So 32Red just blocked my account..

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
I have been playing at 32red for years, deposited thousands and thousands and cashed out ZERO over the years..

I have ALWAYS deposited using ukash or paysafecard and nothing else as nothing else works because of my region and i was even told by them a while back that if i ever want to cash out i would be able to request a wire transfer.
A few days ago i had some $ left at one of the sites i buy the vouchers from so i bought a 10eur paysafe voucher and deposited it at 32red and lost ofcourse..
The next day i get an email from 32red saying they locked my account to investigate and to tell them where i got the voucher..so i did..and they replied since "unfortunately vouchers obtained from this site are potentially fraudulent" and that "Using such deposit methods would also mean that if a you were lucky enough to win and request a withdrawal, we would not be able to send to this deposit method." <-LOL!!..obviously not and what does that have to do with anything? They decided to block my account...

Again i have deposited using ukash and paysafe for YEARS, i've always considered 32red to be the best..but its shocking how easy it is for them to block a LOYAL customer's account who did absolutely nothing wrong.

I dont want anything from 32red, i just wanted to share this, thank you.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have been playing at 32red for years, deposited thousands and thousands and cashed out ZERO over the years..

I have ALWAYS deposited using ukash or paysafecard and nothing else as nothing else works because of my region and i was even told by them a while back that if i ever want to cash out i would be able to request a wire transfer.
A few days ago i had some $ left at one of the sites i buy the vouchers from so i bought a 10eur paysafe voucher and deposited it at 32red and lost ofcourse..
The next day i get an email from 32red saying they locked my account to investigate and to tell them where i got the voucher..so i did..and they replied since "unfortunately vouchers obtained from this site are potentially fraudulent" and that "Using such deposit methods would also mean that if a you were lucky enough to win and request a withdrawal, we would not be able to send to this deposit method." <-LOL!!..obviously not and what does that have to do with anything? They decided to block my account...

Again i have deposited using ukash and paysafe for YEARS, i've always considered 32red to be the best..but its shocking how easy it is for them to block a LOYAL customer's account who did absolutely nothing wrong.

I dont want anything from 32red, i just wanted to share this, thank you.

Contact their rep.


How can YOU be expected to know that a site that has been selling such vouchers is fraudulent until you have been told. This is also a problem with UKash. The REAL issue is that someone from your region is FORCED to use these "grey market" sites, as you CANNOT use the sites officially endorsed by the voucher provider.

This is really a case of the deposit method as a whole being unreliable in your region, so they should remove it as an option for all players, rather than make it appear personal to you. If anything, block your country altogether as many operators already have. They are going to have other players using this site, or ones like it, because all other methods have been shut down.

It is also true that they might have trouble paying out. US players have had bank wires seized by the DoJ, and so have not received their money. Microgaming have already pulled out of the US, along with many of the major providers. Microgaming have also been pulling out of other countries that have introduced strict remote gambling regulations or prohibitions, so I am puzzled as to why 32Red has been taking players from Israel.
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
Contact their rep.


How can YOU be expected to know that a site that has been selling such vouchers is fraudulent until you have been told. This is also a problem with UKash. The REAL issue is that someone from your region is FORCED to use these "grey market" sites, as you CANNOT use the sites officially endorsed by the voucher provider.

This is really a case of the deposit method as a whole being unreliable in your region, so they should remove it as an option for all players, rather than make it appear personal to you. If anything, block your country altogether as many operators already have. They are going to have other players using this site, or ones like it, because all other methods have been shut down.

It is also true that they might have trouble paying out. US players have had bank wires seized by the DoJ, and so have not received their money. Microgaming have already pulled out of the US, along with many of the major providers. Microgaming have also been pulling out of other countries that have introduced strict remote gambling regulations or prohibitions, so I am puzzled as to why 32Red has been taking players from Israel.

Thanks for your reply, i'm glad someone understands what i go through trying to play online..
Also if i ever want a cashout i can do that to a bank in the "west bank" region which should be ok.

The thing is..if they gave me a warning or told me NOT to buy from that site then i wouldnt..but no..well i guess its just easier for them to block my account..
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Contact their rep.


How can YOU be expected to know that a site that has been selling such vouchers is fraudulent until you have been told. This is also a problem with UKash. The REAL issue is that someone from your region is FORCED to use these "grey market" sites, as you CANNOT use the sites officially endorsed by the voucher provider.

