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Tower gaming - strange bonus wagering requirements

G

globalS

Dormant account
Joined
Nov 4, 2011
Location
Ljubljana
Hi,

Here is one strange wagering requirement from NET Entertainment powered online casino. towergaming.com
I of course overlooked it in the T&C ..

A)
30x(deposit+bonus)

+B)
30x(winnings while clearing A)


I deposited USD67.
+100 bonus = USD67
total = 134

Wagering req are as usual 30x(67+67) = USD4020

When I completed this wagering req. my balance was near USD1000 :D
After some more playing I finaly decided to withdraw USD1000 ..

Today, I was contacted by casino manager, reminding me that I stil didnt finish the wagering req., saying that I cleared my deposit bonus wagering req., but still have to clear my winnings wagering req.. And since my balance was near 1000 when finished so called deposit bonus wag.req., I was told I have to finish another 26 000 USD !!! 30x winnings that is !!


Its 1st time that I see such wagering requirements for NET Ent. ...

Any simillar experiences ??


copy paste section :
"
Wager Requirement: Player must clear the 30 times (bonus + deposit) wagering requirement on their initial deposit and bonus. If player clears the bonus, they will have access to their deposit and the bonus only. Any associated winnings earned while clearing the sign-up bonus will have a wagering requirement of 30 times before a withdrawal can be made.

In the interest of fair gaming there is a maximum allowed stake per bet when using a bonus, until the wagering requirement has been met. The maximum stake is €5 per bet. A bet is defined as one slot spin. If this rule is broken the player agrees that the bonus and any associated winnings may be void.
"
 
globalS said:
Hit the Casino tab and scroll to bottom. There I can see the wagering req. for welcome bonus and reload bonus ...
Click to expand...

All the netent casinos I've played on you wager say deposit 50 + 50bonus X 35 = 3500.
They seem to have something like 50+50bonus + winnings X 35 = retarded. Even if you win you will just have to wager even more (5$ max bet limit).

I don't like that a bit.
 
Casinomeister Awards..

Could I please nominate this casino for 2012's Worst Wagering Requirment Award? They surely deserve such an award for their outstanding efforts in trying to screw over their player's in such a way.. :what: If such an award does not exist, then now it most certainly should IMO.
 
Zepher said:
Could I please nominate this casino for 2012's Worst Wagering Requirment Award? They surely deserve such an award for their outstanding efforts in trying to screw over their player's in such a way.. :what: If such an award does not exist, then now it most certainly should IMO.
Click to expand...

Hang on to that thought - I'm sure the thread will pop up soon and you can make the suggestion :thumbsup: - I agree :)
 
.

I find this rule so amazing (and a shame for NetEnt), so I have sent Tower Gaming an e-mail. It would be interesting to know how they are justifying this. Hopefully their management will give me a reply. I will let you know.
 
.

I have already received a reply from their player support manager (it was OK for them that I posted it here):

Hi Stian,

I will gladly discuss with you the reasons behind this rule as part of our bonus terms; this rule was implemented in the spring of this year after we got targeted by a very large group of fraudulent players who abused our promotions. To protect ourselves we had to make several changes, we canceled our Betting Bonus Program outright, the terms on the Casino bonus were changed to include the wagering requirement on winnings earned while a bonus is active, and a maximum bet per round was put into place as well. Though our terms may be different from other casino's, we are very clear with them and they are available for anyone to read before they decide to take part in our bonus program or even sign up. Of course any player who prefers to play without a bonus can contact our support team to remove the bonus before they start playing.

The rule is not intended to make it harder for people to cash out from our site, it is simply in place to deter those who use online sites fraudulently. Players who clear the original bonus can cash out those bonus funds and their deposit at their leisure, it is only the winnings that would need to stay in the account until cleared.

Besides the first deposit bonus, we also offer casino players a monthly reload on their first deposit each month, and loyal players to Tower Gaming also receive special rewards with less stringent rules then the regular bonus program.
Finally while they play all players also earn casino comp points which can be exchanged into cash rewards which have no wagering requirement at all.

