Bonus Complaint The 25k Issue - POLL

[dunover]

OK - as the '32red 25k thread' has become long and convoluted, it's difficult to gauge a general opinion regarding the issue. I think a one-stop poll may make it easier for members.

Remember the purpose of this is NOT an alternative thread to post about the issue, please keep the comments to the proper original thread.

https://www.casinomeister.com/forums/threads/32red-vs-joseph3-expensive-mistake.63858/?t=63858


It's a simple quick reflection of things as they stand from members point of view without trawling through a long thread.

The results of the poll will not, and are not intended to influence any decisions or events regarding the issue.

 

[citizenx]

OK - as the '32red 25k thread' has become long and convoluted, it's difficult to gauge a general opinion regarding the issue. I think a one-stop poll may make it easier for members.

Sorry, but I think it is a more nuanced discussion than a simple poll would indicate. Further, after having ones views referred to as "slurry", I'm not sure I want to participate.

 

[Tirilej]

OK - as the '32red 25k thread' has become long and convoluted, it's difficult to gauge a general opinion regarding the issue. I think a one-stop poll may make it easier for members.

The thought is good, but since we don't have all the facts then I can't vote for anything.

Until I know I stand behind 32Red. Surprised?

 

[paul7388]

The thought is good, but since we don't have all the facts then I can't vote for anything.

Until I know I stand behind 32Red. Surprised?

Lol I would have been surprised if you didn't

 

[dunover]

The thought is good, but since we don't have all the facts then I can't vote for anything.

Until I know I stand behind 32Red. Surprised?

Well, I disagree. The basic mechanics are not in dispute i.e. 32red erroneously credited excess bonus which enabled the player to win. They also have a term to cover this.

The poll simply asks that given these circumstances at present, what people would consider a fair outcome. When the player spotted this is irrelevant as it simply can't be proven by him, 32red, us or anybody else and therefore can't have any influence on the poll question.

 

[dunover]

Sorry, but I think it is a more nuanced discussion than a simple poll would indicate. Further, after having ones views referred to as "slurry", I'm not sure I want to participate.

We live in a democracy. Abstentions always welcome.

 

[Tirilej]

You're having fun dunover?

When you put it that way then it's of course ok. Still it's just opinions that depends a lot on what people think of 32Red. Good or bad.
They just can't leave their opinions out of it.
I'll pass

 

[dunover]

You're having fun dunover?

When you put it that way then it's of course ok. Still it's just opinions that depends a lot on what people think of 32Red. Good or bad.
They just can't leave their opinions out of it.
I'll pass

Yes, but the poll simply asks the question of what players think is fair, how they would like to be treated in a similar situation. Yes, it's 32red who've gaffed in this case but the principle would be the same if it was any other casino that had made the initial error. Just pretend it isn't 32red and have a vote - you know you want to......

 

[homerbert]

Discretionary payment of ALL 25k winnings.

 

[dunover]

Discretionary payment of ALL 25k winnings.

Fair enough, you are in the majority at present!


The results are obviously going to be from us players' perspective. I'd be very interested, if it were possible, to compare the outcome with same poll exclusively for casino reps.

 

[syntynyt]

The terms applied - winnings removed and player gets correct D+B and starts over.
3 votes already. depressing. where is justice included with this option? in many places you can get better bonuses than ones displayed just for contacting live support, maybe this crossed his mind after he saw the amount credited. why he should start over again for casino mistake. put yourself in his shoes then vote this.

 

[Jory]

I voted for "Discretionary payment of ALL 25k winnings."

If a decision was made during processing for a payment of 66.666% of the winnings, then I believe that would have been fair at the time.

However, as they chose not to pay then I feel that the only appropriate course of action at this stage is to pay the full payment. You now have to take into consideration the stress the player has suffered in being put through this whole ordeal which was all caused by an error from a member of 32red's staff.

They are fully within their rights to deny any payment of course, but if they do that then they can no longer claim to be the casino that "puts the player first".

 

[Sovietsky]

I remember when my freind recived the 200% deposit bonus up to 20€, he talked with CS and they fixed it for him but because he did a deposit of 20€ they where kind enough to give him 40€ instead of 20€.

If my freind would win and they voided his winnings, is it my freinds fault for accepting the extra bonus money?

