Baptism by Fire - success Tivoli Casino - give them a try!

[fun4all]

Hey Keith,

Thank you once again for listening looks great I am itching to sign up and try. Just a couple of questions

Found this in the t and c

"5. The Player acknowledges that in order to be eligible for the welcome bonus and the offer of Up To 171 Free Spins* on Starburst, this currently only being played in Euros, the player must register his player account in a non-restricted country "

"this currently only played in euros". I am from the UK and will want to register my account in GBP. Does this mean I wont get the free spins? Also will the bonus amounts be the same in numbers in GBP? Like will a 100% to 100 euro bonus be 100% to 100gbp bonus on a gbp account?

Thanks

 

[fun4all]

Oh I have just read the above reply. So I will only be able to register an account in euros? If so then no problem I will just do that as long as its ok.

 

[Keith Hathaway]

Hey Keith,

Thank you once again for listening looks great I am itching to sign up and try. Just a couple of questions

Found this in the t and c

"5. The Player acknowledges that in order to be eligible for the welcome bonus and the offer of Up To 171 Free Spins* on Starburst, this currently only being played in Euros, the player must register his player account in a non-restricted country "

"this currently only played in euros". I am from the UK and will want to register my account in GBP. Does this mean I wont get the free spins? Also will the bonus amounts be the same in numbers in GBP? Like will a 100% to 100 euro bonus be 100% to 100gbp bonus on a gbp account?

Thanks

Hi Fun4all,

You can open an account just fine, UK is not a restricted country and we have a license with the GCC, you obviously will also be eligible for the full welcome bonus.

The issue is what I have just mentioned in another reply, at the moment we do not have multi currency. You have to deposit and withdraw in Euros, to and from any UK bank or card is fine but the transaction will be in Euro's. This then explains why gameplay and bonus amounts are counted in Euro's also.

If you sign up (please do), good luck!

Cheers
Keith

 

[Keith Hathaway]

Just want to chime in real quick about the terms addressing Bonus "abuse" - please refer to Casinomeister's philosophy on bonus abusers:

https://www.casinomeister.com/about-us/philosophy/

That term is going to have to change. It's not up to the casino to determine what "leisure" is. Advantage players are a part of the casino industry and they need to be accepted whether one likes it or not.

Hi Bryan,

Just to confirm, along with the updating of the welcome pack and some terms regarding this offer as previously explained, the term quoted here that was highlighted as not acceptable was removed in full.

Cheers
Keith

 

[coxwel]

New welcome pack?

Will the new Welcome Pack become available by today? Can´t wait to try Tivoli, sofar all looks very promising besides the wr and bonus offers.

Looking forward to try it myself..

cheers

 

[Keith Hathaway]

Will the new Welcome Pack become available by today? Can´t wait to try Tivoli, sofar all looks very promising besides the wr and bonus offers.

Looking forward to try it myself..

cheers

Hi Coxwel

The new welcome pack is live, all new players signing up will be eligible for the new Welcome Pack as described here for the changes or as is now shown on the Promotions page.

Cheers
Keith

 

[syntynyt]

50x deposit+bonus is still huge.... is 100xbonus so where is the change? despite wagering is huge, still tie real money to can't see any benefit in taking a bonus. and to restrict free spins with 60x wagering to a couple of countries is non sense. casinos usually restrict Eastern Europe as a whole among other countries when free spins are given with no wagering or very low to avoid mass abuse but for 60x/starburst you can give even a no deposit with max cashout for the entire planet, low risk to face mass cashouts and good marketing... look at Lucky Dino, Hello casino etc
i don't get why the people are so excited and hype this casino like is some revelation bringing anything new or irresistible offers. design is not helping either or multitude of providers. big miss for me. good luck with BBF.

 

[TivoliMatt]

50x deposit+bonus is still huge.... is 100xbonus so where is the change? despite wagering is huge, still tie real money to can't see any benefit in taking a bonus. and to restrict free spins with 60x wagering to a couple of countries is non sense. casinos usually restrict Eastern Europe as a whole among other countries when free spins are given with no wagering or very low to avoid mass abuse but for 60x/starburst you can give even a no deposit with max cashout for the entire planet, low risk to face mass cashouts and good marketing... look at Lucky Dino, Hello casino etc
i don't get why the people are so excited and hype this casino like is some revelation bringing anything new or irresistible offers. design is not helping either or multitude of providers. big miss for me. good luck with BBF.

