You are right, we don’t want to let a player deposit and stop them. It only upsets the customer and costs us money in transaction fees both on the way in and on the way out. We want to return the funds as fast as possible in these scenarios, and in an ideal world we would stop all deposit if we knew that it will trigger the algorithm, we do stop a lot currently.
Unfortunately, it isn’t that simple, there are literally hundreds of scenarios that the algorithm that cause a trigger to stop allowing a player to gamble without further information.
We are working on improving the process and this will be a never-ending task, to make the process as friendly as possible, will it ever be perfect, I highly doubt it due the complexities of it, but we are working on it.
I can’t comment on nutnut’s case, as I don’t know the scenario yet, and that will be for them to comment on as I can’t comment on individual cases for obvious reasons.
However, I can ensure you the idea that this is some kind of tactic of ours to hold onto a customer’s deposits is completely false, we return the players deposits back as fast as possible while always obeying the various regulations we have to comply with.