Baptism by Fire - success Tivoli Casino - give them a try!

[The Dude]

Let's give Tivoli casino a warm welcome to the Baptism By Fire section! Directly connected to Tivoli Gardens in Copenhagen - a principled company that is 171 years old and well known (in Denmark at least) - licensed by the UKGC, Malta and Denmark - powered by Microgaming, NetEnt, and Play'n GO software.

You can sign up here:

https://www.casinomeister.com/goto/?c=tivoli

Keith Hathaway is the man with the plan - he can be contacted here:
https://www.casinomeister.com/forums/members/26811/

 

[Keith Hathaway]

Let's give Tivoli casino a warm welcome to the Baptism By Fire section! Directly connected to Tivoli Gardens in Copenhagen - a principled company that is 171 years old and well known (in Denmark at least) - licensed by the UKGC, Malta and Denmark - powered by Microgaming, NetEnt, and Play'n GO software.

You can sign up here:

https://www.casinomeister.com/goto/?c=tivoli

Keith Hathaway is the man with the plan - he can be contacted here:
https://www.casinomeister.com/forums/members/26811/

Thank you for the introduction Bryan, all of the above is true.

It is great to be back on the forum, I'm sure some of you will remember me from two of my previous positions, over the last five years I have been a rep for both of these accredited casinos, (Redbet with the living legend Andy, also at Boyles).

I promise to check my PMs on a very regular basis and respond in double fast time, we will be adding a member of the Casino and VIP team to the list of representatives of Tivoli very soon (he is opening an account right now), and once this is done and his account has been changed to reflect this status he will pop in here and say hi too.

Speak to you all very soon, and have fun!

 

[legenden1]

Re:

Never had any problems with them. A few cashouts and they have been paid in a timely manner. Good luck with the BBF

 

[syntynyt]

80x wagering on bonuses is huge and almost an impossible task to complete but...
[...]The wagering requirements for deposits via Neteller is double the 80 times requirement
here is a better way to write the above in the terms. 'want a bonus? take this punishment aaaargh mwhahaha, 80x times til you bleed!! neteller?! 160x til you die!!'

 

[vorcirion]

80x wagering on bonuses is huge and almost an impossible task to complete but...
[...]The wagering requirements for deposits via Neteller is double the 80 times requirement
here is a better way to write the above in the terms. 'want a bonus? take this punishment aaaargh mwhahaha, 80x times til you bleed!! neteller?! 160x til you die!!'

I'm seeing 50x the bonus and no mentioning about neteller doubling the waging requirements.

 

[KasinoKing]

I'm seeing something VERY strange too in term 8 - well actually THREE very strange things

8. To ensure fair play, there is a wagering requirement of 60 times* (60 times on payments via Neteller*) the value of your welcome bonus applied on the first deposit before the welcome bonus is released. There is a wagering requirement of 60 times* (60 times on payments via Neteller*) on the subsequent 2 deposit bonuses. Hereafter the bonus can freely be used for additional games or withdrawn.

1. Why does is say x60 (but x60 for Neteller) - that's the same amount!

2. 60 x Deposit... SIXTY! What planet are they on?

3. To make it even worse, it reads that the bonus is not released into your account until AFTER you do the x60 wagering on your deposit
I realise this is just bad wording - but it could put some players off... IF they are still on the site after seeing the x60!
Someone forgot to ask me to proof-read the terms this time...


And... I can't see how they could possibly meet Accreditation Standards with this term in place:

14. If in Tivolicasino.com’s discretion, it is deemed that there is deliberate abuse of bonuses or any other promotion by a player, we reserve the right to void the bonus/promotion, and winnings resulting from the abuse and any funds of that player will be forfeited and the players’ account closed. This includes deliberate abuse of bonuses or any other promotion by users not playing for leisure purposes.

KK

 

[hausse222]

I see 60 WR the deposit (!). Thanks and goodbye, i won´t give them a try.

