1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint The 25k Issue - POLL

Discussion in 'Casino Complaints - Bonus Issues' started by dunover, Sep 7, 2014.

?

32red 25k win from Bonus Error Issue: Your preferred outcome:

  1. The terms applied - winnings removed and player gets correct D+B and starts over.

    12 vote(s)
    10.6%
  2. Both in error - compromise of part winnings & maybe rest as EV- bonus

    26 vote(s)
    23.0%
  3. Discretionary payment of ALL 25k winnings.

    75 vote(s)
    66.4%
    Sep 7, 2014
  1. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK - as the '32red 25k thread' has become long and convoluted, it's difficult to gauge a general opinion regarding the issue. I think a one-stop poll may make it easier for members.

    Remember the purpose of this is NOT an alternative thread to post about the issue, please keep the comments to the proper original thread.

    http://www.casinomeister.com/forums/showthread.php?t=63858


    It's a simple quick reflection of things as they stand from members point of view without trawling through a long thread.

    The results of the poll will not, and are not intended to influence any decisions or events regarding the issue.
     
    Last edited: Sep 7, 2014
    1 person likes this.
  2. Sep 7, 2014
  3. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Sorry, but I think it is a more nuanced discussion than a simple poll would indicate. Further, after having ones views referred to as "slurry", I'm not sure I want to participate.
     
  4. Sep 7, 2014
  5. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    The thought is good, but since we don't have all the facts then I can't vote for anything.

    Until I know I stand behind 32Red. Surprised? ;)
     
  6. Sep 7, 2014
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Lol I would have been surprised if you didn't
     
    1 person likes this.
  8. Sep 7, 2014
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well, I disagree. The basic mechanics are not in dispute i.e. 32red erroneously credited excess bonus which enabled the player to win. They also have a term to cover this.

    The poll simply asks that given these circumstances at present, what people would consider a fair outcome. When the player spotted this is irrelevant as it simply can't be proven by him, 32red, us or anybody else and therefore can't have any influence on the poll question. :)
     
  10. Sep 7, 2014
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    We live in a democracy. Abstentions always welcome.:)
     
  12. Sep 7, 2014
  13. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    You're having fun dunover?:D

    When you put it that way then it's of course ok. Still it's just opinions that depends a lot on what people think of 32Red. Good or bad.
    They just can't leave their opinions out of it.
    I'll pass :)
     
  14. Sep 7, 2014
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, but the poll simply asks the question of what players think is fair, how they would like to be treated in a similar situation. Yes, it's 32red who've gaffed in this case but the principle would be the same if it was any other casino that had made the initial error. Just pretend it isn't 32red and have a vote - you know you want to......;););)
     
  16. Sep 7, 2014
  17. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Discretionary payment of ALL 25k winnings.
     
    1 person likes this.
  18. Sep 7, 2014
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Fair enough, you are in the majority at present!


    The results are obviously going to be from us players' perspective. I'd be very interested, if it were possible, to compare the outcome with same poll exclusively for casino reps.
     
  20. Sep 7, 2014
  21. syntynyt

    syntynyt kuollut

    Location:
    ~
    The terms applied - winnings removed and player gets correct D+B and starts over.
    3 votes already. depressing. where is justice included with this option? in many places you can get better bonuses than ones displayed just for contacting live support, maybe this crossed his mind after he saw the amount credited. why he should start over again for casino mistake. put yourself in his shoes then vote this.
     
    1 person likes this.
  22. Sep 7, 2014
  23. Jory

    Jory Senior Member webby

    Occupation:
    Statistical Analysis and Data Reconfiguration
    Location:
    Belfast - Northern Ireland
    I voted for "Discretionary payment of ALL 25k winnings."

    If a decision was made during processing for a payment of 66.666% of the winnings, then I believe that would have been fair at the time.

    However, as they chose not to pay then I feel that the only appropriate course of action at this stage is to pay the full payment. You now have to take into consideration the stress the player has suffered in being put through this whole ordeal which was all caused by an error from a member of 32red's staff.

    They are fully within their rights to deny any payment of course, but if they do that then they can no longer claim to be the casino that "puts the player first".
     
    5 people like this.
  24. Sep 7, 2014
  25. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    I remember when my freind recived the 200% deposit bonus up to 20€, he talked with CS and they fixed it for him but because he did a deposit of 20€ they where kind enough to give him 40€ instead of 20€.

    If my freind would win and they voided his winnings, is it my freinds fault for accepting the extra bonus money?
     
