Baptism by Fire - success Tivoli Casino - give them a try!

[incrediblestuff]

Just want to commend you Keith, i think you are very actively handling things very well, as would be expected from a soon to be accredited casino!I will definitely give you guys a go on the next Budget i attain

 

[asadzareef89]

Having just spoken again to the GM and Operations Manager I can confirm we will be making changes to the Welcome Bonus at Tivoli Casino.

The difference in wagering from country to country will be removed. We will announce the new bonus very shortly when all the technical and content changes are done, but this is immanent and is just a short number of days away. The wagering will be the same for all (and a hint, it won't be anywhere close to 80x any more)!

The Neteller term will also be removed, this has never been applied and should never have been in the terms and as soon as the content guys get to it, it goes!

I hope this shows how eager we are to get things right and take things to the next level at Tivoli Casino? We will always try to listen to and give our players what they want. So thank you guys and girls, the feedback is already going some way to make what we offer at Tivoli a whole lot better.

Announcement on the new Welcome Pack, coming soon and you will see it on Casinomeister first!

So what abt ppl who hve already deposited ? Will thr wagering be revised or thy hve to do the old one?

 

[Keith Hathaway]

Just want to commend you Keith, i think you are very actively handling things very well, as would be expected from a soon to be accredited casino!I will definitely give you guys a go on the next Budget i attain

Not at all, this is my job as a rep for Tivoli. I thank you all for the feedback.

 

[Keith Hathaway]

So what abt ppl who hve already deposited ? Will thr wagering be revised or thy hve to do the old one?

I am not going to say we will retrospectively change bonuses, obviously any player who took that agreed to the terms at the time. But this is Casinomeister and I love you all, so on a case by case basis I can look at rewarding players as a thank you for taking a not so good bonus

 

[asadzareef89]

I am not going to say we will retrospectively change bonuses, obviously any player who took that agreed to the terms at the time. But this is Casinomeister and I love you all, so on a case by case basis I can look at rewarding players as a thank you for taking a not so good bonus

Great keith, I think tivoli's start at CM has been more than positive. I love a casino that listens to players. Good luck eith baptism n thnx for prompt replies

 

[fun4all]

The difference in wagering from country to country will be removed. We will announce the new bonus very shortly when all the technical and content changes are done, but this is immanent and is just a short number of days away. The wagering will be the same for all (and a hint, it won't be anywhere close to 80x any more)

Thank you for doing this Keith. It's great to see interaction like this on here and I am impressed. I am sure loads more people will sign up now.

 

[gokkie]

Update about my withdrawal of 125€.
I got a e-mail I had to retry because for some reason it was not finalized... Stalling tactics allready ?
So just now I logged in at at casino, found my balance at 125€ again and asked for payout again via skrill.
I got a text saying my withdrawal will be completed within 3 to 5 working days. I hope to receive it sooner

Does this imply no weekend cashouts???
Bye the way is there no live chat or am I just to stupid to find it?

Good to see Keith is very fast in handling all issues mentioned in this thread. Keep it up

 

[dunover]

Having just spoken again to the GM and Operations Manager I can confirm we will be making changes to the Welcome Bonus at Tivoli Casino.

The difference in wagering from country to country will be removed. We will announce the new bonus very shortly when all the technical and content changes are done, but this is immanent and is just a short number of days away. The wagering will be the same for all (and a hint, it won't be anywhere close to 80x any more)!

The Neteller term will also be removed, this has never been applied and should never have been in the terms and as soon as the content guys get to it, it goes!

I hope this shows how eager we are to get things right and take things to the next level at Tivoli Casino? We will always try to listen to and give our players what they want. So thank you guys and girls, the feedback is already going some way to make what we offer at Tivoli a whole lot better.

Announcement on the new Welcome Pack, coming soon and you will see it on Casinomeister first!

Right.
I want a:

250% SUB 10x WR
1,000 free spins on anything but St*rb*rst no WR on winnings.
75% no-WR cashback in the unlikely event I lose.
A double-pepperoni 14" Domino's with 1.5l Sprite sent round after the first two hours of continuous play.
My cash-out paid before I've finished folding the pizza box up and stuffing it in the recycling bin.

Deal??

 

[aceking123]

Right.
I want a:

250% SUB 10x WR
1,000 free spins on anything but St*rb*rst no WR on winnings.
75% no-WR cashback in the unlikely event I lose.
A double-pepperoni 14" Domino's with 1.5l Sprite sent round after the first two hours of continuous play.
My cash-out paid before I've finished folding the pizza box up and stuffing it in the recycling bin.

Deal??

dunover you can have the spins on lights only

 

[Keith Hathaway]

Right.
I want a:

250% SUB 10x WR
1,000 free spins on anything but St*rb*rst no WR on winnings.
75% no-WR cashback in the unlikely event I lose.
A double-pepperoni 14" Domino's with 1.5l Sprite sent round after the first two hours of continuous play.
My cash-out paid before I've finished folding the pizza box up and stuffing it in the recycling bin.

