SlotsJungle & WinPalace casinos closing accounts BASED on LIE !!!

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi, ‎

First: as you can see from my signature, no one is hiding that these brands are part of the same group.‎

Winpalace: you had multiple accounts, taken free chip on each one. That’s the reason you were ‎banned. ‎

Slotsjungle: You were banned after being banned in Winpalace. You had 0 balance when you were ‎banned. ‎

CasinoTitan:don’t see any reason why would you deposit when you knew that you were just banned ‎in the other 2. Your deposit will be reversed today and account closed.

I don’t fully understand what exactly is the “horror story”. Both of your accounts were closed with 0 ‎balance. They will remain closed. ‎

You can post any info. I promise that I won’t ignore it and reply. ‎

Best regards,
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
I repeat: - when I was on the Live Chat at SlotsJungle I was told that SlotsJungle is on its own and not part of any group !

- at WinPalace I had only one account, and that one is with username ``LuckyDenis``

I am not aware of having multiple accounts, and even if I had, I was not aware of them due to spam emails which I was receiving from various affiliates on several of my email addresses.

Tell the guys from WinPalace to triple check ALL OF MY Live Chat conversations, and they will find that I was told that I have not even one account when I have requested help of receiving my account details back ! - So now as always, I was aware of having only one account per each casino and in my Live Chat logs you will find the proof !

- This is the horror story, getting my accounts closed on LIES ! - Dont you think ??
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Yes. The rep was mistaken. I apologize for that and I’ve already passed it to the CS manager. ‎Our brands are connected (as you can see in my signature)‎

It doesn’t matter that in one of the brands you had only one account: you have broken the terms in ‎our other brand and the finance decided to close your account. ‎

You had 0 balance when your Winpalace and CasinoTitan accounts were closed, so none of your ‎money were taken. (in CasinoTitan your deposit will be reversed). ‎

We do have full right to decide who we work with and no harm is done. ‎

I wish you all the best and I’m sure you will find great places to play online. ‎

Best regards, ‎
Daniel
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)

Irrespective of how you were treated by this group the forum should not be used as a platform for threats. I have no love for this group personally but that doesnt mean you can use such threatening language.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
View attachment WINPALACE CHAT LOGS 8 JULY 2011.pdf Well, sorry but you do not deal with a fool ! - And let me explain:

There is no point in returning me my last deposit, just like: ``you see ? we are cool and reputable, we dont care of your few little dirty bucks !`` If it is about returning my deposits I should get all of my deposits from SlotsJungle also (which was in the amount of 200$) BECAUSE I guess IF I WOULD HAVE WON any money at all and tried to withdraw then I would get my winings voided and only deposit returned, RIGHT ? - WELL, no ! That would not be right because it would be created a situation of you can lose, but you can`t win which is PRETTY SHADY for a reputable wanna-be gambling website ! - Am I correct ??

AND seems you really agree with me when I repeat you SOME FACTS, then ok here we go I REPEAT ONE LAST TIME:

I WAS NOT AWARE OF BEING CONSIDERED OF HAVING TWO ACCOUNTS OR BEING BREACHING ANY TERMS - And now I find me throwed into this situation HORROR STORY DUE to ANOTHER FEW INCOMPETENT Live Chat CUSTOMER CARE REPRESENTATIVES such as Derreck , Kyle and Rupert as you can see from the chat logs I have attached into this post via a .pdf

SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

I'm sorry but I lost track of this conversation....

We are allowed to decide if to let someone play in our casinos or not.

I don't fully understand what is the problem, since you had 0 balance in both accounts and you have broken the terms of the casino.

And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands.


Again: No harms done. The balance that you have in CasinoTitan will be reversed.

I would suggest for us to go our separate ways.

Best regards,
Daniel
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !
Why on earth would you want your accounts re-opened at casinos you obviously have such hatred for? :eek:

Any casino has the right to exclude anyone they want to, and they don't HAVE to give a reason.
If the accounts are zero, or any deposits returned, that is the reputable way for them to act.

You've made your point, but now it's game over with this group - time to move on.

KK
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Playhunter......just admit you got caught and give it a rest.

Opening multiple accounts to claim multiple free chips is considered fraud, and it's not the brightest idea. If you insist on filing a complaint, remember that the casino WILL provide details of your multiple accounts and you will quite possible be banned from here as a result. Think about that for a moment eh?

Winpalace may not be my favorite group, but I dislike fraudsters far more.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
I'm sorry but I lost track of this conversation....
- To get back the track of our conversation read the document I have attached: WINPALACE CHAT LOGS 8 JULY 2011.pdf (note that people from around here do not lose the track of it so quick)
We are allowed to decide if to let someone play in our casinos or not.