Hi syntynyt,

The new welcome bonus only includes a 50x wagering for the bonus, your deposit is not included in the wagering!

Regarding the providers I'm happy to share that we will be starting to launch games shortly from a wide variety of game providers such as NYX, Amaya, Thunderkick and 1X2Gaming just to name a few!

 

[syntynyt]

6. When the Welcome Bonus is activated, the player's own money and bonus money awarded, are subject to a wagering requirement of 50 times and the amount cannot be withdrawn before the wagering requirement has been met and the Welcome Bonus released.

this sound like d+b x50.

 

[hausse222]

Those games only count 25 % for WR: Alien Robots, Big Bang, Dead or Alive, Evolution, Flowers, Fruit Case, Gonzo's Quest, Jack and the Beanstalk, Kings of Chicago, Reel Steal, Secret Code, The Invisible Man, The Wish Master, Thunderfist, Wild Turkey, Wild Water, 5x Magic, Irish Gold, Pearl Lagoon, Riches of RA, Myth, Break Da Bank Again, Cashapillar.

 

[syntynyt]

Those games only count 25 % for WR: Alien Robots, Big Bang, Dead or Alive, Evolution, Flowers, Fruit Case, Gonzo's Quest, Jack and the Beanstalk, Kings of Chicago, Reel Steal, Secret Code, The Invisible Man, The Wish Master, Thunderfist, Wild Turkey, Wild Water, 5x Magic, Irish Gold, Pearl Lagoon, Riches of RA, Myth, Break Da Bank Again, Cashapillar.

ouch, missed this. if you guys ask me you should pay few very old users from here that already posted to make a set of terms with risk management in mind but player friendly if want to survive in this market. multiproviders casinos pop up monthy.
1.new set of terms
2.player first mentality
3.???
4.profit

 

[TivoliMatt]

6. When the Welcome Bonus is activated, the player's own money and bonus money awarded, are subject to a wagering requirement of 50 times and the amount cannot be withdrawn before the wagering requirement has been met and the Welcome Bonus released.

this sound like d+b x50.

Hi syntynyt,

I agree - its simply a case of wording it wrong. It means that when you deposit and receive a bonus the total amount will be locked until the wagering on the bonus is completed. So only a x50 wagering, and only on the bonus!

Thank you for mentioning this, I have sent it to be corrected!

 

[coxwel]

I´m also a bit disappointed

I thought the change of the welcome pack would be more significant, but sorry, compared to your competitors it´s very bad. I didnt even notice at first there even was a change.

50x wr on a bonus, and the freespins have a 60x wr?? Also if you give fs on starburst better give none, i dont think anybody appreciates 10cent fs on that game.

I would have liked to give tivoli a try but my mailbox is full of better offers, and these are no welcome bonuses. You should look at your competitors in regards of wr and bonuses. This Welcome Package of yours is more like a penalty, sorry


I will gladly give tivoli a shot once the rules are comparable to the casinos i usually play @ (guts, betat, thrills, betsson group..)

 

[Keith Hathaway]

London is Calling!

Hi Guys & Girls,

Just to let you all know that I am on the morning flight from a not so sunny Malta, to an even less sunny London for LAC and ICE. I hope to see as many of you there as possible (I know a lot of you are affiliates too), as well as a beer or three with Bryan. Then all of you at the Meister meet up next Tuesday? It will be great to put a face to some of the names from the forum as it is a few years since my last one! (I still remember what KK looks like)

I will be checking in time to time but most of the replies will be from Tivoli Matt while I am away (very capable hands) so it will be safer to PM Matt for a fast reply over the next few days, but should anyone message me I will do my best not to keep you waiting so long!

