World Book of Record's Panel to Consider "Biggest Load of B.S. from Online Casino"

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
as Possible World's Records Category!

My submission to Guiness's book, which follows in a greatly shortened version, would fall under the sub-category of Post Withdrawal Request.

On Sept 24 I made a withdrawal request for US$10,000.00 UK Casino Club, a Casino Action Group casino and proud member of good ol' CM's accredited casino list. This was about a day or so of making my first deposit, ever, of $80. On Oct 13 I received Three checks totaling $7,395 that have Sat in a check casher's office since Monday the 15th. The fourth check still MIA and the following exchanges lead up to where it sits, now.

From: support@ukcasinoclub.com
To: bernynhel@oi7yt.com
Date: Sat, 22 Sep 2007 04:01:12 -0500
Subject: UK Casino Club Cashin Request

Dear william,

We have received your request for a cashin at UK Casino Club casino for $2250.00 on the 9/22/2007 3:52:27 AM. It is currently in a pending state and will not be processed for at least 24 hours. Should you like to reverse this cashin before it is released from pending, then please visit the Bank within the Casino......... we ask that you provide us with a copy of the following documents in relation to your account WEF09 and return them to us as soon as possible.

We require a copy of some valid identification showing:
Your full name
Date of birth
Address

We also require copies of the front and back of all the cards...I look forward to hearing from you soon.

Kind Regards

UK Casino Club Support

From: (bernynhel@oiung.com)
Sent: Sat 9/22/07 5:59 AM
To: support@ukcasinoclub.com
licfrt.JPG (52.8 KB), ACE_Visa_...JPG (52.4 KB), ACE_Visa_...JPG (44.8 KB), Visa4122_...JPG (47.8 KB), Visa4122_...JPG (66.8 KB), Util_Bill...JPG (34.1 KB)

Here they are. The ACE pre-paid Visa is the temporary card as purchased at the retailer....If you have a fax-back authorization form you would like me to sign, please advise...If you have an express delivery service available, please deduct the amount necessary to pay for express delivery. The most expressiest available, please. ...Thanks!

I thought it over carefully and decided to reverse my deposit. Following was the next email from the casino

UK Casino Club Cashin Request‏
From: support@ukcasinoclub.com
Sent: Sat 9/22/07 6:44 AM
To: bernynhel@inuyl.com
Dear william,

We have received your request for a cashin at UK Casino Club for $13000.00 on 9/22/2007 8:34:58 AM.

Thank you for playing at the Casino, and congratulations on your recent win.

It is the UK Casino Club policy to pay $10,000 per calender week....Please feel free to make another cashin request after one week has passed.... Once again congratulations...

UK Casino Club Support

UK Casino Club - Cashin‏
From: support@ukcasinoclub.com
Sent: Sun 9/23/07 10:04 AM
To: william boi7u g (bernynhel@kj y.com)

Dear william, Thank you for playing with UK Casino Club. You have made a withdrawal from account number tukr9875764 for the following amount: Transaction Amount Date/Time
8b6rtyc7525 13000.00 23/09/2007 12:00:09 PM Your cashin will first be checked to see if you have met the minimum playthrough requirements...The fee amount is as follows:

Method Delivery Time US $ Account GBP Account Euro € Accounts
Check 1-2 weeks FREE FREE FREE
Courier Check* 3-5 days $35.00 20.00 €30.00
Neteller 1 day
Moneybookers 1 day FREE FREE FREE...etc., etc. (more withdrawal options that don't apply to me or any US players!)...

Kind Regards

UK Casino Club Management
www.ukcasinoclub.com
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From: support@ukcasinoclub.com
To: bernynhel@5t.com
Date: Sun, 23 Sep 2007 05:45:56 -0500
Subject: UK Casino Club Cashin Request

Dear william,

We have received your request for a cashin at UK Casino Club for $13000.00 on 9/22/2007 8:34:58 AM.

Thank you for playing at the Casino, and congratulations on your recent win.

It is the UK Casino Club policy to pay $10,000 per calender week. As your cashin is over $10,000 we will pay $10,000 to you via your preferred cashin method, and the balance will be refunded back to your casino.....

Kind Regards

UK Casino Club Support
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2ND REQUEST!!!! RE: Delivery of Withdrawal to Player, RE: RE: UK Casino Club Cashin Request‏
From: William B5t (bernynhel@ufufuf.com)
Sent: Sun 9/23/07 10:43 AM
To: support@ukcasinoclub.com
This is the 2nd time I've received this notification but the amounts over $10K have not, as yet, been returned to my casino account balance. I have made partial redeposits but my current balance remains at US$13,000.00. Please advise.

ALSO!!! And this is why the subject field is flagged with "2ND REQUEST!!": I would like my check sent via an express delivery service which has some kind of tracking mechanism such as, but not limited to: UPS Next Day Letter, USPS Express Mail or any similar service of the casino's choosing. The fee for this service, to be determined by their casino and the, may be deducted from the $10,000 prior to issuing a check to me. If this can be accomplished for US$100.00 then let this email serve as authorization, in advance, for that delivery service. I would only ask then that the casino provide, via email to this address, information regarding the delivery service, any relevant tracking numbers and the date the check was sent and an estimated delivery date.

Thanks!
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RE: 2ND REQUEST!!!! RE: Delivery of Withdrawal to Player, RE: RE: UK Casino Club Cashin Request (987t8798t8)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Mon 9/24/07 12:19 AM
To: William B097y (bernynhel@nhgr.com)
Dear William,

Thank you for contacting UK Casino Club.

The funds will be returned to your account later today - I am sorry for the delay and any inconvenience it may cause you.

US Checks of between USD 2,501 - 10,000 are sent by courier, costing USD 35. Your withdrawal is due to be processed in the next batch of payments later today. The reference number for the courier check may be obtained a few business days after we have sent it to our check processor for shipping. Thanks for your kind patience.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is xxxxxxxxxxxxxx.

Jhoanna

UK Casino Club Support
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Exactly 3 minutes withn receiving the above email I received the following
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RE: ${ticket.subject} (xxxxxxxxxxxX)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Mon 9/24/07 12:23 AM
To: bernynhel@pf4e.com
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Dear William,

Thank you for contacting UK Casino Club. With regards to your most recent cashin that was over $10000. What we can do is either send it to you via checks of $2500/week or alternatively we are able to wire you whole amount direct to your bank ...Can you please advise us what you would like us to do? Please do not hesitate....

Vivien
UK Casino Club Support
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Thank you for submitting your Pitch a Bitch‏
From: pitchabitch@casinomeister.com
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RE: ${ticket.subject} (LxxxxxxxxxxxxX)‏
From: William Baerg (bernynhel@rt.com)
Sent: Mon 9/24/07 1:23 PM
To: UK Casino Club Support (support@ukcasinoclub.com)
Cc: webmeister@casinomeister.com

Hi. I understood that the maximum cash out per/week is $10,000 and that paying my winnings to my Visa Card was not an option leaving a check as the only other alternative. As you may or may not be aware, the Visa I used for depositing at UK Casino Club is a pre-paid debit card. I use this form of depositing for one specific reason - security. I can use this card freely with no worry of exposing my credit card information, my social security number or highly sensitive information involving bank accounts.

