Baptism by Fire - success Slotsmagic (was Jackpot Party)

[JGslots]

Getting constantly cut off at Slots Magic today. Lets me have a couple of spins then...

Temporary problem contacting the system. The problem should resolve itself automatically within a minute, sorry for any inconvenience caused. If the problem persists, please contact Customer Support.


Support told me to close, reload, clear the usual, update the usual...

Hopefully it will be sorted soon, anyone else having problems?

 

[hinchy]

Well, after initially a good response from Slots Magic its all gone down hill.
I had a nice email saying id been admitted to the VIP Lounge and assigned a VIP manager which according to their website is for platinum level and above.
When I log in im still only gold level therefore nothing has changed.
i log on to live chat and am basically told that I have to progress through the levels which is contradcitoty to what Im told
The website states VIP manager assigned at platinum level and above.
I recieve an email from email VIP manager welcoming me to the VIP lounge and told I now have a VIP manager yet nothing changes.
Sort this out please slots magic rep/

 

[Dinahnana]

I played at Slotsmagic on Thursday and got lucky. I was entertained for hours and managed to come out with a profit. Had a 400x win on Raging Rhino and even managed teh 200 euro jackpot on Wicked Riches.

I requested my cashout to Neteller but of course since I have to wait a day I won't be paid until Monday or Tuesday,I don't know which because Monday is a bank holiday in the UK. I think Slotsmagic definitely needs to speed up the withdrawal times and have weekend cashouts.

So one the plus side the CS is very good and helpful, the bonuses are generous and of course all the WMS games. On the negative side the withdrawals are longer than I would like. I do like Slotsmagic and I would rate them 7 out of 10 (because of slower cashouts).

 

[EGO]

I will sort it out for you if you PM me your username and/or email address

Well, after initially a good response from Slots Magic its all gone down hill.
I had a nice email saying id been admitted to the VIP Lounge and assigned a VIP manager which according to their website is for platinum level and above.
When I log in im still only gold level therefore nothing has changed.
i log on to live chat and am basically told that I have to progress through the levels which is contradcitoty to what Im told
The website states VIP manager assigned at platinum level and above.
I recieve an email from email VIP manager welcoming me to the VIP lounge and told I now have a VIP manager yet nothing changes.
Sort this out please slots magic rep/

 

[dutchyboy]

Have just managed to make over 3k with my 400 euros deposit, playing some slots like Wizard of Oz, was very lucky!!

I deposited through Neteller and didn't use any bonus, so will keep you posted when I receive the funds, I have requested withdrawal a few hours ago, hope I'll maybe get them tomorrow

 

[dunover]

Have just managed to make over 3k with my 400 euros deposit, playing some slots like Wizard of Oz, was very lucky!!

I deposited through Neteller and didn't use any bonus, so will keep you posted when I receive the funds, I have requested withdrawal a few hours ago, hope I'll maybe get them tomorrow

I hope you do, but it's a Bank Holiday for many Monday 26/05 and the rep has already stated they won't be doing weekend cashouts like JPP did. Just don't want to see you disappointed.

 

[Dinahnana]

I hope you do, but it's a Bank Holiday for many Monday 26/05 and the rep has already stated they won't be doing weekend cashouts like JPP did. Just don't want to see you disappointed.

I PM'd her on Friday to ask about that and she assured me the cashout will be paid tomorrow. Maybe their office is not in the UK? Anyway I am going to go by what Krystal said and I specifically mentioned that it was a bank holiday in the UK. So hopefully I will see my money tomorrow

 

[Tropicana50]

Closed my account here today, finally got fed up of their withdrawals taking forever to arrive. They really need to re-think that, or allow flushing like JPP used to do.

- T

 

[EGO]

Sorry to hear that

We don't do flushing but we do process withdrawals within 48 hrs ( no weekends) and the majority are well within the time frame. Obviously CC and wire requests take longer to arrive in player accounts but e wallets are done within minutes of being approved.

If it would help I will be happy to check why yours took forever to arrive but to do so I will need your username

Krystal

Closed my account here today, finally got fed up of their withdrawals taking forever to arrive. They really need to re-think that, or allow flushing like JPP used to do.

