nbay1401@hotmai
Dormant account
- Joined
- Nov 18, 2008
- Location
- usa
Hi
i have been a player of several online casinos for the past couple of years and i have found myself to be pretty lucky with any microgaming casino. I occasionally play at rival casinos and this past friday i made a deposit to simon says casino. On sunday I requested a withdrawl of 600.00 which was processed. When I requested the cash out I still had some money in my acct (approx 43.00 I left in there). On monday I logged back in to my acct with them to play the money that i had left and when i logged into my acct i had gotten a free 20.00 chip which i claimed and added to my acct which then brought my balance to 63.00. I played on that money until Tuesday when I requested a withdrawl for 5000.00 and upon the request i was told that i could only withdrawl 243.00 because the 20.00 free chip had a 10x max cashout. I asked the rep that I was chatting with how that was possible if I alredy had an existing balance before i claimed the 20.00 free chip so I was unsure how they figured that the 20.00 free chip they gave me was what made me win the 5000.00. the operator kept repeating herself saying there was a 10x max cashout for that free chip. I told her that I wanted to speak to a supervisor and was told there was not one available for me to speak to. I ended my chat session with her and logged back into my acct to find that I now had a 0.00 balance adn my acct history shows a withdrawl for 243.00 but where the other 4750.00 went to is nowhere to be found. i understand that with coupons and promos that there are wagering and cash out requirements but where i am confused is how they figured their 20.00 is how i won the money i won considering i already had money in my acct prior to claiming the chip. If I got techinical about it 2/3 of the money i started with was mine to begin with so i could see them only giving me half or something like that but they didnt adn then to top it off whether it was bonus money or my money in the acct it should have been left in there. I have never had a problem with microgaming casinos so this is all new to me and i am hoping maybe somebody can give me some insight into this? If i had nothing in the acct to begin with and claimed the 20.00 free chip and won i could see where they are coming from however that is not the case. Somebody please help me!!!!!!
i have been a player of several online casinos for the past couple of years and i have found myself to be pretty lucky with any microgaming casino. I occasionally play at rival casinos and this past friday i made a deposit to simon says casino. On sunday I requested a withdrawl of 600.00 which was processed. When I requested the cash out I still had some money in my acct (approx 43.00 I left in there). On monday I logged back in to my acct with them to play the money that i had left and when i logged into my acct i had gotten a free 20.00 chip which i claimed and added to my acct which then brought my balance to 63.00. I played on that money until Tuesday when I requested a withdrawl for 5000.00 and upon the request i was told that i could only withdrawl 243.00 because the 20.00 free chip had a 10x max cashout. I asked the rep that I was chatting with how that was possible if I alredy had an existing balance before i claimed the 20.00 free chip so I was unsure how they figured that the 20.00 free chip they gave me was what made me win the 5000.00. the operator kept repeating herself saying there was a 10x max cashout for that free chip. I told her that I wanted to speak to a supervisor and was told there was not one available for me to speak to. I ended my chat session with her and logged back into my acct to find that I now had a 0.00 balance adn my acct history shows a withdrawl for 243.00 but where the other 4750.00 went to is nowhere to be found. i understand that with coupons and promos that there are wagering and cash out requirements but where i am confused is how they figured their 20.00 is how i won the money i won considering i already had money in my acct prior to claiming the chip. If I got techinical about it 2/3 of the money i started with was mine to begin with so i could see them only giving me half or something like that but they didnt adn then to top it off whether it was bonus money or my money in the acct it should have been left in there. I have never had a problem with microgaming casinos so this is all new to me and i am hoping maybe somebody can give me some insight into this? If i had nothing in the acct to begin with and claimed the 20.00 free chip and won i could see where they are coming from however that is not the case. Somebody please help me!!!!!!