Trada moving to Aspire Global platform from 20th November

[Downsman]

It's up and running, Book of Dead RTP 91.25..oh dear

 

[Supababe]

Just one or two queries, whenever you have finished with all of the heavy duty work of moving...

1. My biggest concern, What’s happening to your amazing live help staff? There is no one as helpful or as welcoming as Cleo and the rest of her team.
If you’ve had to let them go you better have thrown a super Massive party for them.
In fact, they should become consultants to other casinos on how to get the best out of your love support staff.
2. With a massive pending period, can you not push AG to add a lock feature?
3. Were you generous enough to remove the bonus bans most of us here have managed to gather in the last 12 months before migration? Will the still stand?

 

[Supababe]

New site needs tarting you a little. Can you customise colours to make it all the Trada colour scheme. The purple buttons need to go.
The promotion page has 2 welcome offer banners . Identical apart from the extra text underneath....Not totally clear which applies.

Is it 10 spins? 110 spins? 10 for sign up and 100 with a deposit? Perhaps I’m just being a dumb ass.
£3.99 a spin max during wagering feels like an amount set as a trap, to those who don’t know how upstanding and honest Trada casino is.

 

[steveh35]

I went to log in and it said:

 

[SpinUk]

And there we are. Shame....

 

[Supababe]

And there we are. Shame....

Give Trada a tiny bit of Our support and loyalty here and hold on until 2020 to play those games with very low rtp.

 

[Nicola]

Few observations:

I am surprised you have gone with the same template as all other 50+ AG sites. As @Supababe says some further customization needed.

The "Winners" list on the front page are not from Trada, they are from all other casinos in the group which is a bit misleading.

The max £3.99 spin, that's an odd figure to exist in t&c?

The link to game contributions on the bonus page doesn't exist. Players really do need to know that majority of games only contribute 50% (or less) to wagering.

 

[colinsunderland]

New site needs tarting you a little. Can you customise colours to make it all the Trada colour scheme. The purple buttons need to go.
The promotion page has 2 welcome offer banners . Identical apart from the extra text underneath....Not totally clear which applies.

View attachment 118105

Is it 10 spins? 110 spins? 10 for sign up and 100 with a deposit? Perhaps I’m just being a dumb ass.
£3.99 a spin max during wagering feels like an amount set as a trap, to those who don’t know how upstanding and honest Trada casino is.

Plus the T&C's state

Winnings generated by the free spins must be wagered 50 times before any winnings relating to such are cashed out.

Heres a list of games and the wagering contributions for anyone who can't find them, as they aren't exactly in your face

0%

All Video Poker games
All Roulette games
All Quick Play games
All Blackjack games
Hi Lo Fever
All Baccarat games
3 Card Poker
Blood Suckers
European Roulette
Football Studio
Jackpot 6000
Keno
Big Bang
Blood Suckers
The Wish Master
Dead or Alive
Lucky Angler
Jack Hammer 2
Cloud Quest
Tower Quest
Pearls of India
Treasure Island
Mega Moolah
Rush Football Go World Cup
Rush Horses Go!
Rush Dogs Go!
Rush Cars Go!
Rush Speedway Go!
Rush Darts Live
Rush Cycling Go!
Rush Cricket Go!