- T

 

[leonardo99]

I'm not ok with 48 hours..when the must of the casinos who have WMS slots pay almost instant or in hours..Bet365, Betsafe.. And the WMS slots it's the only reason members play at SlotsMagic.. Bet365 paid me by CC in less than 24 hours..and on bank in 24 hours..so don't tel me Obviously CC and wire requests take longer to arrive

Sorry to hear that

We don't do flushing but we do process withdrawals within 48 hrs ( no weekends) and the majority are well within the time frame. Obviously CC and wire requests take longer to arrive in player accounts but ewallets are done within minutes of being approved.

If it would help I will be happy to check why yours took forever to arrive but do so I will need your username

Krystal

 

[EGO]

we process every working day of the week irrespective of holidays, just not weekends
but for CC and wire transfers keep in mind banks are closed on holidays so there are sometimes delays in sending or you receiving the withdrawal

Krystal

I hope you do, but it's a Bank Holiday for many Monday 26/05 and the rep has already stated they won't be doing weekend cashouts like JPP did. Just don't want to see you disappointed.

 

[dutchyboy]

A BIG thumbs up to SlotsMagic.
Requested the withdrawal yesterday at 4 in the afternoon and it just hit my Neteller (over 3k!)
I'm very happy!

 

[Dinahnana]

I received my cashout from Slotsmagic this morning. So a big thumbs up from me

 

[JGslots]

For all they get slated. They ARE getting there.

Krystal, is there any way you could look into faster withdrawals? Or at least manual
Or CS flushing of account? When I played at Jackpot Party Ed, Terri and Oscar used to process withdrawals upon request. They did limit this to £2,000, but fair play they always allowed me to withdraw then deposit a fresh. I like playing like this online, not many operators out there who allow this though

 

[Tropicana50]

Sorry to hear that

We don't do flushing but we do process withdrawals within 48 hrs ( no weekends) and the majority are well within the time frame. Obviously CC and wire requests take longer to arrive in player accounts but e wallets are done within minutes of being approved.

If it would help I will be happy to check why yours took forever to arrive but to do so I will need your username

Krystal

Most of the time I play on a Friday evening. If I make a withdrawal then I have to wait out the weekend, and then 24 hours after that to hopefully get it processed on Tuesday. It then takes 3-5 working days until it hits my account after being processed, so if I am really lucky I can see it by Friday (7 days total), but most of the time I don't see it until the following Monday, which is 10 days total. If you removed the 24 hour "lets wait and see if he cancels it" period, or even added a flush option then it would almost guarantee it would hit by the Friday, which is still not great but its slightly more acceptable than 10 days.

I also don't understand why you cannot process withdrawals on the weekend. You have support staff sat in chat 24/7. Just train those guys up so they can process withdrawals too.

I wish you the best of luck with your baptism, but there's little point sending over my username. I have since discovered another site which has all of the games you offer and processes my withdrawals back to my account within 24 hours, but I do appreciate the response.

- T

 

[EGO]

I have arranged for someone to give you a call today

Krystal

For all they get slated. They ARE getting there.

Krystal, is there any way you could look into faster withdrawals? Or at least manual
Or CS flushing of account? When I played at Jackpot Party Ed, Terri and Oscar used to process withdrawals upon request. They did limit this to £2,000, but fair play they always allowed me to withdraw then deposit a fresh. I like playing like this online, not many operators out there who allow this though

 

[hoff1985]

Seems like they're getting somewhere

Even if Switzerland is WMS restricted (the only software i'm restricted anymore since Quasar opened up Novo a bit) i would give them a shot.

But 48 hours withdrawals minimum is just too long... It's ok if it's 48 hours max but most time 1-12 hours, but not like this.

I don't get it why casinos doesn't invest a little bit more to allow max 24 hours cashouts or stuff like this... It would give them a huge amount of potential players that just want to have fast cashouts to E-Wallets...

 

[EGO]

Thanks for your best wishes for the BOF but I want to point out one small error to what you said regarding our payments.

If you withdraw on a Friday or even Saturday it will be processed on Monday ( even if a Bank Holiday )because the 24 hr waiting period has already been used up/expired by then.