What I had expected, per your terms, earlier emails and my replies, and what I am requesting now, is that you process the pay-out at the maximum of US$10,000.00 minus the $35.00 fee for courier check for a net amount of US$9965.00 and that $3,000.00 be refunded to my player account credits leaving me a balance of, at this writing, of US$9,678.10. I have received two emails from UKCasinoClub.com stating your $10,000 cashin cap and that any amonts over $10,000 would be refunded to m,yy player account balance. As of this writing, $3,000 has not been refunded to my player account balance. If this $3,000.00, as I understand it, is not available for cashin as per your terms, please refund this amount to my player account credit balance at your earliest convenience. I was never informed nor do I see anything in your terms and conditions mentioning that in the event that winnings are issued via check that the weekly maximum pay-out would be reduced from $10,000 per week, as stated in your terms, to $2,500 per week. There is alson no mention, nor was I informed, that cashins over $10,000 would be allowed if paid via bank wire transfer. I hope you understand my confusion.

I am forwarding a copy of this email to CasinoMeister.com, through whom's portal I first accessed your casino, for purposes of consultation and, if necessary, moderation. This matter shall remain private and un-published and unavailable for public viewing as I am confident that this matter will be resolved amicably as UKCasinoClub.com, in addition to all of the Casino Action Group's casinos form a small majority in CasinoMeister's coveted and highly exclusive Accredited Casinos list.

Meanwhile, please advise.Thank-you, in advance, for your expedient attention to this matter.

Sincerely,

William 87676
Los Angeles
--------------------------------------------------------------------------OK so I lied but the above is a month old and though I've received three checks they still haven't cleared while and the fourth still missing!
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RE: RE: ${ticket.subject} (LxxxxxxxxX)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Mon 9/24/07 3:05 PM
To: bernynhel@97gty.com
Cc: webmeister@casinomeister.com
Dear William,

Thank you for contacting UK Casino Club.

Firstly allow me to apologise for the confusion you are having with regards to this. Due to the recent legislation brought into place by the US government, almost all payment processors serving the US have stopped processing transactions for US players. As you have most certainly realised all Casino sites have been affected by this. Fortunately we have been able to locate a payment processor which allows us to pay our US players their withdrawals, unfortunately with the US governments restrictions, this processor has been forced to restrict the amounts per check to only $2,500 per week recently.
We are looking into other options at present which will allow us to increase this amount to US players.

In the meantime, we have to observe this requirement. I have checked your withdrawal amount and have ensured that the $3k above the 10k limit has indeed been reversed back into your player account for you as requested.

Please don't hesitate to contact us if you have any further queries regarding any part of this.

I have checked your player account and your withdrawal and please note that
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is xxxxxxxxxxxxxxxxx.

Sanjeev

UK Casino Club Support
--------------------------------------------------------------------------jeeziz!
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RE: ${ticket.subject} (LxxxxxxxxxxxxxxX)‏
From: William Bhjxf (bernynhel@5e6erl.com)
Sent: Mon 9/24/07 3:37 PM
To: UK Casino Club Support (support@ukcasinoclub.com)
Cc: webmeister@casinomeister.com


Thank you for your reply. I may open a bank account for the exclusive purpose of this cash in. Please clarify the following for me:

1.Can you pay out more than US$2,500.00 per week via bank wire transfer? If so, how much more?
2.Can you pay out more than US$10,000.00 per week via bank transfer? I ask this in referernce to your email from earlier, and I quote:

"With regards to your most recent cashin that was over $10000. What we can do is either send it to you via checks of $2500/week or alternatively we are able to wire you whole amount direct to your bank account. To do this, we require the following information."

3.Can you pay out US$2,500.00 now, today or tomorrow, via courier check AND pay out the balance of the $10,000 weekly cap, minus courier check and wire transfer charges, upon receipt of my bank account info, i.e., account number and routing number, etc.?

Please advise.

If I may make a suggestion: The "recent" US legislature you cite is, as you are well aware, many months old. Rather than lead your customers to believe that you are making up the rules as you go along, contrary to your terms, don't you think it may be prudent to simply amend your terms to match your actual policies? Just a suggestion.

William Tnutf5
Los Angeles
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After all of this BS I find out that payment caps to US Players are $2,500 per WEEK not per day. I don't remember how I found out but it wasn't through casino support! So here's where I request four courier checks of $2,500 each at a cost to me of $35 a piece and I be paid in 7-10 days!
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RE: RE: ${ticket.subject} (LxxxxxxxxxxX)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Mon 9/24/07 6:43 PM
To: bernynhel@rtyhw.com
Dear William,

Thank you for contacting UK Casino Club.

Thank you for that, we will now begin to send the checks out via courier. Unfortunately due to the way our banking processor works, we will be unable to send you a scanned image of any of the checks as they will most probably reach you before we would be able to send you the image. I do apologize for any inconvenience.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is L56yjyu8yX.

Vivien

UK Casino Club Support
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Ha!! :lolup:
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RE: Support Issue from Wiysdf BNiuoyhse (LfhxxxxxxxX)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Wed 9/26/07 4:57 PM
To: william (bernynhel@e5tyw45b.com)

Dear Player,

Thank you for contacting UK Casino Club.

Checks take 7-10 working days to reach you.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LiuyuytfyutjtX.

David

UK Casino Club Support
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RE: Support Issue from aeoprigaernog87(Lxxxxxxxxxx)‏
From: William B34trwa(bernynhel@ea4tql.com)
Sent: Wed 9/26/07 6:14 PM
To: UK Casino Club Support (support@ukcasinoclub.com)

Hi! Thanks for this speedy reply. I understand that checks take 7-10 days to reach me. However, I asked specifically about the courier checks for which I am paying $35 each. Regular checks, as I understand it per the terms of the casino, are free. My specific cashin request, made in response to the Casino's proposal of same, was for four (4) courier checks in the amount of US$2,465.00 each to be sent out at the rate of one per day. I hope that this clarifies my question which was: When may I expect the first check?

William J. B;loig
Los Angeles
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RE: Support Issue from william tryjndtyj(LTtyi6rir6ykryiX)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Wed 9/26/07 7:04 PM
To: william (bernynhel@w45e5.com)
Dear William,

Thank you for contacting UK Casino Club.

Courier checks to the US do take 7-10 working days. Regular checks take 15-20 working days.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is wxxxxxxgxxxxxxxxxx.

David

UK Casino Club Support
--------------------------------------------------------------------------On Oct 4 I learned that Casino Action's rep, Andrew, was available through CM. I didn't know there were such things as reps prior to this. I PMd him, he was great, refunded my courier ck fees and comped my casino and relayed the following in a CM PM:
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Hi Bill,

I've got some good news and some bad news.

The bad news is: your checks were not sent via courier.

The good news is: if we'd tried to send them via courier, you wouldn't be seeing them for at least another month.

