Spinit casino withdrawal problems

tommy2guns

Newbie member
Joined
Sep 22, 2016
Location
lanarkshire
Hello folks i'm new on here and wondering if anyone has tried to withdraw cash from spinit casino who are new sister site of casino cruise i have sent docs to Spinit about 4 times and they are wanting the normal docs passport proof of address and picture of method you used to deposit but they keep saying they cant see all 4 corners of my proof of address document but they keep saying i have to send with all 4 corners visible yet everything is fine with rest of documents i have sent these to my wife in an email and the 4 corners are clearly visible and they are taking up to 2 days to reply to any emails why is this so dam strict and was wondering if any once else was having problems with Spinnit casino
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Your not the first, Infact there has been a few complaints recently about documents on this site,

Just type in the casino name in the top right
 

tommy2guns

Newbie member
Joined
Sep 22, 2016
Location
lanarkshire
now they want the back of my bank card signed ffs and they still cant see the 4 corners of my proof of address its a total joke is there no rep from casino cruise on here.
 

tommy2guns

Newbie member
Joined
Sep 22, 2016
Location
lanarkshire
I was thinking there is it normal for casinos to ask for a picture of your deposit method ie bank card front and back and signed with my with all my numbers including csc number my 16 digit number on front sortcode and stuff.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I was thinking there is it normal for casinos to ask for a picture of your deposit method ie bank card front and back and signed with my with all my numbers including csc number my 16 digit number on front sortcode and stuff.

NO, sort number and account number has got bugger all to do with it unless there making a straight transfer, They should only need to see the first few and last 4 digits of card, and expire date, maybe the signature, alwas blank out the midle 8 digits, and the start date, and the csc number, and some of the sort code
 

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
NO, sort number and account number has got bugger all to do with it unless there making a straight transfer, They should only need to see the first few and last 4 digits of card, and expire date, maybe the signature, alwas blank out the midle 8 digits, and the start date, and the csc number, and some of the sort code

The card signature really annoys me because what relevance does it have for an online transaction?

The signature on my cards is really faded and one casino were refusing to accept it in order to process my cash out (same card used for deposit). I think that ended up with me asking them if they were challenging the transactions because if they were I would contact the bank and let them handle it and it was eventually processed "this time" as an "act of Goodwill".

I did wonder at the time exactly how something like that would play out in a court of law. The card itself says "Authorised signature - not valid unless signed" but exactly what that means I'm not sure.

Obviously it's just another ruse for casinos to avoid paying your winnings but surely can't have much basis in law. VWM?
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
my only dealings with them were when their live chat told me that you could open an account if you were SE'd from Casino Cruise but they would close it again when you try to verify. So take your money until you win. This should tell you everything about this mob.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Exactly, What possibility could a signature on the back of a card be useful for is beyond me, And for a casino to refuse due to faded or what not is beyond belief,

As if there got a scak of signature to compare it to anyway, Even if there was it would be complete different, Not easy scribbling on plastic lol


The card signature really annoys me because what relevance does it have for an online transaction?

The signature on my cards is really faded and one casino were refusing to accept it in order to process my cash out (same card used for deposit). I think that ended up with me asking them if they were challenging the transactions because if they were I would contact the bank and let them handle it and it was eventually processed "this time" as an "act of Goodwill".

I did wonder at the time exactly how something like that would play out in a court of law. The card itself says "Authorised signature - not valid unless signed" but exactly what that means I'm not sure.

Obviously it's just another ruse for casinos to avoid paying your winnings but surely can't have much basis in law. VWM?
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
How about we start asking Casinos if we can see all 4 corners of the bank account were depositing money into. And they have only 48 hours to do so!!! :cool::cool::cool:

See how they like it!!! haha
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
How about we start asking Casinos if we can see all 4 corners of the bank account were depositing money into. And they have only 48 hours to do so!!! :cool::cool::cool:

See how they like it!!! haha

I stated that before, Do you think the casino would give them us the details of the account and name holder or business where our money is going to,

No because it is in a tangle of webs, Probably shoots by 10 accounts whiten the few seconds we see it,

Or better still info on the people who deal with our details,

Anyway what happend with your streaming ??
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
I stated that before, Do you think the casino would give them us the details of the account and name holder or business where our money is going to,

No because it is in a tangle of webs, Probably shoots by 10 accounts whiten the few seconds we see it,

Or better still info on the people who deal with our details,

Anyway what happend with your streaming ??