I hope this helps clarify our position, thank you for giving me the opportunity to explain the rules.

Have a wonderful day.

Regards,
 
rainmaker said:
.

I have already received a reply from their player support manager (it was OK for them that I posted it here):

Hi Stian,

I will gladly discuss with you the reasons behind this rule as part of our bonus terms; this rule was implemented in the spring of this year after we got targeted by a very large group of fraudulent players who abused our promotions. To protect ourselves we had to make several changes, we canceled our Betting Bonus Program outright, the terms on the Casino bonus were changed to include the wagering requirement on winnings earned while a bonus is active, and a maximum bet per round was put into place as well. Though our terms may be different from other casino's, we are very clear with them and they are available for anyone to read before they decide to take part in our bonus program or even sign up. Of course any player who prefers to play without a bonus can contact our support team to remove the bonus before they start playing.

The rule is not intended to make it harder for people to cash out from our site, it is simply in place to deter those who use online sites fraudulently. Players who clear the original bonus can cash out those bonus funds and their deposit at their leisure, it is only the winnings that would need to stay in the account until cleared.

Besides the first deposit bonus, we also offer casino players a monthly reload on their first deposit each month, and loyal players to Tower Gaming also receive special rewards with less stringent rules then the regular bonus program.
Finally while they play all players also earn casino comp points which can be exchanged into cash rewards which have no wagering requirement at all.

I hope this helps clarify our position, thank you for giving me the opportunity to explain the rules.

Have a wonderful day.

Regards,
Click to expand...

What a shite response, terrible excuse, why dont they just say we dont want to bonus players anymore, I think this would be a better approach, the current structure is truly incomprehensible.
 
rainmaker said:
.

I have already received a reply from their player support manager (it was OK for them that I posted it here):

Hi Stian,

I will gladly discuss with you the reasons behind this rule as part of our bonus terms; this rule was implemented in the spring of this year after we got targeted by a very large group of fraudulent players who abused our promotions. To protect ourselves we had to make several changes, we canceled our Betting Bonus Program outright, the terms on the Casino bonus were changed to include the wagering requirement on winnings earned while a bonus is active, and a maximum bet per round was put into place as well. Though our terms may be different from other casino's, we are very clear with them and they are available for anyone to read before they decide to take part in our bonus program or even sign up. Of course any player who prefers to play without a bonus can contact our support team to remove the bonus before they start playing.

The rule is not intended to make it harder for people to cash out from our site, it is simply in place to deter those who use online sites fraudulently. Players who clear the original bonus can cash out those bonus funds and their deposit at their leisure, it is only the winnings that would need to stay in the account until cleared.

Besides the first deposit bonus, we also offer casino players a monthly reload on their first deposit each month, and loyal players to Tower Gaming also receive special rewards with less stringent rules then the regular bonus program.
Finally while they play all players also earn casino comp points which can be exchanged into cash rewards which have no wagering requirement at all.

I hope this helps clarify our position, thank you for giving me the opportunity to explain the rules.

Have a wonderful day.

Regards,
Click to expand...

What a load of horseshit.

It IS SPECIFICALLY DESIGNED to make it almost impossible to cashout ANY winnings.
 
I can understand the max bet rule - there are lots of casinos who have that....but wagering requirements on top of other wagering requirements is bordering on roguelike behaviour.

I'm sorry that the casino got hit by fraudsters, and I understand that you have to protect yourself but IMO punishing normal players for something that has already happened is like closing the barn door after the horses have bolted, and also setting fire to the kittens.

To be honest it would be a little better to stop offering bonuses at all. You'd get rid of the bonus hunters and then you could throw loyal players a wagering free freebie once in awhile.
 
rainmaker said:
Hi Stian,

I will gladly discuss with you the reasons behind this rule as part of our bonus terms; this rule was implemented in the spring of this year after we got targeted by a very large group of fraudulent players who abused our promotions...