Krystal

Most of the time I play on a Friday evening. If I make a withdrawal then I have to wait out the weekend, and then 24 hours after that to hopefully get it processed on Tuesday. It then takes 3-5 working days until it hits my account after being processed, so if I am really lucky I can see it by Friday (7 days total), but most of the time I don't see it until the following Monday, which is 10 days total. If you removed the 24 hour "lets wait and see if he cancels it" period, or even added a flush option then it would almost guarantee it would hit by the Friday, which is still not great but its slightly more acceptable than 10 days.

I also don't understand why you cannot process withdrawals on the weekend. You have support staff sat in chat 24/7. Just train those guys up so they can process withdrawals too.

I wish you the best of luck with your baptism, but there's little point sending over my username. I have since discovered another site which has all of the games you offer and processes my withdrawals back to my account within 24 hours, but I do appreciate the response.

- T

 

[brianmon]

I gave them a try last night with a small deposit of £35. Unfortunately I forgot to enter the bonus code when I deposited. But the CS were very obliging, and quick, in adding the bonus manually for me.

I played a number of their slots without any problems of disconnections. There was a slight lag occasionally, but even this was a lot less than most browser-based sites. I even managed a 600x win on 'Andre the Giant'. But didn't have much luck after that and zeroed out with about 75% of WR completed, after being shafted by the 'Black Knight'.

Most of the slots i played were for the first time, so I've nothing to compare with. But they did seem very 'tight' or maybe just high variance. If I hadn't got the win of £150, I doubt my deposit would have lasted very long. So I'm not sure if I'll be playing there again.

But on the whole, I've got no complaints about the site or the operators

 

[EGO]

New WMS slots Live now

Hi Everyone

Just wanted to tell you there are two brand new World Premier WMS slots and they are live now on SlotsMagic.com

They are called Lunaris and Montezuma

Hope you enjoy them and look forward to your feedback

Krystal

 

[hinchy]

The site has improved a hell of a lot with new games being released regularly.
They managed to sort out my groan over the VIP status and there have been no issues over withdrawals, game lag etc.
In fact my last 2 deposits with the bonus of 30x wr (which you struggle to find better anywhere else, just shows how lucky we were on the previous jackpot party 10x wagering) have resulted in large withdrawals.
Even though the % difference appears only small on the RTP compared to JPP it seems to make a huge difference on how the games now play.
Playing bruce, Ive yet to have a 0 pay bonus with the 100x stake wins a lot more common.

 

[hoff1985]

I'll give them a try. So far the Rep and Support is very fast and responsive. Even though i still can't play WMS online ( i like to have an accredited Skill-on-Net Casino in my list.... I used to play at EUCasino from time to time, but to have an accredited alternative sounds excellent!! I just hope they will pay faster to e-wallets one day.... They belong to the same group as EUCasino and there i received most payments to E-Wallets within 24 hours... And not 48...

 

[lotusch]

Hi Everyone

Just wanted to tell you there are two brand new World Premier WMS slots and they are live now on SlotsMagic.com

They are called Lunaris and Montezuma

Hope you enjoy them and look forward to your feedback

Krystal

I am gonna give Slotsmagic another go this weekend.
If things have improved and the games do load and run I would defo be a returning player as I love WMS.
Montezuma is a great new addition,very nice game,high variance but capable of some monster hits.

Hope I have a bit of luck as lately my luck on WMS has cooled to below 0 really. ^^

 

[incrediblestuff]

Well, they did pay me, and it could have gone faster but wasn't too slow to get miffed about, but i am afraid that despite Krystals efforts so far, and the overall friendliness of support i am still far from impressed.

Had/have an ongoing issue with them which i can not figure out myself, and it took way too long and several mails too even get close to solving it.

Crux of the matter is, i can only play their "other" games, in which i am not interested.
They have replied to me in their last email, that is is due to the OS of my PC, or some other issue with my PC.
I know this is nonsense since i can play WMS games everywhere else (Unibet, CasinoEuro, HarrysCasino, Maria etc.)

So i am pretty disappointed that that is their final attempt/resolution, to tell me to upgrade my PC etc.
After i have already clearly established this was not the issue.
Was very time consuming and irritating to be frank, a friendly tone does not help if you keep getting the same sort of answers, or have to point out the same error over and over.

So far my impression is: Friendly support, but not 100% knowledgeable, Tech team either non existent or uninterested.
Games on offer (if you can play them) ok, Rep presence ok, Cashout times so far, slightly under par.