Have fun,
Keith

 

[Publo]

I was shocked when I received an e-mail from Tivoli encouraging me to cancel my withdrawal and promising a small consolation if I lose all of it

 

[randomiam]

50x

fifty times wagering and 60 times on free spins most players wont take that up
mabye at 35x or less for bonus and no wager on spins
the competition will eat you alive sadly
check out some other casinos listed here and there wagering and terms payout times ect and get a idea of what players want and will take on .
its a hard market to break into most brands fail within the first couple of years if they cant get a decent player base

 

[rainmaker]

I was shocked when I received an e-mail from Tivoli encouraging me to cancel my withdrawal and promising a small consolation if I lose all of it

To encourage players to cancel a pending withdrawal is unacceptable.

It would be interesting to see their e-mail. Maybe you can post it in this thread (just remove personal details)?

 

[Publo]

To encourage players to cancel a pending withdrawal is unacceptable.

It would be interesting to see their e-mail. Maybe you can post it in this thread (just remove personal details)?

Here you go. It came from [email protected] and I felt like I was treated as total moron.

Hi xxx,

Congratulations from TivoliCasino.com!

We have a lot of players winning with us every day - we want to help you win even more!

To take your experience to the next level and to make your experience with TivoliCasino.com even better we've got an unique insurance for you!
If you want to try to win even more, we're offering you an insurance of 250 EURO straight into your account! You'll get 250 EURO if you cancel all your withdrawals and lose the funds. If you lose, we'll cover some of your losses - If you play and end up winning more - even better, you'll keep it all!

Simply reply to this email acknowledging the offer above before you cancel your withdrawals and keep playing. Then we'll credit any losses in 48 hours. This offer is valid until the 29th of January, 23:59 CET.

If you have any questions please let me know and I will do my utmost to assist with your query.

Good luck!

yyy
TivoliCasino.com

 

[rainmaker]

Here you go. It came from [email protected] and I felt like I was treated as total moron.

Thank you for posting the e-mail

Yeah pretty bad and a clear violation of one of the rules listed in the Standards for Accredited Casinos-section:

"Will not entice players to reverse cash withdrawals with bonuses or other incentives."

Link Outdated / Removed

 

[PaaskeDenmark]

Just cancel withdrawal leave 250 euros in account put rest for withdrawal simples. You get free chance to win more with no risk. That is if the 250 Euros are given in cash.

But You should of course not touch or do anything as you might end up burning it all if get to tempted. If I was actually you ask them to lock your account until withdrawals sorted processed and get them to close your account. Not worth playing a place like that. I though they were better than that.

But yeah that is just dreadful! Really bad from Tivoli Casino would like to hear explanation on this from them.

 

[rainmaker]

Just cancel withdrawal leave 250 euros in account put rest for withdrawal simples. You get free chance to win more with no risk. That is if the 250 Euros are given in cash.

He will only be "rewarded" with €250 if the cancel and lose all withdrawals (which I assume is a lot more than €250):

"You'll get 250 EURO if you cancel all your withdrawals and lose the funds".

 

[cncas123]

Its bad enough that you have to wait days for withdrawals to go through without the sites then sending you emails to " guarantee " your losses if you reverse the withdrawal and lose it all - note the all part as if you reverse but dont lose it all you wont have any guarantee. It shows that there are no morals or ethics, and that sites that " promote " responsible gambling are only paying lip service to it. They hold withdrawals in pending status for longer and longer times, and rub their hands with joy when a player weakens and reverses as they know that there is very little chance of the player having any funds left to withdraw.

 

[Cocochanel]

Im very surprised how different Tivolicasino.dk and Tivolicasino.com is.

I got 10 free spins 2day...no wager at all. Could Cash out the $ 70 I won from the free spins.

I would not play at Tivolicasino.com whith those rules they have now...... only without taking a bonus.

Just my op

 

[incrediblestuff]

Hmm, only if you were a long time VIP with a history of reversing and withdrawing on a "whim" and your VIP rep knows you don't mind reversing, or rather even like it, would that offer be acceptable, but frankly, i don't like it one bit...

The only way this could end up "well" for Tivoli, is if Publo is making stuff up, or that this was an offer he got after he requested a bonus on a reversal, or something like that

I find either a very unlikely scenario though, so it seems that they would better stop such offers immediately if they plan on being accredited..