10%

Magic Spinner

50%

All Netent games
108 Heroes Multiplier Fortunes
3888 Ways of the Dragon
7 Piggies
88 Fortunes Megaways
88 Fortunes
A Dragons Story
A While on the Nile
Acorn Pixie
Acorn Pixie
Adelia The Fortune Wielder
AFTERSHOCK
Agent Valkyrie
Alaskan Fishing
Alice Adventure
Amazing Aztecs
Amazon Queen
Ancient Egypt Classic
Ancient Fortunes Zeus
Arcane Reel Chaos
Asgard
Avalon II
Avalon
Aztec Temple Treasures
Babushkas
Baccarat
Bar Bar Black Sheep
Bar X Safecracker Megaways
Batman 2016
BATTLESHIP DIRECT HIT
Bier Haus
Big Apple Wins
Big Bad Wolf
Bikini Party
Birds on Wire
Blackjack
Blazin' Hot 7's
Blazing Star
Blood Bank
Blood Queen
Bloopers
Bonanza
Book Of Gold
Book of Immortals
Book of Oz Lock N Spin
Book of Oz
Book of Spells
Book of Sun Multichance
Book of the Irish
Books and Bulls
Books and Bulls
Boom Bang!
Boom Pirates
Booming Seven Deluxe
Booster
Break Da Bank Again
Bridesmaids
Buffalo Rising Megaways
Bully4U
Burning Flame
Bust The Bank
Cabaret Royale
Caishen's Gold
Candy Cash
Cash Camel
Cash Crazy
Cashapillar
Casino Holdem
Cats and Cash
Cats
Celtic Goddess
Cheeky Monkeys
Cherry Bomb Deluxe
Chilipop
Chilli Chilli Bang Bang
Chilli Gold 2
Chilli Heat
Chitty Bang
Classic Fruit
Cleopatra
Cleo's Wish
Cool Buck
Crystal Rift
Crystall Ball
Da Vinci Diamonds
Da Vinci Ways
Da Vincis Treasure
Danger! High Voltage
Deco Diamonds
Diamond Empire
Diamond Empire
Diamond Mine
Diamond Tower
Diamond Wild
DJ Wild
Dolphin Gold with Stellar Jackpots
Dolphin´s Luck 2
Double Bonus Poker 1 Hand
Double Da Vinci Diamonds
Double Play Superbet
Double Triple Chance
Downtown
Dragon King
Dragon Kingdom
Dragon Stone
Dragons Of the North
Dragonz
Dream Date
Egyptian Dreams
Egyptian Fortunes
Electric Nights
Electric Sam
Elements
Emoticoins
Enchanting Spells
Esqueleto Explosivo
Exotic Cat
Exotic Fruit
Explosive Reels
Extra Chilli
Extra Juicy
Eye of Horus
Eye of the Amulet
Fire N Hot
Fire Queen
Fishin Frenzy Megaways
Fishin Frenzy
Flame Busters
Football Star
Forbidden Throne
Forest Mania
Fortune Girl
Fortunes of Asgard
Fortunes of the Dead
Fortunium
Foxin Twins
Foxin Wins Again
Foxin' Wins Christmas Edition
Foxin Wins
Fruit blast
Fruit Boxes
Fruit vs Candy
Fruit Warp
Fruit Zen
Fruits
Funky Spin
Funsize Fireworks
Game of Thrones
Ghosts N Gold
Giant Gems
Girls with Guns I
Gladiator of Rome
Gladiators Go Wild
Glitter Gems
Glorious Empire
Gnome Wood
Gods Temple Deluxe
Gold Factory
Gold Rush
Golden Egg of Crazy Chicken Crazy Chicken Shooter
Golden Goddess
Golden Mane
Golden Princess
Golden Wisdom
Golden
Goldwyns Fairies
Good Feathers
Gorilla Go Wild
Grand Spinn Superpot
Great Rhino
Hansel & Gretel Treasure Trail
Happy Birds
Heidis Bier Haus
Holly Jolly Penguins
Hot Chilli
Hot Cross Bunnies
Hot Frootastic
Hot Spin
Huangdi - The Yellow Emperor
Humpty Dumpty
Icy Gems
Illusions 2
immortal Romance
Imperial Dragon
Inspector Gadget
Ivanhoe
Jack in the box
Jackpot Poker
Jade Butterfly
John Hunter and the Aztec Treasure
John Hunter and The Tomb Of The Scarab Queen
Joker Poker
Joker Stacks
Jolly's Gifts
Journey to the West
Jumbo Stampede
Jumbo Stampede
Jungle Jackpot
Jungle Jim and the Lost Sphinx
Jungle Jim
Jurassic Park
