VPL said:I have checked with our Finance Department, and I have confirmed that this was purely our mistake. Your account was in fact zeroed out prior to your subsequent deposit.
I apologise, as there is no excuse for this kind of support, and I have forwarded your details to our VIP hostess, who will be in touch with you shortly.
You simply have to do right by A-K here.
You must refund all the monies he had in the casino at the moment you misled him into gambling again.
In addition a little gift for all the hassle and stress you have caused him would be nice (and gift does not mean something with a WR with it!)
Lets be honest A-K appears to be a bit of a bonkers gambler, redepositing to chase losses, reversing cashouts etc.
If you had gotten into his good books by treating him well it is likely you would have got your money back many times over eventually.
Please read the 'We are Customers' thread and reflect! (failure to do so will cause Slotster to track you down lunchbox in hand!)