Deal??

Let me rephrase my quote:

We will always listen, and try to give our players what they want (as long as it does not risk a financial meltdown, culminating in the single handed destruction of a proud 171 year old business)...

But apart from that!

 

[asadzareef89]

well made a withdrawal from old rules believe it or not. was very close to mega hit on doa twice but didnt quite get there. Still 550 from 25 deposit n 50 left in account isnt bad lol. main hits were 386 on doa frm 36p bet, aroun 290x on gonzo on 60p bet, 150x on JP

I just need to see how quick thy r with verification n withdrawals now.

 

[TivoliMatt]

Update about my withdrawal of 125€.
I got a e-mail I had to retry because for some reason it was not finalized... Stalling tactics allready ?
So just now I logged in at at casino, found my balance at 125€ again and asked for payout again via skrill.
I got a text saying my withdrawal will be completed within 3 to 5 working days. I hope to receive it sooner

Does this imply no weekend cashouts???
Bye the way is there no live chat or am I just to stupid to find it?

Good to see Keith is very fast in handling all issues mentioned in this thread. Keep it up

Hi gokkie,

Allow me to jump in and assist Keith a bit.

The 3-5 business days for processing is mainly for bank/wire transfers and withdrawals via credit/debit cards. In case you requested a withdrawal via Skrill the processing time should be around around 1 business day. So there is a very very good chance you will receive your winnings earlier! If you send me a PM with your username I will be more than happy to check the status of your withdrawal with our payments department.

At the moment we don't offer weekend cashouts, but this is something I will definitely keep in mind for the future!
Regarding chat I am aware that we are currently looking at different chat providers but at this point in time I am not able to give a definite answer about where we will go with this.

Like Keith already mentioned the feedback you guys and girls provide is really good - anything we can do to improve your experience, we will definitely look into! Maybe a future partnership with Domino's is a good idea

Have a great day!

All the best,

Matt

 

[Scampo]

Couple of Suggestions

I too managed to make a cash in .. I didn't get a bonus on my 1st deposit, maybe because I opened the account a few months ago? never mind as I had some good luck (Also had a near mega hit on DOA, my 3rd this week). The reverse period is too long at 48 hours imo. Regarding the website - the English needs correcting as slots are listed as "3 barrel" or "5 barrrel" which should of course be "reels". I also think the navigation is bad, when I close a game I get sent to the lobby. When in the lobby I then have to click on slots then click again to list by A-Z. The button on a game should just close the window, maybe I missed something but little things like that can get very annoying when you've made dozens of unnecessary clicks. I'd also like to be able to filter by provider.

Promos
I'd also push the connection with Tivoli Gardens further, there is a mention of winning tickets or a trip, I forgot already but that is a good unique idea for a promotion - undersold on the site. Copenhagen is a lovely city and ideal for a weekend break. Do I win a trip please? Promos like this help a casino stand out in the crowd. My opinion on wagering requirements: Why are most Net Ents so stingy? the best monthly I know is 50% at 30X bonus playthrough, most are 90X bonus. The likes of 32red offer 100% at 30X bonus and they haven't gone out of business yet.

 

[TivoliMatt]

I too managed to make a cash in .. I didn't get a bonus on my 1st deposit, maybe because I opened the account a few months ago? never mind as I had some good luck (Also had a near mega hit on DOA, my 3rd this week). The reverse period is too long at 48 hours imo. Regarding the website - the English needs correcting as slots are listed as "3 barrel" or "5 barrrel" which should of course be "reels". I also think the navigation is bad, when I close a game I get sent to the lobby. When in the lobby I then have to click on slots then click again to list by A-Z. The button on a game should just close the window, maybe I missed something but little things like that can get very annoying when you've made dozens of unnecessary clicks. I'd also like to be able to filter by provider.

Promos
I'd also push the connection with Tivoli Gardens further, there is a mention of winning tickets or a trip, I forgot already but that is a good unique idea for a promotion - undersold on the site. Copenhagen is a lovely city and ideal for a weekend break. Do I win a trip please? Promos like this help a casino stand out in the crowd. My opinion on wagering requirements: Why are most Net Ents so stingy? the best monthly I know is 50% at 30X bonus playthrough, most are 90X bonus. The likes of 32red offer 100% at 30X bonus and they haven't gone out of business yet.

Hi Scampo,

First of all I am happy you had a good experience on the site! If you want me to take a look at your account in regards to the bonus, feel free to send me a pm with your username.
I am also delighted to tell you that we are looking at optimizing the general experience on the site. This will include more features that will strengthen the connection to the famous Tivoli Gardens!

In addition to the raffle where you automatically qualify during your first deposit, we actually had a Halloween Raffle in October where the winner was presented with a choice of prize: Either 500 euro in real money (no wagering) added to the TivoliCasino.com account, or a genuine Tivoli Gardens slot machine (a heavy one, I might add!). I think the postal services were happy that the winner of our raffle chose the money.