Piss take in it? haha

Just gone of it really mate but i will stream again maybe crimbo time if not the new year. :)
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
I'm having the same issue

I sent in the same docs that only a couple of weeks ago slottyvegas accepted with no problem

4 days later I get a reply that my bankcard photo is too blurry on one side and too small on the other? idk but I sent in new photos . Now waiting for another email . Been over 24 hours and there's noone on live chat either . Really annoying how they take the deposit and then mess you about when you try to withdraw . Well , it wouldn't be a problem but the response times are so slow :(

I signed up through Dunover's fastpayingcasinos site too lol ironic
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I'm having the same issue

I sent in the same docs that only a couple of weeks ago slottyvegas accepted with no problem

4 days later I get a reply that my bankcard photo is too blurry on one side and too small on the other? idk but I sent in new photos . Now waiting for another email . Been over 24 hours and there's noone on live chat either . Really annoying how they take the deposit and then mess you about when you try to withdraw . Well , it wouldn't be a problem but the response times are so slow :(

I signed up through Dunover's fastpayingcasinos site too lol ironic

Now that is the shock read of the month, given the amount of negative threads about their 'sister' site and complaints galore, didn't think he'd be promoting those guys :confused:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I'm having the same issue

I sent in the same docs that only a couple of weeks ago slottyvegas accepted with no problem

4 days later I get a reply that my bankcard photo is too blurry on one side and too small on the other? idk but I sent in new photos . Now waiting for another email . Been over 24 hours and there's noone on live chat either . Really annoying how they take the deposit and then mess you about when you try to withdraw . Well , it wouldn't be a problem but the response times are so slow :(

I signed up through Dunover's fastpayingcasinos site too lol ironic

Best bet is to contact dunover, I am sure he would message he's contact to find out whats going on and to get things sorted, Not all affiliates are spammers and couldt cars less, And alot would like to know if things are not going rght and try and sort out problems for the sign up players
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Best bet is to contact dunover, I am sure he would message he's contact to find out whats going on and to get things sorted, Not all affiliates are spammers and couldt cars less, And alot would like to know if things are not going rght and try and sort out problems for the sign up players

Yes I think I will PM him . Not because I blame him in any way but I think he should know that this casino is being extremely slow . I requested the withdrawal and at least 24 hours later I was asked to send docs in - ok some casinos ask me and some don't but not a problem - I send them in and get a response 3 days later which I think is pretty poor but w/e . The response says I need to resend the photo of my bankcard . Ok I do that immediately and wait over 24 hours . Then I contact live chat to see what's happening . Live chat happily reports to me that I have to wait 72 hours for an email response ??!? I commented that this was exceptionally slow and he merely stated that it was in the terms and conditions . Well , that makes it ok then... hold my money as long as you like lol . If I get a response after 72 hours telling me I need to send in another photo and wait another 72 hours I will not be very happy :mad: Withdrawal is still pending/reversible . Obviously I'm not planning to reverse it anyway . It's not a lot of money either so I can't imagine it's a case of them not wanting to pay up . I think they are just extremely slow for no justifiable reason.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Yes I think I will PM him . Not because I blame him in any way but I think he should know that this casino is being extremely slow . I requested the withdrawal and at least 24 hours later I was asked to send docs in - ok some casinos ask me and some don't but not a problem - I send them in and get a response 3 days later which I think is pretty poor but w/e . The response says I need to resend the photo of my bankcard . Ok I do that immediately and wait over 24 hours . Then I contact live chat to see what's happening . Live chat happily reports to me that I have to wait 72 hours for an email response ??!? I commented that this was exceptionally slow and he merely stated that it was in the terms and conditions . Well , that makes it ok then... hold my money as long as you like lol . If I get a response after 72 hours telling me I need to send in another photo and wait another 72 hours I will not be very happy :mad: Withdrawal is still pending/reversible . Obviously I'm not planning to reverse it anyway . It's not a lot of money either so I can't imagine it's a case of them not wanting to pay up . I think they are just extremely slow for no justifiable reason.

The thing that pisses me of is that they say they need to verify you, Ok fair enough but why all the time? But on top of that they are saying that they need to know its you. So why is the withdraw still reversible? Its ok to spend the money not knowing who you are but will not pay you?
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
The thing that pisses me of is that they say they need to verify you, Ok fair enough but why all the time? But on top of that they are saying that they need to know its you. So why is the withdraw still reversible? Its ok to spend the money not knowing who you are but will not pay you?

Yeh I don't mind the verification (well I do but I don't have much choice) although it doesn't make a lot of sense to me to do the checks only when requesting a withdrawal. I don't see why they have to be so slow about it though . It's like the verification "team" stroll in on monday lunchtime , have a quick glance at the email , say umm he needs to resend this photo , anyway I'm off out - be back thursday... . Shows little respect for their customers imo to not be at least semi-prompt with dealing with KYC and emails in general
 
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