So apart from my personal issue i would not be in a hurry to deposit, but if i could play the WMS games like i should, i would wait for the best offers.

And to be fair, there were a few really good promos so far (200% match + Free Spins on a WMS slot for example)

Good luck down the road though!

 

[hinchy]

Well, I'm afraid again a lack of genuine looking after players and they will stay with us approach has diminished.
Take a look at these emails I got today (from my dedicated VIP manager) after making 2 modest withdrawals.

Dear Sean
>
> I’m contacting you regarding a recent update to your account.
>
> I’d like to let you know that from today, our Casino Management have
> decided that the bonuses available on your account are up to 50%.
>
> As you are an important player for us we tried to change this decision
> but unfortunately our request was not accepted.
>
> Should there be any new updates or changes regarding this matter, you
> will be informed.
>
> We hope you you will keep enjoying yourself with our games.
>
> Should you require further assistance or information, don't hesitate to
> contact us.
>
> Best regards

Dear Txxx, I have to say that this is a very dissapointing email, especially after my initial perception that things had got better for players at Slots magic.

What this seems to indicate to me, is that winners are to be penalised if they manage to actually win something from one of your bonus offers.

As far as I am aware I have complied with all the bonus terms and conditions.

So the current status is that I'm a platinum VIP yet cannot access the bonus offers as stated even the ones that are available for lower tier members eg the 100% monthly match etc.

I would therefore like to ask on what basis the casino management have come to this result and what this decision was based on?

Thanks

Dear ,

Thank you for your email.

I don't hold any information regarding on wish basis the decision was taken by the Casino.

The Casino has the right to amend modify or impose new conditions at any moment.

In the VIP lounge we tried to change the decision but the request was not accepted.

There are many offers in the Calendar to receive bonuses up to 50%. The advantage of using lower bonuses is that you can meet quicker the wagering requirements so you can make quicker a withdrawal

In case that I will have any update on your account, we will let you know.

Best regards
>

 

[Walkanator]

Me too

You're not the only one...................

Hi xxx,

I have tried to call you earlier but I didn't manage to reach you on your registered phone number.

I am writing to you because the Casino Management has decided today that we cannot offer you any more bonuses. This was a decision regarding your account. However, as you are an important VIP player, we have managed to convince the management to give you at least limited bonuses in the casino. This way, you will be able to use any code that gives a maximum of 50% bonus. Bonus codes with higher percentage will not work on your account though.

We tried our best to fight for you and this was the best offer that we could get for you, to still give you the opportunity for bonuses.

Of course, you will continue to be able to participate in all the other promotions as well, like the Cashback today or the Weekend race.

I hope that you will still enjoy playing in our casino.

If we can help you with any questions, please let me know.

Kind regards,

Fact is, is that their bonuses are very generous, and yes I got lucky and made a decent profit on 4 or 5 of them. But to do this to a number of their VIP players is dirty. I did stand up for SlotsMagic in the beginning when most were doing the slagging off, as I never had any connection issues with the downloaded version, and as I said bonuses were regular and decent. Plus customer service was always good......that seems, unless you make a withdrawal or two. Is it too late to change sides?

 

[Dinahnana]

Me Three

I just found out I was bonus banned. No email. I am very annoyed because live chat told me the bonus code was valid and I went ahead and made a deposit to find out I was bonus banned. No explanation at all. Live chat told me she couldn't see that I was ineligible for bonuses until AFTER I made my deposit. I only cashed out once and made three deposits including today's. I am very pissed off because I wasn't made aware of this until after I deposited my money. This is very deceptive practice. Why bonus ban a player after 2 deposits and why not inform them? If I knew beforehand I would have made a straight deposit at Unibet which is what I should have done in the first place

 

[JGslots]

Good god. This is disgraceful behaviour. Jackpot Party NEVER limited anyone's bonus when you was a VIP. Even if you won/lost. It's not fair as the bonus is designed for longer play on funds. I find it hard to believe you can abuse this as x 30 WR is hard to meet compared to JP.com x 10 WR it's a complete joke. If this is how they are treating their valued players then I'm not playing here anymore. Shocking.

 

[Dinahnana]

Good god. This is disgraceful behaviour. Jackpot Party NEVER limited anyone's bonus when you was a VIP. Even if you won/lost. It's not fair as the bonus is designed for longer play on funds. I find it hard to believe you can abuse this as x 30 WR is hard to meet compared to JP.com x 10 WR it's a complete joke. If this is how they are treating their valued players then I'm not playing here anymore. Shocking.

