Bogus Complaint Slotsoasis voids winnings - I played the wrong game

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Casinomeister

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Hmmm. Let's try it again.

Why did you play roulette??
 

Nifty29

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OK, apart from Bryans still unanswered question, lets look at it like this:

1. You request a cashout, and they remove ALL the winnings from your account that you generated from your roulette play as per:

it says at "cashout" winnings from that round will be removed. anything above that seems clear to me will stay. that's what their terms state

2. The amount you won on slots is still remaining in your account, and they remove the rest of your balance as per:

Wagering on restricted games may void ALL winnings won on this promotion

Looks like the casino has followed its own CLEARLY ADVERTISED terms to the letter.

Time to move on mate.
 

uungy

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Hmmm. Let's try it again.

Why did you play roulette??
I made a mistake (thought it was alloed to be played, forgot to look back at the rules etc..), I thought I had answered that before, sorry for overlooking it. But I think thats now a side point. I am not taling about that, I agree that the win on roulette should be removed
OK, apart from Bryans still unanswered question, lets look at it like this:

1. You request a cashout, and they remove ALL the winnings from your account that you generated from your roulette play as per:



2. The amount you won on slots is still remaining in your account, and they remove the rest of your balance as per:



Looks like the casino has followed its own CLEARLY ADVERTISED terms to the letter.

Time to move on mate.
That would be the correct thing to do, if I understand what you are saying correctly

WHat they have done is removed ALL my winnings, slots winnings roulette winnings and all, eventhough I havent even requested a cashout.

I am not disputing the roulette win, it was my mistake, and it should be removed when i cashout, however they have removed the slots win, and the roulette win, all before I have even cashed out.
 

Casinomeister

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I made a mistake (thought it was alloed to be played, forgot to look back at the rules etc..), I thought I had answered that before, sorry for overlooking it. But I think thats now a side point. I am not taling about that, I agree that the win on roulette should be removed...

...I am not disputing the roulette win, it was my mistake, and it should be removed when i cashout, however they have removed the slots win, and the roulette win, all before I have even cashed out.
Actually, I disagree. Your choosing to play roulette is the main point since this is where you ran into the problem of confiscated winnings.

To say that playing roulette was a mistake is a cop-out. I don't think a soul here can buy that. You've been playing online for years, with enough bonus problems to shake a stick at, and you want us to believe that you didn't know roulette was not included????? I don't mean to be harsh, but you've got to be shittin' me.

Please correct me if I'm wrong, but I don't recall any recent RTG VP and Slot bonus codes that include roulette, and you know this.

My thoughts are that you tried to get over on them by thinking you found a loop-hole, and now you're trying to get them to pay up by trying to split hairs with their terms and conditions.

I can hear a collective moan out there, but I don't believe in an instant that uungy makes mistakes like this. I don't buy it.

Just my thoughts. :rolleyes:
 

Nifty29

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The point I was making above was that REGARDLESS of which rule is applied first, in the end you will lose ALL of your balance.

Whether it is removed at cashout or any other time is irrelevant, unless you were planning to generate a whole lot of comp points before you cashed out......(which is probably why they removed it all).

After all, your INITIAL cashout was denied because you had played roulette, so Im not sure what you were trying to achieve by reversing it and continuing to play....???? :confused: Did you really think they were going to change their mind just because you played a bit more???

It's an argument you can't win. As you would know, CM members (and Bryan himself) are the first ones to get behind players who are denied rightful winnings - the fact that nobody supports your claim so far should give you a fair indication of where you stand.

You made a mistake, and should accept full responsibility and not point the finger at the casino which, as far as I can see, has done nothing wrong at all.
 

uungy

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I cant prove or disprove that, but I would not knowingly play my balance up to this much ($50K+) just to try out a loop hole, please be realistic. Majority of the balance is a slots win.

I generally dont play RTG, infact its the only one I have played recently (besides for doyles :eek: and one other which I played about 2months ago), so I wouldnt say that.

On their website next to the codes it says "on BlackJack and other favourite games." So why cant you understand I MADE A MSITAKE!

Facts are now nothing to do with a mistake etc. its what they have done is completely wrong.
 

uungy

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The point I was making above was that REGARDLESS of which rule is applied first
thats incorrect, are they keeping to their terms or not. You cant make your own terms and then say close the case. If they arent keeping to their terms they should pay up.
 

paulcr

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That does suck getting such a big win and then getting it taken away. I always steer clear of roulette and blackjack these days for this very reason.
 

Casinomeister

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That does suck getting such a big win and then getting it taken away. I always steer clear of roulette and blackjack these days for this very reason.
Spot on. Never ever ever play games other than what the coupon specifies. If it's for VP play VP (after checking if multi-hand is included/excluded) same goes for slots. How can one use a coupon that is for slots and or VP and play roulette is beyond me. RTG or not, that's a newbie error, not an uungy error.
 

Simmo!

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Majority of the balance is a slots win.

Just out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit. One of the reasons roulette and other games are banned is becuase bonus abusers use these games to build up a balance before going to higher variance games, which is clearly something that needs to be guarded against.
 

Nifty29

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Jus out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit.

Hi Simmo

The OP said he played slots after having his cashout denied and reversed back to his account - and THEN he went on to play and win at slots.