 

[TivoliMatt]

Hi everyone,

Allow me to address the emails regarding the insurance/cashback offer - It is something we recently started sending to our players, and the reason for it being that we had a fairly large portion of players who won, then reversed their withdrawals and immediately opted to self exclude afterwards (before we managed to process their withdrawals). It was a trend that we were sad to see (players self excluding) and we wanted to send out these emails as a form of safety net for players that ended up losing their funds and excluding themselves.

We always process withdrawals as quick as possible so it is not a scheme to try and keep withdrawals pending for as long as possible. I can definitely see that the offer might come across aggressive and look to entice players to reverse their withdrawals, which was not the intention. I'm personally sorry that you felt bad when receiving the email Publo, and ill take all the responsibility for that. I hope you can accept my apology.

From having been a VIP manager for a few other sites I knew this to be an offer many players valued - of course these players had a longer history at the casino and this was players who often came directly to me to ask for the bonus.

I have escalated all your feedback to management and recommended to stop sending them out.

 

[spintee]

Hi everyone,

Allow me to address the emails regarding the insurance/cashback offer - It is something we recently started sending to our players, and the reason for it being that we had a fairly large portion of players who won, then reversed their withdrawals and immediately opted to self exclude afterwards (before we managed to process their withdrawals). It was a trend that we were sad to see (players self excluding) and we wanted to send out these emails as a form of safety net for players that ended up losing their funds and excluding themselves.

We always process withdrawals as quick as possible so it is not a scheme to try and keep withdrawals pending for as long as possible. I can definitely see that the offer might come across aggressive and look to entice players to reverse their withdrawals, which was not the intention. I'm personally sorry that you felt bad when receiving the email Publo, and ill take all the responsibility for that. I hope you can accept my apology.

From having been a VIP manager for a few other sites I knew this to be an offer many players valued - of course these players had a longer history at the casino and this was players who often came directly to me to ask for the bonus.

I have escalated all your feedback to management and recommended to stop sending them out.

There is a simple way to resolve this? Lock players funds so they will not reverse and not self exclude, Matter of fact probably get the money back and more as so happy they got there money,

 

[TivoliMatt]

There is a simple way to resolve this? Lock players funds so they will not reverse and not self exclude, Matter of fact probably get the money back and more as so happy they got there money,

Hi spintee,

I agree - and I raised the option to flush withdrawals to our management and payment department last week. I know they are working on some features already to improve this part of the site and to enhance our responsible gaming section.

 

[spintee]

Hi spintee,

I agree - and I raised the option to flush withdrawals to our management and payment department last week. I know they are working on some features already to improve this part of the site and to enhance our responsible gaming section.

Great stuff and good to know casinos are looking at theses sort of options while others are doing the opposite,

Yes casino can save on many payouts a week but look at how many potential players and deposits they are losing for the future,

 

[bart1981]

Got lucky!

Just made some deposits at Tivoli, and got Lucky on gonzos quest! Won over 800 euro with just 2 euro stake

Just made a 700 euro withdrawal, hope everything goes well!

 

[TivoliMatt]

Just made some deposits at Tivoli, and got Lucky on gonzos quest! Won over 800 euro with just 2 euro stake

Just made a 700 euro withdrawal, hope everything goes well!

Congratulations, that's great!

 

[Nate]

Hi Matt,

Can you explain how your bonuses work? Do slots contribute 100%?

Nate

 

[brianmon]

Do slots contribute 100%?

Nate

Not if you look right at the very bottom of the T&C

**The following slot machines only count for 0.25 (25%) towards wagering requirements:

Alien Robots, Big Bang, Dead or Alive, Evolution, Flowers, Fruit Case, Gonzo's Quest, Jack and the Beanstalk, Kings of Chicago, Reel Steal, Secret Code, The Invisible Man, The Wish Master, Thunderfist, Wild Turkey, Wild Water, 5x Magic, Irish Gold, Pearl Lagoon, Riches of RA, Myth, Break Da Bank Again, Cashapillar.

I'm surprised at what's been included, and also what's been omited (compared to other 'paranoid' sites)

 

[Nate]

Not if you look right at the very bottom of the T&C

**The following slot machines only count for 0.25 (25%) towards wagering requirements:

Alien Robots, Big Bang, Dead or Alive, Evolution, Flowers, Fruit Case, Gonzo's Quest, Jack and the Beanstalk, Kings of Chicago, Reel Steal, Secret Code, The Invisible Man, The Wish Master, Thunderfist, Wild Turkey, Wild Water, 5x Magic, Irish Gold, Pearl Lagoon, Riches of RA, Myth, Break Da Bank Again, Cashapillar.