During Christmas we also raffled a trip to Copenhagen including flight, hotel, entry to the Tivoli Gardens and free passes to the rides for 2 people. We were actually kind enough to let our winner bring the rest of the family, so the winner could bring his children.

We are really proud of the Tivoli Gardens and the more people we can share the Gardens with, the better it is!

 

[gokkie]

Ty for the reply Matt.
The withdrawal via skrill was done by me early in the evening and received in my skrill account just before noon the next day. So no pm neccessary.

Hi gokkie,

Allow me to jump in and assist Keith a bit.

The 3-5 business days for processing is mainly for bank/wire transfers and withdrawals via credit/debit cards. In case you requested a withdrawal via Skrill the processing time should be around around 1 business day. So there is a very very good chance you will receive your winnings earlier! If you send me a PM with your username I will be more than happy to check the status of your withdrawal with our payments department.

At the moment we don't offer weekend cashouts, but this is something I will definitely keep in mind for the future!
Regarding chat I am aware that we are currently looking at different chat providers but at this point in time I am not able to give a definite answer about where we will go with this.

Like Keith already mentioned the feedback you guys and girls provide is really good - anything we can do to improve your experience, we will definitely look into! Maybe a future partnership with Domino's is a good idea

Have a great day!

All the best,

Matt

 

[asadzareef89]

My verification was done within few hours and now just waiting for withdrawal to be processed

 

[spintee]

Wow I missed this BBF and they take U.K players, But please why why why do casinos keep giving sign up spins on sh$tburst? Unless its a quid a £1 spin its just not worth it, In fact I have told my self that any casino that offer theses as a sign up than not to touch, Im sick of the sight of the game, Every casino you go to its in bang in yor face.

I will take a good look at the site tomorrow as my eyes are burning.

 

[brianmon]

But please why why why do casinos keep giving sign up spins on sh$tburst?

Because 50 spins only 'cost' a casino £5, and you're unlikely to win much from them.

 

[spintee]

Because 50 spins only 'cost' a casino £5, and you're unlikely to win much from them.

Yes, I have come to realize this game must of been designed for that specific reason.

 

[asadzareef89]

Because 50 spins only 'cost' a casino £5, and you're unlikely to win much from them.

tbh i dont mind fs on startburst as they are free and complimentary, i think its business decision as if they give u 20 fs on twin spins or 10 spins on reel rush you might not even end up with a penny, this actually makes sure u will win a few quid

 

[spintee]

tbh i dont mind fs on startburst as they are free and complimentary, i think its business decision as if they give u 20 fs on twin spins or 10 spins on reel rush you might not even end up with a penny, this actually makes sure u will win a few quid

Come on, I no a few pence is better than no pence, But thats all this machines give you is a few pence if lucky, I would prefer on few less spins on a different machine as if you do get a win it would be worth the minute or so,

 

[asadzareef89]

Come on, I no a few pence is better than no pence, But thats all this machines give you is a few pence if lucky, I would prefer on few less spins on a different machine as if you do get a win it would be worth the minute or so,

yeah here is an example from 10fs for 70points i got from vj and by betting low amounts i took it up to 50 with 15p bets, it wont give u 1000x but it will always keep u going, best game to grind wagering out. Still i think its better to have 50 spins on starburst (£5) than 10 fs on reel rush (£5). My last pound always goes on starburst, so many times it has taken me back up from there. But here we can agree to disagree on this

 

[asadzareef89]

withdrawal requested friday n processed moinday morning, as there's no weekend processing it was processed pretty quickly i think

 

[Nate]

Ok - I joined:

Firstly, No Live Chat and their welcome package stipulates 300 Euros plus 177 Free Spins. Nothing on the Bonus page says anything about Free Spins. The T&C's refer to Free Spins (*if Any) - Nothing credited on my account apart from the Welcome Match (You obviously need to wait for a response via email when it could have been resolved or answered immediately IF Live Help was available)

Popped an email to their support via the contact us page - been about 30 mins so far, no response. There isn't an automated email to tell you that your query was received either... (Edit* - Response took about 10 mins - Went to Junk)

The Games play smoothly but there is no search function - its annoying and frustrating actually.

So far - Not good for me - At the very least, Live Help, more detailed Bonus Pages and a search function...

Nate

 

[dunover]

Ok - I joined:

Firstly, No Live Chat and their welcome package stipulates 300 Euros plus 177 Free Spins. Nothing on the Bonus page says anything about Free Spins. The T&C's refer to Free Spins (*if Any) - Nothing credited on my account apart from the Welcome Match (You obviously need to wait for a response via email when it could have been resolved or answered immediately IF Live Help was available)

Popped an email to their support via the contact us page - been about 30 mins so far, no response. There isn't an automated email to tell you that your query was received either... (Edit* - Response took about 10 mins - Went to Junk)

The Games play smoothly but there is no search function - its annoying and frustrating actually.

So far - Not good for me - At the very least, Live Help, more detailed Bonus Pages and a search function...

Nate

I take it you read my issues in the Tivoli rep's thread? I found that every time you change game it logs you out, plus depositing issues.