Watching this thread reminds me of a disturbed greyhound playing with a rubber boot..........you know......when it just wont let go???
 

chuchu59

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Hi Simmo

The OP said he played slots after having his cashout denied and reversed back to his account - and THEN he went on to play and win at slots.

Watching this thread reminds me of a disturbed greyhound playing with a rubber boot..........you know......when it just wont let go???

OK Nifty,

Stop posting in the meanwhile and aim for another JP in a Triple Sevens slot. :D
 

uungy

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How can one use a coupon that is for slots and or VP and play roulette is beyond me.
As I stated earlier it was for Blackjack and your favorite games, cant see why you cant understand where a confusion comes in, and possible mistake

Just out of interest, was the big slot win(s) before or after you played Roulette? Reason I ask is that I would have a little sympathy if it was before, but if it was after, then any profits made from roulette have an effect on your ability to ride out slots long enough to profit. One of the reasons roulette and other games are banned is becuase bonus abusers use these games to build up a balance before going to higher variance games, which is clearly something that needs to be guarded against.

it was after, and all wagering had been completed. Its not a matter of sympathy jere, its a matter if they are within their terms 1) void winnings prior to cashing out 2) void all extra winnings.

I am not really sure what you mean by a "large balance" to ride for a sure win. I was playing at large stakes. I have lost 5K many times with slots, wagering only a a few times through. it depends on the stake you are playing though.

Bottom line is, are they within their terms, which I feel clearly they aren't.

Is that not what a is accepted from a credible company?
 

spearmaster

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I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake. I then went to chat and asked them the reason why my withdrawal wasnt being processed, and they explained that I played a restricted game, so the winnings are restricted. I reversed my withdrawal.

I went to the slots, and won over 40K (i dipped into the winnings I made on roulette).

I'm afraid I don't sympathize with you either, uungy. I have bolded what I believe is your own admission that you played with funds which should've been void in the first place.

Yes, you can claim that they should've removed the voided funds first, but that is still irrelevant. After all, it was you who reversed the withdrawal. They did not reverse it into your account themselves.
 

Louise

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Hi everyone,

I would first of all like to of course comment on the unfortunate situation we are dealing with here.

Uungy's account has been looked in to thoroughly to ensure that the answer we have given the player is correct and fair according to our terms and conditions.

Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game. He then switched to play blackjack and proceeded to wager on this allowed game, meeting the playthrough, however not coming out the other side with any winnings whatsoever on blackjack, only void winnings from playing roulette were in his balance. This then meant that the whole balance was void as it was winnings accumulated from only restricted games. The player then requested a withdrawal and had come to live chat about it, where we then proceeded to explain what has happened and that he has the following two options:

1. To be reset to the original deposit and start to play from scratch
2. To be reset you back to the original deposit and add a bonus for some/a allowed games that he wanted to play

Whilst on live chat with our CS rep, Uungy had then proceeded to cancel the withdrawals and start to play on the slot machines, in turn, accumulating a large and unfortunately void balance.

This is of course an unfortunate situation and is very disappointing for the player, but it is clearly written in the terms and conditions concerning our policies, so there is unfortunately nothing that can be done for the player.

Uungy can still decide as to the 2 options which were offered above, 1. Going back to the original deposit and starting from scratch 2. Going back to the original balance and re-applying the bonus and making not sure to play any restricted games whilst the playthrough has still not yet been met.

I hope that this explains everything as to the order of events that have transpired.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 

funeral979

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Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game.

You know I really felt for you until I read this. I think you knew exactly what you were doing. How could you not think this would not be noticed and set off some alarms??
 

Casinomeister

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Louise said:
Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game. He then switched to play blackjack and proceeded to wager on this allowed game...
Funny thing is that Uungy is trying to convince us that it was an honest mistake. I rest my case :rolleyes:
 

lots0

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Louise said:
Uungy can still decide as to the 2 options which were offered above, 1. Going back to the original deposit and starting from scratch 2. Going back to the original balance and re-applying the bonus and making not sure to play any restricted games whilst the playthrough has still not yet been met.

In my opinion, those are both very good offers.
The casino management deserves some kudos.
 

spearmaster

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Uungy had redeemed the blackjack bonus and made a first bet of $125 on the restricted game of roulette and won $9000 off of that one game.

Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?
 

uungy

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Funny thing is that Uungy is trying to convince us that it was an honest mistake. I rest my case :rolleyes:
Not sure what you are saying. I mistakingly thought Roulette was allowed to be played :what:

Correct me if I'm wrong, but it is impossible to win $9000 from a single bet of $125 on roulette.

Did you mean:

A. He won $900, or
B. He won $9000 only playing roulette?
was a $250 wager (B)

@lots0 , keep posting, you make me laugh every time I see you posting!
Hi everyone,

I would first of all like to of course comment on the unfortunate situation we are dealing with here.

Uungy's account has been looked in to thoroughly to ensure that the answer we have given the player is correct and fair according to our terms and conditions.
etc........
A couple of thing to be pointed out. Firstly the offer to reset to my initial deposit was only after the win on slots for some $44K (have a screenshot), which was during the chat (you can check for yourself the timing).

You still seem to disregard the contradictions which I have pointed out in the terms, such as why my winnings have been removed already, when it clearly states upon "cashout" secondly it says only winning rounds will be removed at cashout.

As I have stated earlier, the $9K in winnings from roulette should be voided upon cashout, as stated in the terms.
 
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