I'm surprised at what's been included, and also what's been omited (compared to other 'paranoid' sites)

Thanks for pointing that out!!

I was playing J&TBS - 2.40 a spin and after each time I did 100 Spins my wagering decreased by 60 instead of 240 - Makes sense now. I was a bit hasty I suppose, didn't expect to be shafted that bad with wagering. If it is the case of 50X Bonus BUT 25% Contribution on those Slots - It has to be the most ludicrous offer online. Let me save my comments until after the rep says something

Nate

 

[chris87]

Even though I thought the 50x wagering would be quite difficult to achieve I joined up the other day. Well, after depositing 2 x 100 euros and 1 x 150 euros and taking each of the 3 welcome bonuses I didn't realise how difficult! In each case my deposits and bonuses just did not last to give me any decent playing time at all! I've never experienced so many dead spins, I counted 35 in a row on IR. On each occasion I never came anywhere near fulfilling the wagering requirements.

I do realise that its not within the casino's control and its my fault for playing high variance MG slots, but a bit of play time for my money would have been good. Only got 2 or 4 Euros from the 171 free spins on Starburst too!

The casino is well laid out with easy navigation, but the spins were very laggy, especially on Friday night when no doubt a number of people were playing.

 

[Publo]

I'm personally sorry that you felt bad when receiving the email Publo, and ill take all the responsibility for that. I hope you can accept my apology.

It's ok as I didn't take that offer.

It is something we recently started sending to our players, and the reason for it being that we had a fairly large portion of players who won, then reversed their withdrawals and immediately opted to self exclude afterwards (before we managed to process their withdrawals). It was a trend that we were sad to see (players self excluding) and we wanted to send out these emails as a form of safety net for players that ended up losing their funds and excluding themselves.

That's still encouraging the players to reverse withdrawals. If you don't want them to self-exclude when they lose their winnings, why don't you give them that "safety net" bonus without advertising it beforehand?

 

[dunover]

Here you go:

Hi xxx,

Congratulations from TivoliCasino.com!

We have a lot of players winning with us every day - we want to help you win even more!

To take your experience to the next level and to make your experience with TivoliCasino.com even better we've got an unique insurance for you!
If you want to try to win even more, we're offering you an insurance of 250 EURO straight into your account! You'll get 250 EURO if you cancel all your withdrawals and lose the funds. If you lose, we'll cover some of your losses - If you play and end up winning more - even better, you'll keep it all!

Simply reply to this email acknowledging the offer above before you cancel your withdrawals and keep playing. Then we'll credit any losses in 48 hours. This offer is valid until the 29th of January, 23:59 CET.

If you have any questions please let me know and I will do my utmost to assist with your query.

Good luck!

yyy
TivoliCasino.com

It came from [email protected] and I felt like I was treated as total moron.

I never saw this the other day. This is outfuckingrageous!!!
A casino trying for accreditation using Playtech-like tactics of offering reversal bonuses/incentives?? Kind of 'screw responsible gaming'???

They should be pitted for this IMO.

TO TIVOLI - There is absolutely no excuse for this kind of behaviour. You say that you have an issue with a 'high proportion of people reversing withdrawals and losing and then self-excluding'?? Well what do you expect? Have you learned nothing from this forum? People feel mugged when allowed to reverse and lose it all, so then get angry with themselves and the casino and close the account.

Instead of sending these unethical bribes out (at least you confirm for us all why casinos really do have pending periods) to winners, WHY NOT PAY THEM QUICKLY, OR ALLOW A FLUSH OR SIMPLY GET RID OF THE BLOODY PENDING PERIOD?? Then you may earn player loyalty and not have this problem. You've gone about it in totally the wrong way.

For pity's sake, how hard is it?

 

[Jono777]

Starting reading this thread from the OP and had a very quick nose at the site, then something told me to jump to end of thread.

Saved me the registration process and a whole lotta stress by the look of things - cheers!