What's happened is that our financial officer marked your checks as to be sent by courier and deducted the courier fees from their balances, but then mistakenly sent them via regular check. The checks were sent on the following dates:

$2500 - 30th
$2465 - 27th
$2465 - 25th
$2465 - 24th

Which means that you should have received all of them within the next couple of weeks.

The reason I say that if they had been sent via courier that it would take longer to receive them is that after we sent that check on the 27th, our payment processor let us know that we could no longer sent courier checks at all to our players in the US, and that any courier checks sent in the fortnight prior would have to be stopped and reissued. Checks stops generally take at least a couple of weeks to be confirmed and we would have had to wait for those confirmations before we could have reprocessed and resent them.

Regardless, the fact remains that we made a mistake and your customer service experience hasn't been the best, for which I am really sorry; and I'm sorry also that your checks are going to take longer than you were expecting to be received. I've credited your $105 in courier check fees back to your casino account, and, as some small compensation, a $100 bonus.

Please let me know if there's anything else I can do for you.

Cheers,

Andrew @ Casino Action

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We now LEAP forward to Oct 16!
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funds from withdrawal requested on 9/22 partially received, player tukr04728821‏
From: William Bgyuifyi (bernynhel@uykfyl.com)
Sent: Tue 10/16/07 3:18 PM
To: support@ukcasinoclub.com
Dear Casino Support:

On 9/22/2007 I requested a withdrawal of US$10,000.00. It was determined that I would receive 4 courier checks at a cost to me in the amount of $35 each. On 10/4 I was informed by your representative, Andrew, whom I contacted via PM at CasinoMeister.com, that three checks in the amounts of US$2,465.00 each had been "sent out" on September 24, 25 and 27 and that a fourth check in the amount of US$2,500.00 was sent on September 30. It was further explained to me that the rules governing courier checks to US customers had tightened since my cash-in and, that being the case, the checks were mailed via standard delivery methods. On Saturday, October 13 I received three checks, check #s 51167, 51729 and 51919 totaling US$7,375.00 from xxxxxxxxx, of Las Vegas, NV drawn on checks from xxx State Bank (xxx). One check was dated 10/2/2007 and the other two were dated 10/3/2007. I find it curious that checks "sent" in September are dated Octoer. As it has been my preference to cash similar checks at a check cashing business in lieu of my bank I naturally called xxx to inquire, in advance, as to the necessary procedure my check casher would be required to follow in order to verify the funds on these checks. The only answer was that the check cashing company would be required to fax copies of my checks to xxx's VOB department where the VOB department head would respond within several business days. As of today, the fourth check in the amount of $2,500.00 which, as was related to me by Andrew, was reportedly "sent" on Sept 30, has not yet arrived.

When I cashed out, I specifically asked several support personnel at Casino Action, "OK, what happens now?" Nothing remotely resembling what has transpired was shared with me. I specifically asked Andrew if there might be anything about the checks I was and, in one case, am still expecting that could cause me any difficulties when I went to go cash them. I was assured that they were normal, typical checks like any others. Of course I couldn't be expected to know to ask if xxx had implemented any policies recently that could cause any difficulty in getting the checks cashed.

Please advise regarding the missing check in the amount of $2,500.00 and, should it arrive, I will let you know immediately . As Casino Action had the checks sent by standard mail after it was agreed that they were to be courier checks, without consulting me first or even bothering to inform me after the fact, there will, obviously, be no tracking number for tracing purposes.

William B67unw6us
tser57e5ni
-------------------------------------------------------------------------- From: support@ukcasinoclub.com
To: bernynhel@dtghaeqerg.com
Subject: RE: funds from withdrawal requested on 9/22 partially received, player ttgwetfgversth (zccafef

Dear William,

Thank you for contacting UK Casino Club.

Firstly allow me to thank you for your patience with the delays and issues caused by the US legislation which have made it more difficult to send fund to our US players.

Please allow me to clarify and respond to your concerns for you. With regards to the dates on the checks, please note that due to the Banks procedures, they accept the virtual request for checks and then after following their normal security procedures which can take a couple of days, will then contact their corresponding bank closest to you and send them a request to generate the check and have it sent to you. Please note that unfortunately this means that only once both the banks have finished all their procedural and security steps do they actually generate a physical check and mail it out.

Due to recent tightening in banks procedures by the US legislation, the delay for normal checks has been extended. Feedback from the banks have given the normal timeframe for a check to reach our US players to be approximately 15 to 20 working days. We expect that this change in the banks processing time is what has delayed the arrival of your final $2,500 check. We ask that you please give it until the end of next week as we believe that it will arrive by then.

We do apologise that we weren't able to inform you of this upfront, unfortunately as this change only occurred during the processing of your checks, we didn't receive an update on the extended timeframe until very recently. We are currently looking into further methods to ensure that our US players receive their funds more quickly and safely and hope to have these available within the very near future.

We truly appreciate your patience and understanding and apologise for the inconvenience.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTfvg thstsgfnX.

Sanjeev

UK Casino Club Support
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:eek: :eek: :eek: :eek: :eek:
RE: funds from withdrawal requested on 9/22 partially received, player t9n76t (LTKi9y87t
From: William B897y (bernynhel@uyigt.com)
Sent: Tue 10/16/07 6:07 PM
To: UK Casino Club Support (support@ukcasinoclub.com)

Dear Sanjeev/support@ukcasinoclub:

Which "patience" are you referring to?

Should the check arrive by the end of next week, that would make it 29 business days from the day I made my cash in request - but at least that vaguely explains precisely something somewhat non-specific. Thanks for making the effort.

I have noticed at CasinoMeister.com, through posts which include scanned images as evidence, that 3dice Casino is able to pay its U.S. winners within 48 hrs - cash in hand - with a US Postal Money Order, no less! Maybe a little espionage on your part is in order.

Of particular note: I found your processor's bank's (rseth State Bank) policy of not verifying funds in any widely accepted, timely manner to be particularly unpleasant and, heaped upon this already unforgettable and, in my opinion, completely unnecessary complication, in very poor taste.

William J. dfytj
Los Angeles
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From: support@ukcasinoclub.com
To: bernynhel@xxxxxx.com
Subject: RE: funds from withdrawal requested on 9/22 partially received, player txxxxxxx (LxxxxxxxxxxxxxxX)
Date: Tue, 16 Oct 2007 21:34:03 -0400

Dear William,

Thank you for contacting UK Casino Club.

My apologise, it appears that I didn't clarify that the reason I suggested waiting until the end of next week is that your final $2500 check was processed to the Bank on the 30th Sep. 20 days from that date would be the end of next week.

Unfortunately as a responsible gaming site we aren't able to comment on the payment practices of other sites. To ensure the security of our players funds and payments, we investigate and test various payment methods and only those which pass these strict tests and are considered secure are used on our sites. Please note that we are currently investigating other payment methods and are hoping to have these available soon.

I will forward your comments regarding the Bank on to Management for you. As you can understand however, we don't have much control over the banks procedure.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK91022927419X.