Jurassic World
Justice Machine
Karamba Clan
King Kong Cash
King Kong
King of Kaiju: Rampage Riches
Kitty Cash
Kronos
La Bomba
Lara Croft Temples and Tombs
Leagues of Fortune
Legend of Loki
Life of Riches
Lightning Horseman
Lightning Leopard
Lost Boys Loot
Lost Vegas
Luchadora
Lucky 3
Lucky Clover
Lucky Lady
Lucky Links
Lucky Little Gods
Lucky Stripes
Luxor
Madame Destiny
Magic Mirror Deluxe
Magic of Pandora
Magic Stars 3
Medusa 2
Medusas Golden Gaze
Mega Money Rush
Mega Moolah
MegaJackpots Cleopatra
Merlin’s Millions Superbet
Merlins Magic Mirror
Merlins Money Burst
Mermaids Millions
Midas Touch
Million Coins Respin
Miss Midas
Moby Dick
Mojo Spin
Money Farm 2
Monster Madness
Monster Wheels
Montezuma
Moon Temple
Munchkins
Mustang Gold
Mystery of LongWei
Mystique Grove
Napoleon
Not Enough Kittens
Oink Country Love
Panda Fortune
Panda Pow
Paranormal Activity
Pearl of the Orient
Pick a Fortune
Pick a Fortune
Pinata Bucks
Pinata Fiesta
Pink Elephants
Pirate Gold
Pixie Wings
Pixies of the Forest II
Pixies Of the Forest
Pixies of the Forest
Playboy
Poltava
Pretty Kitty
Prosperity Twin
Psycho
Queen of Gold
Rabbit in the Hat
Raging Rhino
Rainbow Riches Home Sweet Home
Rainbow Riches Megaways
Rainbow Riches PicknMix
Rainbow Wilds
Rainbrew
Ramses Book
Red Dragon
Red Flag Fleet
Red Flag Fleet
Red Queen Blackjack
Reel Gems
Reel Splitter
Reel Strike
Reel Talent
Renegades
Respin Rhino
Return of Kong Megaways
Rise of Egypt
Robin Hood Prince of Tweets
Robin of Sherwood
Rockabilly Wolves
ROME: RISE OF AN EMPIRE
Royal Seven XXL
Ruby Casino Queen
Rumble Rhino
Sabaton
Santa
Scrolls of Ra HD
Secret Romance
Serengeti Diamonds
Sherlock of London
Shogun of Time
Siberian Storm
Silver Lioness 4x
Skulls of Legend
Slot Gamble - Beat the Dealer
Snow Leopard
Spartacus
Spartans Legacy
Spin or Reels HD
Spin Sorceress
Spin Sorceress
Stacks O'Gold
Starmania
Stellar Jackpots – Silver Lion
Stellar Jackpots Serengeti Lions
Sugar Skulls
Super Diamond Wild Super Fast Hot Hot
Super Lucky Frog
Super Sumo
Superwilds
Sword of Destiny
Taco Brothers Saving Christmas
Taco Brothers
Take 5
Take 5
Tarzan
Tasty Street
TED
Temple of Treasures Megaways
Temple of Tut
Terminator 2
The Angler
The Cheshire Cat
The Curious Cabinet
The Dog House
The Enforcer
The Finer Reels of Life
The Fortune Pig
The Golden City
The Goonies
The Great Chicken Escape
The King
The Nutcracker
The Sand Princess
The Spin Lab
The Twisted Circus
Theatre of Night
Thunderstruck I
Thunderstruck II
Time is Money
Titans of the Sun - Hyperion
Tombstone
Treasure Island
Treasure of Horus
Treasure Of The Pyramids
Treasures of Troy
Tree of Fortune
Triple Double Da Vince Diamonds
Tutan Keno
Valhalla
Valletta Megaways
Vampire The Masquerade Las Vegas
Vegas Magic™
Vegas Nights
Viking Wilds
Wacky Panda
What A Hoot
Wicked Tales: Dark Red
Wild Antics
Wild Ape
Wild Blood
Wild Jester
Wild Pixies
Wild Play Superbet
Wild Plunder
Wild Scarabs
Wild West
Wilds Deluxe
Win sum Dim sum
Wish Upon a Leprechaun Megaways
Wish Upon a Leprechaun
Witch Pickings
Witch Pickings
Wolf Gold
Wolf Legend Megaways
Wolf riches
Wolfpack Pays
Xi You Ji
Z o d i a c
Zeus 2
Zeus God of Thunder
Zeus III
Zoom