This is really a case of the deposit method as a whole being unreliable in your region, so they should remove it as an option for all players, rather than make it appear personal to you. If anything, block your country altogether as many operators already have. They are going to have other players using this site, or ones like it, because all other methods have been shut down.

It is also true that they might have trouble paying out. US players have had bank wires seized by the DoJ, and so have not received their money. Microgaming have already pulled out of the US, along with many of the major providers. Microgaming have also been pulling out of other countries that have introduced strict remote gambling regulations or prohibitions, so I am puzzled as to why 32Red has been taking players from Israel.

Perhaps we aren't getting the full story?

Just saying.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
This is the full story but i understand why u say that.

A rep can reply and confirm that this is exactly what happened.

Most people on this forum (including myself) love 32 Red. However mistakes do happen and issues can occur anywhere. I hope 32 Red is able to offer a resolution :)
 

nishi

Full Member
Joined
Aug 17, 2012
Location
india
don't worry its sad it happened but its good it happened with 32red

if mark cant sort it out no one can..
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Thanks for your reply, i'm glad someone understands what i go through trying to play online..
Also if i ever want a cashout i can do that to a bank in the "west bank" region which should be ok.

The thing is..if they gave me a warning or told me NOT to buy from that site then i wouldnt..but no..well i guess its just easier for them to block my account..

This is probably just as risky as buying "grey market" vouchers.

Have you contacted the rep?


If this is the level of risk involved for your region, maybe 32Red should consider withdrawing from Israel till more reliable options become available, or it gets legalised there.
 

StefW

Dormant account
Joined
Nov 15, 2012
Location
Europe
Hello,

I had the same thing happening to me just a few weeks ago. As i am from Belgium they also blocked my account, after i deposited and played!

they should put a warning on their website or even better block the countries!

StefW
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
Most people on this forum (including myself) love 32 Red. However mistakes do happen and issues can occur anywhere. I hope 32 Red is able to offer a resolution :)

I played at 32red for years, its the only MG casino i played at..so i loved 32red as well.

Vinyl its not really a risk, its a bank account in my name in the "west bank" not controlled by Israelis..it would be a problem maybe if i withdraw to a bank in "Israel" as the Israelis would have a problem with it and ask too many questions, that is if they even allow the transfer..
RTG casinos have so many other withdrawal options for me for some reason..much easier but i really dont like the software.

But that's not the issue here.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hello,

I had the same thing happening to me just a few weeks ago. As i am from Belgium they also blocked my account, after i deposited and played!

they should put a warning on their website or even better block the countries!

StefW

It looks like they are going through existing accounts and blocking countries that are probably already blocked for new registrations.

So called "Grandfather rights" were granted to existing US Microgaming players after UIGEA was signed, but this steadily progressed to existing players from certain states having their accounts closed, to all US players being shifted to an outsourced and unbranded software carrying a selection of Microgaming games, to a complete lock out of all existing US players.

Given that these cases are Israel and Belgium, it looks like existing long term players are now having their accounts closed. Belgium are now blocking domains on a gambling blacklist, and a while back, Israel introduced specific laws banning offshore gambling, which is why players from Israel are having problems depositing and withdrawing.

It would have been better to have done this in a customer friendly manner, rather than players suddenly finding their accounts blocked.

As with Spain, it could be the doing of Microgaming, not individual casinos. Spanish players suddenly found themselves locked out without notice, and it turned out that Microgaming had activated a country block on Spanish IP addresses without ensuring players were told. It caught some operators napping, including 32Red.

If you have any old MGS accounts that you have not played for a while, but never closed, see if these too have been blocked by trying to log in to the Flash casino.
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
Guys, my account wasn't blocked because i'm in Israel..apparently its because of the paysafe voucher i used (yea i dont get it either).
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Thanks for your reply, i'm glad someone understands what i go through trying to play online..
Also if i ever want a cashout i can do that to a bank in the "west bank" region which should be ok.

The thing is..if they gave me a warning or told me NOT to buy from that site then i wouldnt..but no..well i guess its just easier for them to block my account..


Thats a little unfair. For one 32 Red didn't realize that you were going to use a voucher from that site (which seems is dodgy?) and when they did discover where you had purchased it from, they took steps.