 

[sigothx1]

so 60x and the bonus money isn't released until after wr completion? so on a £100 deposit id need to wager 6k and don't even have the luxury of an additional 100 in bonus credit to help me on my way?

Good luck with that.

 

[Keith Hathaway]

Hi Guys & Girls,

Look's like I am in for a fun baptism this time!

Some facts about our bonus; a decision was made in previous month to vary the wagering based on Location:

- Sweden, Norway and Finland: 50 times
- UK, Germany, Austria, Belgium, Canada, Ireland, Lichtenstein, Luxemburg, Malta, Netherlands, New Zealand, Australia, Switzerland: 60 times
- Rest of World: 80 times

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

 

[hausse222]

Hi Guys & Girls,

Look's like I am in for a fun baptism this time!

Some facts about our bonus; a decision was made in previous month to vary the wagering based on Location:

- Sweden, Norway and Finland: 50 times
- UK, Germany, Austria, Belgium, Canada, Ireland, Lichtenstein, Luxemburg, Malta, Netherlands, New Zealand, Australia, Switzerland: 60 times
- Rest of World: 80 times

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

Funny terms => fun baptism, easy

 

[sigothx1]

Hi Guys & Girls,

Look's like I am in for a fun baptism this time!

Some facts about our bonus; a decision was made in previous month to vary the wagering based on Location:

- Sweden, Norway and Finland: 50 times
- UK, Germany, Austria, Belgium, Canada, Ireland, Lichtenstein, Luxemburg, Malta, Netherlands, New Zealand, Australia, Switzerland: 60 times
- Rest of World: 80 times

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

Any comments on the whole "not released until WR completion" i wont ask why Scandinavian players seem to get a better bonus than anyone else, as i think the entire offer is just terrible.

 

[Keith Hathaway]

I'm seeing something VERY strange too in term 8 - well actually THREE very strange things


Someone forgot to ask me to proof-read the terms this time...


KK

KK, right as always!

But at my last company you proof read them as I had just written them, this are terms that I have inherited!

Feel free to have a chat on Skype and chew the fat of the terms. Whilst I cannot guarantee we change them all to your suggestions, you know I value your opinion.

Cheers
Keith

 

[KasinoKing]

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

Someone at the casino needs to wake up and smell some strong coffee.
The net is becoming flooded with literally 100's of NetEnt+MG based casinos and so it's a VERY competitive market. I wont even list any new casinos with this sort of insane wagering on my website any more - it's just a waste of everyone's time.

KK

 

[syntynyt]

not even the wagering for Scandinavia is attractive. could have been if the bonuses did not tied real money, withdrawals being possible without touching bonus money betat alike formula. i wont sign up for 80x nor 50x. may purifying flame of baptism decrease all bonuses to 30x-40x max and then will take my chance.

 

[fun4all]

Any comments on the whole "not released until WR completion".

Yes what does this mean rep? Does it mean that you don't get the bonus until AFTER you have wagered the money?

 

[Wild Reels]

been in contact with Tivoli from the affiliate side of things, and told them the same,

that with 60x wagering there's no way i can promote it alongside other comparable casinos. Well i could but i wouldn't.

 

[Keith Hathaway]

Yes what does this mean rep? Does it mean that you don't get the bonus until AFTER you have wagered the money?

Hi fun4all,

This means that the bonus amount will be automatically be released and added to the balance as soon as you have met the wagering requirements of your deposit.

Cheers
Keith

 

[fun4all]

Hi fun4all,

This means that the bonus amount will be automatically be released and added to the balance as soon as you have met the wagering requirements of your deposit.

Cheers
Keith

No point in signing up then imo. Thank you for the clarification.

 

[TivoliMatt]

Hello!

I am completely new on the forum, so I hope you will welcome me with open arms!