I don't see how the banner on the first page is ASA compliant, stating 25x wagering then having a massive list of games that make it 50x or higher is misleading.

 

[colinsunderland]

oh another hidden term that isn't mentioned on the main page with the significant terms

If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.

So deposit £20 for a £20 bonus and the max bet is actually only £2.99, £10 deposit = £1.49

 

[Nicola]

Plus the T&C's state

50%

All Netent games

I don't see how the banner on the first page is ASA compliant, stating 25x wagering then having a massive list of games that make it 50x or higher is misleading.

Easy to miss that specific term if you are not up on your game providers.

 

[colinsunderland]

I must have missed Tradas post about the deposit fees they were introducing

Daniel: there's a deposit charge of 2.5%

Colin: is that on all payment methods? Including ewallets? How about withdrawal fees please?

Daniel: yes Colin that applies on all deposit methods

 

[colinsunderland]

Easy to miss that specific term if you are not up on your game providers.

Lets not forget thats misleading too, as it isn't ALL Netent games, as some are listed under the 0% list.

Trada really should have to go through the BFF again in my view, almost everything people voted on back then has changed, payout times, costs, deposit fees, customer support, games etc, and not one for the better.

@Casinomeister

 

[JGslots]

I’m sure, given time they will iron out these issues that have been raised.

Their old platform has been bought out so it’s kind of forced their hand to move here.

I think given the amount of issues and coupled with the bad reputation AG hold, Trada should, at the earliest opportunity be looking at moving to a new platform.

There is some fantastic people at Trada, people that will bend over backwards to help you out. I think, given Trada’s excellent history and form we need to show them support and time to address all these issues.

Rob

 

[thr0b]

Well, I certainly didn’t require my account to be closed.

 

[colinsunderland]

I think given the amount of issues and coupled with the bad reputation AG hold, Trada should, at the earliest opportunity be looking at moving to a new platform.

Surely that could have been done by now though, it was summer they were bought out, they could have moved to GIG or someone in that sort of timescale if they wanted.

 

[Supababe]

I must have missed Tradas post about the deposit fees they were introducing

Daniel: there's a deposit charge of 2.5%

Colin: is that on all payment methods? Including ewallets? How about withdrawal fees please?

Daniel: yes Colin that applies on all deposit methods

I just deposited with MasterCard and didn’t pay a fee.

 

[Supababe]

I bet poor Conor is rocking and crying into his hands right now.... all the work, time and effort he had put into the functionality of the old site, listening to feedback, creating menus and making changes.

If I’m cringing at the format, layout and presentation (stretched images to fit etc) then surely he is reaching for the whiskey.

 

[Harry_BKK]

And there we are. Shame....

They are not allowed to offer a 91.25% RTP under the MGA licence. I am surprised that the UKGC allows it though.

Here's what I get for BOD

 

[Kroffe]

They are not allowed to offer a 91.25% RTP under the MGA licence. I am surprised that the UKGC allows it though.

Here's what I get for BOD

View attachment 118112

I see the same when i check it.
I cant check real-mode tho, but surely its not allowed to show different rtp:s in real&play mode.

 

[TongueTwister]

Well this is interesting. I made a withdrawal for over $2000 on the old website yesterday, and had $500 left in my account. Then the maintenance occurred until I was able to login today. Now I logged in to the new website, and my account has no record of my withdrawal, and my $500 has turned into $600 with a $2500 wagering requirement (apparently a $100 bonus was randomly added to my account?). I'm so confused, not sure if anyone else is having these issues. Not only is my $2000 withdrawal gone, but now I can't even withdraw the $500 that I deposited yesterday? What is going on...

 

[Harry_BKK]

Sorry @Conor@Trada and @TradaCasino for the following words, please do not take them personal.

TBH, it makes me wanna puke just to look at an Aspire templated site. Personally, I don't think there is a more deceiving casino operator than Aspire.

- Convoluted terms where you can bet your last shirt that they have people employed just to go through your play logs to find the smallest of infringements.
- Splattering the Neo Games into your face when they know that those have some of the lowest RTPs, again ripping an inexperienced player off.
- The winners' bar is yet another misleading con. It gives the impression people are winning thousands all the time.
- No sorting options whatsoever for slots
- The Deposit Method pages still looks like a 5-year old made it.
- Atrocious pending periods
- Atrocious bonus terms
- Atrocious max bet settings. Now you need to calculate before every spin whether you can still carry on with the same bet size.
- Welcome bonus restricted to one Aspire operated brand
- .......List by far not complete.

....phew, the bucket is full.

The Trada crew has some serious work ahead of them if they want to still stand out as a highly reputable casino. If not they will drown in the usual Aspire swamp of irrelevant sites that will never be the first choice for your next deposit.

Good Luck..... you will need it!

 

[bruinsdude]

I'm crushed. The site barely works, no sorting of the slots in any way that makes sense, half my Pragmatic games are gone, the "new" providers pop up with a message that you are leaving maltese jurisdiction, then "Server Error" and "Invalid player token"
Not even a way to reach live support, as they are now closed. My balance doesn't reflect what was in the account.... no bonus offers of any kind as promised with the migration.... What a hot mess!!

