Tarabas3 VS Lucky Nugget

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Thanks for your elaborate answer VWM.

Should this info not be included in the accredited section? Or do you think Lucky Nugget should be downgraded to 'good to go'?

The info should be included.

When Mainstreet brought in their 2 week period between withdrawing and getting paid, it was a major factor in them dropping from accredited to "good to go", so why should Digimedia not also be treated in the same manner?

They do pay, every time, and on day 11.

The sticking point is the lying, where they tell different people different things about this policy. The German player gets told it has just been brought in globally, I get told it only got brought in a year later, and AFTER my £66K win in order to explain why a 66K win was paid as per usual after 48 hours, but a £4000 one took 11 days. Simmo gets told no such policy exists, or has ever existed.

Now, they have dropped another rung, seemingly pulling "spirit of the bonus" on the OP, and this in turn revealing they have a non responsive rep.
 
and a German player was subjected to a 10 day pending a year before that.

That was me and they did it several times too me and not only at Lucky Nugget but also at River Belle. The explanation was: they identified me as a "Hit & Run" player. And we are talking about a low roller with withdrawals ranging from 50-400 €
 
FTR I have received no PAB from the OP.

@Tarabas3: don't delay, submit your Pitch-A-Bitch (PAB) today! Start here: Pitch-A-Bitch FAQ
 
That was me and they did it several times too me and not only at Lucky Nugget but also at River Belle. The explanation was: they identified me as a "Hit & Run" player. And we are talking about a low roller with withdrawals ranging from 50-400 €

That's odd, a completely different reason to the one they gave me.

My play was anything but "hit & run". I would only withdraw when I had something worth withdrawing. I would often play back a lesser amount even though I had made a bit, and had no WR left. Many of my deposits were without bonuses, and yet the withdrawals from them still had this 10 day rule applied. I have been with the group for YEARS, hardly a "hit & run" player. This is probably why they pulled a different story from their ass when I asked, one that fitted the withdrawal currently sat in pending. Carelessly, they didn't check that the BS was at least consistent with PAST withdrawals that were also subjected to this 10 day period, and they got caught with their pants down when the explanation didn't even fit the very next withdrawal from one of their sister casinos, that of 4K. This is because I got more than a vague "large withdrawal", they defined the figure as £5000+

Now, if this is an official policy, be it "hit & run" or "large withdrawals", why did they LIE to Simmo when he asked as a member of the "partner" community, an affiliate and forum moderator here, and with his own set of sites.

I also noticed that after the 10 day pending, the date of withdrawal shown in Cashcheck was amended to make it look like it had been paid straight away, thus there is no evidence left behind of the length of time spent in pending. This may be just a quirk of Cashcheck, but it is a pretty convenient one.

Playcheck though, DOES still show the evidence, but unlike Cashcheck, is only available for about 21 days to the player before the data is archived.

This case though is a shift to the red, this is a player not getting paid at all, at least "hit & run" players breaking "the spirit of the bonus" still got paid before this, albeit after a protracted 10 day wait.
 
I received a reply from Cobus-

"Hi,

I believe that this has already been addressed. Conny also sent you an email on the 28th of March
to which you haven't replied yet. If you didn't receive the email, please let me know."

Below is an email from Conny that Conus refers to:

"When irregular game play was detected on your account, we took the initiative not to lock your account and rather reset your balance to your initial deposit (€ 143.-) and the bonus of 143 that you have received as a welcome gift.
As we want to believe, that the irregular game play was initiated out of unknowingness and not on purpose, resetting your balance seemed the fairer option to give you a second chance to play according to the Terms and Conditions of Lucky Nugget Online Casino.
Please also be advised that you have accepted the Terms & Conditions when you registered your Casino account with us and that it would be your responsibility to read through them and to act according to them.

Maria, our intention is not to keep you unsatisfied and we are happy to offer you another solution.
If you prefer we can forfeit your welcome bonus and refund your deposit of € 143 back to your Neteller account."


