for longer periods of time, our LiveChat Support will be operated by Aspire, however, myself and Rachel are still contactable through here if anything is pressing and requires our attention.

Wagering Requirements?
Our wagering requirements will be between 20x - 25x on all bonuses depending on the promotion. This is a decision made on our part to offset the game contributions and RTPs of some of the games.

Games Contributions?
As the contributions of the games are set across all casinos in the Aspire back office, we will not be able to differ from the rest of the Aspire Group in this regard.

Withdrawal Times?
Withdrawal times will be as they are across the Aspire Group, however, we have been assured that the 48-hour time frame is the absolute maximum (KYC and Document checks etc) and that the vast majority of withdrawals are processed within less than a day.

Please note, VIP players will have express withdrawals which operate much faster, and Aspire are already working towards decreasing our withdrawal times.

Why Are We Moving?
As confirmed in a previous post, we are moving as our platform provider currently (Pariplay), had been bought over by Aspire Global.

Did You Get Bought By Aspire?
No, TradaCasino is still owned entirely by TradaGames.

One Welcome Bonus Per Site?
This is done on a case-by-case basis and is primarily applied for the “serial” First Time Depositors. i.e, those who rarely/never make cash deposits on the Aspire platform.

Games Selection?
Some games are not live on most Aspire Global sites for various reasons, however, we will have all games live a couple of weeks after launch.


And of course, Rachel and I will continue to be ever-present Reps on this forum!

Conor

Good Luck to you and the entire Trada team, Conor.

I really do hope you will be able to keep the "Trada touch" and not be drowned in the Aspire muddy lake.

 

[Harry_BKK]

That one is news to me, I'll seek clarification from our compliance team.

Conor

That's how it was until a few months ago when I checked the last time. I have not heard of any changes.

 

[Harry_BKK]

That one is news to me, I'll seek clarification from our compliance team.

Conor

They issued a Preliminary Market Consultation Document some months ago to discuss the universal self-exclusion system. Haven't heard of any decisions.

You do not have permission to view link Log in or register now.

 

[Slottery]

They issued a Preliminary Market Consultation Document some months ago to discuss the universal self-exclusion system. Haven't heard of any decisions.

You do not have permission to view link Log in or register now.

There's not any big news live yet, but these are looked like said in this article. Some few operators have made their own responsible decision to exclude player gross their whole license when they anyway have chance to do it easilly and demanded in some regulated markets like UK, Sweden etc... Think it's ok decision especially when someone is clearly stating that reason for account closure is gambling problem as taking this players deposits to other brand don't in that situation sound very much caring about players problem. MGA still is not really clear with their regulations and many parts are quite much up to operators:

"Provided that, in the absence of a unified self-barring database, where the B2C licensee operates multiple brands, the B2C licensee may allow for self-exclusion to be limited to a player’s activity on the brand on which the player has requested self-exclusion, and the above sub-articles (a) and (b) shall be applicable to that individual brand. Provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee. "

What's causing issues in these that MGA don't clearly make difference for account closures or self-exclusions but these are handled pretty much same way like in this quote is mentioned, can be done across brands or only for one.

Also revoking self-exclusion is quite easy to do compare to some other regulators which might not be really ideal approach that term permanent don't actually exist and getting back to gamgling is relatively fast with these cool off periods:

"A notice by the player decreasing a definite period of self-exclusion shall be effective only after the lapse of not less than twenty-four hours from the day on which the B2C licensee receives the notice, and a notice by the player revoking an indefinite period of self-exclusion shall be effective only after the lapse of not less than seven days from the day on which the B2C licensee receives the notice. "

These are causing some unclear situations which would be clear if self-exclusion would be clearly separated from account closures for other reason than gambling problems, applying them gross brands and making revoking them more strict than it's now would give players better protection.

Sorry to bring this to Trada topic. Wishing you best of luck with your big change and hope players can be happily surprised that changes were not that bad than expected but you could find your way to operate on Aspire platform, them giving opportunity to choose RTP:s hopefully would be to step direction where operators on their platform would get more autonomic power to make their own decisions.

 

[4048]

Games Contributions?
As the contributions of the games are set across all casinos in the Aspire back office, we will not be able to differ from the rest of the Aspire Group in this regard.

As has been mentioned several times in this thread, Aspire keeps games at a lower RTP. To offset this, you will reduce wagering requirements to 20-25x.

However, the above quote is worrysome, as iirc all games apart from Aspire's own 80-90% RTP trash games contributes only 50%.

This makes 20-25x wagering effectively 40-50x, with reduced RTP.

I have never (and will never) played on Aspire or Trade, but this would have worried me quite a bit if it had been the case.

If I'm full of wrong info then please correct me before someone takes my word for it.

 

[Conor@Trada]

As has been mentioned several times in this thread, Aspire keeps games at a lower RTP. To offset this, you will reduce wagering requirements to 20-25x.

However, the above quote is worrysome, as iirc all games apart from Aspire's own 80-90% RTP trash games contributes only 50%.

This makes 20-25x wagering effectively 40-50x, with reduced RTP.

I have never (and will never) played on Aspire or Trade, but this would have worried me quite a bit if it had been the case.

If I'm full of wrong info then please correct me before someone takes my word for it.

That would be correct @4048
As initially, we won't be able to set our own RTPs we will be lowering the wagering for our bonuses.
However, we will be able to set our own RTPs in the not too distant future

Conor

 

[colinsunderland]

That would be correct @4048
As initially, we won't be able to set our own RTPs we will be lowering the wagering for our bonuses.
However, we will be able to set our own RTPs in the not too distant future

Conor

So basically, short term at least, RTP is going down, wagering is going up, customer service will be rubbish, and withdrawals are going to take days (or hours at best) rather than minutes? Plus the 'reduced' wagering only benefits people who take bonuses and if you are offering them on every deposit surely? You are gaining some providers but losing some too. Not sure how that is awesome for the players tbh.

As an aside, but related to Aspire, I emailed 3 companies about the rogue affiliate I posted about this morning. I know it hasn't been long, but guess who the only one not to reply is? When casino.com have faster customer service than you, you know you're in trouble.