 

[KasinoKing]

Not if you look right at the very bottom of the T&C

**The following slot machines only count for 0.25 (25%) towards wagering requirements:

Alien Robots, Big Bang, Dead or Alive, Evolution, Flowers, Fruit Case, Gonzo's Quest, Jack and the Beanstalk, Kings of Chicago, Reel Steal, Secret Code, The Invisible Man, The Wish Master, Thunderfist, Wild Turkey, Wild Water, 5x Magic, Irish Gold, Pearl Lagoon, Riches of RA, Myth, Break Da Bank Again, Cashapillar.

I'm surprised at what's been included, and also what's been omited (compared to other 'paranoid' sites)

I spoke to Keith about this in person when I met him in London last week. Hopefully he will remember to bring it up with the casino.
I can't imagine how they came up with that list of games - unless they are all the highert RTP ones (?). Even if they are, 25% is definitely overkill IMHO.

KK

 

[Keith Hathaway]

I spoke to Keith about this in person when I met him in London last week. Hopefully he will remember to bring it up with the casino.
I can't imagine how they came up with that list of games - unless they are all the highert RTP ones (?). Even if they are, 25% is definitely overkill IMHO.

KK

Thank you KK and you are right, I have a call with the GM to discuss this tomorrow. This was put off till Monday coming as he stayed longer in London than me doing the full days at ICE till Friday so this is his very next working day and the first day he is available.

One thing you will see is that we have listened to feedback on this thread before, at this stage I cannot make any promises but I will put a case forward to have a review here too.

Hopefully by the end of the day tomorrow I will have some positive news, and either way I will keep you all updated. I made a promise when we started the baptism, not that we will do everything that you ask, but we will also listen, try to please and always remain transparent!

Speak tomorrow

 

[TivoliMatt]

Thanks for pointing that out!!

I was playing J&TBS - 2.40 a spin and after each time I did 100 Spins my wagering decreased by 60 instead of 240 - Makes sense now. I was a bit hasty I suppose, didn't expect to be shafted that bad with wagering. If it is the case of 50X Bonus BUT 25% Contribution on those Slots - It has to be the most ludicrous offer online. Let me save my comments until after the rep says something

Nate

Hi Nate,

Did you see the below comments from KK or Keith?

When the T&C was updated and the wagering changed to x50 this rule with .25 wagering on selected slots was also implemented. I know Keith has already raised it and I have also sent my comments to management. As Keith mentioned he is speaking to management later on today so hopefully he will be able to shed some light on this.

 

[Nate]

Hi Nate,

Did you see the below comments from KK or Keith?

When the T&C was updated and the wagering changed to x50 this rule with .25 wagering on selected slots was also implemented. I know Keith has already raised it and I have also sent my comments to management. As Keith mentioned he is speaking to management later on today so hopefully he will be able to shed some light on this.

Sorry, I may have not followed the thread in detail.

With confirmation from you - I am appalled at the Wagering requirements. You CAN'T lower it on one end and then lower the contribution. With the current state, its actually worse than it was.

To have a wagering requirement of 50 X then couple it with a 0.25% contribution is in essence saying its 200 X. You guys are just window dressing to be honest.

I have never seen such a greedy move from ANY Online Casino - Or at least the reputable ones. There are quite a few that have 50 X requirements but do not add a lowered contribution.

I would advise EVERYONE to stay away from your bonuses until you guys get this sorted - The requirements are a far cry from being fair.

Edit: Just to add, I understand that you are 'reviewing' but my opinion on the matter stands until such time that there are changes.

Nate

 

[TivoliMatt]

It's ok as I didn't take that offer.


That's still encouraging the players to reverse withdrawals. If you don't want them to self-exclude when they lose their winnings, why don't you give them that "safety net" bonus without advertising it beforehand?

Hi Publo,

Thanks for your reply.

We suspended it due to your feedback which I really appreciate. I am thinking of ways that we can offer players something extra without it affecting their winnings/withdrawals and it is definitely something that I will keep in mind for a future project - a weekly automated cash back bonus or something similar could be the answer.