 

[243 lines=daft]

You are assuming you have the full facts.

The original poster has acted in a very manipulative way from the start.

The poster made mention of courts at an early stage, limiting the ability of 32 Red to comment in the forum.

As a result one side of the story is being regurgitated and speculated upon.

By default certain members are taking the side of a new member who we know withheld information from the start, against the most reputable casino in the industry.

You should not be running this poll.

 

[lotusch]

Defo option 3 for me.
The casino made a mistake,so i.m.h.o they have to live with it.
A mistake is a mistake.
It would show great sportsmanship if they would admit they made an error and they are gonna pay this customer his winnings.
As I have said in the thread about this issue before,32Red is a great casino,I have had never issues with them and it is a good place to play but this kind of events make you wonder if they are really "that nice" when a bigger amount of monies is involved.
25k for them is a few people depositing in like 10 minutes time maybe and for the player (it defo would for me) is a massive win and a great amount of money.

So 32Red should come forward,apologise for the mistake,pay the guy and close this friggin case.
I guarantee you the casino community will cheer for that outcome,good for 32Red and probably the player in question will continue to be a good customer.

If they keep hiding behind their t&c's trying to blame the player,well then I would find that a disgrace so to speak.
Also I would reconsider playing with them again,but that is just a personal opinion of course.


Just my 2 cents.

 

[dunover]

You are assuming you have the full facts.

The original poster has acted in a very manipulative way from the start.

The poster made mention of courts at an early stage, limiting the ability of 32 Red to comment in the forum.

As a result one side of the story is being regurgitated and speculated upon.

By default certain members are taking the side of a new member who we know withheld information from the start, against the most reputable casino in the industry.

You should not be running this poll.

Please read my OP -
"It's a simple quick reflection of things as they stand" and (later) that the poll is based solely on the fact the player has received and profited from an erroneous bonus credit - which is not speculation and admitted by 32red.

Forget that it's 32red. I'm asking members what they consider a fair and reasonable way to treat the player based on what we DO know.

 

[vinylweatherman]

I too am concerned that we shouldn't be having this poll just yet. At least wait until we know whether a PAB is going to be submitted.

On the face of it, the casino broke the terms, not the player, so it's the party that broke the terms that should suffer, not the other party. This assumes that the player has given a truthful account, and that he in no way manipulated CS during the chat to "force" the error. Without the chat logs, we cannot know how this all started.

The threat of court action has meant that 32Red dare not post a single word about this, their legal team would have made this clear to them.

Anything that has been hidden will come out, either in the PAB, or during a court hearing.

All votes here have to be on the assumption that this is as stated, an unforced error that neither the player nor CS noticed at the time as being an error.

 

[Tirilej]

Forget that it's 32red. I'm asking members what they consider a fair and reasonable way to treat the player based on what we DO know.

I can't stop thinking that it's wrong anyway.

Some members here always side with the player. Always.
Others are siding with casinos they win on and like for that reason.
I'm siding with the casino here not because just who they are but because I don't know the facts yet.

It's always so much speculations, so many opinions, and so many that always have to change their minds afterwards.
You're starting a new discussion thread about the subject. The only thing that's missing is the complainant in the other thread.

You see already that the same posters are having the same opinions here so you could just take them out and post a poll that's already finished.

 

[psmith2020]

Defo option 3 for me.
The casino made a mistake,so i.m.h.o they have to live with it.
A mistake is a mistake.
It would show great sportsmanship if they would admit they made an error and they are gonna pay this customer his winnings.
As I have said in the thread about this issue before,32Red is a great casino,I have had never issues with them and it is a good place to play but this kind of events make you wonder if they are really "that nice" when a bigger amount of monies is involved.
25k for them is a few people depositing in like 10 minutes time maybe and for the player (it defo would for me) is a massive win and a great amount of money.

So 32Red should come forward,apologise for the mistake,pay the guy and close this friggin case.
I guarantee you the casino community will cheer for that outcome,good for 32Red and probably the player in question will continue to be a good customer.

If they keep hiding behind their t&c's trying to blame the player,well then I would find that a disgrace so to speak.
Also I would reconsider playing with them again,but that is just a personal opinion of course.