It's not the bonus ban that irks me the most although I must admit I have never been bonus banned anywhere (except rival but that doesn't count). It's the fact that I got no email and support didn't know until after I deposited. That is the part that's shocking. I have PM'd Krystal for an explanation. I am very disappointed. And here's me thinking Slots Magic had potential

 

[spintee]

as you are an important VIP player, we have managed to convince the management to give you at least limited bonuses in the casino. This way, you will be able to use any code that gives a maximum of 50% bonus.
Bull Sh&t, Looks like there giving every 1 the same reason, pre filled info rubbish, Its not a good way to go after they seem to be doing well, Going to lose alot of players yet again, Its hard enough to hit the wager on most any way and if you do than its cause you onto a roll or a few nice hits, If this is the case than 90% of the time bonus would not of help, Verry rare I go in to the bonus than win,
For example, the sites where you can with draw b4 you go into bonus, How many times have you needed to go into the bonus and if you did how many have made a withdraw from it,
From what I have seen there giving bugger all bonus any way the tight gits

 

[EGO]

yes we do have a lot of bonus offers
and you can still enjoy a lot of them on a weekly basis which can be as high as 250GBP per offer
all it means is that you are now limited to bonus codes with bonuses up to 50%

You're not the only one...................

Hi xxx,

I have tried to call you earlier but I didn't manage to reach you on your registered phone number.

I am writing to you because the Casino Management has decided today that we cannot offer you any more bonuses. This was a decision regarding your account. However, as you are an important VIP player, we have managed to convince the management to give you at least limited bonuses in the casino. This way, you will be able to use any code that gives a maximum of 50% bonus. Bonus codes with higher percentage will not work on your account though.

We tried our best to fight for you and this was the best offer that we could get for you, to still give you the opportunity for bonuses.

Of course, you will continue to be able to participate in all the other promotions as well, like the Cashback today or the Weekend race.

I hope that you will still enjoy playing in our casino.

If we can help you with any questions, please let me know.

Kind regards,

Fact is, is that their bonuses are very generous, and yes I got lucky and made a decent profit on 4 or 5 of them. But to do this to a number of their VIP players is dirty. I did stand up for SlotsMagic in the beginning when most were doing the slagging off, as I never had any connection issues with the downloaded version, and as I said bonuses were regular and decent. Plus customer service was always good......that seems, unless you make a withdrawal or two. Is it too late to change sides?

 

[Dinahnana]

Krystal replied to my PM and told me my bonus banning was a clerical error. So thank you for sorting it Krystal. Hopefully Slotsmagic will be able to sort it that things like this don't happen in the future.

 

[JGslots]

So you do penalise valued customers when they somehow manage to make the x 30 wagering? I thought the idea of the bonus was to benefit your most valued customers and extend their playtime?

So your welcome at your casino if you lose? But if you win. You can sod of?

Jackpotparty NEVER EVER did anything like this. It's just silly. If you don't like customers to use bonus offers then you shouldn't be offering them to ANYONE.

Your going to really annoy people if your doing this.

Makes you guys look like money grabbers. I play online casinos to win AND for fun, like most people here. I hope you pass this feedback on but fully expect nobody to understand or care.

 

[EGO]

we have a lot of 'up to 50%' bonus offers on a weekly basis which you can still take up
some of them can be as high as 250GBP per offer

Well, I'm afraid again a lack of genuine looking after players and they will stay with us approach has diminished.
Take a look at these emails I got today (from my dedicated VIP manager) after making 2 modest withdrawals.

Dear Sean
>
> I’m contacting you regarding a recent update to your account.
>
> I’d like to let you know that from today, our Casino Management have
> decided that the bonuses available on your account are up to 50%.
>
> As you are an important player for us we tried to change this decision
> but unfortunately our request was not accepted.
>
> Should there be any new updates or changes regarding this matter, you
> will be informed.
>
> We hope you you will keep enjoying yourself with our games.
>
> Should you require further assistance or information, don't hesitate to
> contact us.
>
> Best regards

Dear Txxx, I have to say that this is a very dissapointing email, especially after my initial perception that things had got better for players at Slots magic.