I have worked in the online casino industry for around 3 years, and look forward to helping with any questions that you might have! Keith is already leading the way so I will do my best to not steal his 5 minutes of fame

All the best,

Matt

 

[sigothx1]

Hi fun4all,

This means that the bonus amount will be automatically be released and added to the balance as soon as you have met the wagering requirements of your deposit.

Cheers
Keith

not gonna spam this post with negativity, but honestly you cannot call what your offering a welcome bonus, more of a welcome challenge, 30x with bonus money is hard enough, 45x is extremely hard, 60x is in the realms of unachievable unless you go on a mad run and the absolute kicker is you don't receive the bonus funds to even stand a chance of making such a ludicrous WR.

i wish you luck in the BBP, however id seriously consider re-looking at those bonus terms, i wont be playing here and im sure i wont be the only one.

 

[kazzi]

Diden't even know they went outside denmark, but i never had a problem with them always paid but i do hate i need to manual enter cc and my bank account info everytime cant you make it save my information its a hassle having to look for my bank info everytime i make a withdraw.

As for bonuses the usual 40% up to 5-1000kr, why cant you offer 100% just once in a while.

And i can see you offer neteller so i imagine skrill is also a option for europeans, why cant you offer such options to danish costumers i would imagine its a big market denmark for tivoli since its such a well known brand.

Another thing that simply annoys me to hell is if i login and play a slot maybe 15-20min and close it i have to relogin its such a waste of nemid numbers, and please add some livechat support if its only english support i would be ok with that.

You could be tons better in the danish market since its the 2nd only 100% danish casino thats well known brands like danske spil but both simply lacks the players value unless you might earn vip status but that wont happen for me since of the huge requirements for that.

Give more "better" bonuses/comps/competitions or just anything to make you look more attractive cause right now the only reason i play at you guys is you get a few slots none other danish casinos offer but thats just not enough.

 

[Nate]

Hi Guys & Girls,

Look's like I am in for a fun baptism this time!

Some facts about our bonus; a decision was made in previous month to vary the wagering based on Location:

- Sweden, Norway and Finland: 50 times
- UK, Germany, Austria, Belgium, Canada, Ireland, Lichtenstein, Luxemburg, Malta, Netherlands, New Zealand, Australia, Switzerland: 60 times
- Rest of World: 80 times

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

Hi Keith,

Nice to see you around again.

In all honestly, the wagering is completely absurd for EVERYONE. If I'm reading this correctly, these are Pre-Wager Bonuses and would require you to wager X amount before its released.

So Norway Sweden and Finland need to wager €5000 (50x) to release €100 in Bonus

The Rest of Europe must wager €6000 (60x) to release €100 in Bonus

Whilst the POOR Rest of the World need to Wager an astonishing, mind blowing €8000 (80x) to unlock €100.

Sorry, these are extremely Player Unfriendly. Why do you offer Bonuses at ALL?

Nate

 

[gokkie]

I made a couple of deposits, bonuses got added straight away.
Because of the bonus playthrough I made the deposits small (20-25€).
Slots run fine and I deposited in total about 125€. I was almost at 0 but recovered back to 125€
Normally I would play on but decided to cashout to see how the payout process goes.
Will update when withdrawal has been processed.

 

[vorcirion]

Yeah was reading t&cs and I got the image that you'd get the bonus money right away and not after clearing the waging requirements.

 

[dunover]

Hi Guys & Girls,

Look's like I am in for a fun baptism this time!

Some facts about our bonus; a decision was made in previous month to vary the wagering based on Location:

- Sweden, Norway and Finland: 50 times
- UK, Germany, Austria, Belgium, Canada, Ireland, Lichtenstein, Luxemburg, Malta, Netherlands, New Zealand, Australia, Switzerland: 60 times
- Rest of World: 80 times

This is something that we are reviewing currently and I can offer no promises at this stage that this will be changed, but it is on the table for discussion and I will update you all as things change.

