Bogus Complaint Slotsoasis voids winnings - I played the wrong game

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uungy

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I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake. I then went to chat and asked them the reason why my withdrawal wasnt being processed, and they explained that I played a restricted game, so the winnings are restricted. I reversed my withdrawal.

I went to the slots, and won over 40K (i dipped into the winnings I made on roulette).

Now here comes the terms
Wagering on restricted games does not count towards the fulfillment of the wagering requirements and winnings from rounds played on restricted games before meeting the wagering requirements will be removed at the time of a cash-out request.
Wagering on restricted games may void all winnings won on this promotion
The first term clearly (in my opinion) is that only from the winning rounds will be removed, nothing more, and only at cashout (doenst sound like the wins on top of that will be cancelled). The second term is really vague, and contradicts the first term altogether.

To top it all off, they have removed the winnings now from my account, and I havent even requested a cashout.

Any opinions? I know I played roullette (the winnings were all the balance I had), and I have requested them to remove only "those winning rounds" but why all of it? I think they are completely out of line.
 

Casinomeister

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Have you tried to solve this problem with support or the casino reps?
 

uungy

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yes, been in touch with Louise and the support via email, however they just keep saying the casino managers decision is final.

I told them NOT to remve the winnings, and they did that too!
 

lots0

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Any opinions? I know I played roullette (the winnings were all the balance I had), and I have requested them to remove only "those winning rounds" but why all of it? I think they are completely out of line.
Sorry but I don't agree with you.
You broke the rules, unintentional or not and rules is rules.

I do feel for you though... to lose $40k because of a simple oversight really sucks.
 

Casinomeister

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uungy said:
I used a Blackjack and VP bonus code at slotoasis, and won on Roulette.
You are a savvy and VERY experienced player. What were you thinking when you played roulette? :what:
 

lots0

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It also says
Wagering on restricted games may void all winnings won on this promotion.
That is perdy clear to me... when it says "void all winnings" it kind of takes all of your argument out.

Again I'm Sorry... But that is the way I see it.
 

uungy

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it was a complete mistake. i think reason was, next to the codes t says "blackjack vp and other favorite games" . i know am an idiot or not checking the terms beforehand ,but I hate o admit it, but i do make mistakes. also since it is a recurring weekend bonus,I read the terms the first time i played and didn't reread them again.
 

uungy

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It also says

That is perdy clear to me... when it says "void all winnings" it kind of takes all of your argument out.

Again I'm Sorry... But that is the way I see it.
yes, but you missed out the crucial part "may void your winnings" however the first term is blatantly clear. also they are a complete contradiction
 

Casinomeister

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it was a complete mistake. i think reason was, next to the codes t says "blackjack vp and other favorite games" . i know am an idiot or not checking the terms beforehand ,but I hate o admit it, but i do make mistakes. also since it is a recurring weekend bonus,I read the terms the first time i played and didn't reread them again.
Then why start a thread about it? You begin the thread with the air of "they stole my money" and now you're admitting you effed up? What are you doing?
 

lots0

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No I thought about that. The word "may" just gives the casino management the final decision on voiding the winnings or not and from what you said, it sounds like they have made their decision.

I don't see the contradiction between the two. It maybe because I have only had 10 hours sleep in the last week. But as I see it, the "void all winnings" is just an addition to the first term.
 

uungy

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@Casinomeister

i don't see the problem. i have put both sides, and agreed i made a mistake, but that's no excuse for them to go against their own terms or to have contradicory terms

@lots0

i still don't see where you are heading, the first term says "winning rounds" will be removed at cashout .
also note they have removed my winnings, and i have/had no pending cashouts
 

baabaa006

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Hi Uungy
Firstly I really feel for you ($40k WOW), but you have been on Casinomeister since 2004, so you have been around online casinos for awhile. It is a pretty standard term for all casino's that they have the right to avoid all your winnings from a bonus if you play blackjack, roulette etc.
My basic rule is if I take a bonus I avoid anything except slots (I even avoid progressive slots)
Having said that, I find it unreasonable that casino's allow you to play games that they know will allow them to void your winnings if your lucky enough to make a withdrawal.
But I doubt this will ever change.
 