What this seems to indicate to me, is that winners are to be penalised if they manage to actually win something from one of your bonus offers.

As far as I am aware I have complied with all the bonus terms and conditions.

So the current status is that I'm a platinum VIP yet cannot access the bonus offers as stated even the ones that are available for lower tier members eg the 100% monthly match etc.

I would therefore like to ask on what basis the casino management have come to this result and what this decision was based on?

Thanks

Dear ,

Thank you for your email.

I don't hold any information regarding on wish basis the decision was taken by the Casino.

The Casino has the right to amend modify or impose new conditions at any moment.

In the VIP lounge we tried to change the decision but the request was not accepted.

There are many offers in the Calendar to receive bonuses up to 50%. The advantage of using lower bonuses is that you can meet quicker the wagering requirements so you can make quicker a withdrawal

In case that I will have any update on your account, we will let you know.

Best regards
>

 

[JGslots]

Whoops duplicate post. Sorry.

 

[peezo13]

Just had the "we can no longer offer you bonuses email" as well. Seems strange, I closed my account down for 3 months 2 days ago now I receive this email today

The slow pay was bad enough but now this?? My account will be getting closed permanently now!

 

[hinchy]

Well, yet another example of the ludicrous way in which this site treats so called VIP's and looks after its customers.
My VIP level stated I should get a birthday bonus.
Well its my birthday today and no bonus is there, so onto live chat, oh we are sorry that it was overlooked, we will credit you a bonus.
So, very nicely £20 appears in my account but, wait for it, £1200 wagering attached to it.

This place is a joke, and has absolutely no similarities to what Jackpot party was and how they treated their members.
Redeemed my points and am playing through my generous £20 and at which point when I bust I'll be closing this account for good.

Sorry slots magic, you have failed big time.

 

[bigjohn]

Well, yet another example of the ludicrous way in which this site treats so called VIP's and looks after its customers.
My VIP level stated I should get a birthday bonus.
Well its my birthday today and no bonus is there, so onto live chat, oh we are sorry that it was overlooked, we will credit you a bonus.
So, very nicely £20 appears in my account but, wait for it, £1200 wagering attached to it.

This place is a joke, and has absolutely no similarities to what Jackpot party was and how they treated their members.
Redeemed my points and am playing through my generous £20 and at which point when I bust I'll be closing this account for good.

Sorry slots magic, you have failed big time.

Happy Birthday

 

[lotusch]

Tried them again as promised yesterday and games still loading pretty slow and game play is very laggy on WMS slots.
It is much better then it was,I have to say that too.

What I did not like was the fact that I have played Montezuma on 3 casino's.
On 2 I walk away with a nice profit,nice average of triggering the free spins and on Slots Magic I blew nearly 200 Euro on this slot with only 1 free spins triggered which gave me 5 spins and a minimum bonus guarantee bet return.
So Kristel,are the slots running same RTP as on other casino's or are they still lower like on JPP.
I know you stated they are running the same now on normal RTP but I found the difference in play between Slots Magic and other 2 casino's quite shocking as it behaved much different,less good base game pays and no triggers of free spins on your version.

 

[EGO]

all the WMS games run on the same RTP and on WMS's servers.
they do not run on the individual Providers servers so they are exactly same at all casinos
hope you have a better run next time

Tried them again as promised yesterday and games still loading pretty slow and game play is very laggy on WMS slots.
It is much better then it was,I have to say that too.

What I did not like was the fact that I have played Montezuma on 3 casino's.
On 2 I walk away with a nice profit,nice average of triggering the free spins and on Slots Magic I blew nearly 200 Euro on this slot with only 1 free spins triggered which gave me 5 spins and a minimum bonus guarantee bet return.
So Kristel,are the slots running same RTP as on other casino's or are they still lower like on JPP.
I know you stated they are running the same now on normal RTP but I found the difference in play between Slots Magic and other 2 casino's quite shocking as it behaved much different,less good base game pays and no triggers of free spins on your version.