Why? Do UK players, Australians and Canadians get a higher RTP than Scandinavians?

 

[Keith Hathaway]

Why? Do UK players get a higher RTP than Scandinavians?

Hi Dunover,

UK players do not get a higher RTP, but they do have a higher Wagering Requirement than Scandinavian players. This is based on the risk assessment done by our risk and promotional teams based on historical data. However, as I have previously explained this is something that is on the table to review.

Cheers
Keith

 

[gagamel]

OK, I want a bonus. Before I can catch the bonus (WR 60x) I have to wager my deposit 60x. Is that right?

 

[dunover]

OK, I want a bonus. Before I can catch the bonus (WR 60x) I have to wager my deposit 60x. Is that right?

Yes, it's the worst of both worlds. High WR, you DON'T get your bonus in the balance up front to extend playtime (according to the terms!) until you've met this, yet your deposit seems to be tied to the WR from the start.

I was going to have a punt, but decided to put my cash to a use far more likely to gain me a profit than this EV - - - - - proposition....

 

[gagamel]

To be fair:

To ensure fair play, there is a wagering requirement of 80 times* (80 times on payments via Neteller*) the value of your welcome bonus applied on the first deposit before the welcome bonus is released. There is a wagering requirement of 80 times* (80 times on payments via Neteller*) on the subsequent 2 deposit bonuses. Hereafter the bonus can freely be used for additional games or withdrawn.

This is from their T&C at this time. Maybe they will change it in some minutes. I don`t know but 80x WR is a no go. Well, if the bonus is a 10000% bonus, why not

 

[Keith Hathaway]

I stand corrected, my Casino Manager who shall forever remain nameless (Tivoli Matt) has shown me up on my first day on Tivoli for Casinomeister!

I was told that this is the case, but seem's I and my source (who is a real person and really will remain nameless), were wrong. You DO get the bonus added to the balance but it is simply that you wager your real money before the bonus, as is standard for many Casino's/

Apologies for being a dunce, please forgive me?

 

[fun4all]

I stand corrected, my Casino Manager who shall forever remain nameless (Tivoli Matt) has shown me up on my first day on Tivoli for Casinomeister!

I was told that this is the case, but seem's I and my source (who is a real person and really will remain nameless), were wrong. You DO get the bonus added to the balance but it is simply that you wager your real money before the bonus, as is standard for many Casino's/

Apologies for being a dunce, please forgive me?

Thanks for the correction. It still seems extremely complicated and player unfriendly but in the interests of clarification can we have it laid out here exactly what you have to do in order to be able to withdraw your full balance?

 

[dunover]

I stand corrected, my Casino Manager who shall forever remain nameless (Tivoli Matt) has shown me up on my first day on Tivoli for Casinomeister!

I was told that this is the case, but seem's I and my source (who is a real person and really will remain nameless), were wrong. You DO get the bonus added to the balance but it is simply that you wager your real money before the bonus, as is standard for many Casino's/

Apologies for being a dunce, please forgive me?

Not a good start is it?

Excuse my cynicism, but although not an expert on starting up new businesses, I would definitely do my homework and know my market first! To that end, seeing what my competitors offer, how they word their terms and then working out something to make the punters pick MY business over theirs would be a prerequisite.

It's like starting up a new restaurant 2 doors down from another and putting up a great big billboard screaming:

"Meals cost 50% more here! Drinks 75% more! Book today!"

 

[Keith Hathaway]

Not a good start is it?

Excuse my cynicism, but although not an expert on starting up new businesses, I would definitely do my homework and know my market first! To that end, seeing what my competitors offer, how they word their terms and then working out something to make the punters pick MY business over theirs would be a prerequisite.

It's like starting up a new restaurant 2 doors down from another and putting up a great big billboard screaming:

"Meals cost 50% more here! Drinks 75% more! Book today!"