Sanjeev
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UK Casino Club Support
RE: funds from withdrawal requested on 9/22 partially received, player tu09ht‏
From: William B9p8ho7g (bernynhel@765fd.com)
Sent: Tue 10/16/07 7:05 PM
To: William Bf87 (bernynhel@8756rl.com)

Hi again! As the three checks I received this Saturday, past, each under separate cover, were requested by the casino on September 24, 25 and 27 and that the bank is located in Las Vegas which is only a 3 hour drive from Los Angeles coupled with the fact that a letter or, in this case, a check sent in a #10 business envelope, as these were, via USPS First Class Mail takes, on the average, one business day and, at the very most, under the worst conditions imaginable (earthquakes, hurricanes, tornadoes, frogs raining down from the skies) one business day to travel from point "A" to point "B", isn't the expectation that it should arrive by the end of next week a bit of a stretch? Even for a CA check? Or is it me?

William J. Bernstein
Los Angeles
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From: support@ukcasinoclub.com
To: bernynhel@xxxx.com
Subject: RE: funds from withdrawal requested on 9/22 partially received, player xxxxxx(xxxxxxxxxxxxxx)
Date: Tue, 16 Oct 2007 22:44:58 -0400

Dear William,

Thank you for contacting UK Casino Club.

As the timeframe I have given you is what was given to us by the Bank for the processing of checks to US residents, this is the timeframe which we inform our players.

Please note that the Banks procedures do not allow them to give us much details regarding their processing methods and procedures and unfortunately this means that we aren't able to clarify why it takes this timeframe for normal checks. From recent experience however we have found that the checks will actually take between the 15 to 20 days the banks state to arrive.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is Lxxxxxxxxxxx.

Sanjeev

UK Casino Club Support
---------------------------------------------------------------------------RE: funds from withdrawal requested on 9/22 partially received, player tukr04728821 (LTK910229274‏
From: William pouiyb87(bernynhel@897tcom)
Sent: Wed 10/17/07 11:15 PM
To: UK Casino Club Support (support@ukcasinoclub.com)
Dear Sanjeev/UK Casino Club Support:

Thanks again for taking the time to explain the situation. This topic is widely discussed among U.S gamblers on numerous forums such as CasinoMeister.com, one of, and foremost of such sites. Online casinos which strive to find ways to minimize the time it takes to deliver winnings to their customers are quickly being noted and added to the "Fastest Cash-in Casinos" lists and now preferred by U.S. gamblers. On the other end of the equation, U.S. gamblers are sharing information pertaining to the best deposit methods via these same forums as I, for one, use a re-loadable Visa debit card which has never been declined as the issuing bank had, at one time, directed their marketing to online gaming operators. I also hold a QuickTender account and held this account at the time of my cash-in request yet, in the dozen or so emails back and forth between myself and casino support, at no time was that option ever mentioned. This did not occur to me as I deposited with a debit card yet I understand that QuickTender might still have been a viable alternative to checks but then I'm not in the business so not an expert in these matters.

In summation:

That the casino terms only mentioned a $10k weekly cash-in cap and nothing about payments to US players in this amount requiring four checks with maximum caps of $2,500.00 each was the first cause for confusion that could have been avoided by simply updating the terms. It took several hours and many emails and Live Chats before support ever made it clear that the $2,500 checks could be cut on a daily and not limited to only $2,500 per week!

That courier checks could be suggested by support as an option, agreed upon as my selected cash-in payment method and then be substituted, without consulting me beforehand nor informing me after the fact, illustrates incompetence that has me shaking my head to this day.

Finally, the ignorance of casino personnel in regards to payment delivery methods and also their inability to convey, in concise terms, the sequence of events a customer might expect when the customer asks specific questions in regards to these payments under pretense of some top secret banking procedures as implemented by banks used by the casino's funds handlers is as absurd as it is insulting.

If casinos had any inkling of the resentment they are breeding by this apathetic handling of cash-out payments, especially when their customers cannot help but take notice of the careful attention to detail the casinos have lavished on ensuring successful and instant deposits, they might do something about it as some of their competition, as U.S. online gaming fans are fast discovering, have done already.

I think it is a shame that there are so many who have been needlessly made to feel as I do. I am particularly surprised at this unfortunate chain of events considering the fact that I accessed the casino's website from CasinoMeister.com's Accredited Casino List. Try to keep in mind that very few people with similar experiences would ever take the time to write as I have. They just go away.

William J. Bp9y9 b
Los Angeles
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From: support@ukcasinoclub.com
To: bernynhel@xxxxxxxx.com
Subject: RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxxxxx (Lxxxxxxxxxxxxx9X)
Date: Thu, 18 Oct 2007 03:16:00 -0400

Dear William,

Thank you for contacting UK Casino Club.

We apologize for the inconvenience and thank you for your patience. Unfortunately the situation in the U.S. means that it is difficult to get funds to players there and that circumstances do chance occasionally. We thank you for your feedback.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTxxxxxxxxxxxxxX.

Kim
UK Casino Club Support
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RE: funds from withdrawal requested on 9/22 partially received, player txxxxxxxx (xxxxxxxxxxx
From: William Bxxxxx (bernynhel@xxxxxxl.com)
Sent: Fri 10/19/07 4:48 AM
To: UK Casino Club Support (support@ukcasinoclub.com); billshea@tiac.net

Dear Casino Support:

I do not contact you for the purpose of providing you with "feedback". I'm still waiting for the fourth check for $2,500.00 and I am writing again to have something done about it as opposed to offering a critique. And please do not reply to this email with further descriptions of your business problems.

What I want and what you can do is please confirm that the fourth check for $2,500 was actually cut and sent. I already know you don't actually send the checks. I also know that that means someone will have to find out what happened to that check from whoever does actually send them. If sent, when? Near the time the first three were? Or not until a week later? Please confirm if that check was ever generated or not, today, as I have no intention of "watching out for it" until the end of next week, as has been suggested, if it doesn't exist. If it is discovered that the check was never generated for some reason, please expedite it. If it was generated but not mailed for several days to a week after the first three then let me know. If it was sent soon after the first three then consider it to be lost in transit and order a stop payment, at once. After the stop check is confirmed, please have a replacement forwarded.

Please advise me as to the status of the final $2,500.00 payment which is the outstanding balance of the $10,000.00 Casino Action Group owes me per my withdrawal request of Saturday, September 24, 2007 i.e. as to the soonest I can expect the check to be generated and sent or, if it was already but delayed or if not delayed then lost in transit, the soonest the stop payment can be confirmed and a replacement check issued.

William J. xxxxxxx
Los Angeles
--------------------------------------------------------------------------From: support@ukcasinoclub.com
To: bernynhel@xxxxxxxx.com; billshea@tiac.net
Subject: RE: funds from withdrawal requested on 9/22 partially received, player tukxxxxxxxx1 (LTKxxxxxxxxxxxxx)
Date: Fri, 19 Oct 2007 09:25:07 -0400

Dear William,

Thank you for contacting UK Casino Club.