Casinomeister

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@Casinomeister

i don't see the problem. i have put both sides, and agreed i made a mistake, but that's no excuse for them to go against their own terms or to have contradicory terms...
How are they contradicting one another? You played prohibited games, they voided the winnings.

Like I asked earlier - what were you thinking when you played roulette?
 

chuchu59

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I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake. I then went to chat and asked them the reason why my withdrawal wasnt being processed, and they explained that I played a restricted game, so the winnings are restricted. I reversed my withdrawal.

I went to the slots, and won over 40K (i dipped into the winnings I made on roulette).

Now here comes the terms
The first term clearly (in my opinion) is that only from the winning rounds will be removed, nothing more, and only at cashout (doenst sound like the wins on top of that will be cancelled). The second term is really vague, and contradicts the first term altogether.

To top it all off, they have removed the winnings now from my account, and I havent even requested a cashout.

Any opinions? I know I played roullette (the winnings were all the balance I had), and I have requested them to remove only "those winning rounds" but why all of it? I think they are completely out of line.
Do you mean that at one stage your entire balance consisted only of winnings derived from Roulette. If so, your balance would be a fat $0 and hence it is not at all possible to obtain any more winnings at slots or other games for that matter.
 

uungy

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Do you mean that at one stage your entire balance consisted only of winnings derived from Roulette. If so, your balance would be a fat $0 and hence it is not at all possible to obtain any more winnings at slots or other games for that matter.
it says at "cashout" winnings from that round will be removed. anything above that seems clear to me will stay. that's what their terms state
 

KasinoKing

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it says at "cashout" winnings from that round will be removed. anything above that seems clear to me will stay. that's what their terms state
I know you're annoyed about making a mistake & losing your big win, but I agree with the others, there is NO contradiction between those 2 terms at all.
Let me highlight the key words:-
Wagering on restricted games may void ALL winnings won on this promotion
That's crystal clear to me.
The word "may" just means the manager could, if she was in a very generous mood, decide to waive this rule - but I think that's very unlikely to ever happen, especially with such a big win involved.

Don't beat yourself up - we all make stupid mistakes - I do it just about every day! :p

KK
 

Nifty29

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I used a Blackjack and VP bonus code at slotoasis, and won on Roulette. I didnt read the terms, and it was my mistake.
Sorry uungy, but no casino in the world is going to let you cashout after playing roulette with a blackjack/VP only bonus. Its a good example of how important it is to read the terms of EVERY bonus you take.

But then, I think you knew that already.....
 

chuchu59

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If your roulette winnings had been removed and you had met wagering requirements before you played slots you would have a case. However, you admitted to playing slots with the winnings on roulette. Both are restircted games. I cant see how we can argue with that.
 

uungy

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If your roulette winnings had been removed and you had met wagering requirements before you played slots you would have a case. However, you admitted to playing slots with the winnings on roulette. Both are restircted games. I cant see how we can argue with that.
Slots are not restricted, only roulette and a couple other games.

I know you're annoyed about making a mistake & losing your big win, but I agree with the others, there is NO contradiction between those 2 terms at all.
Let me highlight the key words:-

That's crystal clear to me.
The word "may" just means the manager could, if she was in a very generous mood, decide to waive this rule - but I think that's very unlikely to ever happen, especially with such a big win involved.

Don't beat yourself up - we all make stupid mistakes - I do it just about every day! :p

KK
Two things I want to point out again.

Firstly, it says in the first term that all winnings from the (restricted game) round will be removed at "cashout", fair they should remove the roulette winnings at cashout, but that clearly seems to say that all other winnings wont be ermoved.

Secondly they have already reset my balance to zero, even there was no withdrawal pending, so where do they come in to do that?

Thats 2 thhings which they are going blatantly against their own terms
 
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