The rule is not intended to make it harder for people to cash out from our site, it is simply in place to deter those who use online sites fraudulently.
Click to expand...
If the players are committing fraud - what has the Wagering Requirements got to do with anything? :confused:
Fraudulent players should be given the boot pronto, and be thankful IF the casino gives them their deposit back!

KK
 
I have used this once already, it is beginning to look a lot like....

bullshit.webp




I have a lot of these.
 
Hardly clear. It is a dynamic WR that increases as you win. The 30x is designed to ensure that winnings will be taken back by the long term RTP. The max bet rule on it's own is sufficient to prevent the advantage tactics, and unlike this rule, would ONLY affect the advantage players going for a "do or die" strategy, and not those who play recreationally and end up ahead.

If anything, this rule BENEFITS the more calculating players as if you don't win, there is no additional WR, yet you get to withdraw the deposit and bonus. This can be a BETTER outcome than a player who gets ahead, and then has to make 30x WR on winings that no longer exist in order to merely cash out what's left.

Even 30x D+B is more than most Microgaming casinos specify, and Microgaming casinos asking for 50x bonus are considered "tight".

Of course you can play without the bonuses to avoid this rule, but on the other hand you can play WITH bonuses at a competitor that has more reasonable rules.

If they got hit hard earlier, it is down to a poorly designed offer, rather than too low a WR. The original flaw was probably the lack of a max bet term, nothing more.
 
Unexpected finish :D

Well, it seems fair to post a reply also on some good news, not bad only ...

As you know, the last time I was posting I had some 26000 wagering req. to finish .. You wont belive it, but I actualy did it !! :D And first withdrawed $1000 .. than exhanged comp points to cash, some $60 ... and after some 15-20 min withdrawed again $150 :D !! How's that ? hehe

Really didn't believe it would go through .. And since many of you would ask how did he do it ?.. here it is ..

Since there is a max bet limit and my balance was still not much, but still $1000, I decided to spin on with some $2 (2.5-3, depends on the lines ..) per spin; I play slots only ;) ... Surprisingly my balance was never above $1600 and never bellow $500, just up and down ... played almost all slots and had some nice winnings on many ...

Final thoughts would be to avoid bonuses here and try to play with reall money only. At the end, it seems they have some fair chances to win. And as per my case the player support was outstanding. After I cleared the "1st bonus" there was no indication on the playtrough ammount and after my complaint they fixed it in one day ! Have to agree that was kind of fast ... Also other communicationwas very detailed and positively orientated to the player and eager to help ... I can tell, some casinos have very crapy support if you are winning ....

My ID was confirmed by usual method while playing .. And the withdrawal took 1 bussines day for both of them ! Thats great also !

It seems than only this hard to believe bonus rules are dropping a black shadow over this casino. Its more like real player friendly :thumbsup:






globalS said:
Hi,

Here is one strange wagering requirement from NET Entertainment powered online casino. towergaming.com
I of course overlooked it in the T&C ..

A)
30x(deposit+bonus)

+B)
30x(winnings while clearing A)


I deposited USD67.
+100 bonus = USD67
total = 134

Wagering req are as usual 30x(67+67) = USD4020

When I completed this wagering req. my balance was near USD1000 :D
After some more playing I finaly decided to withdraw USD1000 ..

Today, I was contacted by casino manager, reminding me that I stil didnt finish the wagering req., saying that I cleared my deposit bonus wagering req., but still have to clear my winnings wagering req.. And since my balance was near 1000 when finished so called deposit bonus wag.req., I was told I have to finish another 26 000 USD !!! 30x winnings that is !!


Its 1st time that I see such wagering requirements for NET Ent. ...

Any simillar experiences ??


copy paste section :
"
Wager Requirement: Player must clear the 30 times (bonus + deposit) wagering requirement on their initial deposit and bonus. If player clears the bonus, they will have access to their deposit and the bonus only. Any associated winnings earned while clearing the sign-up bonus will have a wagering requirement of 30 times before a withdrawal can be made.