We have confirmed that the check was indeed sent. We have requested further details on this check as you wanted and will forward them to you as soon as we receive them.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LxxxxxxxxxxxxxX.

Sanjeev

UK Casino Club Support
---------------------------------------------------------------------------It is obvious from the following entries that nothing had been done by support in all this time other than to reply to my emails
--------------------------------------------------------------------------
From: support@ukcasinoclub.com
To: bernynhel@xxxxxxx.com; billshea@tiac.net
Subject: RE: funds from withdrawal requested on 9/22 partially received, player tukxxxxxxxx(LTxxxxxxxxxxxX)
Date: Fri, 19 Oct 2007 09:25:07 -0400

Dear William,

Thank you for contacting UK Casino Club.

We have confirmed that the check was indeed sent. We have requested further details on this check as you wanted and will forward them to you as soon as we receive them.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is xxxxxxxxxxxxxxxxxx.

Sanjeev

UK Casino Club Support
--------------------------------------------------------------------------
Yeah! Sure they confirmed it, that's the ticket!
--------------------------------------------------------------------------
RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxxxxx (xxxxxxxxxxxxxxxxxxxxx
From: William Bxxxxxxxx(bernynhel@xxxxxxxxxxx.com)
Sent: Sat 10/20/07 3:58 AM
To: UK Casino Club Support (support@ukcasinoclub.com)

Dear Support,

Thank you for looking into this matter. As of today, one week since the arrival of the first three checks, the fourth is still missing. As long as you have taken the time to follow up on this, please advise as to when the check was sent, the amount of the check, the check date, check number and the date the check was mailed.

I am almost embarrassed to admit that I am a little baffled as to why you failed to include this information, the minimum standard in such queries, in your reply to my request from yesterday. I thought I had taken great care in explaining each of my positions regarding the missing check, in advance and pursuant to obtaining these details. Apparently I am mistaken which is the cause of my embarrassment. On a lighter note, the hard decisions have already been made so please just fill in the blanks and, if applicable, act. I have re-printed an excerpt from my email, yesterday, for clarification purposes following:

"If it is discovered that the check was never generated for some reason, please expedite it. If it was generated but not mailed for several days to a week after the first three then let me know. If it was sent soon after the first three then consider it to be lost in transit and order a stop payment, at once. After the stop check is confirmed, please have a replacement forwarded."

The preceding may be re-interpreted in the following manner:

A. If it is discovered that the check was never generated for some reason, please expedite it.
B. If it was generated but not mailed for several days to a week after the first three then let me know.
C. If it was sent soon after the first three then consider it to be lost in transit and order a stop payment, at once. After the stop
check is confirmed, please have a replacement forwarded.

I realize that, expressed in this fashion, the above items can sometimes appear to each require that some action be taken to be accomplished. This is not entirely true and it may please you note that only items A. and C. actually require any action at all on your part! OK, C. is really two actions but try not to think about that right now. It could be B.... You can never be sure when your lucky day will come! Please advise.

William J. Bxxxxxxxxxx
Los Angeles
==========================================================
RE: funds from withdrawal requested on 9/22 partially received, player txxxxxxxxxxx (LTxxxxxxxxxx9X)‏
From: UK Casino Club Support (support@ukcasinoclub.com)
Sent: Sat 10/20/07 5:06 AM
To: William Bxxxxxxxxx (bernynhel@xxxxxxxxx.com); billshea@tiac.net
Dear William,

Thank you for contacting UK Casino Club.

As per our previous emails:

"I suggested waiting until the end of next week is that your final $2500 check was processed to the Bank on the 30th Sep. 20 days from that date would be the end of next week. "

We therefore suggest against canceling this check as it could take up to two weeks for us to receive confirmation of the cancellation from our banking processor and it would mean that if the check were to arrive in the next few days you would most likely be unable to cash it. A re-issued check would take approximately twenty to twenty-five working days to arrive so it would create a significant delay in payment.

It is unlikely that it was lost in transit at this stage since the first three checks were sent by courier and would have arrived significantly faster than the check that could not be sent by courier. At this stage it is most likely to arrive some time during the next week. I apologize for any confusion but unfortunately we are unable to anything to speed up the arrival of your check at this time.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTxxxxxxxxx2xxxxxx
Kim

UK Casino Club Support
-------------------------------------------------------------------------
RE: funds from withdrawal requested on 9/22 partially received, player tukxxxxxxxxxx (LTxxxxxxxxxxxxxxxx4‏
From: William Bxxxxxxxxxxx(bernynhel@xxx.com)
Sent: Sat 10/20/07 1:26 PM
To: UK Casino Club Support (support@ukcasinoclub.com)
Dear Kim and Sanjeev of UK Casino Club Support:

The first three checks were not sent by courier. They were sent USPS First Class Mail as evidident, for one, by the fact that they were received in my mailbox each in separate envelopes each with USPS First Class Postage stamps affixed. These three checks accounting for about three fourths of my cash-in requested on Sept 22 were not received until Oct 13. Why do I believe such nonsense as this to be true, you ask? My second clue to the answer to this was obtained when your representative, Andrew, gave me the following information on October 4th, via private message through CasinoMeister.com. Prior to October 4, I was not aware that there was such a thing as a casino rep and before that time I knew of no other alternative than to to deal directly with casino support and, as you are most probably, tediously coming to realize, communicating with casino support consistently produces substandard results and is therefore considered, by most, to be an enormous, if not completely aggravating and frustrating, (did I mention futile?) waste of time. I've highlighted the happiest bits to aid in relieving any stress that may otherwise be starting to over-tax your attention span:

"Hi Bill,

I've got some good news and some bad news.

The bad news is: your checks were not sent via courier.

The good news is: if we'd tried to send them via courier, you wouldn't be seeing them for at least another month.

What's happened is that our financial officer marked your checks as to be sent by courier and deducted the courier fees from their balances, but then mistakenly sent them via regular check. The checks were sent on the following dates:

$2500 - 30th
$2465 - 27th
$2465 - 25th
$2465 - 24th

Which means that you should have received all of them within the next couple of weeks.

The reason I say that if they had been sent via courier that it would take longer to receive them is that after we sent that check on the 27th, our payment processor let us know that we could no longer sent courier checks at all to our players in the US, and that any courier checks sent in the fortnight prior would have to be stopped and reissued. Checks stops generally take at least a couple of weeks to be confirmed and we would have had to wait for those confirmations before we could have reprocessed and resent them.

Regardless, the fact remains that we made a mistake and your customer service experience hasn't been the best, for which I am really sorry; and I'm sorry also that your checks are going to take longer than you were expecting to be received. I've credited your $105 in courier check fees back to your casino account, and, as some small compensation, a $100 bonus.

Please let me know if there's anything else I can do for you.

Cheers,

Andrew @ Casino Action"


The following statement, an excerpt from the email to which I now am responding and re-printed again, below, in the body of the same email which I have taken the liberty to highlight for the usual reasons:

"It is unlikely that it was lost in transit at this stage since the first three checks were sent by courier and would have arrived significantly faster than the check that could not be sent by courier."

