Hey all!
Posting this in two parts as it comes over the 10k character count.
So..
PART ONE
Our CS team was probably the most difficult part of this entire migration. Thankfully though, a number of our CS Staff will be staying on for alternative roles.
As far as I am aware the bonus bans were also migrated, but this is now handled by the Aspire team and how they handle bonus bans and their reviews of such
As far as I know, we have full control of all colours on the site, so I’ll pass this one onto our design team
Good spot on the banner, I’ll get that updated this afternoon.
I can see how it can be confusing alright!
Our signup bonus is 10 no deposit spins on Book of Dead.
The first deposit bonus is a 100% match bonus.
Then, on the next 4 deposits, 25 spins are applied on each deposit.
So the full welcome package is 110 Book of Dead spins, and a 100% match bonus.
The £3.99 max bet is one we’re fighting to change. Previously it was listed a long the lines of “Any bet of £4.00 or greater” we believed this was more misleading hence why we specify £3.99. We would like to set it as our previous one at a hard £4.00.
The link itself doesn’t work? Odd. I’ll get that looked at and I’ll work on a way to make it more visible
Thanks for the support mate! Really appreciate it!
I think you’ve sent me a PM about this? I’ll get it checked out and see whats what. I’ll reply directly to your PM if that’s alright?
I do like Whiskey
Odd. Prior to migration, all withdrawals were either cancelled (and placed back in the player account) or processed.
Can you drop me a PM with your registered email address and I’ll see what’s happened for you?
Honesty is the best policy mate, so thank you for that.
A lot of what you have mentioned above is on our list of things we will be looking at addressing with Aspire. We have always worked to improve our platform and our system for our players, and we will continue to do so.
Regarding the terms – these terms exist to protect us from bonus abuse, however, they’re not designed as traps or tricks for the regular player. If we felt a confiscation of winnings was unwarranted, unfair, or sneaky we would over rule it.
No sorting options for slots – we’re currently working on this one.
If you’ve any other points or lists, feel free to drop me a PM mate
Don’t worry
@bruinsdude, most of our games will be back within a month as the final bits are all migrated over.
As far as I know the “Server Error” you experienced was new site teething issues, seems to be due to games coming through the iSoftbet platform such as TigerBet Games, so that should be fixed in the next 1 – 2 hours.
And regarding the bonuses, I’m working with the CRM team to build a new relaunch bonus which will be sent out in the coming days, or early next week.