- If I were breaching any terms, but as you see from the chat logs I have exposed you WinPalace customer representatives told me to do so. And this means that I am not breaching any terms at all, so the manager really have no reason to cut off my business with the Group !?
*
I don't fully understand what is the problem, since you had 0 balance in both accounts.

- If you did not observed yet, I really DO CARE about my accounts and I still want be part of your business.
*
And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands. The only reason i can think someone will do that is that you understood that this one is going to be closed too within few hours and were trying to get something from placing money in there and to create all this thread.

- Why don`t you think THAT I DID MY DEPOSIT BECAUSE I WAS MORE THAN SURE THAT THIS WHOLE UGLY EXPERIENCE WILL BE PROFFESSIONALY RESOLVED and I will be allowed to play further on each casino in part ??
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Playhunter......just admit you got caught and give it a rest.

Opening multiple accounts to claim multiple free chips is considered fraud, and it's not the brightest idea. If you insist on filing a complaint, remember that the casino WILL provide details of your multiple accounts and you will quite possible be banned from here as a result. Think about that for a moment eh?

Winpalace may not be my favorite group, but I dislike fraudsters far more.

No offense, but I bet you did not took the time to read the chat logs I have attached into this thread: the point is that I knew I had an account, but I have lost all of its details. (username, registered email and password) So I have landed on WinPalce Live Chat where I gave the customer care representative (Derreck) all of my personal details in order to recover my Account ! He was not competent enough to find my account details, so he advised me to go and register one new account. And so I did, but at that point I have observed that I had already an account and I went again to the Live Chat to inform them about the situation. Then, Kyle (another customer care representative) told me that my old account is inactive and there is no problem at all. He ADVISED ME TO KEEP PLAYING with my new registered account, and for Derreck incompetence he desired to give me a free chip for the derange !!

- SO, permit me to ask: Where is the fraud ?
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I'm sorry, but your "tone" is way out of line. The members here are just trying to help and you are biting THEIR heads off. As has been mentioned previously, why on earth would you want to keep playing at a group who you feel has cheated/stolen(?) from you, called you a liar, and banned you from their group? Time to move on to a casino who will appreciate you, unless you are truly guilty of said incriminations. The rep has been more than polite to you since you've come here and verbally threatened him. I'm surprised someone hasn't reported your actions by now to Bryan, as you most definitely have abused your posting etiquette.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Why on earth would you want your accounts re-opened at casinos you obviously have such hatred for? :eek:

KK

Because I am not a fraudster and I never been, nowhere ! I do care, very much about etiquette and if somewhere I do have an account (or part of an account closed) it is only because I, PERSONALLY have requested to be selfexcluded ! (and example would be a sportbook where I am playing - they have casino games section also, and for that particular games, I found them to be just a bit too addictive for me, so I have requested to block my casino access but still allow me to do my business with the sportbets - they solved the matter as I requested in about half an hour ! That is what I call proffessionals, whithout any doubt.)

The bottom line is that each time when I have an account close/blocked/suspended it will be by selfexclusion and not by fraud calumny !
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
OK, for the ones that think my tone is out of line: SORRY, I am nervous at the time due to the things I am unfairly accused.

As I have exposed, I have nothing to hide. (PLEASE, read the Chat Logs I have attached into post number #6 in this thread, because are very relevant) But I am posting here becuse I do not accept to get my accounts blocked on their fault. (I repeat: all my actions was done step by step according to their customer care advices !) It is not a simply case where it can be judged by first appearance..
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Hi,


We are allowed to decide if to let someone play in our casinos or not.
I would suggest for us to go our separate ways.

Best regards,
Daniel

With all do respect to the OP, it is pretty clear that they do not want to do business with you. That is their right. Just accept it and move on.

I am kind of curious, why do you want your accounts reopened with them? Is it just to have the satisfaction of being able to say that YOU closed your accounts? Does it really matter who closed the accounts, just let it go. If you accidentally opened 2 accounts it is what it is, even if you didn't open 2 accounts, the casino still has the right to deny your business.

Just my 2 cents.
LH
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

You have opened an account at the dates you've spoken with the Support (July) . You had an account before that. Then you had another one opened few months later, September- took another free chip on that one as well.

The CS replied that the casino has decided to close your account for "``financial reasons``.

I don't think i can give any additional assistance. Again, no harms done.

Best regards,
Daniel
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
With all do respect to the OP, it is pretty clear that they do not want to do business with you. That is their right. Just accept it and move on.

I am kind of curious, why do you want your accounts reopened with them? Is it just to have the satisfaction of being able to say that YOU closed your accounts? Does it really matter who closed the accounts, just let it go. If you accidentally opened 2 accounts it is what it is, even if you didn't open 2 accounts, the casino still has the right to deny your business.