 

[TivoliMatt]

Instead of sending these unethical bribes out (at least you confirm for us all why casinos really do have pending periods) to winners, WHY NOT PAY THEM QUICKLY, OR ALLOW A FLUSH OR SIMPLY GET RID OF THE BLOODY PENDING PERIOD?? Then you may earn player loyalty and not have this problem. You've gone about it in totally the wrong way.[/I]

For pity's sake, how hard is it?

Hi dunover,

Thanks for your feedback - we are not sending out these emails anymore and I know that we are looking at ways to improve our sites' useability. I can't promise you that we will implement the option to flush withdrawals but I can promise you that I will take all and any feedback to management, and I have already raised the flush option, among other things, due to feedback in here.

Thanks,

Matt

 

[dunover]

Hi dunover,

Thanks for your feedback - we are not sending out these emails anymore and I know that we are looking at ways to improve our sites' useability. I can't promise you that we will implement the option to flush withdrawals but I can promise you that I will take all and any feedback to management, and I have already raised the flush option, among other things, due to feedback in here.

Thanks,

Matt

You will resolve your self-exclusion issue by having a fast cash-out ethos. You are entering a very competitive market as I'm sure you realize, and for one as KK pointed out the bonus WR is so unreasonably EV - - that it's unusable to all but the most foolhardy. If I want to play for 'fun' I'll use free-play rather than take an almost unconvertible bonus.
Secondly, your competitors nearly all offer quick payouts 24/7.
If cannot offer at least one or preferably both of the above, then expect all the flak you are getting and more on top. You need to get the honest affiliates on board and for that you need something to offer the player in line with their other promoted sites.

 

[TivoliMatt]

You will resolve your self-exclusion issue by having a fast cash-out ethos. You are entering a very competitive market as I'm sure you realize, and for one as KK pointed out the bonus WR is so unreasonably EV - - that it's unusable to all but the most foolhardy. If I want to play for 'fun' I'll use free-play rather than take an almost unconvertible bonus.
Secondly, your competitors nearly all offer quick payouts 24/7.
If cannot offer at least one or preferably both of the above, then expect all the flak you are getting and more on top. You need to get the honest affiliates on board and for that you need something to offer the player in line with their other promoted sites.

I absolutely agree - currently we process all withdrawals as quick as possible but unfortunately not during evenings and weekends. There needs to be room for improvement.

Cheers

 

[syntynyt]

i don't think every casino that attend BBF aim to be in line with the best casinos in accredited list. to be accredited 'spirit of the bonus' terms alike must not exist and pay all legitimate winnings, in other words to be reliable, even if this will bring probably 5 stars out of 10, but will end being accredited. big bonus rollover and the most playable slots counting 25% are a sign that they are not bonus friendly and there are room for improvements but not from feedback. simply open any multiprovider casino accredited with 8.8+ and you have the inspiration to write better terms reflecting players needs and today market. drop an eye on which casinos are worshiped here and make them your idols in business. the most bonus friendly is Betat for their ingenious scheme with deposit not bounding bonus and Guts for outstanding loyalty and tons of free spins with no wagering. i'm sure all casinos would offer such but risk management of not enough capital led to such ludicrous offers.
Guts was new in 2013 and was a revelation after only few months online but the strike came when they gave 100 free spins to be played on 4 games for depositors, out of nowhere. that move must inspire all new casinos at how to build a player base. beside the best christmas calendar in 2013 of ALL TIME. if Tivoli aim to be yet another reliable casino then you succeeded. to be more than this follow your rivals

 

[Jono777]

Gotta agree their calender was amazing!!

 

[TivoliMatt]

We're listening!

Hi everyone!

Great news - after a meeting between Keith, myself and TivoliCasino management we have managed to restructure the welcome bonus on our site!

Now all bonuses (deposit match up AND free spins) will be subject to a wagering of x40!

The welcome bonus package was slightly restructured so it will look like this:

1st deposit 100% up to EUR 100 + 21 FS
2nd deposit 25% up to EUR 75 + 50 FS
3rd deposit 25% up to EUR 125 + 100 FS

- Regarding the high volatility games we have reduced the wagering to 0% - BUT we are revising the list so less games will be included!

All in all Keith and I are really happy about these changes!

As always any and all feedback you might have is highly appreciated! Please note that these changes are scheduled to go live on Thursday - if this is delayed due to technical issues or similar you can rest assured that either myself or Keith will be here with an update!