 

[Borgie]

Surely this casino has to be re reviewed, what ever score it had before that's going to change and not for the better.

With vanishing withdrawals and balances and wagering appearing from no where seems it's best to not play for now until things get sorted

 

[Steviedoo]

Well, I certainly didn’t require my account to be closed.
View attachment 118109

this happened to me too...i agreed to having my account transferred yesterday and that question popped again now...i agreed and i got the same message you did...oh well..

 

[maxd]

Trada really should have to go through the BFF again in my view, almost everything people voted on back then has changed, payout times, costs, deposit fees, customer support, games etc, and not one for the better.

That is a pretty fair suggestion IMO. However it's obviously Bryan's call to make. As it happens though he's on the road just now so he might not be able to react/respond as quickly as he normally would.

 

[maxd]

That is a pretty fair suggestion IMO. ...

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

 

[Nicola]

With respect @maxd I disagree. Trada have the highest Casinomeister rating of any casino going (a rating which was well deserved at the time of provision. However, a major platform change has made it less player friendly and I'm sure if Trada was a newly launched casino being put through BoF they would not get anywhere close to 9.8.

Casinomeister's motto is 'Advocate of fair play' - these selected terms below are not very fair IMO

> Enforced pending period for withdrawals
> Abhorrent promotional terms and conditions (nearly EVERY popular slot game played has 50% contribution or LESS to wagering)
> Deposit fees on deposits

I trust Conor and Rachel will improve the situation, but they have said it will take a significant time - well into 2020.

For now, I can't see how Trada can be the best rated casino on this respected site. 32Red used to be number 1, then came along the forced pending period and other negatives. Now look where they are in the table (No offence @Mark_32Red)

 

[Kroffe]

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

Even if the people running the site are awesome, theres soooo much that needs changing before it starts to resemble the site that got accredited.
Now its essentialy a new casino.

Edit: Nicola said it better.

 

[maxd]

With respect @maxd I disagree. ... For now, I can't see how Trada can be the best rated casino on this respected site. ...

I hear you, but I still think they deserve a grace period to put things in order. If the results are unsatisfactory then ... Bryan will do what he feels the situation requires.

32Red used to be number 1 ...

The 32Red situation was quite different IMO. Yeah they made a few changes we weren't too keen on, and they slipped in ranking because of it. Then 32Red sold and the team of principles that we'd had a relationship with for years eventually all took their leave. In other words the access we had was gone and thus, sadly, the game had fundamentally changed.

That is not the situation at Trada. I'm assured the team we know and love is still there and going nowhere. As always it's the people we work with that make the difference and those people are still there, so we'll continue to work with them unless/until there is some compelling reason why we can't and to date there is no evidence of that.

I should make it perfectly clear that none of this is my call. Bryan makes the Accreditation decisions and it'll be his call, as always, on these matters including Trada. Feel free to give your thoughts, as you have been, but remember that Bryan is calling the shots on this, not me.

 

[TradaCasino]

Hi All,

We’re still here! Please give us a chance to get things up and running properly. As you can see there were teething issues overnight and I can assure you we are working on all of them right now.

Any server errors/balance issues etc are currently being investigated and the issues with image size are being dealt with later today (for some reason the mobile site is calling the desktop imagery).

If you have any account specific issues please PM me and I’ll have them looked into immediately.

Conor and I are still here to help so please give us the opportunity to do that for you.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

 

[colinsunderland]

I hear you, but I still think they deserve a grace period to put things in order. If the results are unsatisfactory then ... Bryan will do what he feels the situation requires.



The 32Red situation was quite different IMO. Yeah they made a few changes we weren't too keen on, and they slipped in ranking because of it. Then 32Red sold and the team of principles that we'd had a relationship with for years eventually all took their leave. In other words the access we had was gone and thus, sadly, the game had fundamentally changed.

That is not the situation at Trada. I'm assured the team we know and love is still there and going nowhere. As always it's the people we work with that make the difference and those people are still there, so we'll continue to work with them unless/until there is some compelling reason why we can't and to date there is no evidence of that.

I should make it perfectly clear that none of this is my call. Bryan makes the Accreditation decisions and it'll be his call, as always, on these matters including Trada. Feel free to give your thoughts, as you have been, but remember that Bryan is calling the shots on this, not me.