Ok, closing your account seems a little extreme, they could of just warned you before going down that road, but perhaps its not locked permanently but temporarily while your account is under investigation?

I presume its under investigation? They may think that because you used one dodgy voucher ( are they vouchers:confused: I have no idea what Ukash thingies are:p), that other vouchers that you have used in the past will also now need to be investigated.

And if they're all above board, they will probably unlock your account :)

Anyway, thats my take on it. :) Best to get hold of Mark, he'll fill in the gaps.....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Guys, my account wasn't blocked because i'm in Israel..apparently its because of the paysafe voucher i used (yea i dont get it either).

So, how could you have known that the site you have been buying them from is dodgy?

If you can't buy these vouchers from any site in case you get a dud, you can't play anyway, blocked account or not.

If they unblock it now, what alternatives do you have to deposit, and how would you verify they were legit?
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
So, how could you have known that the site you have been buying them from is dodgy?

If you can't buy these vouchers from any site in case you get a dud, you can't play anyway, blocked account or not.

If they unblock it now, what alternatives do you have to deposit, and how would you verify they were legit?

The site has sellers, if i get a dud i simply leave negative feedback, the seller wont get his funds and i would get a refund or voucher would be replaced.

There are not many sites that sell 18+ vouchers and the ones that do mostly only accept bank wire as payment, i buy vouchers with liqpay (visa/mastercard).

I guess there's no way to know if the vouchers are legit, so what do i do? just deposit and hope that its not and my account won't be locked? hehe
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
Thats a little unfair. For one 32 Red didn't realize that you were going to use a voucher from that site (which seems is dodgy?) and when they did discover where you had purchased it from, they took steps.

Ok, closing your account seems a little extreme, they could of just warned you before going down that road, but perhaps its not locked permanently but temporarily while your account is under investigation?

I presume its under investigation? They may think that because you used one dodgy voucher ( are they vouchers:confused: I have no idea what Ukash thingies are:p), that other vouchers that you have used in the past will also now need to be investigated.

And if they're all above board, they will probably unlock your account :)

Anyway, thats my take on it. :) Best to get hold of Mark, he'll fill in the gaps.....

Unfair? Again..how was i supposed to know? and is it fair to permanently just block my account?

In the email i got they said i should look elsewhere to play so yea i'd say that's permanent..but then i got a PM from a rep saying it was under investigation..im really confused as i told him.
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Unfair? Again..how was i supposed to know? and is it fair to permanently just block my account?

In the email i got they said i should look elsewhere to play so yea i'd say that's permanent..but then i got a PM from a rep saying it was under investigation..im really confused as i told him.

As I said before, it was a little extreme of 32 Red to lock your account but then as you replied after, they did state it was under investigation which means it is probably is just temporary until they sort things out.

What I thought was unfair was your quote" the thing is..if they gave me a warning or told me NOT to buy from that site then i wouldn't..but no..well i guess its just easier for them to block my account.."

I'm not sure 'how' they are supposed to give you a warning, when they don't know exactly what site you are going to buy these vouchers from?:confused: I'm guessing you can buy ukash vouchers from lots of various sites and I'm betting new ones pop up all the time, so how exactly is 32 Red supposed to know what and where customers are going to purchase their ukash vouchers from?:what:

Anyway, just saying :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The site has sellers, if i get a dud i simply leave negative feedback, the seller wont get his funds and i would get a refund or voucher would be replaced.

There are not many sites that sell 18+ vouchers and the ones that do mostly only accept bank wire as payment, i buy vouchers with liqpay (visa/mastercard).

I guess there's no way to know if the vouchers are legit, so what do i do? just deposit and hope that its not and my account won't be locked? hehe


It's not so easy for the casino. They don't just lose the deposit amount, but face other costs in dealing with this issue.

By just depositing, you are using the casino as a voucher verification service, and costing them money.

Is this the first time 32Red have received a dud, or have they had to chase you for replacement funds in the past over this issue?

Even replacing the funds isn't reliable, you could end up with a second dud voucher.

Are there any legitimate non gambling uses for the 18+ vouchers in Israel?

It seems that the voucher issuers are only selling under 18 vouchers in some countries as a means of restricting what they can be used for. The seller sites are frequented by people able to get the 18+ vouchers more easily, but this also tempts the fraudsters who will sell a code more than once. The first user gets a legit voucher, but any other users will find it to be dud. There could also be completely bogus codes being generated that don't relate to any voucher that has been bought and registered, but that will initially pass the algorithms being used to check whether the code is a valid format.