In the interest of fair gaming there is a maximum allowed stake per bet when using a bonus, until the wagering requirement has been met. The maximum stake is €5 per bet. A bet is defined as one slot spin. If this rule is broken the player agrees that the bonus and any associated winnings may be void.
"
Click to expand...
 
That term is just roguish. Would never play on casino with that kind of t&c.. they really should not offer bonuses if they are so affraid of the abuse...
 
globalS said:
Well, it seems fair to post a reply also on some good news, not bad only ...

As you know, the last time I was posting I had some 26000 wagering req. to finish .. You wont belive it, but I actualy did it !! :D And first withdrawed $1000 .. than exhanged comp points to cash, some $60 ... and after some 15-20 min withdrawed again $150 :D !! How's that ? hehe

Really didn't believe it would go through .. And since many of you would ask how did he do it ?.. here it is ..

Since there is a max bet limit and my balance was still not much, but still $1000, I decided to spin on with some $2 (2.5-3, depends on the lines ..) per spin; I play slots only ;) ... Surprisingly my balance was never above $1600 and never bellow $500, just up and down ... played almost all slots and had some nice winnings on many ...

Final thoughts would be to avoid bonuses here and try to play with reall money only. At the end, it seems they have some fair chances to win. And as per my case the player support was outstanding. After I cleared the "1st bonus" there was no indication on the playtrough ammount and after my complaint they fixed it in one day ! Have to agree that was kind of fast ... Also other communicationwas very detailed and positively orientated to the player and eager to help ... I can tell, some casinos have very crapy support if you are winning ....

My ID was confirmed by usual method while playing .. And the withdrawal took 1 bussines day for both of them ! Thats great also !

It seems than only this hard to believe bonus rules are dropping a black shadow over this casino. Its more like real player friendly :thumbsup:
Click to expand...


So, all of a sudden you sing their praises.

1) Did they cut a deal?

2) Maybe your initial post got the attention of their PR department, and they considered it to be in their best interests to give you some royal treatment in the hope you would post about the resolution and fantastic treatment you received along with letting us know that the problem was resolved in the end.


You just got damn lucky that the RTP didn't eat back your winnings as intended by this rule, you were far more likely to have everything evaporate, and this is what most players will suffer when taking a bonus.

Playing without bonuses does NOT guarantee that you will have no problems either. There has been a sharp increase in players who don't use bonuses having winnings voided because they used a "system" such as Martingale. Even players who use their own strategy that cannot be comapred to a known method have had winnings voided. Changing bets based on the results of a previous round caused one players wins to be confiscated, yet in another case, NOT changing bets was also classed as an "abusive system" by another casino.
 
vinylweatherman said:
So, all of a sudden you sing their praises.

1) Did they cut a deal?

2) Maybe your initial post got the attention of their PR department, and they considered it to be in their best interests to give you some royal treatment in the hope you would post about the resolution and fantastic treatment you received along with letting us know that the problem was resolved in the end.


You just got damn lucky that the RTP didn't eat back your winnings as intended by this rule, you were far more likely to have everything evaporate, and this is what most players will suffer when taking a bonus.

Playing without bonuses does NOT guarantee that you will have no problems either. There has been a sharp increase in players who don't use bonuses having winnings voided because they used a "system" such as Martingale. Even players who use their own strategy that cannot be comapred to a known method have had winnings voided. Changing bets based on the results of a previous round caused one players wins to be confiscated, yet in another case, NOT changing bets was also classed as an "abusive system" by another casino.
Click to expand...


Yeah, sure. My post just scared them out of their mind and they immediatelly called me and offered a royal treatment.
I clearly explained the bonus was a shitty deal that I overlooked at the start and would recommend to avoid it .. Don't quite get it why would casino rep. be only dependable on the bonuses they give out.
For the voided winnings, that is yet another story, been there, cant help, just avoid shitty casinos with dream bonuses ..
In this case I also clearly explained my bet, don't know how one could call it a strategy if you place all bets on simillar level ... but agree, some casinos are trying very hard to void winnings on one issue or another .. This was not a case here also.
 

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