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ATTN: Casino Rep Slotsmagic - Improved

Discussion in 'Online Casinos' started by lotusch, Mar 5, 2015.

    Mar 5, 2015
  1. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Hey guys,

    I just wanted to share that I was very pleasantly surprised with Slotsmagic when I was playing there yesterday.
    I know they had loads and loads of complaints and many people where not happy with the way they went after the rebranding of the casino.
    For me the biggest issue was non working games,very slow and laggy.
    I have given my 2 cents on that in the past and I did not play there for a good while.

    But because I just cannot let WMS slots go as I love to play them and places where you can play them are still hard to find (except for the obvious accredited places found on CM), I decided to give Slotsmagic another go.
    I was surprised there is now an instant play option,so no download required.

    I decided to play the instant client and I was very pleased to find all slots were running flawless for me.
    No lag,no slow spins,not the message I got hundreds of times before that there was an error and the slot would close/crash.
    I played a full 2 hour session and played several WMS slots,Montezuma,Raging Rhino,Tranquil Seas,Omg Kittens and a few more and they ran flawless.
    I deposited 100 Euro's and was able to play 2 hours and lost it,but that is no problem.

    Fact is everything was working like a charm so if this was no accident Slotsmagic will defo see me back more often as a customer as they still have the biggest range of WMS slots available online.

    So this time a fair and well deserved compliment for them.

    I hope they keep this up.

    Haven't managed a cash out yet so cannot say anything about that yet.

    But the slots are running fine for me and that is a key point in enjoying a game session! :)
     
    7 people like this.
  2. Mar 5, 2015
  3. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    I've been playing there as one of my main casinos until recently, most of the time the slots were behaving just fine, but i still did have the occasional issue with wms, but since im a big fan of nextgen too, i tend to spread my time between the two.

    as far as withdrawals go never a problem, i've done a little too well there it would be seem so tested the withdrawals lots, the vip bonuses really are plentiful if you show them some loyalty, i know this probably dosen't apply to the low rollers, but if you are making several £100+ deposits, you will see the bonuses come flying in.

    And this is where i had my issues as a player, i did do very very well on a number of occasions always using bonuses even if the wagering is high on the 100% + ones, and have now been bonus banned (with a restriction to 50% only bonuses now since i was a vip player)

    i found this a little surprising from them, as their main attraction was regular and decent sized bonuses emailed to me daily and still are even though i'm now not eligible. I simply play elsewhere now that they have been revoked.
     
  4. Mar 5, 2015
  5. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Cheers for the heads up m8...
    I don't play with bonusses so I should not have an issue with that... :)

    For me important are flawless running slots and that I was missing with Slotsmagic,this seems to have improved a lot as far as I can see.
     
  6. Mar 5, 2015
  7. mrjolio

    mrjolio Experienced Member

    Occupation:
    Business owner
    Location:
    Crete, GREECE
    I do visit them several times each month, but their client is extremelly bad.
    In fact last time I had to kill the client 7 times (!!!!) in 2,5 hours of playing.
    After contacting live chat, what was really irritating is the response I had that all their slots run smoothly and they don't have any kind of problem during the last weeks. I also sent them screenshots of various errors I had while playing specific slots and they responded 2 days later telling me that now all is OK.
    As I told at the live chat they HAVE to hire some BETA testers. They can't be up and running and asking their clients to let them know each slot that has an issue and sent them videos and screenshots, like I was told.

    Unfortunatelly I can only play WMS there, therefore I will be visiting them again.
     
  8. Mar 5, 2015
  9. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    Their response to troubles has been absolutely horrible. Sometimes you get one CS-rep telling you they don't have had any troubles, then another one telling you they have right after. Their rep here accused me of lying about the troubles so i could get comps.

    That being said, I gave them a shot last twice last week, and their slots seemed to work fine.
     
  10. Mar 5, 2015
  11. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    The non download client worked like a charm.
    Therefore I did not go back to the downloadable one as that one always has been horrible.
    So I put my hopes up the instant casino works better. ;)
     
  12. Mar 5, 2015
  13. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    Have you tried them both at aprox the same time? The DL client doesen't look like much else than a framework to put the java/flash windows in to me, so I don't think it should make much of an difference. But i might be wrong, and I guess it's no point trying to fix something that ain't broken. :)
     
    1 person likes this.
  14. Mar 6, 2015
  15. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    i've always gone for the instant casino, as said the downloadable client dosen't offer any real benefits, i have tried the mobile casino out too, worked great but needed more slots adding to it was mainly nyx /nextgen stuff the last time i tried it.
     