Hi Dunover,

In fairness, Tivoli is 171 years old and a top 3 operator in Denamrk so this is not a new business. But the whole .com and outside of Denmark business is newER. I am also very new to the business, and I take your point but it was a simple mistake in how things were explained in the office.

I must also say we are taking your points very seriously, this is not just you Dunover but all of the excellent comments so far. You learn very little from positive feedback as you have already cracked it, today I have learnt a lot!

Watch this space regarding the wording of the T&Cs, not letting to many cats out of the bag when I say they will be updated. As for the WRs, I can assure you I can do my best and fight your corner to make them, in your words not ours, more player friendly!

Thank you all for the feedback so far, tough but constructive and long may that continue until the pat on the backs start!

 

[gagamel]

Thank you for explaining the situation, BUT

the WR (80x my deposit) for a 100% bonus is like chinese water torture and burning in hell at the same time.

 

[dunover]

Hi Dunover,

In fairness, Tivoli is 171 years old and a top 3 operator in Denamrk so this is not a new business. But the whole .com and outside of Denmark business is newER. I am also very new to the business, and I take your point but it was a simple mistake in how things were explained in the office.

I must also say we are taking your points very seriously, this is not just you Dunover but all of the excellent comments so far. You learn very little from positive feedback as you have already cracked it, today I have learnt a lot!

Watch this space regarding the wording of the T&Cs, not letting to many cats out of the bag when I say they will be updated. As for the WRs, I can assure you I can do my best and fight your corner to make them, in your words not ours, more player friendly!

Thank you all for the feedback so far, tough but constructive and long may that continue until the pat on the backs start!

Well, at least you've come to the best place to have your casino business scrutinized. We are (in varying degrees ) the most suspicious, cynical, blunt, critical, bonus-grabbing and nit-picking lot you will encounter on your journey. That's why it's called 'Baptism By Fire'. Get past us lot OK and you should do fine in the future.

 

[Keith Hathaway]

Well, at least you've come to the best place to have your casino business scrutinized. We are (in varying degrees ) the most suspicious, cynical, blunt, critical, bonus-grabbing and nit-picking lot you will encounter on your journey. That's why it's called 'Baptism By Fire'. Get past us lot OK and you should do fine in the future.

And we will, I have been through this process two times before and both times we passed. I am getting feedback showing some big issues, but this is good feedback and we are reactive enough to make any changes needed. Obviously I can't come here and say we will do everything we are asked, we are a business after all!

But at the same time, I have no doubt at all that you will see changes and hopefully very soon, so keep it coming, I have thick skin!

 

[paul7388]

Good to see you here and hope Baptism goes well.

Anyway I don't bother that much with bonuses as I hate being tied into wagering and prefer to withdraw when I want if I am lucky and find its easier to play knowing winnings are mine and im not going to get shafted by one of those hidden terms.

But one thing I don't like is the fact that because im in UK I have a higher wagering than other countries. Way I look at it is my moneys as good as theirs and why should I get discriminated against because of where I stay. Plenty of casinos out there that give UK players same wagering as every other country.

 

[Keith Hathaway]

Good to see you here and hope Baptism goes well.

Anyway I don't bother that much with bonuses as I hate being tied into wagering and prefer to withdraw when I want if I am lucky and find its easier to play knowing winnings are mine and im not going to get shafted by one of those hidden terms.

But one thing I don't like is the fact that because im in UK I have a higher wagering than other countries. Way I look at it is my moneys as good as theirs and why should I get discriminated against because of where I stay. Plenty of casinos out there that give UK players same wagering as every other country.

Noted and as I said, after just one afternoons feedback, your points are being considered already.

 

[Scampo]

Cannot deposit?

I tried to make a deposit several times (only to play DOA so WR is not too much of a bother if I hit, lol) and I land on a "transfer amount" page, with a list of "A technical error occurred. Please try again later." in several languages, Same thing happens in Firefox or Chrome. Yes I accept cookies. Has anyone else seen this or maybe knows what the problem is please?

