Here's even the better question, let's say you deposit at an Accredited Casino. That advertises 30x playthrough, yet the playthrough counter gives an extra 2x times play. Making it 32x times. Yet support doesn't see it? What would a good casino manager do?
There are many scenarios that might be a bit uncomfortable for both the player and the casino staff. Player making a typo at the cashier and ends up coming in for $1000 instead of $100, casino rep crediting the wrong bonus amount or setting a wrong playthrough, misspelling problems with the senders and receivers name, etc
All of these situations have a solution. Nothing beats a good old Grown-up attitude its what makes misunderstandings be resolved sooner and more effectively. Again, I insist that both the player and the casino should always be acting like adults who are not trying to fool anyone and will do whatever it takes to solve things in a timely manner.
Childish behavior on both sides (player and casino) should be prohibited in this industry. Both the casino reps and the players should never engage in pointless discussions trying to see who makes the other person shut up or just to prove them wrong with no backup evidence. Whoever has the truth by its side should never get upset. Let all arguments be proved by evidence. We cannot have any type of pointless and childish attitude. If the casino rep is wrong, then he should stand corrected and move on. No discussion, No debate. Same way with the players: Once they have been proven wrong there should be no further discussion. No debate. Everybody has the right to get an answer for any particular issue. Now, if that answer does not please one of the parts involved (when its a common sense answer based in the truth), adult behavior should be encouraged.
We must all learn to accept that people are people and that every now and then everybody could incur into a mistake. That doesnt mean that there is not going to be a solution. Au contraire. Once the mistake has been pointed out, all parts involved should act accordingly without any type of discrepancies. Always looking out for the best.
I have seen many things happen. Imagine this situation for example: You come in for $100 and take a slots only bonus. You forgot about the bonus restrictions and played one blackjack hand. After you played that hand, you remembered that it was a slots only bonus and you go back to play the slots immediately without talking to the casino staff. Within 4 spins you hit a jackpot. Now you have $20K in your account instead of $200. Now you got plenty of money to cover the playthrough and still be able to cashout a large sum of money. Lets say that you finished the playthrough and you ended up with $15K in your account and go directly to make the payout request. What is going to happen with that withdrawal request? It is going to get denied. Why? Very simple bonus rules have been broken. It makes no difference if you only played one or two or thirty blackjack hands. The rules cannot be broken by any of the parts involved (casino and player). If the player has used his bonus in a proper way and the casino is alleging that the player broke the rules, the player has all right to demand some sort of evidence from the casino manager (i.e. game log or anything similar that shows the account activity) to double-check if there has been a problem. If the manager refuses to cooperate in any way (i.e. doesnt want to explain where the error occured) and comes up with an excuse, then we would be incurring in childish behavior, which is completely and totally reprehensible.
Now, given this scenario what would a manager do? The manager doesnt have many choices he can make. He could reset the players deposit and same bonus back up to start all over (if the game log shows that it was only one hand like the player said) if the player contacts support right away. There are other decisions the manager could make, for example he could also set the deposit back up and ask the player if he wants another bonus (this is in very rare occasions, usually after the player has proven his loyalty to the casino only). But the fact that the player wont receive that money still stands (because he is not entitled to it).
Now, lets imagine this final scenario (I could go on all day but I cant write a whole book on just a thread reply)
Lets say you make a $100 deposit and you want a 100% bonus. You let the casino rep know what bonus you want and the rep agrees to give you that bonus. The deposit goes in but when you check your balance you only see $100. You are very eager to play and just cant wait to see what happened to that bonus. You start playing with your cash money (the original $100 deposit) and you hit a jackpot suddenly you remember that the bonus money (which is subject to certain specific playthrough requirements) hasnt been credited yet (meaning that there is no playthrough to cover) so you make a payout request for the full balance in the account thinking that you are entitled to be PIF and that you have the truth by your side. This might sound like a clever idea but remember nobody wants to fool nobody here and we are all adults. The original deal was to get a 100% bonus on that $100 deposit and that should be honored. Same thing happens when a player makes a deposit, plays the deposit down to $0, and then calls back to see what happened to his bonus and wants it credited right away.
There could be a number of reasons why that bonus could not be credited right away (reps cpu got stuck, he was a new rep and took a long time to put it in, cpu rebooted all of a sudden, negligence, etc). In case that something like this happens and the player notices it, he should contact support again to ask them where is the bonus and demand an explanation for this delay and it is the reps responsibility to explain what happened and provide a solution to this problem.
These types of situations must be handled with care always. Managers could make an exception here depending on the customers history (or any other fact that the manager could consider relevant). If the manager decides that the player is not entitled to that bonus, then he should explain himself as in why he decided that, and the player should accept the managers explanation (as long as it appeals to common sense and adult behavior).