Sunset Casino are still on a WARNING

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
That's about a year-and-a-half before they came on board. These issues were cleared up if I remember correctly. They had different staff back then I'm pretty sure.

Sven is here if you want to ask him about it:
http://www.casinomeister.com/forums/members/sunsetsven.html
True, but time is of no essence if they have outstaning warnings. If they have have changed, than its fair to say that warning should be removed now.

I have no issues with them and their withdrawals are being processed in a very timely manner, so heads up to them on that, but thought I should bring this up to your attention
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Alarm bells...?

I have read on another forum there seems to be an issue with Sunset trying to change the bonus T&Cs AFTER players have deposited, contrary to what is clearly stated on their website.
Also Sunset added an extra bonus players didn't know about or ask for, meaning they have to wager way more than they expected to when they deposited.

This only came up yesterday, so I'll give the casino a day or two to react before bringing the full details out here.

KK
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I have read on another forum there seems to be an issue with Sunset trying to change the bonus T&Cs AFTER players have deposited, contrary to what is clearly stated on their website.
Also Sunset added an extra bonus players didn't know about or ask for, meaning they have to wager way more than they expected to when they deposited.

This only came up yesterday, so I'll give the casino a day or two to react before bring the full details out here.

KK
Yea, I read that too and if that is truly the case then this is most definitely Rogue behavior, no better that the Virtual type..:eek2:
____
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SunsetSven

Dormant account
Joined
Jul 14, 2009
Location
United Kingdom
Ok, we got 2 issues here.

One being the one player who claims that that we owe him over EUR 4000. I don't want to discuss this publicly - yet. I have been in extensive contact with this player and had even informed Casinomeister about this issue. So if the player claims that I have ignored him - that is untrue and we can prove it. (As we messaged back and forth on the Casinomeister Forum via PM)

The other thing with the bonus:

We have a 25 EUR sign up bonus for new players with a low 20x wagering requirement (and very few games excluded).

On top of that we have a 20% Bonus this month - we have informed players about this in our newsletter. I understand that not verybody reads it and some new players ight habe not gotten it.
However - you can always ask support to remove the bonus and they will do right away.

One important thing on how we handle bonuses:
If you get a Bonus you can STILL withdraw your deposit. (The bonus is voided at this point) Unlike in other casinos where your money is "locked up" and you can't withdraw until you have cleared the bonus - you can withdraw the real money part of your account at any time.
Again - we have very few excluded games (Blackjack and Roulette are NOT excluded) - so I think the bonus hurts nobody. And if you don't like it: have it removed by support.

Sven Obermayer
Sunset Casino
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
One being the one player who claims that that we owe him over EUR 4000. I don't want to discuss this publicly - yet. I have been in extensive contact with this player and had even informed Casinomeister about this issue. So if the player claims that I have ignored him - that is untrue and we can prove it. (As we messaged back and forth on the Casinomeister Forum via PM)
Hello Sven, Max Drayman here. I handle the player complaints sections here at Casinomeister. Sorry if I've forgotten but did you have that PM conversation with Bryan or me? When was this?
 

SunsetSven

Dormant account
Joined
Jul 14, 2009
Location
United Kingdom
Hi Max,

I had the PM conversation with the player who claims we ignored him.
I had an E-Mail conversation with Bryan on 7/28/09 explaining the case briefly.

Sven
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
However - you can always ask support to remove the bonus and they will do right away.
I do not get the "POINT" of even doing this. Why FORCE a bonus on a player unknowingly. I have always resented this casino practice and have stopped playing at all casinos that do this including yours ( a long time ago)

It is most irritating to have to ASK for this bonus to be removed if one even notices it during play.

Bad, Bad, procedure IMO.
you can withdraw the real money part of your account at any time
What happens if you somehow are playing with the BONUS money , not realizing you have no money left and hit a good one?

I had that happen at another casino (JUST ONCE is all it took) because I found I was not looking at my balance (who does?) and the bonus was "tossed" into the mix of things and I continued play and found out that I was into the "Bonus" money when I went to withdraw...and had a playthrough to play out...all I could think of was...Are all nuts?? I didn't take no bonus...but they showed me where they "plopped" it.....very underhanded and definitely a deceitful practice, again, only IMO! AND they were and they were accredited to boot...huurummpphhh~~~

.
 

SunsetSven

Dormant account
Joined
Jul 14, 2009
Location
United Kingdom
I understand your concern - but why not regard the Bonus Money as what it is: a Bonus?