I understand where you are coming from, especially with the 32Red comparisons, but a closer one would be casinoluck and Eric. If you look through the thread from when they moved to Aspire, some of Eric's early comments were pretty much exactly the same as Conor's on this thread, and he too promised things would get better after the move was settled down. Nothing changed and Eric just stopped responding. Hopefully that doesn't happen here, but history suggests any move to AG does not end well, and despite rep's claims, nothing changes. Eric is still there (as far as I know, and certainly was for a while after he stopped responding to customers) and was a good rep who you had a good relationship with, same as Trada.

Maybe not a new BFF, but IMO Trada's review should certainly be changed, even if it is short term, as there are so many negative changes, which will massively affect the score. If they make changes as they promise then the score can be improved again

 

[maxd]

... history suggests any move to AG does not end well, and despite rep's claims, nothing changes. ...

I think the casino and its people are the bigger factor here. CL never enjoyed the stellar reputation that Trada has earned. Big difference IMO.

And trust me, I am a card-carrying Aspire skeptic. I've wasted way too many hours of my life trying to get their reps to deal with crappy casino behaviour. I seriously doubt that is going to become the way of things with Trada but if it does I'll be one of the first to raise the alarm.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

I think this is an excellent example of the Trada folks being on the case. Give it a chance guys, this bodes very well IMO.

 

[steveh35]

Hi All,

We’re still here! Please give us a chance to get things up and running properly. As you can see there were teething issues overnight and I can assure you we are working on all of them right now.

Any server errors/balance issues etc are currently being investigated and the issues with image size are being dealt with later today (for some reason the mobile site is calling the desktop imagery).

If you have any account specific issues please PM me and I’ll have them looked into immediately.

Conor and I are still here to help so please give us the opportunity to do that for you.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

 

[4048]

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

Karamba is Aspire? I never registered for any AG casino but I still keep getting Karamba spam, never bothered to actually search for the casino.

 

[thr0b]

It is. Have a look at their Gambling Commission licence page. There’s twenty or so different sites.

interestingly, Trada is labelled as a brand ofAspire, rather than a white label.

 

[TradaCasino]

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

This is a known issue and we’re working on it now. It will be sorted soon.

If you’re self excluded on another brand in the group then you cannot play at TradaCasino. If you are not self-excluded elsewhere, having your account at TradaCasino doesn’t mean that you’ll be opted into communications from other brands on the platform.

Rachel.

 

[steveh35]

This is a known issue and we’re working on it now. It will be sorted soon.

If you’re self excluded on another brand in the group then you cannot play at TradaCasino. If you are not self-excluded elsewhere, having your account at TradaCasino doesn’t mean that you’ll be opted into communications from other brands on the platform.

Rachel.

Looks like I am not playing at Trada then as I will not reopen my Karamba account they even sent me mailings after I have self excluded from them which is disgusting and they told me that it was because it takes time to update their systems, no if you self exclude all communications should have stopped.

Sorry that I will not be able to play at Trada anymore.

 

[colinsunderland]

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

Why are live chat saying you do?

 

[TradaCasino]

Why are live chat saying you do?


View attachment 118140

It’s a mistake, I’m pretty sure we’re the first brand to go live with no fees so the CS team have got it wrong.

I’m working with the CS manager to iron out these issues as we speak.

Rachel.

 

[colinsunderland]

Thanks for replying Rachel

 

[Jono777]

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

To be fair Max, the BBF they passed and surpassed standards on is now history.

What we are seeing now moving forward is a new casino carrying the Trada name, so none of the old criteria really applies now IMO.

Despite rarely being an active player there (before their move) I have always held a torch for Trada and their team, much love in fact.

Maybe now we could design a newly 'bespoke' mini re-BBF or at the very least a closely monitored specialist thread where issues can be brought to everyone's attention, addressed and the negatives put right (not this one to avoid all the pre-move stuff)

As I say time, love and respect for Trada but to let them keep a high standing without some sort of testing would be like allowing me to retake my driving test after passing nearly 30 years ago

 

[maxd]

What we are seeing now moving forward is a new casino carrying the Trada name, so none of the old criteria really applies now IMO.

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation. The platform changed because Aspire bought their previous platform. That is not a voluntary move on Trada's part IMO, that's making the best of a change in supplier.

