Baptism by Fire - success Tivoli Casino - give them a try!

[Nate]

I take it you read my issues in the Tivoli rep's thread? I found that every time you change game it logs you out, plus depositing issues.

Yes I did - Sounds frustrating. I only played DOA so I didn't experience it. Hope they get it ironed out.

Nate

 

[Deeplay]

Was thinking of joining but can see the opening offer t&c is still 60xs play through which is insane. Will wait to see if they adjust this down to something which could give even a remote or fair chance at getting ahead. On side note been to Tivoli Gardens many many times. Love the place better so in winter as its much quieter no ques for the rides. Was in there last December in fact

 

[sigothx1]

im impressed with the reps i must say, listening to customers is something most casinos dont seem to grasp so props, i look forward to seeing your welcome bonus im hoping under 50x, in which case ill make a healthy deposit due to the reasons in my opening line, keep it up tivoli.

 

[fun4all]

After how responsive and awesome the reps have been on here I am going to give Tivoli a try . any idea when the revised welcome offer will be the on the site? or should I just try with the current one.

 

[Keith Hathaway]

Update 2

Just to keep you all in the loop on some changes we have agreed to make (largely based on the feedback here on Casinomeister).

We are on target to launch our revised welcome pack on Thursday this week, this is slightly fluid dependant on the tech and marketing teams but we should be good to go on Thursday. We will also be amending some T&Cs this week too yet again based on suggestions by Bryan and KK for example. I am glad you can see that we take all criticism in a positive way and listen to it all, acting on as much of it as possible.

Replies from myself have been slightly slower as I am on "holiday" back "home" I'm the UK, but I am back on my sunny little rock (Malta) in just a few days, normal service shall be resumed but Tivoli Matt is more than capable in my absence!

Speak soon and good luck!

 

[The Viking]

ok signed up as well, but were is Neteller ? as you can see on first pic its there but once i put my deposit in a press continue
i see the 2nd screen , and no Neteller ?

 

[TivoliMatt]

ok signed up as well, but were is Neteller ? as you can see on first pic its there but once i put my deposit in a press continue
i see the 2nd screen , and no Neteller ?

Hi The Viking,

Are you not able to scroll further down? I will be happy to look into it for you if you send me your username in a PM.

Best regards,

Matt

 

[The Viking]

Nope cant scroll PM sent

 

[TivoliMatt]

Nope cant scroll PM sent

Just to let the other guys know that I am not ignoring you - we are looking into it!

 

[TivoliMatt]

Wow I missed this BBF and they take U.K players, But please why why why do casinos keep giving sign up spins on sh$tburst? Unless its a quid a £1 spin its just not worth it, In fact I have told my self that any casino that offer theses as a sign up than not to touch, Im sick of the sight of the game, Every casino you go to its in bang in yor face.

I will take a good look at the site tomorrow as my eyes are burning.

Hi spintee,

I noticed you got a few replies already but I thought that I would give my personal input as well.
Starburst is consistently one of the most played games across the networks, which I think is the reason many (most?) casinos' give free spins on it. It is a game where you have great chances of winning - maybe not huge prizes but you are almost sure of winning something, which can enable you to continue playing. I think many new casino players really appreciate this as they have a chance to try other games offered by the casino after winning on Starburst.

 

[TivoliMatt]

Hi Nate,

You already sent me a PM but I would like to openly thank you for highlighting this. I have already forwarded it to be included/cleared up when our T&C's get an update. And I hope you managed to win with the free spins!

I know our CS team was looking at implementing live chat to our site, but I am currently not able to tell you how far in the process we are with that. Sooner than later we will get it, I hope!
Like Scampo already mentioned there are definitely areas we can improve on when it comes to user friendliness on the site, and I have personally been involved in looking at various options to improve this. I hope you bear with us as I am sure this will get better!

Again, thank you for the feedback.

Best regards,

Matt

Ok - I joined:

Firstly, No Live Chat and their welcome package stipulates 300 Euros plus 177 Free Spins. Nothing on the Bonus page says anything about Free Spins. The T&C's refer to Free Spins (*if Any) - Nothing credited on my account apart from the Welcome Match (You obviously need to wait for a response via email when it could have been resolved or answered immediately IF Live Help was available)

Popped an email to their support via the contact us page - been about 30 mins so far, no response. There isn't an automated email to tell you that your query was received either... (Edit* - Response took about 10 mins - Went to Junk)

The Games play smoothly but there is no search function - its annoying and frustrating actually.

So far - Not good for me - At the very least, Live Help, more detailed Bonus Pages and a search function...

Nate

 

[Nate]

Thanks Matt,

If there would be anything that is NEEDED - It would be the ability to search for Slots. The layout is not very friendly as it stands.

In any event, thanks for reviewing the Current Terms / Structure and responding to queries quickly. I'm sure that eventually, it should be on par with what the membership here expect.

Nate

 

[TivoliMatt]

I take it you read my issues in the Tivoli rep's thread? I found that every time you change game it logs you out, plus depositing issues.

Hi dunover,

I hope it is ok that I continue this here instead of the "Hello hello" thread.

This morning I created 3 new test accounts and tested them in both Mozilla Firefox, Google Chrome and Internet Explorer in relation to the log in issue you mentioned. I am not sure if it might be an IP issue but I was able to change games without any problems and go back and forwards to the lobby while still being logged in. Can I ask what browser you used?