There is a similar problem with credit card numbers, as well as cloned cards, it is possible to generate valid card numbers that don't relate to an issued card. These will pass initial checks, and will only be found to be fraudulent once the merchant tries to authorise payment.

Casinos credit players instantly from a deposit, even though it can take days for the money to come through from their processor.

It seems odd that they have picked on you, rather than removing this deposit option for all players from your region as too many dud vouchers are being used.

The only other option would be for casinos to only credit deposits once they have the money, but this does not go down well with players, so is very bad for the business image.

You are going to have to find a different means to fund your account. 32Red are not going to just let you carry on using them as a voucher validation service. Other casinos are likely to take the same action if you use a dud voucher. Worse, it could happen after a big win, and cause them not to pay your withdrawal.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
You are going to have to find a different means to fund your account. 32Red are not going to just let you carry on using them as a voucher validation service. Other casinos are likely to take the same action if you use a dud voucher. Worse, it could happen after a big win, and cause them not to pay your withdrawal.

I agree... I think that 32 Red is probably just looking out for you're best interests :)
 

uxix

Full Member
Joined
Oct 23, 2008
Location
Jerusalem
I'm not sure 'how' they are supposed to give you a warning, when they don't know exactly what site you are going to buy these vouchers from?:confused: I'm guessing you can buy ukash vouchers from lots of various sites and I'm betting new ones pop up all the time, so how exactly is 32 Red supposed to know what and where customers are going to purchase their ukash vouchers from?:what:

Anyway, just saying :)
What i meant was, they could've told me AFTER i told them where i bought it from NOT to buy vouchers from that site or even remove the deposit option altogether (then i would have no way to deposit hehe)..

And you are right, they cant know where customers are going to buy...so remove the deposit option, it would be horrible for someone to win a jackpot only to have his winnings voided.

Also..yes the rep said that it was under investigation, so why was i told in the email that it was permanently blocked and to play elsewhere? which is it? No updates from the rep.

Vinyl, the site doesn't sell the vouchers directly..there are sellers there and if someone gets a dud he would leave negative feedback then the seller wouldn't get his money until the customer is refunded or the voucher is replaced. And you are right..the issue was that someone else tried depositing using the same paysafecard voucher number. And no i never had any problems with this in the past, as i said been using this method for years.

I'd really like it if a 32red rep would reply to this thread.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What i meant was, they could've told me AFTER i told them where i bought it from NOT to buy vouchers from that site or even remove the deposit option altogether (then i would have no way to deposit hehe)..

And you are right, they cant know where customers are going to buy...so remove the deposit option, it would be horrible for someone to win a jackpot only to have his winnings voided.

Also..yes the rep said that it was under investigation, so why was i told in the email that it was permanently blocked and to play elsewhere? which is it? No updates from the rep.

Vinyl, the site doesn't sell the vouchers directly..there are sellers there and if someone gets a dud he would leave negative feedback then the seller wouldn't get his money until the customer is refunded or the voucher is replaced. And you are right..the issue was that someone else tried depositing using the same paysafecard voucher number. And no i never had any problems with this in the past, as i said been using this method for years.

I'd really like it if a 32red rep would reply to this thread.

That's the main problem. It is up to the customer to then make good the payment to the merchant from the refund. It seems that a buyer does not know a voucher is a dud until it has been used, and the merchant finds out it is no good. The whole system fails to protect the merchant, even though the site protects the buyer from a dodgy seller. If it can happen once, it can happen again. It is like eBay, individuals selling to other individuals, a system prone to fraud. The fraudsters probably hope that they get their money before the voucher is found to be a dud. If the system caught EVERY dud voucher, there would be no incentive to try it. Even if caught, it seems the penalty is merely "negative feedback", and it would take the ripping off of a number of buyers before the negative feedback started to dent business.

If this is the only way to get the vouchers, the casinos should really be taking down this deposit option for those countries, not hoping that their players don't get stung by dodgy sellers.

They cannot know which sites players are using, but they CAN know that in Israel there is no legitimate means to buy the 18+ vouchers directly from the issuer, so ALL players using them are taking their chances with reseller sites.
 
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