Just my 2 cents.
LH

Good point ! Yes, and everyone can see that I am a honest person: black on white, yes, it is about PROUD ! MY PROUD. All has danielg to say is to do DEEPLY APOLOGIZE and to re-open my accounts so I can close them per my request via their Live Chat assisted by one of their ``proffessionals`` Then we are done, and they can go on Mars ! (only from my point of view of course)

But the real question is: he will have the same honestity as I have and reconginze that all story is happening due to their unproffessional customer care ?
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Hi,

You have opened an account at the dates you've spoken with the Support (July) . You had an account before that. Then you had another one opened few months later, September- took another free chip on that one as well.

The CS replied that the casino has decided to close your account for "``financial reasons``.

I don't think i can give any additional assistance. Again, no harms done.

Best regards,
Daniel

Let`s take it on the other way, PLEASE answer me only with ``yes`` and ``no`` to the following:

- DID YOU read the Chat Logs I have provided you ?

- Did Derreck said that I have no accounts at that time when I said I have an account and to look carefully because I do not want to breach the T&C`s ?

- Did Derreck advised me to create one new account ? (respectively this one in cause now, LuckyDenis)

- Did Kyle asked me to compensate my unpleasant experience with Derreck by accepting a free chip from him ?

As for what you say that I would have registered another account (a 3rd one later after this chat logs incidents with WinPalace) I DO NOT RECALL IT ! - Show me proofs of it ! (also note that might be a similar case with the one above) - Who can say I am not right after I have shown you the proofs ??
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,


I will reply to this one:

1- yes. i did read your logs. (you can see it by my previous reply).

2+3- yes. BUT: the way he can find your account is by the details you supplied. I need to check the full logs, but maybe he was mistaken, maybe - you supplied the correct details only to the second rep- and that is why he could easily find your account. IN any case: we took the mistake on us and you were compensated with a free chip!

Again: 2+3 are not relevant cause you opened another account, on september 24th (2 months later), redeemed free coupon code on this account as well.

I cannot continue answering here. If you wish to continue after this reply- please file a complaint through Bryan and i promise to answer.

Again, all the best,
Daniel
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Hi,


I will reply to this one:

1- yes. i did read your logs. (you can see it by my previous reply).

2+3- yes. BUT: the way he can find your account is by the details you supplied. I need to check the full logs, but maybe he was mistaken, maybe - you supplied the correct details only to the second rep- and that is why he could easily find your account. IN any case: we took the mistake on us and you were compensated with a free chip!

Again: 2+3 are not relevant cause you opened another account, on september 24th (2 months later), redeemed free coupon code on this account as well.

I cannot continue answering here. If you wish to continue after this reply- please file a complaint through Bryan and i promise to answer.

Again, all the best,
Daniel

1. I gaved you the full logs. (but OK, even at first seen that is still relevant)

2 & 3. Thanks for confirmation ! (information offered to both Derreck and Kyle was complete but after I have created my second account he was able to find the other account by username wich I have previously chosen and tried to chose it again - ok, I am not argue this, maybe at that point I should get back and tell him that I have found my username)

And as you expose the problem regarding registering a 3rd account on 24 September (which I do not recall) put it simply that might very well be a similar situation with incidents from point 2 & 3, am I correct ? - And this in itself would have lead me to a ``you can lose but you can`t win situation`` because if I would have won something the financial deparment would have void my winnings because of having multiple accounts (two at number) and talking benefit of two no deposit bonus which is in itself against the T&C`s. (BUT do not forget THAT I WAS ADVISED by customer care representatives TO DO THESE ACTIONS!)

Well, if anyone would think that I was a bonus abuser, I suggest to think that I could do the same for the other casinos SlotsJungle and CasinoTitan, but I never did so. This should tell you people pretty much ! (By the way those two have cool +EV Slots Tournaments, go and cash out their money people !!!)

And by the way daniel, I still don`t recall when you said your appologies to me ??

As if you (daniel) (or the manager of the group) would have shown some Good Will to me he could let me know when I have made my first deposit and not after 6 months of losing my time and money there ! (am I correct ?) Or, if this period of time has already passed along with my few deposits, he should suddenly wake up and realise that I AM A HONEST PERSON, and he could ask me to choose one single account with to play from now on, taking into account the fact that I never withdrawed a single cent from the Group, but lost some money instead !

BY THE WAY: I have an account at Golden Cherry Casino also. SELF EXCLUDE ME FOR A PERIOD OF 5 YEARS FROM IT ! Also make sure that I will not receive anymore spammy ``Promo emails`` on none of my emails because I have requested to be unsubscribed and seems that I contine to receive them.
 
Top