 

[EGO]

you know that free bonuses that don't require any deposit all come with wagering requirements , its stated in our bonus policy. The birthday bonus is a small gesture to our customers on their special day so they can enjoy playing a bit more without being required to make a deposit .

and belated happy birthday wishes from me

Krystal

Well, yet another example of the ludicrous way in which this site treats so called VIP's and looks after its customers.
My VIP level stated I should get a birthday bonus.
Well its my birthday today and no bonus is there, so onto live chat, oh we are sorry that it was overlooked, we will credit you a bonus.
So, very nicely £20 appears in my account but, wait for it, £1200 wagering attached to it.

This place is a joke, and has absolutely no similarities to what Jackpot party was and how they treated their members.
Redeemed my points and am playing through my generous £20 and at which point when I bust I'll be closing this account for good.

Sorry slots magic, you have failed big time.

 

[byebyebaby]

Love it

I have a read a lot of complaints about Slots Magic. But I just have to add, I love this casino.

This is the only casino I play using bonuses and I clear them in about 80% of the cases.

I always receive my withdrawals fast and I love Williams games, so for me Slots Magic is a great casino.

Had contact with support a couple of times about a bonus and about the fact that one day the games did not load. They repsond fast and even gave me free cash because of the bad loading games.

Maybe I am just lucky, but for me Slots Magic is great!

 

[Walkanator]

I'll give it a week till you're bonus banned..............

 

[eizei]

Since the rough start with games not starting etc I haven't had any problems lately. There's monthly 100% and 50% bonuses with 30x wagering and support has been able to help me in reasonable time when a bonus was missing for example. Games have worked just fine for me last few times I have played.

 

[JGslots]

Managed to meet wagering on my last bonus (hooray)...


... Oh wait they want me to send ID (again) before they will process any further withdrawals.


I don't mind doing this the once, but twice grrr. Surely if they have bought Jackpotparty.com they will have the info about which users have provided documentation. Cant help but feel its yet another way for me to just go "sod this" and play away my winnings. Im all up for providing ID but I genuinely dont think they need to see it (again).


Hope all is well anyways people

Rob

 

[eizei]

Seeing as they're a completely different casino I think it's reasonable they're requesting your ID if you only previously have sent it to Jackpotparty.

 

[frank32]

Let's welcome Slotsmagic to the BBF section. This was once Jackpot Party - an award winning Accredited casino that had many happy players. Since they were sold and rebranded as Slotsmagic, their accreditation at Casinomeister was forfeited. So we are starting from scratch here.

So let's welcome them into the fi-yah. Please post your kudo, complaints, comments and critiques here.

You can sign up at the casino here:
https://www.casinomeister.com/goto/?c=slotsmagic

Please give a warm welcome to the rep - she is located here:
https://www.casinomeister.com/forums/members/

thumbs up that they fixed their crashing software straight away.

their bonus restrictions terms and conditions is far too long and quite appalling, that they can use almost any reason to remove a large win with a bonus it appears.

 

[spintee]

Seeing as they're a completely different casino I think it's reasonable they're requesting your ID if you only previously have sent it to Jackpotparty.

Agree to disagree on that 1, After all the info we was told to begin, e.g not a new casino just a name change and new games provider, Still got convo's to prove & that turned out to be wrong, Its ok for them to be giving all our details, names, contact details, banking detials ect ect, But only when it comes to withdraw they want I.D, Why didnt they ask for this straight away after they bought our names? I agree that they seem to of got there act together after the change over but still from I have read theres still problems croping up,
I myself Had no more problems but only deposit a few times & untill your self's get emails about not getting bonus no longer than its hard to say how it feels

 

[EGO]

the reason our Terms are so detailed is both for transparency and to avoid any confusion regarding Bonuses
we never remove winnings from legitimate players who correctly use and enjoy the many bonus offers that we have

thumbs up that they fixed their crashing software straight away.

their bonus restrictions terms and conditions is far too long and quite appalling, that they can use almost any reason to remove a large win with a bonus it appears.

 

[Jory]

we never remove winnings from legitimate players who correctly use and enjoy the many bonus offers that we have

By "correctly use" I assume you mean a player who does not actually submit a withdrawal after winning from a bonus, but continues to play until they lose everything. If they do submit a withdrawal, they get bonus banned.

The very first line of your bonus policy almost implies that players are about to make a big mistake by accepting a bonus.

Slots Magic Bonus Policy

If, after reading this policy, you would like to be blocked from receiving our bonuses and/or to have any bonuses removed from your account, please contact our customer support team before you commence play.