It may interest you to know that, not counting my PM exchanges with Andrew but including the collection of correspondence I have had the joy of accumulating since October 13, (when I received, if you would be so kind to remember, the first three checks and contacted support to query as to the possible whereabouts of the fourth - which has been producing nothing less than the gems by you fine people as is evident from an actual excerpt, reprinted above, in italics) a total of 41 of queries via email and LIve Chat, complete with responses, and which, I am happy to say, has inspired me to take up the hobby of archiving in my new Casino Action folder. The entire body of work centers around, for the most, my original question which may be paraphrased as : "OK. I have requested a withdrawal. What happens now?" If you are interested I would be happy to forward my complete collection to you. Or you may view the same collection on CasinoMeister.com's forum in the very near future. The working title for the post to look for will be similar enough to the actual title for me to divulge it now: In the "Online Casino" forum: Guiness World Book of Record's Panel to Consider "Most Agonizing Quantity of B.S. Accumulated From an Online Casino - Post Withdrawal Request" as Newest Records Category! No matter where you choose to read it I would be remiss in neglecting to urge you to do so. It is hilarious!

Re: my missing check of $2,500.00: please inquire as to what Casino Action's "other hand" might be up to and advise via reply to this query. As it appears that statements made by Casino Action personnel cannot all be true, it is my sincere wish that you sort this out prior to wasting any more of your valuable time before you add any more correspondence to my collection even if it would mean increasing my chances for inclucion in Guiness's Book.

William J. Bxxxxxxxx
Los Angeles
--------------------------------------------------------------------------
From: support@ukcasinoclub.com
To: bernynhel@xxxxxxxxxxl.com; billshea@tiac.net
Subject: RE: funds from withdrawal requested on 9/22 partially received, player tukxxxxxxxx1 (LxxxxxxxxxxxxxX)
Date: Sat, 20 Oct 2007 16:46:30 -0400

Dear William,

Thank you for contacting UK Casino Club.

I have now forwarded your issue to our Management, and anticipate that they will respond as soon as possible.

I do apologize for the inconvenience you have been experiencing, and thank you for your patience.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is Lxxxxxxxxxxx9X.

Kim

UK Casino Club Support
--------------------------------------------------------------------------
RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxxxxxxxxx (xxxxxxxxxxx4‏
From: William Bxxxxxxxx(bernynhel@xxxxxxx.com)
Sent: Sun 10/21/07 4:00 AM
To: UK Casino Club Support (support@ukcasinoclub.com)
Dear UKCasinoClubSupport:

Gee, thanks.

William J. Bxxxxxxxxxx
Los Angeles
 

fcat

Banned User
Joined
Jun 4, 2007
Location
fl
Interesting reading burn in hell, at least you WILL get paid. I think casino action is one of the best groups out there. Congratulations on your win.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
I just hope you have fun with it,buy something,etc. That was WAAAYY too much work:D
 

USA2112

Dormant account
Joined
Oct 8, 2007
Location
USA
Congrats on the win bernynhel.

Quite a lengthy descusion there, whether its worth butting heads with this casino and trying to place a blame or insult to them really don't make any sense though, they are paying you your winnings "outside of this check that has seem to go mia" and due to the problems that can arise, and have, I don't think it will make the process any quicker. The $3000 has been took care of and replaced back in your account, plus the $35 fee's and a extra bonus for your troubles. It seems they are actually handling this the best they can in reply to your concerns as they should, I believe your concerns should be adressed. But if this MIA Check is an error with the mail service or due to the processing time of the bank itself as they have mention, maybe just a little more time is needed to work this out and not jump to conclusions. After all this is an accredited casino. More are less give them a break! "Biggest Load of B.S. from Online Casino" Not sure if I agree with this statement. I have seen so much worst here at the Casinomeister forum and other watchdog forums I'd love to be in your situation. $10,000 winner!

As for as information, Its like you want information that the casino has made clear their limitations on and what information they can supply, "on banking and the process" this does not seem unreasonable considering now all the new laws and conditions in place with banking transaction. Two things, one I'm just glad they can find ways to process withdrawls at all for the USA, and two, that there still is casinos out there "With 'credibillity' ..."that are willing to do so for USA players. Also, if the process takes a little longer thats fine, as long as I get paid. If terms need to be changed as they go to keep up with these changes, I would not hold the small things against them and just try to except it.

I do hope things get process a little quicker on this matter and should have been, but sh*t happens just give it a little more time.

Congrats again on the win! Nice one. :thumbsup:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Far more likely to be a load of BS from the banks.

The times don't add up, even for regular mail. I suspect it is a case of the banks or processors sitting on the transaction for some days (weeks even) before it is physically posted into the mailbox, after which it takes the usual 1 to 2 days to arrive.
It even looks like the banks are deliberately being "difficult" with this business of not being able to send via courier. An "illegal" transaction is just as "illegal" however sent. Perhaps the tracking system somehow allows back tracking to source of the payment by the authorities, as well as the players.
Looks like US players should consider taking a break from high rolling or winning big. $10,000 paid out that fast is bound to raise a few eyebrows.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Blind, dumb Bloody hell! How did you manage that???

Blind, dumb luck. Played some VP til I had a bank of a few hundred, contacted live chat to waive my bonus, and then played a bunch of slots and hit big wins on features with high bets. Actually cashed out $2,500 but thought better of it later and reversed the withdrawals -a little known but brilliant strategy that I'm sure a few of the more savvy CM members employ regularly. Lost all but $800 in about 5 minutes at CSP then settled down to some Jacks or Better - a game that is dependable across all software versions - got lucky with some doubling - once, never twice, then got lucky some more and hit a couple a big slot feature wins - 4 scatters on Cashanova so as I felt I couldn't lose that back fast enough I ran to Loaded and, betting max bet ($125 a spin), I hit a feature then the 4 scatters! The screen shot link, below. Easy peasy Japaneasy! ;)

https://www.casinomeister.com/forums/threads/winner-screenshots.4193/

https://www.casinomeister.com/forums/threads/winner-screenshots.4193/
 
Last edited:

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Congrats on the win bernynhel....whether its worth butting heads with this casino and trying to place a blame or insult to them really don't make any sense though, they are paying you your winnings.....

Quite right, its not as if I'm being burned. And the 3000 back into my account was only due to my initially making a withdrawal request of $13,000 which exceeds their $10k/week cap - not really done for me. And all of the great customer care in refunding the courier ck fees and the comp for my "troubles" was only due to CM member, Casino Action, or Andrew, the Casino Rep for UK Casino Club.

The only reason I bother posting all of this now is because of all the trouble I've been put through just to get paid, by all accounts, that which I'm owed.

The latest, newest email exchange:

From: support@ukcasinoclub.com
To: bernynhel@xxxxxxxx.com; billshea@tiac.net
Subject: RE: funds from withdrawal requested on 9/22 partially received, player txxxxxxxxxx1 (LTKxxxxxxxxxxxX)
Date: Sun, 21 Oct 2007 19:10:28 -0400

Dear William,

Thank you for contacting UK Casino Club.