When it comes to the deposit issue you experienced I spoke to our technical department and the reason you experienced the error was because a code in our system got stuck, which has nothing to do with you or anything you did on the site. It looks like the error was random without any specific trigger. I have asked the technical team to look into this to prevent future similar issues.

Have a great day,

Matt

 

[spintee]

Hi spintee,

I noticed you got a few replies already but I thought that I would give my personal input as well.
Starburst is consistently one of the most played games across the networks, which I think is the reason many (most?) casinos' give free spins on it. It is a game where you have great chances of winning - maybe not huge prizes but you are almost sure of winning something, which can enable you to continue playing. I think many new casino players really appreciate this as they have a chance to try other games offered by the casino after winning on Starburst.

Great stuff, I was waiting to hear about its the most populer game And my guess the reason being is thats where most free games are given, I rekon 90% of play time is from free spins and carry on playing with the few pence they won, Other few % is where people are playing to 0 out, & the last few % well I guess they having to many

On a serious note low I will nether change my opinion of the game, I remember when I was compensated once with 100 free spins at £1 a play, did not even break the £100 barrier,Also the time I was shafted when it stalled on my last free spin with 3 wilds, I was giving a few chips but I still think I was done in by that and nether forgot about it, I guess its better than being given so many spins on a different machine to realise only a few pay lines are active,

Im going to take a look at whats on offer now on the site,

 

[spintee]

I had a look at rules, Every other line all it mentions is a bout the free spins,

I see netler has a 60x turn over? No mention about other depo method, I take it all slots including jp's are included,
Thanks in advance

 

[Keith Hathaway]

I had a look at rules, Every other line all it mentions is a bout the free spins,

I see netler has a 60x turn over? No mention about other depo method, I take it all slots including jp's are included,
Thanks in advance

Hi Spintee,

Hold tight for just a day or maybe two day more. Since the feedback on this thread there has been what we would certainly call all a significant re write of out T&Cs, as well as changing to the welcome bonus.

We hope to announce this (here at Casinomeister first), tomorrow or at latest Friday. Hopefully you will all see real changes largely based around your feedback here, all of you.

Cheers
Keith

 

[spintee]

Hi Spintee,

Hold tight for just a day or maybe two day more. Since the feedback on this thread there has been what we would certainly call all a significant re write of out T&Cs, as well as changing to the welcome bonus.

We hope to announce this (here at Casinomeister first), tomorrow or at latest Friday. Hopefully you will all see real changes largely based around your feedback here, all of you.

Cheers
Keith

No worrys, Every thing needs ironing out no matter where you go, At least you dong what you can, Most sites have still got ironmarks after many of year

 

[Cocochanel]

About Tivolicasino.dk

This is the terms for the Danish Tivoli casino

Your bonus will be credited to your gaming account immediately after you have made your first transfer. So are you ready to play, with twice as large amount. Our welcome bonus has a 40x wagering requirement and not all games are valid, therefore it is essential that you read our promotional terms.

 

[spintee]

About Tivolicasino.dk

This is the terms for the Danish Tivoli casino

Your bonus will be credited to your gaming account immediately after you have made your first transfer. So are you ready to play, with twice as large amount. Our welcome bonus has a 40x wagering requirement and not all games are valid, therefore it is essential that you read our promotional terms.

Are I see no 40x in U.K terms only 60x with nettler, Maybe there change by county's and yet to see it here or unless they put extra playthre on U.K which is rarly seen but have come across it

 

[Keith Hathaway]

Update 3

Just to let you guys & girls know we have today submitted our new T&Cs to the MGA (formerly LGA) for approval.

We have also submitted to them details of our new Welcome Bonus, we should get approval hopefully later today so we can announce the new Welcome Bonus and ask you all to check our new T&Cs!

Be lucky (just not too lucky at Tivoli please)...

 

[kazzi]

Keith any changes to the danish tivoli also or only the european one?

 

[Keith Hathaway]

Keith any changes to the danish tivoli also or only the european one?

Hi Kazzi,

The changes are for the .com site only, the Danish site will be unchanged.

Good luck,
Keith

 

[refre]

This looks promising
Are there any plans for adding multi currency support?
Currency exchange is getting very expensive these days.

Freddy

 

[Keith Hathaway]

New Welcome Bonus

Good morning guys & girls,

Very proud to announce that our new Welcome Bonus is live at Tivoli Casino.

These changes are for the .com site and Tivolicasino.dk is unaffected.


Welcome Bonus T&C’s:

a. All markets now have a 50x wagering requirement on all three Welcome Bonuses.
i. Before it was dependent on where you registered from. We have now made it and even playing field.

b. All qualifying markets have a 60x wagering requirement on Free Spins in relation to Welcome Bonus i.e. the ‘Up To 171 Free Spins’ offer.
i. We have also made a change to show all eligible markets/countries to receive Free Spins with Welcome
Bonus.

c. We have removed all ‘double wagering requirements for ewallet deposits’.

d. We changed max. bet wager whilst under Welcome Bonus to €8 for all markets. Again to even out the playing field.


Full details and terms available on the site!

 

[Keith Hathaway]

This looks promising
Are there any plans for adding multi currency support?
Currency exchange is getting very expensive these days.

Freddy

Hi Freddy,

Yes this is very much in our plans, we have a "development roadmap" and multi currency is one of the higher priority developments we are aware we need (along with the search function, and amongst some other stuff).

I cannot give an exact time either of these things happen but they are both being worked on and they will happen, hopefully soon!

Cheers
Keith