 

[Keith Hathaway]

I tried to make a deposit several times (only to play DOA so WR is not too much of a bother if I hit, lol) and I land on a "transfer amount" page, with a list of "A technical error occurred. Please try again later." in several languages, Same thing happens in Firefox or Chrome. Yes I accept cookies. Has anyone else seen this or maybe knows what the problem is please?

Please can you private message me an account namer or number please Scampo?

I need to get my technical team to look into this as a priority.

Thanks

 

[The Dude]

14. If in Tivolicasino.com’s discretion, it is deemed that there is deliberate abuse of bonuses or any other promotion by a player, we reserve the right to void the bonus/promotion, and winnings resulting from the abuse and any funds of that player will be forfeited and the players’ account closed. This includes deliberate abuse of bonuses or any other promotion by users not playing for leisure purposes.

Just want to chime in real quick about the terms addressing Bonus "abuse" - please refer to Casinomeister's philosophy on bonus abusers:

https://www.casinomeister.com/about-us/philosophy/

That term is going to have to change. It's not up to the casino to determine what "leisure" is. Advantage players are a part of the casino industry and they need to be accepted whether one likes it or not.

 

[KasinoKing]

Not a good start is it?

Excuse my cynicism, but although not an expert on starting up new businesses, I would definitely do my homework and know my market first! To that end, seeing what my competitors offer, how they word their terms and then working out something to make the punters pick MY business over theirs would be a prerequisite.

It's like starting up a new restaurant 2 doors down from another and putting up a great big billboard screaming:

"Meals cost 50% more here! Drinks 75% more! Book today!"

That reminded me of a casino I got approached to advertise a couple of days ago - when I went to their websites though, I literally cringed.
My e-mail back to them was not very polite!

Casino website home-page:
“We at UVWXYZ Casino aim to provide our players with the most entertaining gambling experience possible with the widest variety of online slots and casino table games available anywhere. “
What bollocks! You have 2 or 3 softwares and 300-ish games. I just added a casino to my site yesterday that has 10+ softwares and over 1,100 games!
And I have loads more like that on my site too (not quite that many games!)

Affiliate site: “UVWXYZ casino is the latest addition to our growing portfolio and offer the very best in online casino fun. With over 150 of the latest casino games, incredible welcome bonuses…”
Incredible – yes – incredibly BAD! Wagering of (D+B)x40 and PHANTOM is INSANE. That is 4 x more than the best casinos out there, and more than double the average.
Casino site: “unparalleled bonus offers” Well that’s true at least – no-one would want to copy your terrible bonuses!

“Talking your site up” is perfectly OK. Blatant lying is not, in my opinion.

I see you will be at LAC- so maybe I will pop by your stand and educate you on what a decent bonus really is!

Best Regards,
Xxxx.

KK

 

[asadzareef89]

signed up and deposited 25 got the bonus n fs straightaway, the website till i was playing had no lags or errors. But now i cant access the casino

getting the following error

''Server Error in '/' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object''.

They have good number o games, now only thing will be withdrawal times thats if i make the wagering which is not clearly worded in T&C's. Very confusing, i'd ask the rep to please have a look at changing the wording as i was lost trying to understand it

Other than the error and from what i understood a bit high wagering requirement its been great as it was refreshing to play mg quickfire with no lag whatsoever <this too me has been a winner

 

[Keith Hathaway]

Just want to chime in real quick about the terms addressing Bonus "abuse" - please refer to Casinomeister's philosophy on bonus abusers:

https://www.casinomeister.com/about-us/philosophy/

That term is going to have to change. It's not up to the casino to determine what "leisure" is. Advantage players are a part of the casino industry and they need to be accepted whether one likes it or not.

I have a meeting today with the GM about all feedback so far, not just the wagering on bonuses but any potential breaches of Baptism terms. I will provide an update before the end of the day but as I assured you all, wheels will move fast on feedback or any T&C issues here.