I repeat, they deserve their chance. Several chances actually given what we know of the people involved. If those people weren't still there this would be a whole different thing IMO. But they are still there, it was their hard work and good actions on behalf of their players that got Trada where it is. I'm not about to support a call to burn their house down because the platform changed, at least not without good proof that that change both harms the players and is beyond repair by the people at Trada.

Certainly a review of the factors contributing to their current rating sounds reasonable, I think even they'd agree with that, but that's a far cry from saying "the old casino is gone" and stripping them of Accreditation. In any case, these matters are for Bryan to decide, as I'm sure he will when he returns.

 

[steveh35]

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation.

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

 

[thr0b]

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

That’s an obligation of the licence though. It’s not really Trada’s fault and they don’t have discretion on it.

I suspect I long-ago excluded from an AG site, and I’ve PM’d Trada’s reps here to get that removed. I’ll see how that goes.

 

[maxd]

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

And that's grounds to strip them of their Accreditation? I think not.

 

[Slottery]

Wouldn't give many hours or days grace period to hung with 9.8 score with current situation. AG bonus terms, pay out times etc... seem to be quite different where their very high score is based.

Great to have great reps and people behind everything but now at the moment just pretty much one AG site more and at the moment not 9.8 score IMO. Very long grace period to have highest rating even not deserved can be very misleading if review and reality are not synced like they should be all the time, if there are changes, then review and score can effect to these, what score should be at the moment and then when willing to have new review, get a new score accorningly but sticking in something what have been and is history at the moment leave it to be unaccurate score for all to see and rely.

 

[colinsunderland]

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation. The platform changed because Aspire bought their previous platform. That is not a voluntary move on Trada's part IMO, that's making the best of a change in supplier.

I repeat, they deserve their chance. Several chances actually given what we know of the people involved. If those people weren't still there this would be a whole different thing IMO. But they are still there, it was their hard work and good actions on behalf of their players that got Trada where it is. I'm not about to support a call to burn their house down because the platform changed, at least not without good proof that that change both harms the player and is beyond repair by the people at Trada.

I don't think anyones suggesting burning the house down, just making sure things dont change too much. 91% RTP from 96% I would suggest is a change that harms the player, granted they have said that will change in 2020, but that could be in 6 weeks or 13 months. 50x wagering on almost all games from the previous 35x is a massive negative for anyone using a bonus. Payout times will be much worse than before, another negative. Varying max bets on the bonus is a pretty shitty and quite well hidden in the terms, thats a negative to what it was before.

If these terms were there when the review was done, there is no way they would have 9.8 score, I think casinoluck have about a 7-8 don't they? As Trada are now pretty much exactly the same, then surely their score should be reviewed and increased as and when the negatives are changed? Anyway I'll not say anything else on this as it's not my decision to make, but they are my views.

EDIT: Just to say, I was wrong in saying a BFF should be redone, I was thinking more of the score rather than changing their accredited status, I was meaning the score for the review should be updated to reflect the current status.

 

[maxd]

Certainly a review of the factors contributing to their current rating sounds reasonable, I think even they'd agree with that ...

... surely their score should be reviewed ...

How is that not exactly what I just said?

 

[Jono777]

And that's grounds to strip them of their Accreditation? I think not.

I did not want them stripped of anything, hold my hands up, I had missed certain posts and not realised I was repeating what some had already said.

No one (well defo not me) are saying anything negative about the staff and their efforts, I wish them nothing but the VERY best.

However how can we say it is the same casino, no way. Platform changed yes, no problem but so has cash out times, T&C's (And lots of them!) bonus structure, deposit fees still a grey area whether they're refunding or not, RTP's (checked Book of Dead slot as a random example and I'm sure 91.25% is not allowed in UK under their licence!)

I can see both sides of the coin but another example, I work myself up to top level management in a job, proving myself over the years but then decide to call it a day and move to a new company, they're not going to let me jump straight into the directors chair!

Best compromise moving forward and to end this part of the debate I feel is your idea of a rating review and worry about the accreditation once they've had some time to settle into their new 'surroundings'

 

[Conor@Trada]

Good morning everyone!

I would like to address every point made in the thread, and I will, but I think we're all getting a little heated at the moment.

So to begin, why don't we all take 30 minutes, take a breather, and by then I hope to have a full reply for everyone

So good?

Conor