Just my 2 cents.

but how I see it is if a customer service rep for a cashino made a mistake like that they are liable for the mistake not the player as there will not be any any t and c's in to cover this anyway as its same in arcades or a bookies if they credit a terminal with too much money we arnt liable for it the bookies or arcade are as we haven't made the mistakes

 

[paul7388]

I don't think a poll is a great idea either for various reasons. First if OP had consulted a lawyer( no proof he has) surely he would have been advised not to talk about case online if going for court action. Secondly its been 5 weeks since 32red refused the withdrawal. After 5 weeks I would have thought he would have took the matter further by now either through regulators or court. Why if you have such a great case spend time floating around forums. He stated at first he wanted peoples opinions whether court was a good idea or to try get mob to force 32reds hand. Sorry if lawyer had said you have a great case why need anyone elses advice. And as for 32red we don't know there side of a story but all these posts on here makes it harder for them to "do the right thing" if they are in the wrong and pay him as it will then look like the mob have forced their hand. This should have been settled privately and in my opinion the OP has done whatever case he had more harm than good.

 

[aceking123]

no vote from me either , although i would like too , i shall wait to see which way the op plays the next card , i havnt anything agaisnt 32red , played there for years ,dont have a account any longer.

 

[dunover]

I don't think a poll is a great idea either for various reasons. First if OP had consulted a lawyer( no proof he has) surely he would have been advised not to talk about case online if going for court action. Secondly its been 5 weeks since 32red refused the withdrawal. After 5 weeks I would have thought he would have took the matter further by now either through regulators or court. Why if you have such a great case spend time floating around forums. He stated at first he wanted peoples opinions whether court was a good idea or to try get mob to force 32reds hand. Sorry if lawyer had said you have a great case why need anyone elses advice. And as for 32red we don't know there side of a story but all these posts on here makes it harder for them to "do the right thing" if they are in the wrong and pay him as it will then look like the mob have forced their hand. This should have been settled privately and in my opinion the OP has done whatever case he had more harm than good.

Good points. If you see my last post on the original thread I did say I hoped the poll would alleviate some of the pressure on there - posters can simply cast a vote and forgo more commenting. It also provides an insight into how we perceive our 'rights' when a casino is in error and generally, not just 32red. I am clearly in a minority in my vote. As you say, the matter has been live for 5 weeks, so a poll now is hardly going to affect anything, is it?

I can see about 70% think the casino should pay for their error in full. Fair enough.

All I can say is, next time we have a player on here moaning/PAB'ing because he/she has lost hundreds or thousands for erroneously going over the bet threshold while under bonus WR don't be surprised when 70% of the casinos void the winnings with NO compromise..................

And remember, 32red in the past have given the offending player in the above scenario a second chance by recalculating their WR to take into account their over-stakes rather than voiding the whole lot.

 

[dunover]

I too am concerned that we shouldn't be having this poll just yet. At least wait until we know whether a PAB is going to be submitted.

On the face of it, the casino broke the terms, not the player, so it's the party that broke the terms that should suffer, not the other party. This assumes that the player has given a truthful account, and that he in no way manipulated CS during the chat to "force" the error. Without the chat logs, we cannot know how this all started.

The threat of court action has meant that 32Red dare not post a single word about this, their legal team would have made this clear to them.

Anything that has been hidden will come out, either in the PAB, or during a court hearing.

All votes here have to be on the assumption that this is as stated, an unforced error that neither the player nor CS noticed at the time as being an error.

No, they didn't break terms; they made an error and used valid terms to recover the error. That's misleading Vinyl.

On the second point you should know by your length of presence here that 32red reps by policy do not get embroiled in discussions and heated threads like the one we refer to here. Never. Only answer banal questions about trivia and promos etc. I point you to the recent one regarding removal of weekend cash-outs. A lengthy thread with lots of questions and concerns from members, no 32red input other than the first post informing you of the decision. That's how they do things. Whether lawyers were mentioned or not had no bearing on that as they wouldn't participate anyway. It's between them and the player/Max and not us.

 

[SpinUk]

Poll?

Not a good time for a poll - which does in fact seem to be a pretty unanimous view.

 

[petro]

You are missing an option for the poll.
Option: player accepts the bonus offer like a true sportsperson (750k play though on a 25k bonus)

I will vote when you add that option