 

[Keith Hathaway]

signed up and deposited 25 got the bonus n fs straightaway, the website till i was playing had no lags or errors. But now i cant access the casino

getting the following error

''Server Error in '/' Application.

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object''.

They have good number o games, now only thing will be withdrawal times thats if i make the wagering which is not clearly worded in T&C's. Very confusing, i'd ask the rep to please have a look at changing the wording as i was lost trying to understand it

Other than the error and from what i understood a bit high wagering requirement its been great as it was refreshing to play mg quickfire with no lag whatsoever <this too me has been a winner

Hi asadzareef89,

This is all a foreign language to me, can you please PM me your username and I will personally speak to the tech guys on this one.

Cheers

 

[Jd666]

Double whammy for people using Neteller from these countries.

160 x WR ??? and no free spins ( so they miss out on about 2 euro from the Starburst free spins )

*Any player from the countries below are not legible to receive the ‘Up To 171 Free Spins’ offer and the wagering requirements for all deposit bonuses is 80 times the awarded value. The wagering requirements for deposits via Neteller is double the 80 times requirement: Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Georgia, Latvia, Lithuania, Moldova, Poland, Romania, Russian Federation, Serbia, Slovenia, Ukraine

 

[Keith Hathaway]

Double whammy for people using Neteller from these countries.

160 x WR ??? and no free spins ( so they miss out on about 2 euro from the Starburst free spins )

*Any player from the countries below are not legible to receive the ‘Up To 171 Free Spins’ offer and the wagering requirements for all deposit bonuses is 80 times the awarded value. The wagering requirements for deposits via Neteller is double the 80 times requirement: Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Georgia, Latvia, Lithuania, Moldova, Poland, Romania, Russian Federation, Serbia, Slovenia, Ukraine

Hello JdRocks,

There are immenant changes to the terms, like every other company they need to go via a legal team and be translated to all languages but there are changes on the terms coming very soon, including the removal of the NetTeller term.

I am having a meeting today about the WR on our welcome pack also. So I will keep you all updated as soon as I have news that I can confirm to you!

Have fun!

 

[asadzareef89]

Hi asadzareef89,

This is all a foreign language to me, can you please PM me your username and I will personally speak to the tech guys on this one.

Cheers

its working fine this morning

 

[Keith Hathaway]

Just want to chime in real quick about the terms addressing Bonus "abuse" - please refer to Casinomeister's philosophy on bonus abusers:

https://www.casinomeister.com/about-us/philosophy/

That term is going to have to change. It's not up to the casino to determine what "leisure" is. Advantage players are a part of the casino industry and they need to be accepted whether one likes it or not.

I have just got off a call with the General Manager and Operations Manager in the Denmark HQ. It has been confirmed that this term will be removed, it will disappear from the site in the next few days when the content guys get to it, but from now and with immediate effect this term is null and void and will not be used.

I will pop back on and confirm to you when this has actually been deleted from the T&Cs, also to confirm this is not being re written but this is being removed.

Cheers!

 

[Keith Hathaway]

UPDATE

Having just spoken again to the GM and Operations Manager I can confirm we will be making changes to the Welcome Bonus at Tivoli Casino.

The difference in wagering from country to country will be removed. We will announce the new bonus very shortly when all the technical and content changes are done, but this is immanent and is just a short number of days away. The wagering will be the same for all (and a hint, it won't be anywhere close to 80x any more)!

The Neteller term will also be removed, this has never been applied and should never have been in the terms and as soon as the content guys get to it, it goes!

I hope this shows how eager we are to get things right and take things to the next level at Tivoli Casino? We will always try to listen to and give our players what they want. So thank you guys and girls, the feedback is already going some way to make what we offer at Tivoli a whole lot better.

Announcement on the new Welcome Pack, coming soon and you will see it on Casinomeister first!