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Resolved Neteller Deposit Issues with UKASH

Discussion in 'Other Complaints' started by DemonUK, Jan 15, 2013.

Thread Status:
Not open for further replies.
    Jan 15, 2013
  1. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    Made a UKASH deposit this morning to Neteller. These normally show as accepted within a few minutes, it still shows pending so I went to VIP Chat support. Apparently they are having issues with Dispatcher deposits (?) which they are aware of and I shouldn't make any deposits at the moment........er a bit late now. Now have £200 sat in limbo with no idea of timescale for any fix.

    Shoddy as there are no warnings anyware.
     
  2. Jan 15, 2013
  3. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    Several hours on, my deposit now shows declined. So I check with UKASH and my voucher is now worthless. Who has me fecking money!? I am told deposits will be manually credited later but no timescale. Am I going to be in a situation where Ukash state the voucher has been used and neteller state there system rejected it due to processing problems. VIP support was very unhelpful and did not understand what I was saying, it was almost robotic in its responses. There are still no warnings on the site. So if any of you were thinking of depositing at Neteller contact support before you do so. Here's hoping I do not get burnt here.
     
  4. Jan 15, 2013
  5. ao3004

    ao3004 Full Member

    Occupation:
    you dont want to know
    Location:
    germany
    Same here... used sofortbanking 5 hours ago... deposit showed pending for over an hour and then was declined, but money left my bankaccount... was also told bye vip-chat that there were issues with their payment processor and that the money will be credited later
     
  6. Jan 15, 2013
  7. blonde

    blonde Senior Member

    Occupation:
    Writer/Freelancer, 7 years and going strong.
    Location:
    London, Aussie...hell who knows
    I know there are issues with Ukash. Not sure if this is relevant to your situation or not. Hope it gets sorted quickly for you.
     
  8. Jan 15, 2013
  9. DemonUK

    DemonUK Senior Member PABnoaccred

    Occupation:
    Software
    Location:
    Warrington, UK
    I have now sent an email, which along with my issue points out that the UK support number does not work. The online CS lady promised me an email with the phone number on it over an hour ago, but as I sort of expected it hasn't arrived which strengthened my view she just didn't want to talk to me anymore, despite me remaining polite at all times.

    I think they are regulated by the FSA but not sure. If this is not sorted and no explanation is forthcoming I will be complaining to the regulatory body along with putting in a claim for my time spent trying to sort things out due to no satisfactory answers being given to my simple question..."Who has my money"
     
  10. Jan 16, 2013
  11. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Have the same problem with my POLi deposit.
    It took the money out of my bank account so i then go back to my neteller account and it said 'pending' which is not that surprising as for some reason the past couple years POLi stopped being instant for me but then a few hours later it said declined.
    I emailed VIP Support and was told...
    It's been 14 hours now and counting.
    I thought it was just local to bank deposits but obviously not. Wont be making any type of deposit until these issues are fixed. :mad:
     
  12. Jan 16, 2013
  13. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Ukash and Neteller - the worse partnership since Burke and Hare, here's what happens....When you use a Ukash voucher at Neteller it takes a few minutes normally to clear, use Ukash almost anywhere else it's instant, however, sometimes it does clear instantly and all is fine, but, if there is a slight bit of server lag when Ukash clears it their end, and Neteller has missed it this end. Those few seconds will mean Neteller's processor is now trying to verify a voucher, that by all accounts Ukash's end, has already been used.

    This will get resolved when the transaction code can be verified to not have cashed the voucher, as soon as this transaction pops out of the nether world and into the system. Shouldn't take more than a day or two, hope this explained it ok :).
     
  14. Jan 16, 2013
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is all very well, but far from warning people about this temporary glitch, I have just received an email PROMOTING these deposit methods. This is VERY poor on their part, as this just means more and more users will fall victim to this glitch, and leave an even bigger mess to clear up.

    Even worse for Neteller, it increases the chance that someone will take this issue to the authorities, and their failure to warn users to refrain from using these troublesome methods till the problems are resolved is going to look bad. It will also lead to users blaming their banks and UKash for the problems, and these institutions may find themselves subject to investigation by the FSA even if they have nothing to do with this issue. The problem is that these institutions are in the line of fire, whereas Neteller is shielded by being offshore (Isle of Man), hence users in the UK have only one party to put real pressure on.

    It could lead to UKash pulling out of Neteller.

    Bank customers have even more rights, as if a transaction is debited from their bank, but never makes it to the other end, the banks have a responsibilty to investigate the problem and ensure the customer is not left out of pocket, and if they don't, the financial ombudsman will make them.

    Given that the Neteller statement shows it as "declined", there is enough evidence there to show that the money has vanished in transit.

    Banks will probably advise customers to wait a few days in case the transaction reverses automatically, or the issue gets fixed by Neteller, but after this, the customer can start quoting the regulations in order to force the banks to take action.
     
  16. Jan 16, 2013
  17. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Still no funds:mad:
    Neteller, give us our money!
     
    Last edited: Jan 17, 2013
  18. Jan 16, 2013
  19. secret2

    secret2 irishbrit62 MM

    Occupation:
    driver
    Location:
    New York, United States
    Wow, et tu?

    :eek:
     
  20. Jan 16, 2013
  21. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Not sure if your message was directed at me or even what it meant for that matter but looking back at my post i could of put it a little more nicely for those that read my dribble :oops:, I'm just really mad at neteller right now.

     
  22. Jan 17, 2013
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You have every right to be.
    I took a look at their Facebookpage and I could only see a couple of complaints about it since yesterday.
    Go their and screem a little. It might help;)

    Oops, did I say that? I mean they are responding so if you ask nicely then maybe...
     
    1 person likes this.
  24. Jan 17, 2013
  25. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Has anyone gotten their money back yet?
    I was told the same blab again yesterday that the finance department will credit it when it has been traced.
    I don't see how hard it is to trace a POLi transaction, all they would have to do is log into their bank account it was sent to.:rolleyes:
     
  26. Jan 17, 2013
  27. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk

    OMG that is awful, I dont know what poli is but its been 2 days
     
    1 person likes this.
  28. Jan 17, 2013
  29. RUSTYROO

    RUSTYROO Senior Member

    Occupation:
    Prime minister of Laura Land :P
    Location:
    Australia
    Its been 3 days for me now.
    POLi is an instant bank deposit method. I log into my bank account through neteller and make a payment to them. It is supposed to be instant lol
     
  30. Jan 18, 2013
  31. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Well, this is all really scary!::eek:: I mainly use Neteller but now Im been put off cronically:confused: Doesn't help Im having a dispute with them at the moment because I'm sure they're double dipping into my account:eek2:
     
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