Your Input Please Source of Income Requests

[paul7388]

Can just imagine the local Ladbrokes on Grand National day.

Shop absolutely jumping and queues to the door with people backing all sorts.

And the staff requesting every customer to show bank statements and wage slips to prove they can afford to bet on the horses. Never going to happen which says it all.

 

[paul7388]

These days I rarely make deposits totalling more than £30-£50 a month and take a match bonus. Would I ever get asked to prove my income from these deposits or is that a silly question?

Would imagine you would not. Maybe have to fill in the stupid worthless SOW form and that should be it.

But I guarantee there will be at least one casino that will think you need to lol.

 

[mack341]

I wonder what the UKGC guidance is [they seem to love writing reems of it] regarding when a customer refuses to send the casino their private financial information?

I agree regarding the uk bookmakers, who seem to know better not to throw the baby out with the bathwater, but they will have to do a bit more common sense checking otherwise the W.hill scenario could reoccur.

Just looking at my ladbrokes account, which is very difficult to use to find out total deposits, but my comp points [the name they use for loyalty points] is 13975, each point represents £10 wagered, so I have wagered a total of £139,750 in three years, and I am mostly a low roller. I think i'm £1748 down there though i'm not confident, as their figure shows no dates, it just says net deposits. I think it should say all time like Whill does.

It's interesting too from what I have read that many of the abroad casinos seem to do overkill verification mostly at withdrawal time, whereas with the UK bookmakers and sky vegas it has never happened to me, I know they use an automated system to do the age checks etc.., but I read of casino's wanting customers to take photos of themselves holding their passport or bank card and then telling them to take the photos again, it was becoming a monty python sketch. I think UKGC did issue a warning regarding these sort of delay tactics but now they've given them carte blanche to do more.

 

[Valhalla]

I've went for "No. I'm self-employed, it would be a lot of work", which is the truth. Although the real answer is I don't give a shit, and as soon as any casino makes that request of me I will close my account.

Asking me for copies of bank statements and highly personal information. I don't think so

 

[JGslots]

A local independent bingo hall (Castle Leisure) which I play in sometimes, recently requested wages slips for proof of funds from one of the big B3 £500 players who has been going in there for years.

They got pulled into a side room and was told they had 7 days to provide the documentation.

The UKGC are clearly making sure land based licenced gambling markets are to undertake checks too.

If I was asked for such info in say, an arcade then I would just walk out.

The player in question hadn't started to gamble that day and obviously didn't have any winnings held from them.


Rob

 

[Deeplay]

I've went for "No. I'm self-employed, it would be a lot of work", which is the truth. Although the real answer is I don't give a shit, and as soon as any casino makes that request of me I will close my account.

Asking me for copies of bank statements and highly personal information. I don't think so

Yes unless they hit you with this on withdraw which believe me they do! then they have you by the bollocks!

 

[Lincolnuk]

Just want to add to this for anyone that missed it a few weeks back.

The reason im bringing it back up is because it seems a few casino's are still holding back WD whiles doing SOW checks. The UKGC as issued a warning to the casino's that SOW is not a tool to withhold or delay WD and must still be proscessed should the amount be won before the request is made.

 

[mack341]

Just want to add to this for anyone that missed it a few weeks back.

The reason im bringing it back up is because it seems a few casino's are still holding back WD whiles doing SOW checks. The UKGC as issued a warning to the casino's that SOW is not a tool to withhold or delay WD and must still be proscessed should the amount be won before the request is made.

Oh that's very interesting, I think then the UKGC should introduce a fast track resolution service for customers experiencing just this issue.

 

[Valhalla]

Yes unless they hit you with this on withdraw which believe me they do! then they have you by the bollocks!

I'll refer to this:

The UKGC as issued a warning to the casino's that SOW is not a tool to withhold or delay WD and must still be proscessed should the amount be won before the request is made.

I'll dig in my heels, get my withdrawal, and then close my account. I can't imagine getting too much trouble anyway since;

A. My main income is from Poker.
B. The only casino I play regularly at is PokerStars (where my main income comes from to begin with).

I do occasionally dabble at other casinos but if it ever came to it I would have no qualms about account closure.

 

[RichyJ75]

I could be in trouble if they ever asked me. I'm a male stripper and work cash in hand, so would they need a list my clients and/or pictures of me in action with deposits being made into my thong to show where funds are coming from?





I'm not really, but presume this scenario would exist out there!

 

[Tirilej]

Just want to add to this for anyone that missed it a few weeks back.

The reason im bringing it back up is because it seems a few casino's are still holding back WD whiles doing SOW checks. The UKGC as issued a warning to the casino's that SOW is not a tool to withhold or delay WD and must still be proscessed should the amount be won before the request is made.

I have to ask where you got that information from since the casinos doesn't seem to have heard about it?

 

[Lincolnuk]

I have to ask where you got that information from since the casinos doesn't seem to have heard about it?