  26. Sep 7, 2014
  27. 243 lines=daft

    243 lines=daft Senior Member

    Occupation:
    Energy
    Location:
    Scotland
    You are assuming you have the full facts.

    The original poster has acted in a very manipulative way from the start.

    The poster made mention of courts at an early stage, limiting the ability of 32 Red to comment in the forum.

    As a result one side of the story is being regurgitated and speculated upon.

    By default certain members are taking the side of a new member who we know withheld information from the start, against the most reputable casino in the industry.

    You should not be running this poll.
     
    1 person likes this.
  28. Sep 7, 2014
  29. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Defo option 3 for me.
    The casino made a mistake,so i.m.h.o they have to live with it.
    A mistake is a mistake.
    It would show great sportsmanship if they would admit they made an error and they are gonna pay this customer his winnings.
    As I have said in the thread about this issue before,32Red is a great casino,I have had never issues with them and it is a good place to play but this kind of events make you wonder if they are really "that nice" when a bigger amount of monies is involved.
    25k for them is a few people depositing in like 10 minutes time maybe and for the player (it defo would for me) is a massive win and a great amount of money.

    So 32Red should come forward,apologise for the mistake,pay the guy and close this friggin case.
    I guarantee you the casino community will cheer for that outcome,good for 32Red and probably the player in question will continue to be a good customer.

    If they keep hiding behind their t&c's trying to blame the player,well then I would find that a disgrace so to speak.
    Also I would reconsider playing with them again,but that is just a personal opinion of course.


    Just my 2 cents. :cool:
     
    2 people like this.
  30. Sep 7, 2014
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Please read my OP -
    "It's a simple quick reflection of things as they stand" and (later) that the poll is based solely on the fact the player has received and profited from an erroneous bonus credit - which is not speculation and admitted by 32red.

    Forget that it's 32red. I'm asking members what they consider a fair and reasonable way to treat the player based on what we DO know.
     
    4 people like this.
  32. Sep 7, 2014
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I too am concerned that we shouldn't be having this poll just yet. At least wait until we know whether a PAB is going to be submitted.

    On the face of it, the casino broke the terms, not the player, so it's the party that broke the terms that should suffer, not the other party. This assumes that the player has given a truthful account, and that he in no way manipulated CS during the chat to "force" the error. Without the chat logs, we cannot know how this all started.

    The threat of court action has meant that 32Red dare not post a single word about this, their legal team would have made this clear to them.

    Anything that has been hidden will come out, either in the PAB, or during a court hearing.

    All votes here have to be on the assumption that this is as stated, an unforced error that neither the player nor CS noticed at the time as being an error.
     
    1 person likes this.
  34. Sep 7, 2014
  35. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I can't stop thinking that it's wrong anyway.

    Some members here always side with the player. Always.
    Others are siding with casinos they win on and like for that reason.
    I'm siding with the casino here not because just who they are but because I don't know the facts yet.

    It's always so much speculations, so many opinions, and so many that always have to change their minds afterwards.
    You're starting a new discussion thread about the subject. The only thing that's missing is the complainant in the other thread.

    You see already that the same posters are having the same opinions here so you could just take them out and post a poll that's already finished.
     
    1 person likes this.
  36. Sep 7, 2014
  37. banditboy2006

    banditboy2006 Experienced Member

    Location:
    uk
    but how I see it is if a customer service rep for a cashino made a mistake like that they are liable for the mistake not the player as there will not be any any t and c's in to cover this anyway as its same in arcades or a bookies if they credit a terminal with too much money we arnt liable for it the bookies or arcade are as we haven't made the mistakes
     
  38. Sep 7, 2014
  39. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I don't think a poll is a great idea either for various reasons. First if OP had consulted a lawyer( no proof he has) surely he would have been advised not to talk about case online if going for court action. Secondly its been 5 weeks since 32red refused the withdrawal. After 5 weeks I would have thought he would have took the matter further by now either through regulators or court. Why if you have such a great case spend time floating around forums. He stated at first he wanted peoples opinions whether court was a good idea or to try get mob to force 32reds hand. Sorry if lawyer had said you have a great case why need anyone elses advice. And as for 32red we don't know there side of a story but all these posts on here makes it harder for them to "do the right thing" if they are in the wrong and pay him as it will then look like the mob have forced their hand. This should have been settled privately and in my opinion the OP has done whatever case he had more harm than good.
     
    3 people like this.

Share This Page