No need to explain why I totally ignored that email.

I will Pitch a Bitch right now.
 
I received a reply from Cobus-

"Hi,

I believe that this has already been addressed. Conny also sent you an email on the 28th of March
to which you haven't replied yet. If you didn't receive the email, please let me know."

Below is an email from Conny that Conus refers to:

"When irregular game play was detected on your account, we took the initiative not to lock your account and rather reset your balance to your initial deposit (€ 143.-) and the bonus of 143 that you have received as a welcome gift.
As we want to believe, that the irregular game play was initiated out of unknowingness and not on purpose, resetting your balance seemed the fairer option to give you a second chance to play according to the Terms and Conditions of Lucky Nugget Online Casino.
Please also be advised that you have accepted the Terms & Conditions when you registered your Casino account with us and that it would be your responsibility to read through them and to act according to them.

Maria, our intention is not to keep you unsatisfied and we are happy to offer you another solution.
If you prefer we can forfeit your welcome bonus and refund your deposit of € 143 back to your Neteller account."


No need to explain why I totally ignored that email.

I will Pitch a Bitch right now.

They seem to be quoting the terms, yet it appears none were broken.

Please DO PAB right now. Max will expect more detail on exactly which terms were broken and how. Vague "irregular play" rules just won't cut it.

If your account is true, you bet on 2 numbers at Roulette, and then continued wagering on slots, and at 3.00, not any of this 1c per line grinding. It's a strategy, but nowhere near "irregular play" as indicated in the examples.
 
They seem to be quoting the terms, yet it appears none were broken.

Please DO PAB right now. Max will expect more detail on exactly which terms were broken and how. Vague "irregular play" rules just won't cut it.

If your account is true, you bet on 2 numbers at Roulette, and then continued wagering on slots, and at 3.00, not any of this 1c per line grinding. It's a strategy, but nowhere near "irregular play" as indicated in the examples.

Look, it's pretty clear from VWM and Simmo's communications that an underhand policy is in operation, possibly due to falling revenues or other difficulties. This unwritten policy means subjectively applying a summary 10-day pending to any withdrawals they find 'uncomfortable' and would prefer the player gambled back to them. While I wouldn't say they are running headlong down Purple Lounge Hill, I wouldn't personally risk any deposits there, just for the one simple reason that a good hit would be delayed unnecessarily for w/d.
It seems that the 'rep' has just today woken from his winter hibernation, and Digimedia is not 'solid' as Bellerock was described once in the accredited list.

I sense 'reservation' ahead for them unless things improve.
 
The whole industry has gone to shit, rules left "open for interpretation" from most of the casino's these days, who can you trust, even the accredited ones. I believe Cobus won an award this year yet doesn't answer PM's in a timely manner if he answers at all, the day after I left the PM for him he logged in.

Time to go.
 
@ Tarabas3 : your Pitch-A-Bitch (PAB) has been received and I will contact you shortly via email. Please remember that we do expect you to have read the Pitch-A-Bitch FAQ (see
You do not have permission to view link Log in or register now.
) because it does describe your responsibilities and what you can expect from the PAB process. Pay special attention to the restrictions regarding forum posts while your PAB is active (see here:
You do not have permission to view link Log in or register now.
).

Regards,
Max, Casinomeister's Complaints Manager
 
The whole industry has gone to shit, rules left "open for interpretation" from most of the casino's these days, who can you trust, even the accredited ones. I believe Cobus won an award this year yet doesn't answer PM's in a timely manner if he answers at all, the day after I left the PM for him he logged in.

Time to go.


In other words, these casinos have fallen on hard times and since everyone is doing it those borderline accredited casinos will try to 'interpret' terms so that they don't have to pay whilst seemingly not to look roguish.
 
In other words, these casinos have fallen on hard times and since everyone is doing it those borderline accredited casinos will try to 'interpret' terms so that they don't have to pay whilst seemingly not to look roguish.