It was a release found on the net. Cant remember the exact of it as i read stuff all the time but seem to think it was linked to one of the casino warning sites. It came about due to it been stated that players don't have to forward the information but in the case they don't the casino must complete outstanding transactions with the player then suspend or terminate the playing account

 

[Tirilej]

It was a release found on the net. Cant remember the exact of it as i read stuff all the time but seem to think it was linked to one of the casino warning sites. It came about due to it been stated that players don't have to forward the information but in the case they don't the casino must complete outstanding transactions with the player then suspend or terminate the playing account

Ok, so it wasn't really facts.
I have asked several reps in here and they have no idea what that warning is and haven't heard about it.

 

[Lincolnuk]

See it the way you want but i know what i have seen. Cant be arsed regarding reps as there paid by the casino anyway. That aint a dig at any as we have some great reps on here but when it comes to casino's and employees i don't take no notice

 

[Borgie]

See it the way you want but i know what i have seen. Cant be arsed regarding reps as there paid by the casino anyway. That aint a dig at any as we have some great reps on here but when it comes to casino's and employees i don't take no notice

if you can provide us with what you read it would help. If there is no proof its hard to do anything - and its actually a really important piece of prrof .

 

[Tirilej]

See it the way you want but i know what i have seen. Cant be arsed regarding reps as there paid by the casino anyway. That aint a dig at any as we have some great reps on here but when it comes to casino's and employees i don't take no notice

That's actually the reason I do take notice of what they say. They are just employees, and I doubt they get a higher salary because they are keeping players withdrawls in these cases. What they can't do though is risking their jobs and some of these cases makes the casinos lose way more than any small cashouts, because of the reputation and loss of retention.

 

[Lincolnuk]

That's actually the reason I do take notice of what they say. They are just employees, and I doubt they get a higher salary because they are keeping players withdrawls in these cases. What they can't do though is risking their jobs and some of these cases makes the casinos lose way more than any small cashouts, because of the reputation and loss of retention.

Not going to get into the rest of it but the wife ensures me that she was always informed of what to say. Nothing more and nothing less. Thats from a first hand worker

 

[Tirilej]

Not going to get into the rest of it but the wife ensures me that she was always informed of what to say. Nothing more and nothing less. Thats from a first hand worker

But then I suppose she worked in support or something because many of the reps in here are in higher positions and have more responsibility.
I do understand where your skepticism are coming from though, and I agree that there are a lot of bad casinos out there. Hell, even those we earlier trusted like Club World and Betat have turned out to be really bad. It's not easy, but those I know I trust.

 

[ternur]

Just want to add to this for anyone that missed it a few weeks back.

The reason im bringing it back up is because it seems a few casino's are still holding back WD whiles doing SOW checks. The UKGC as issued a warning to the casino's that SOW is not a tool to withhold or delay WD and must still be proscessed should the amount be won before the request is made.

Could it be that you are referring to the The Competition and Markets Authority (CMA) investigation?

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[Lincolnuk]

But then I suppose she worked in support or something because many of the reps in here are in higher positions and have more responsibility.
I do understand where your skepticism are coming from though, and I agree that there are a lot of bad casinos out there. Hell, even those we earlier trusted like Club World and Betat have turned out to be really bad. It's not easy, but those I know I trust.

There is a few in higher area that i will agree but theirs many on here that are still bound by the same deal i.e your given what you need to tell and say and not to say anymore then needed. There is reasons why this happens which im sure you will appreciated i cant go into due her own conditions regarding business models,workings etc

 

[Borgie]

There is a few in higher area that i will agree but theirs many on here that are still bound by the same deal i.e your given what you need to tell and say and not to say anymore then needed. There is reasons why this happens which im sure you will appreciated i cant go into due her own conditions regarding business models,workings etc

Please could you link us to where it says a Casino HAS to pay even if someone does not fill out SOW

 

[goatwack]

Sounds like a dream scenario. I only need to clean my money once

 

[Lincolnuk]

Please could you link us to where it says a Casino HAS to pay even if someone does not fill out SOW

Its not HAS to pay its Cant withhold on the basis the player does not want to complete a SOW. Unless you trigger a AML area they cant withhold funds..
Im looking for it but you will have to forgive me in the fact im doing other things today aswel. i just had to repair my girls bike and sorting a load of yesteryears paper work out that i can finally get rid of

 

[Tirilej]

Its not HAS to pay its Cant withhold on the basis the player does not want to complete a SOW. Unless you trigger a AML area they cant withhold funds..
Im looking for it but you will have to forgive me in the fact im doing other things today aswel. i just had to repair my girls bike and sorting a load of yesteryears paper work out that i can finally get rid of

Did you see Ternurs link a bit up? I think you posted at the same time.

 

[Lincolnuk]

Did you see Ternurs link a bit up? I think you posted at the same time.

No but ill check it out after my 2 min shredding dash (dam cheap shredders)