Here is how our Bonus works:
Let's say you deposit 100 EUR and get 20% - You have a total of 120 EUR of which 100 EUR is your real money and 20 EUR is Bonus Money.
You play.
A couple of scenarios:

1. You play yourself up to 320 EUR (without losing much in between) - you have not yet fulfilled the playthrough requirement and you decide to cash out: You get 300 EUR and 20 EUR Bonus money are forfeited. Fair enough?

2. You play and lose 100 EUR - so you are down to 20 EUR - without having fulfilled the playtrough requirement. So you only got bonus money left. At this point you can't withdraw anything. Until you have in fact fulfilled the playthrough.

3. You play and lose 100 EUR - you are down to 20 EUR -playthrough not yet met. Then you play up to 100 EUR - still playthrough not met. Yes you can not withdraw at this moment because it is all Bonus Money in your account. In my opinion: also fair as you were playing with Bonus money only at the time you were winning again.

I don't really see what is bad about our type of bonus. It doesn't hurt anybody and if you really don't want it contact support.
We can also give you an acount that is blocked for all bonuses - so you never get a bonus at all - just send us a short E-Mail with you Account number requesting a "Bonus refuser Account".

Sven
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
I understand your concern - but why not regard the Bonus Money as what it is: a Bonus?
It's easier to play where you know what you are getting without the trouble of going through hoops to enjoy your monies. It is not "just a bonus" It is like a wart on a finger...you can either try to ignore it (tuff one here) or pick at it (definitely the option chosen by many with regret) or never CATCH it....
just send us a short E-Mail with you Account number requesting a "Bonus refuser Account".
Tried that too and for some reason it didn't quite take the two times I played at the casino...so it isn't as easy as all that to be bonus banned as you make it. (When you want to be) as I stated before.

why not regard the Bonus Money as what it is: a Bonus
I ask you too again, so why not just leave the bonus out instead of forcing it on players in the first place??

The reason I feel this strongly about these tactics are because I would love to find new homes (casinos) to play at and casinos such as yours makes it very difficult to choose to play at. But I do choose not to play at these kinds of casinos, so it really is not my loss...

.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
As I said earlier, I have no issues with them, and have had good experiance with them so far.

In regards to bonus, if you get a bonus you dont want, you can forfeit it as SunsetSvenhas said, so its not the Microgaming scenario you stated earlier, its a bonus where you can either continue playng extra, whicmakes sense to me, or just throw it out. The bonus is there to extend your value for money, which makes sense to me.

Also the bonus is added, and clearly shown in the bonus balance in the cashier, but they stil dont have the clear terms of the bonus like Rival casinos do, which is nice
 

LonelyHearts

Banned User - racist bastard
Joined
Oct 18, 2009
Location
Mobile, AL
It's easier to play where you know what you are getting without the trouble of going through hoops to enjoy your monies. It is not "just a bonus" It is like a wart on a finger...you can either try to ignore it (tuff one here) or pick at it (definitely the option chosen by many with regret) or never CATCH it....Tried that too and for some reason it didn't quite take the two times I played at the casino...so it isn't as easy as all that to be bonus banned as you make it. (When you want to be) as I stated before.

I ask you too again, so why not just leave the bonus out instead of forcing it on players in the first place??

The reason I feel this strongly about these tactics are because I would love to find new homes (casinos) to play at and casinos such as yours makes it very difficult to choose to play at. But I do choose not to play at these kinds of casinos, so it really is not my loss...

.
I agree 100%...How about if a person has a nice balance and playing slots; and never know the 20% bonus appeared doing a win or what not?
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
Thanks Sven for clearing these issues up :thumbsup:.

Can you please tell me what games are allowed for the 25 bonus? I take it the 25 bonus is 20x the deposit and the bonus?

Also if you are unlucky enough to lose all your money does the wagering get reset if you take another bonus?
 

SunsetSven

Dormant account
Joined
Jul 14, 2009
Location
United Kingdom
Hi DiamondGeezer - the 20x is on the Bonus ONLY.

The only games excluded are: Craps, Pai-Gow Poker, Mini Baccarat, Casino War.

We actually believe in comparably low bonuses - but also in fair bonus terms and very achievable playthrough requirements.

silcnlayc, please send me your Account# (PIN) and/or Username via PM and I will make your account a no-bonus account.

Sven
Sunset Casino
 

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