Some Guidelines for Casinomeister Warnings

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Head of Complaints (PABs), Senior Forum Moderator
Staff member
Jan 20, 2004
Hi, Max Drayman here. I'm the Pitch-A-Bitch guy at Casinomeister.

As many Casinomeister readers know Warnings are often the result of Pitch-A-Bitch (PAB) issues that have not gone well: something goes seriously wrong with the PAB issue and we feel we have to let the readership know what to watch out for. It is important to note that that means there are really two problems that result in the Warning being posted:
  • problem A was the PAB(s) that we tried to get resolved,
  • problem B was the issues that came up at the casino when we tried to get some action on A.
So most Warnings are an A + B thing. The importance of this will soon become apparent.

1. When is a Warning posted?

Warnings are usually posted when we've tried to get a PAB resolved -- that's the A problem -- and something went seriously wrong in our communications with the casino in trying to do so, thus the B problem.

There are other circumstances which might cause a Warning to be posted -- something we've discovered or some change in the way a casino group does things that we feel requires a public notice -- but these are usually pretty rare and exceptional cases. I'm going to focus here on Warnings that are the fall-out from PABs gone wrong.

2. Under what conditions would a Warning be removed?

The short answer is not unless the conditions that prompted the Warning change. In other words we'd need to believe that both the A and B issues have been resolved. This may not be as simple as it sounds.

Solving the A problem is often not that big a deal: when the casino people put their minds to it they can usually solve most PAB issues fairly quickly. Not always, but certainly more often than not. And "solve" doesn't necessarily mean satisfying the person who filed the PAB in the first place, it may mean demonstrating that the casino's actions against the PABer were justified in which case that too would be considered a resolution to the case, at least insofar as we are concerned.

I point this out largely because of a misconception that many casino people seem to have regarding a Warning posted that names a property they care about: they assume that if they make the A problem go away then the Warning is no longer applicable and should be removed immediately. In general that's not how it works.

Let's not forget the B part of this. The B thing -- that is, the issue(s) that we encountered when we tried to get A resolved -- is as much or more a part of the Warning as the A issue(s) were to begin with. [highlight]Casino people must understand that they need to address the B issue(s) before the Warning can be considered withdrawable.[/highlight] And we need to believe that they have done so. In other words there needs to be something on the table to demonstrate that the circumstances of the B issue(s) have changed and that they won't recur.

Generally speaking if the A issues and the B issues are dealt with then the Warnings days are numbered. Read on ....

3. What is the procedure for a Warning to be withdrawn?

Assuming that we know the A issue(s) have been resolved and we have good reason to believe the the B issue(s) are being addressed then:
  1. the Warning will be tagged as being "Under Review" and,
  2. a 90-day probation period begins.
The idea with the probation period is that we want to see over a reasonable period of time that A-type issue(s) are not recurring and that the B-type issue(s) have been dealt with.

In exceptional circumstances -- to be decided by us on a case-by-case basis -- the probation period may be shortened or waived. Note the word "exceptional". Simply demanding a shorter probation period -- or no probation period at all -- is not an "exception", it is a request. We will consider it if we believe there are good reasons to do so. Otherwise the 90-day period should be considered the norm.

If the probation period passes without further incident then the Warning will be marked as "Withdrawn" and will, when we do our next sweep through the forum, be moved to the Warnings archive, the Withdrawn sub-forum.

If the probation period does not pass without further incident then we have a problem. If the incident(s) are serious then the Review may simply be cancelled and the Warning returned full status. Other circumstances will have to be dealt with as we feel is appropriate.

4. How do I get a Warning I don't like removed immediately and permanently stricken from the record?

Generally speaking you don't. As far as we are concerned the Warning was posted for good reasons. Unless it can be shown that we were completely mistaken about the whole thing -- that is that neither the A nor the B problems ever really existed -- then the Warning stands and will have to go through the regular Review and (possible) withdraw procedures.

Please note that bullying us won't help. Being belligerent won't help either. We are cautious about posting Warnings in the first place and expect that any objections you may have about the Warning will respect the due process we follow on your behalf.

If you have an objection with something we've posted in our Warnings section feel free to contact us (see below) and let us know what you think is amiss. However, please do take the time to read these Guidelines thoroughly: if you understand our process the chances of us being able to assist you are very much improved.

5. Who posts these Warnings and how can I reach them?

I appear on the forums as maxd. If you want to discuss PAB issues or Warnings that precipitated from PAB issues I'm probably the place to start. Go Link Outdated / Removed and send me a PM (Private Message). Or you can email me via

Bryan Bailey is the head man at Casinomeister. He's Casinomeister on the forums. Go Link Outdated / Removed to send him a PM or email him at

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