A lot of these casinos are feeling the effects of the economy, and years of not having USA as a player base. Us Americans are the most spending nation on earth. :eek:
 
My nightmare goes on!

As you remember Lucky Nugget refused to pay me 368 euro winnings. I made complaint at this forum,
I made pitch a pitch complaint. Maxd promised to help- but he did not. Nobody contacted me in a course of the
month. The casino removed my winnings but left my 143 euro deposit plus 143 euro bonus on my balance (as if I never played).
So ,since I already did not hope for help, I decided to give it a second try.
And I was lucky again. Again I made 15 euro bets on roulette (never surpassing 30% per pet limit).
Then I made a wagering on slots. Since they call 3 euro bets on slots- small bets, this time I made
wagering 6 euro a spin on slots. I managed to withdraw 786 euro.
Now guess what. They paid me only my deposit back! This time without any explanation.
So they confiscated 868 euro total from my winnings! They just don't let me to win! How can that be?
I did not violate any of their written rules. So the main question is-
I choose this casino because it is Accredited at this website. This casino confiscates my winnings twice without any legible reason. And nothing happens after my complaints!
The casino represenative silent, Maxd silent. How can that be? And if this casino totally ignores Maxd and Casinomeister- then
why the hell are they still on the accredited list???
 
As you remember Lucky Nugget refused to pay me 368 euro winnings. I made complaint at this forum,
I made pitch a pitch complaint. Maxd promised to help- but he did not. Nobody contacted me in a course of the
month. The casino removed my winnings but left my 143 euro deposit plus 143 euro bonus on my balance (as if I never played).
So ,since I already did not hope for help, I decided to give it a second try.
And I was lucky again. Again I made 15 euro bets on roulette (never surpassing 30% per pet limit).
Then I made a wagering on slots. Since they call 3 euro bets on slots- small bets, this time I made
wagering 6 euro a spin on slots. I managed to withdraw 786 euro.
Now guess what. They paid me only my deposit back! This time without any explanation.
So they confiscated 868 euro total from my winnings! They just don't let me to win! How can that be?
I did not violate any of their written rules. So the main question is-
I choose this casino because it is Accredited at this website. This casino confiscates my winnings twice without any legible reason. And nothing happens after my complaints!
The casino represenative silent, Maxd silent. How can that be? And if this casino totally ignores Maxd and Casinomeister- then
why the hell are they still on the accredited list???





I have no sympathy for you whatsoever.........fool me once etc, etc, etc
 
As you remember Lucky Nugget refused to pay me 368 euro winnings. I made complaint at this forum,
I made pitch a pitch complaint. Maxd promised to help- but he did not. Nobody contacted me in a course of the
month. The casino removed my winnings but left my 143 euro deposit plus 143 euro bonus on my balance (as if I never played).
So ,since I already did not hope for help, I decided to give it a second try.
And I was lucky again. Again I made 15 euro bets on roulette (never surpassing 30% per pet limit).
Then I made a wagering on slots. Since they call 3 euro bets on slots- small bets, this time I made
wagering 6 euro a spin on slots. I managed to withdraw 786 euro.
Now guess what. They paid me only my deposit back! This time without any explanation.
So they confiscated 868 euro total from my winnings! They just don't let me to win! How can that be?
I did not violate any of their written rules. So the main question is-
I choose this casino because it is Accredited at this website. This casino confiscates my winnings twice without any legible reason. And nothing happens after my complaints!
The casino represenative silent, Maxd silent. How can that be? And if this casino totally ignores Maxd and Casinomeister- then
why the hell are they still on the accredited list???

When Max promised to help he meant that he would handle the issue in a fair and impartial manner. He will look at the facts and the response from the casino but he is not obligated to force the casino to pay you nor should he do so. I actually believe this post of yours is very disrespectful to Max who has helped a lot of genuine players in the past.
 
When Max promised to help he meant that he would handle the issue in a fair and impartial manner. He will look at the facts and the response from the casino but he is not obligated to force the casino to pay you nor should he do so. I actually believe this post of yours is very disrespectful to Max who has helped a lot of genuine players in the past.