    1 person likes this.
  16. Mar 6, 2015
  17. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Thanks for your post, we have been working very hard with WMS to get things right.
    So far so good and it appears that the games are working really well now

    Did you see the promotion we announced earlier ?

    Free spins for the CM Forum on Wizard of Oz Ruby Slippers
    full details here...

    http://www.casinomeister.com/forums/showthread.php?t=66242


     
    1 person likes this.
  18. Mar 6, 2015
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I give them a quick test now with he massive £4.40 win from 25 free spins, A better than nothing,

    Not played since all the agro before
     
  20. Mar 6, 2015
  21. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Yeah got the free spins,thanks...
    Normally I play this at minimum €1.50 a spin so €0.30 spins do not excite me that much but thanks for the gesture!!

    Will defo be back for more action if the slots keep running like they do now. :)
     
    1 person likes this.
  22. Mar 7, 2015
  23. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    looking forward to seeing you back
    thanks for letting us know

    Krystal


     
    1 person likes this.
  24. Mar 28, 2015
  25. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    I see that Slotsmagic has added Netent to their collection now aswell :)
     
    1 person likes this.
  26. Mar 29, 2015
  27. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Well spotted !
    with some great promotions coming soon

    Krystal

     
  28. Mar 29, 2015
  29. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    ty but no dead or alive yet :D

    ty for the promotions but can u make the wagering a bit down d+b X30 is really too much

    5 or 6 times i made it above 700 bad lost it all on wagering

    atleast make iot too D+BX25
     
    1 person likes this.
  30. Mar 29, 2015
  31. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    I've said this many times before in threads on here but until they reduce the wagering there is no point playing here anymore. Considering the sheer amount of good sites available these days with immediate cashouts and low wagering. Why would you play some were with 60 times wagering and 48 hour withdrawal periods???? Boggles my mind!!
     
    1 person likes this.
  32. Mar 29, 2015
  33. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    I personally am happy with SlotsMagic now.
    Games run perfectly and smooth with an occasional hicup when playing WMS games but that could be just server related.
    Also I do not play bonusses so 60x WR does not apply to me. ;)
    I deposit my own monies and what I win I can cashout without having to be affraid I am stuck in a web of bonus rules. :thumbsup:

    Indeed I saw more slots added like Netent so keep it up guys.

    I am happy to play here for now. :thumbsup:

    No withdrawals yet,WMS is playing hard to get for me (read: Kronos)... :oops::lolup:
     
    1 person likes this.
  34. Mar 29, 2015
  35. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Dead or alive will hopefully be in the next batch of slots released
    Just want to make sure the games are running smoothly before we release the rest of the NetEnt slots

    Regarding the wagering, I will pass your request along

    Krystal


     
    1 person likes this.
  36. Apr 5, 2015
  37. AnnaTS

    AnnaTS Experienced Member MM

    Occupation:
    N/A
    Location:
    England
    I am a member of your casino it's nice to hear that DOA will be coming to slots magic as i tried it out for the first time on another casino i joined yesterday and quite liked it and also it would be great if you could get Wishmaster i was going to put Steampower aswell but seems you have already got it.
    Is there any chance you can stop the pop up coming up when you take a bonus with free spins as usually i play with my money then free spins after and having the pop up keep popping up when i am trying to search for games using the client starts to get annoying.

    Anna
     
  38. Apr 5, 2015
  39. Krystal_EGO

    Krystal_EGO Official Rep: SlotsMagic, PlayOJO and DrueckGlueck

    Occupation:
    Affiliate Manager -EGO ( EGamingOnline)
    Location:
    Cyprus
    Hi Anna

    If you close the pop up by clicking on the X it should not come up until you log in again .
    If it does please report this to our Support and we will look into it for you.

    Looks like DOA will be next week and I will check on The Wish Master for you.
    The plan is for all NetEnt slots to be released over the next few weeks but i will ask for them to give it priority

    Krystal

     
    1 person likes this.

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