With regards to your most recent cashin, the $2500 check you are waiting on was definitely sent out on the 1st October. However, this check was not sent via courier and therefore will take 15-25 business days to arrive. If you have not received the check by early November, please advise us and we can arrange for this check to be cancelled and reissued.
Again, I do apologize for any inconvenience this matter has caused you and sincerely thank you for your patience and understanding in this matter.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTxxxxxxxxxxxxxX.

Vivien

UK Casino Club Support

and my reply:

RE: funds from withdrawal requested on 9/22 partially received, player tukr04728821 (LTK910229274‏
From: William Bxxxxxxxxx (bernynhel@xxxxxxxx.com)
Sent: Mon 10/22/07 10:38 AM
To: UK Casino Club Support (support@ukcasinoclub.com)
Dear Vivian of UK Casino Club Support:

As I have already explained, none of the checks were sent via courier. This was explained to me by Casino Action personnel and has so far never been refuted or otherwise contradicted. Per Andrew, your representative, on October 4th:

'What's happened is that our financial officer marked your checks as to be sent by courier and deducted the courier fees from their balances, but then mistakenly sent them via regular check.'

I would tend to interpret the foregoing statement to suggest that not just the $2,500 check but also the three checks for $2,465, all received on October 13, were sent via regular mail and not by courier. This coupled with the fact the the three I received, "sent" by the casino on Sept 24, 25 and 27, were all dated either Oct 2 or 3 and did not reach me, via regular, NON - courier mail, from only 250 miles from where they were sent, until October 13. By providing support with the information I received from Andrew on October 4th (above, in italics) combined with providing all of the circumstances under which the first three checks were received by me, recounted in the minutest, most painstaking detail, in chronological order and to the best of my recollection in prior, multiple queries, it had been my hope, as it is still my hope again, today, that casino support could be persuaded by logic and common sense to, perhaps, support me in my hypothesis that the fourth check for the amount of $2,500 may very well be, in fact, ever so slightly tardy, behind the times, fashionably late, cunctative, slower than molasses in winter, totise-esque, snail-like, sluggish, lackadaisical, dawdling, hung up, laggard, unpunctual, behind time, overdue, put off, delayed and otherwise not arrived in (especially) relation to it's predecessors to be possibly classified as "lost, meriting replacement".

If any of the above is, indeed, false, I would certainly be interested in hearing about it as as well as any accompanying explanations otherwise please activate the process for the check's replacement and all of the agony you intend to inflict me with associated with that nightmare as is convenient.

I was under the impression that this matter had been forwarded, per your previous email, to management. I am sorry to see that that did not work out for you.

William J. Bernstein
Los Angeles

Remember, at cash in, I was told "checks take 7-10 days." Can anyone understand why I am now being asked to wait til Nov for the last check? Is there anyone who feels that "yeah, the other checks were sent courier and this one wasn't so it probly (sic) is just, you know, takin longer" ?????

After a month of all of this needless idiocy I am only airing this publicly now as it is my belief that any casino group that can be so complacent in their knowledge that a scenario such as this could ever even be remotely possible has lost the right to the expectation that a customer will continue to endure this on the down low! And they if don't like it then maybe they should have exerted at least a small fraction of the efforts they have so obviously invested in receiving deposits into assuring that winnings be paid out to their U.S. depositors in a safe and humane, stress-free fashion.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
If you go into your userCP you'll see 'manage attachments' and every pic you ever posted is prolly still there... click on the right one, then copy and paste the url... should do it:)
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
Interesting reading burn in hell, at least you WILL get paid. I think casino action is one of the best groups out there. Congratulations on your win.

I agree - could be much much worse BUT it could be better too. And I only posted, with a very non-accusatary title, if I might say so myself, after a month of total B.S. I am still more than a little surprised at this experience from an accredited casino after winning so quickly (read: dumb luck) followed by the casino's win confirmation. Of course I waived the bonus so what else are they gonna say?

It was a lot of work putting all of this together and, I assure anyone reading this, I'd have been happy beyond happiness to have never had this "opportunity". I hope that this may encourage all casinos to do a little more research in finding smoother payout solutions to US customers instead of just saying "F*** it! It's not our fault your chicken-s**t congress passed those laws!" when they cite their seamless deposit methods out of the other side of the very same necks! I know it's a "hassle" but so was scouring the gloobe and all the trial and effort and the bozos they had to wade through to settle on the vast menu of credible deposit methods now offered by most online casinos. So, f**k it! ;)
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
If you go into your userCP you'll see 'manage attachments' and every pic you ever posted is prolly still there... click on the right one, then copy and paste the url... should do it:)

Exactly how I got the link there in the first place, and, after seeing the problem you were having, the second place too! I tried it again and I get my orig post/screenshot. What am I doing wrong? Why cant I click it and go to the wrong place where it sent you? Imma start posting s**t now if I dont get some f**kin' answers! **** ** dammit!
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I don't know Berny, maybe try to !@#%@#$@#$^34 the **&*** with a !@#$!@#$# and if it doesn't show up, just !@#$%!@#$%^!!!! That's about all I can think of:)
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
whew what a read!! im off to clean my reading glasses and take b.c powder, i agree with lizz youll get your money:)
Interesting reading burn in hell, at least you WILL get paid. I think casino action is one of the best groups out there. Congratulations on your win.
I just hope you have fun with it,buy something,etc. That was WAAAYY too much work:D
I can't say it any better than that.
Today after reading this my back is feeling great now after sitting up straight after all this.
Good for you.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
So, you were playing 'coins' instead of credits... so that's 45,560 twenty-five cent pieces or a lousy $11,390? pwhaaa :D Damn fine spin.... I'll join you in the hall of fame someday, then we can both bernynhal!
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I just hope you have fun with it,buy something,etc. That was WAAAYY too much work:D

A year ago I gave my car to my niece who has a toddler and, at the time, only a sketchy junker for transpo. I have a nice bicycle, (yes, just like in The 40 Year Old Virgin so go ahead and LAUGH!) attached these really neat-o collapsible metal wire baskets where panniers would normally go - holds way over 2 large bags of groceries, 12 paks of soda, huge boxes of kitty litter, dead car batteries, etc - and wisely chose to invest the money I could've easily squandered on replacing the car in illicit drugs and online gaming! OK, it might be considered a stretch calling drugs an investment when they are only consumed by me but that they were consumed for the purpose of online gaming enhancement makes it a legitimate business expense (that's the ticket!) and fully deductible under schedule C! And, yes, I list my occupation as "gambler" OK? (stop that laughing!) I'm buying a nice used car today, thank-you!, which is really only a coincidence but now I have about $5k extra that I can spend on rims! :yahoo: Drugs, too!
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
So, you were playing 'coins' instead of credits... so that's 45,560 twenty-five cent pieces or a lousy $11,390? pwhaaa :D Damn fine spin.... I'll join you in the hall of fame someday, then we can both bernynhal!