Disrespectful? Listen, the reason I deposited to Lucky Nugget is because at this website it is advertised as a good site, an accredited site. Now after I made a complaint- I was not helped , and I was not even informed about what happens. Nothing! And when I ask about some responsibility you say I am disrespectful. What is disrespectful about asking questions?
 
When Max promised to help he meant that he would handle the issue in a fair and impartial manner. He will look at the facts and the response from the casino but he is not obligated to force the casino to pay you nor should he do so. I actually believe this post of yours is very disrespectful to Max who has helped a lot of genuine players in the past.

Nobody asks Maxd to force casino to pay. But what about accredited list? Is not it a list of casinos resommended by Casinomeister? And if he recommends something , then
why it is not allowed to ask him (and Maxd) questions if some of those casinos don't act in a fair way?
 
Well, despite the attitude, the player did not make the same mistake as before by playing "small bets", and bet double the amount from before. Now, at 32Red, 6 is considered a LARGE bet, and the max bet rule there for the welcome bonus is 6.25 The "spread" here is from 15 to 6, not really that large, and 6 is the max allowed bet at quite a number of the newer slots. If they are going to void wins because Roulette is played, then the game should be prohibited, not merely weighted.

It seems to be a case of the player having no way of knowing what play is going to be considered acceptable until after the fact. Given that they were told the first confiscation was down to "small bets on slots", they should have stuck to this and paid when the player made more "normal" sized bets. It appears as though the REAL issue was not the bet size at all, but the games played (Roulette). They should have been honest, telling the player to play again, but NOT Roulette

What this shows is that Lucky Nugget acted in bad faith. They had no intention of paying this player at all, and the "do over" was a sham.

Max has no power to force a casino to abide by his decision in any arbitration, but the consequence of refusing to implement the decision is likely removal from the accredited section, but by Bryan, not Max.

If the poster feels Max has "ignored" the problem, they should appeal to Bryan by PM for a review of the situation, along with a review of the status of Lucky Nugget.

This incident on it's own is an application of the principle of "spirit of the bonus" to void winnings, and is not acceptable for an accredited casino. The wider picture though is even worse, and it is becoming clear that there has been a significant change for the worse at this group, and all the issues as a whole should be brought together for a review of it's current accredited status.

Currently, it IS accredited, so a second PAB over this second "spirit of the bonus" ruling would be in order.
 

I have been following this thread with interest and just took a look at Lucky Nuggets T&C's one rule 5.8.2 stood out more than others as it really seems to say we have a "spirit of the bonus" clause and can implement it any way we choose, not something I expect to see in the T&C's of an accredited Casino. JMHO

Alan

5.8.2 The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Bonus Play through Requirements.
 

I have been following this thread with interest and just took a look at Lucky Nuggets T&C's one rule 5.8.2 stood out more than others as it really seems to say we have a "spirit of the bonus" clause and can implement it any way we choose, not something I expect to see in the T&C's of an accredited Casino. JMHO

Alan

5.8.2 The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Bonus Play through Requirements.

Very much a "spirit of the bonus" term, especially as no examples are given that might guide a player.

Such a term should never be necessary as the defined terms and conditions should be written well enough to make clear what is, and what is not, acceptable play for a bonus. This is why max bet clauses arose, and in some cases, min bet clauses.

Outside of this, only fraud such as multi accounting should lead to confiscation of winnings. I mean "proven" fraud, not just mere suspicion.
 
