SlotsJungle & WinPalace casinos closing accounts BASED on LIE !!!

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi, ‎

First: as you can see from my signature, no one is hiding that these brands are part of the same group.‎

Winpalace: you had multiple accounts, taken free chip on each one. That’s the reason you were ‎banned. ‎

Slotsjungle: You were banned after being banned in Winpalace. You had 0 balance when you were ‎banned. ‎

CasinoTitan:don’t see any reason why would you deposit when you knew that you were just banned ‎in the other 2. Your deposit will be reversed today and account closed.

I don’t fully understand what exactly is the “horror story”. Both of your accounts were closed with 0 ‎balance. They will remain closed. ‎

You can post any info. I promise that I won’t ignore it and reply. ‎

Best regards,
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
I repeat: - when I was on the Live Chat at SlotsJungle I was told that SlotsJungle is on its own and not part of any group !

- at WinPalace I had only one account, and that one is with username ``LuckyDenis``

I am not aware of having multiple accounts, and even if I had, I was not aware of them due to spam emails which I was receiving from various affiliates on several of my email addresses.

Tell the guys from WinPalace to triple check ALL OF MY Live Chat conversations, and they will find that I was told that I have not even one account when I have requested help of receiving my account details back ! - So now as always, I was aware of having only one account per each casino and in my Live Chat logs you will find the proof !

- This is the horror story, getting my accounts closed on LIES ! - Dont you think ??
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Yes. The rep was mistaken. I apologize for that and I’ve already passed it to the CS manager. ‎Our brands are connected (as you can see in my signature)‎

It doesn’t matter that in one of the brands you had only one account: you have broken the terms in ‎our other brand and the finance decided to close your account. ‎

You had 0 balance when your Winpalace and CasinoTitan accounts were closed, so none of your ‎money were taken. (in CasinoTitan your deposit will be reversed). ‎

We do have full right to decide who we work with and no harm is done. ‎

I wish you all the best and I’m sure you will find great places to play online. ‎

Best regards, ‎
Daniel
 

chuchu59

gambling addict
PABaccred
PABnonaccred
PABnononaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !

Firstly, lets start with the beginning:

1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)

2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.

3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?

- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)

- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.

NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:

WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !

SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)

Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)

4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)

Irrespective of how you were treated by this group the forum should not be used as a platform for threats. I have no love for this group personally but that doesnt mean you can use such threatening language.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
View attachment WINPALACE CHAT LOGS 8 JULY 2011.pdf Well, sorry but you do not deal with a fool ! - And let me explain:

There is no point in returning me my last deposit, just like: ``you see ? we are cool and reputable, we dont care of your few little dirty bucks !`` If it is about returning my deposits I should get all of my deposits from SlotsJungle also (which was in the amount of 200$) BECAUSE I guess IF I WOULD HAVE WON any money at all and tried to withdraw then I would get my winings voided and only deposit returned, RIGHT ? - WELL, no ! That would not be right because it would be created a situation of you can lose, but you can`t win which is PRETTY SHADY for a reputable wanna-be gambling website ! - Am I correct ??

AND seems you really agree with me when I repeat you SOME FACTS, then ok here we go I REPEAT ONE LAST TIME:

I WAS NOT AWARE OF BEING CONSIDERED OF HAVING TWO ACCOUNTS OR BEING BREACHING ANY TERMS - And now I find me throwed into this situation HORROR STORY DUE to ANOTHER FEW INCOMPETENT Live Chat CUSTOMER CARE REPRESENTATIVES such as Derreck , Kyle and Rupert as you can see from the chat logs I have attached into this post via a .pdf

SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

I'm sorry but I lost track of this conversation....

We are allowed to decide if to let someone play in our casinos or not.

I don't fully understand what is the problem, since you had 0 balance in both accounts and you have broken the terms of the casino.

And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands.


Again: No harms done. The balance that you have in CasinoTitan will be reversed.

I would suggest for us to go our separate ways.

Best regards,
Daniel
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
SO, read that Chat Logs paying TRIPLE ATTENTION and you will find that I DESERVE DEEPLY PUBLIC APPOLOGIES and accounts RE-OPENED !
Why on earth would you want your accounts re-opened at casinos you obviously have such hatred for? :eek:

Any casino has the right to exclude anyone they want to, and they don't HAVE to give a reason.
If the accounts are zero, or any deposits returned, that is the reputable way for them to act.

You've made your point, but now it's game over with this group - time to move on.

KK
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Playhunter......just admit you got caught and give it a rest.

Opening multiple accounts to claim multiple free chips is considered fraud, and it's not the brightest idea. If you insist on filing a complaint, remember that the casino WILL provide details of your multiple accounts and you will quite possible be banned from here as a result. Think about that for a moment eh?