Could you imagine a five scatter win? :baby: (sorry, no happy faces PEEING themselves!) My earliest big wins were at the infamous Golden Palace Casino and its sister site, Grand Online Casino, of all places. Playing Jacks or Better I hit two royal flushes at the former within 15 minutes in the same session! The first with five $5 "coins" bet for $4k, followed buy one with (what else?) five $25 "coins" bet! (I think or is $10 their highest? I'm in LA so can't access and jones BAD for Playtech! Practically dope-sick about it!)- a total of (I think) $32k? The very next week I hit the royal flush playing J or B at the latter with the "Big Bet" in. Had $4k/week (their pay-out cap) wire transfered to my bank from each casino for a couple of months. (tip - DON'T DO THAT!) Here's another tip, FYI - two of the royals, one at each site, were dealt as 9h 10h Jh Qh Kh which, obviously, meant I had to break up a pat straight flush to royal. You think you could do it too, huh? OK, lol! It's a lot easier if you don't make the first mistake of calling yer ol' lady over from the living room to see the deal while you're trying to decide what to do and having her start screaming at the top of her lungs, "What the F*** 's the matter with you, ***HOLE??? Are you F***in' NUTS???" after making the second mistake of sharing your decision with her, believe me! Sure, I was a genius - AFTER! The third was dealt as a pat royal - not nearly the same thrill factor but still merited a "wahoo" which I'm sure that four or five hundred of my very closest neighbors had the joy of sharing with me. Needless to say, the second time I was presented a K hi heart flush, my only worry was discarding the wrong card by mistake. :D That's it. My entire repertoire of "aces" while online in about 5 years and 3,498,386,124 hours, 11 minutes. Like that first hit of crack. Cept at CA I got a second "first" hit!
 

SlotsWizard

Dormant account
Joined
May 11, 2006
Location
North of Antarctica
two of the royals, one at each site, were dealt as 9h 10h Jh Qh Kh which, obviously, meant I had to break up a pat straight flush to royal.
I'm glad that worked out for you but I feel the need to share that the best play in that particular situation (assuming it was Full Pay 9/6 Jacks or Better) is to keep the pat Straight Flush.

EV of Straight Flush = 50.0000
EV of KQJ10 = 18.61702

As you were. :D
 

USA2112

Dormant account
Joined
Oct 8, 2007
Location
USA
The only reason I bother posting all of this now is because of all the trouble I've been put through just to get paid, by all accounts, that which I'm owed.

I agree 100%, you are owed and by now this should have been totally resolved. But due to certain flaws in the system of cash outs / ignorance it is a question of whos ignorance. Seems more the problem is with the bank then the casino outside of the casino processing the delivery of the withdraw properly.

Then on the other hand, with the terms stating that you shouldve been paid in full in 7 days, it is a legitimate bitch, and I do see both sides. But it is all a matter of time and it will be resolved and that was my main point, is it really worth the effort your putting out. If nothing else maybe it will get the casinos to realize they need to come up with better processing for withdraws for USA players, and even though they believe they are doing their best it will make them do a little better.

I guess I just look at things more on the passive side sometimes and believe patients is a virtue, and being the casino is a guaranteed payout of your winnings and whether or not it was 100% the casinos fault, that you have clearly pointed out all mistakes made and the casino has tried to resolve this issue with total respect to all your questions the best they can, I just felt they deserved a break.

I will say this, these problems would not even exist if the village idiot had not sign the new gambling legislation bill, so most of the blame really lies on one mans shoulders, not that this justifies, but it sure would make it easier for the casinos with credibility to serve us USA players better when it comes to withdraws.


Like the screen shot! Nice one. Sure wish I could play, but I live in Illinois and intertops is just not the luckiest place for me to play. Anyone know any other Micro casinos I can play at? :rolleyes:
 

fcat

Banned User
Joined
Jun 4, 2007
Location
fl
There are none sorry to say Try 3dice casino, payments processed in less than 12 hours, payment received in 3 days.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I'm glad that worked out for you but I feel the need to share that the best play in that particular situation (assuming it was Full Pay 9/6 Jacks or Better) is to keep the pat Straight Flush.

EV of Straight Flush = 50.0000
EV of KQJ10 = 18.61702

As you were. :D

Don't you know it but THANK GOD for artifically induced game-play enhancement!!! :drink:

The latest exchange, tit for tat:

From: support@ukcasinoclub.com
To: bernynhel@xxxxxxx.com; billshea@tiac.net
Subject: RE: funds from withdrawal requested on 9/22 partially received, player tukxxxxx1 (LxxxxxxxxX)
Date: Mon, 22 Oct 2007 13:56:29 -0400

Dear William,

Thank you for contacting UK Casino Club.

I have now forwarded your issue to our Management, and anticipate that they will respond as soon as possible.

I do apologize for the inconvenience you have been experiencing, and thank you for your patience.


Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is Lxxxxxxxxxx9X.

Mark

UK Casino Club Support

And my reply:

RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxxx1 (Lxxxxxxxxx74‏
From: William Bxxxxxxx (bernynhel@xxxxxxx.com)
Sent: Mon 10/22/07 1:39 PM
To: UK Casino Club Support (support@ukcasinoclub.com)

While you're at it, please pass this along as well:

The three checks I did manage to receive are still sitting at the check cashing establishment where I conduct business of this nature as they have been since last Monday. October 15. XXXXX State Bank, where your processor conducts business, has made it a policy to no longer verify funds/accounts over the phone, email or any other method capable of providing instant gratification of any kind. When I called them Monday for the sole purpose of knowing what kind of grief, in advance, my check casher was likely to encounter, I was told that facsimiles of the checks were required to be submitted, via fax, to a toll-free fax telephone number. This was NSB's V.O.D. department and once the facsimiles of the checks were received, the V.O.D. departmental head would, within a time span of, on average, two to three business days, get back to someone. So add this time to your original quote, contained in the email I received from David of support on Wednesday, 9/26/07 at 16:57 GMT (-08:00): "Checks take 7-10 working days to reach you." as I can now almost be certain that it would be safe to say, under the present circumstances, that such a statement could be perceived, by some, as a bit optimistic.

William J. xxxxxxxx
Los Angeles

The outcome:

The casino's check processor's bank never paid the courtesy of responding to the fax's they required my check processor. The fax's were sent last Monday and I was paid the balance (the check casher knows me, casino checks and so he spotted me a couple $k) today as the checks cleared.

Seems more the problem is with the bank then the casino...

The banks are definitely causing the problems. Obviously, potential bank snags aren't taken into consideration when a casino shops for check processors. To be fair, why would a casino even think there should be a problem in the first place? But I'm sure the headaches are mounting as the casinos are the ones who have to deal with it and as more US customers scream and post their frustrations in forums, detailing the BS the casinos have, perhaps inadvertently subjected them to, more casinos may start insisting that their processors and their processor's banks take greater care to not alienate their customers! If I was running an online casino and read this thread about a customer I'd be pissed! And look at all the threads on this very issue.
 
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