As you remember Lucky Nugget refused to pay me 368 euro winnings. I made complaint at this forum,
I made pitch a pitch complaint. Maxd promised to help- but he did not. Nobody contacted me in a course of the
month. The casino removed my winnings but left my 143 euro deposit plus 143 euro bonus on my balance (as if I never played).
So ,since I already did not hope for help, I decided to give it a second try.
And I was lucky again. Again I made 15 euro bets on roulette (never surpassing 30% per pet limit).
Then I made a wagering on slots. Since they call 3 euro bets on slots- small bets, this time I made
wagering 6 euro a spin on slots. I managed to withdraw 786 euro.
Now guess what. They paid me only my deposit back! This time without any explanation.
So they confiscated 868 euro total from my winnings! They just don't let me to win! How can that be?
I did not violate any of their written rules. So the main question is-
I choose this casino because it is Accredited at this website. This casino confiscates my winnings twice without any legible reason. And nothing happens after my complaints!
The casino represenative silent, Maxd silent. How can that be? And if this casino totally ignores Maxd and Casinomeister- then
why the hell are they still on the accredited list???
This sounds just absurb and unreasonable from the casinos part. Allso odd if you have not received ANY answer or update from Maxd about the process of the PAB.
Did you still played the HotInk slot on the rerun?
Only reason I can imagine for the avoiding of winnings is that particular slot. As there is the "respins"-feature. It is possible to wager large bets on that slot with quite a low risk. Or at least I think so?

Still, if it is not allowed to use the respin feature on that slot to complete the WR. This should have been clearly stated to OP. Allso this should be clearly stated on the promotional T&C. Not just named as "irregular play".
I agree it is not normal playing style to respin for 500 times in a row. But still, it should be clearly stated this is not allowed, as player should be aware that kind of strategy is not allowed.
This all is hypothetical as I have no idea if OP have used that respin feature more then it is normally being used.

But that is the only reason I can come up with. If the OP have used that respin in a row more then 10 times in a row. She should have mentioned that in the opening post.
 
I just tried HotInk with playmoney. 160 spins. 2 spins 2,5€ bet. Around 70 7,5€ re-spins. Around 70 15€ re-spins. 12 30€ re-spins.

Starting balance: 1000€. Balance: 820€. Minimun balance: 750€. max balance: 1000€.

That slot can clearly be used to grind out the WR. I know, just a small test. But try it yourself and youll see how it works.
edit: 35 re-spins with a 100€ bet. Minimum balance 400€, max balance 1100€.
 
I just tried HotInk with playmoney. 160 spins. 2 spins 2,5€ bet. Around 70 7,5€ re-spins. Around 70 15€ re-spins. 12 30€ re-spins.

Starting balance: 1000€. Balance: 820€. Minimun balance: 750€. max balance: 1000€.

That slot can clearly be used to grind out the WR. I know, just a small test. But try it yourself and youll see how it works.
edit: 35 re-spins with a 100€ bet. Minimum balance 400€, max balance 1100€.

Surely the respins count as separate bets, so using a high respin value would violate the terms and conditions regarding max bet.
 
Surely the respins count as separate bets, so using a high respin value would violate the terms and conditions regarding max bet.

That is true. But Im not saying OP has violated the max bet rule.
Player could do 6€ respins endlesly to grind out the wr. Those respins are way less risky, then a regular spins and can be considered as low-margin betting. IF the player has done that, it would be seriously odd that casino has not stated this
 
But from reading the Casino's bonus T&C's I don't see any way of a player knowing in advance that playing this particular slot with the respin feature would be considered "Irregular Play" & void any winnings, surely the Casino has a duty to point this out if indeed this is the case.


Al
 
That is true. But Im not saying OP has violated the max bet rule.
Player could do 6€ respins endlesly to grind out the wr. Those respins are way less risky, then a regular spins and can be considered as low-margin betting. IF the player has done that, it would be seriously odd that casino has not stated this

Way less risky? Do you have numbers? If not- then all you say is absolutely useless. Saying that if player respins ENDLESLY he will grind out the wr is an absolute b+++++t. There is a house edge included in EVERY casino game. And respin feature has it too. As far as I know it is around 3% (almost the same as table roulette's house edge). So one will lose 30 dollars on every 1000 bets. Not so endless isn't it?
The above post of albrco123 is absolutely right- it cannot be left totally up to casino to decide what to do with winning players based on all kind of vague terms like spirit of the bonus , low margin betting etc.
 
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