 

[Nate]

Hi everyone!

Great news - after a meeting between Keith, myself and TivoliCasino management we have managed to restructure the welcome bonus on our site!

Now all bonuses (deposit match up AND free spins) will be subject to a wagering of x40!

The welcome bonus package was slightly restructured so it will look like this:

1st deposit 100% up to EUR 100 + 21 FS
2nd deposit 25% up to EUR 75 + 50 FS
3rd deposit 25% up to EUR 125 + 100 FS

- Regarding the high volatility games we have reduced the wagering to 0% - BUT we are revising the list so less games will be included!

All in all Keith and I are really happy about these changes!

As always any and all feedback you might have is highly appreciated! Please note that these changes are scheduled to go live on Thursday - if this is delayed due to technical issues or similar you can rest assured that either myself or Keith will be here with an update!

It just gets worse = Tell me WHY you aim to do this when your competitors have 100% contributions. Why do you offer a BONUS at ALL?

Its seems you want to negate the risk of bonuses by adding silly contribution percentages or high wagering.

Sorry - You ALREADY seem to be scared of issuing bonuses - You can't have EVERYTHING in your favor. You need to level the playing field.

Maybe some people will accept this, but the standards set by other places makes you look kinda cheap.

Right - No Live Chat, No Weekend Payouts, ZERO Wagering on some games, 40x Bonus requirement - Can you get any worse?

This is supposed to be a baptism by FIRE thread. If you want to be regarded in the SAME high standards like Guts, Betat, Mr Green, Casino Luck, Next Casino. Vera John and others - Then you need to come to the party.

Its 2015 - I can't believe some players accept this from a European facing Casino - Seems like everyone wants to open a Casino at the expense of the players. Well - I hope your management come to their senses and stops looking to make a profit before you even have the players to do so.

Nate

 

[Keith Hathaway]

Good evening Nate, it's been a while

Well as they say, you cannot please everyone.

We have made the changes based on feedback largely but not exclusively from this thread and baptism. If you read back to the first few pages you will see that just a few weeks ago we had wagering requirements of between 50-80x on the welcome bonus with the variations based on geographical locations.

This was roundly condemned, so we changed it. We eliminated the geographical variances and changed it to 50x for all, but this was still deemed too high by the players here. We listened again, so as of Thursday (hopefully) this will be reduced again, to 40x for all countries. Some countries have had their wagering requirements literally halved since the start of the baptism.

The fact is some slots are deemed high risk for a Casino, simple fact. You list many casino's who do not have this term, but there are also very many who also have this term too, many of them are already accredited and get good feedback on here.

We are a place to have fun, we want our players to enjoy the experience at Tivoli, you are our business. But we are still a business, we do have a risk team, and we cannot just give without at times covering the business and this is the reason this term is included. It is not hidden, if your favourite game is listed then you wont play at Tivoli, we accept that. But we feel we have to have this, for now anyway.

I feel the welcome bonus is so much better value for players since this Baptism started, I am proud to say that and thank you guys for the feedback, especially the less positive but constructive comments. You should see it really is valued and listened too.

Next time Nate, we will please you too!
Have a great night all

It just gets worse = Tell me WHY you aim to do this when your competitors have 100% contributions. Why do you offer a BONUS at ALL?

Its seems you want to negate the risk of bonuses by adding silly contribution percentages or high wagering.

Sorry - You ALREADY seem to be scared of issuing bonuses - You can't have EVERYTHING in your favor. You need to level the playing field.

Maybe some people will accept this, but the standards set by other places makes you look kinda cheap.

Right - No Live Chat, No Weekend Payouts, ZERO Wagering on some games, 40x Bonus requirement - Can you get any worse?

This is supposed to be a baptism by FIRE thread. If you want to be regarded in the SAME high standards like Guts, Betat, Mr Green, Casino Luck, Next Casino. Vera John and others - Then you need to come to the party.

Its 2015 - I can't believe some players accept this from a European facing Casino - Seems like everyone wants to open a Casino at the expense of the players. Well - I hope your management come to their senses and stops looking to make a profit before you even have the players to do so.

Nate