Winpalace may not be my favorite group, but I dislike fraudsters far more.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
I'm sorry but I lost track of this conversation....
- To get back the track of our conversation read the document I have attached: WINPALACE CHAT LOGS 8 JULY 2011.pdf (note that people from around here do not lose the track of it so quick)
We are allowed to decide if to let someone play in our casinos or not.

- If I were breaching any terms, but as you see from the chat logs I have exposed you WinPalace customer representatives told me to do so. And this means that I am not breaching any terms at all, so the manager really have no reason to cut off my business with the Group !?
*
I don't fully understand what is the problem, since you had 0 balance in both accounts.

- If you did not observed yet, I really DO CARE about my accounts and I still want be part of your business.
*
And for sure i don't understand why would you make a deposit in CasinoTitan, straight after you accounts are banned in 2 of our other brands. The only reason i can think someone will do that is that you understood that this one is going to be closed too within few hours and were trying to get something from placing money in there and to create all this thread.

- Why don`t you think THAT I DID MY DEPOSIT BECAUSE I WAS MORE THAN SURE THAT THIS WHOLE UGLY EXPERIENCE WILL BE PROFFESSIONALY RESOLVED and I will be allowed to play further on each casino in part ??
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Playhunter......just admit you got caught and give it a rest.

Opening multiple accounts to claim multiple free chips is considered fraud, and it's not the brightest idea. If you insist on filing a complaint, remember that the casino WILL provide details of your multiple accounts and you will quite possible be banned from here as a result. Think about that for a moment eh?

Winpalace may not be my favorite group, but I dislike fraudsters far more.

No offense, but I bet you did not took the time to read the chat logs I have attached into this thread: the point is that I knew I had an account, but I have lost all of its details. (username, registered email and password) So I have landed on WinPalce Live Chat where I gave the customer care representative (Derreck) all of my personal details in order to recover my Account ! He was not competent enough to find my account details, so he advised me to go and register one new account. And so I did, but at that point I have observed that I had already an account and I went again to the Live Chat to inform them about the situation. Then, Kyle (another customer care representative) told me that my old account is inactive and there is no problem at all. He ADVISED ME TO KEEP PLAYING with my new registered account, and for Derreck incompetence he desired to give me a free chip for the derange !!

- SO, permit me to ask: Where is the fraud ?
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
I'm sorry, but your "tone" is way out of line. The members here are just trying to help and you are biting THEIR heads off. As has been mentioned previously, why on earth would you want to keep playing at a group who you feel has cheated/stolen(?) from you, called you a liar, and banned you from their group? Time to move on to a casino who will appreciate you, unless you are truly guilty of said incriminations. The rep has been more than polite to you since you've come here and verbally threatened him. I'm surprised someone hasn't reported your actions by now to Bryan, as you most definitely have abused your posting etiquette.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Why on earth would you want your accounts re-opened at casinos you obviously have such hatred for? :eek:

KK

Because I am not a fraudster and I never been, nowhere ! I do care, very much about etiquette and if somewhere I do have an account (or part of an account closed) it is only because I, PERSONALLY have requested to be selfexcluded ! (and example would be a sportbook where I am playing - they have casino games section also, and for that particular games, I found them to be just a bit too addictive for me, so I have requested to block my casino access but still allow me to do my business with the sportbets - they solved the matter as I requested in about half an hour ! That is what I call proffessionals, whithout any doubt.)

The bottom line is that each time when I have an account close/blocked/suspended it will be by selfexclusion and not by fraud calumny !
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
OK, for the ones that think my tone is out of line: SORRY, I am nervous at the time due to the things I am unfairly accused.

As I have exposed, I have nothing to hide. (PLEASE, read the Chat Logs I have attached into post number #6 in this thread, because are very relevant) But I am posting here becuse I do not accept to get my accounts blocked on their fault. (I repeat: all my actions was done step by step according to their customer care advices !) It is not a simply case where it can be judged by first appearance..
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Hi,


We are allowed to decide if to let someone play in our casinos or not.
I would suggest for us to go our separate ways.

Best regards,
Daniel

With all do respect to the OP, it is pretty clear that they do not want to do business with you. That is their right. Just accept it and move on.

I am kind of curious, why do you want your accounts reopened with them? Is it just to have the satisfaction of being able to say that YOU closed your accounts? Does it really matter who closed the accounts, just let it go. If you accidentally opened 2 accounts it is what it is, even if you didn't open 2 accounts, the casino still has the right to deny your business.

Just my 2 cents.
LH
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

You have opened an account at the dates you've spoken with the Support (July) . You had an account before that. Then you had another one opened few months later, September- took another free chip on that one as well.

The CS replied that the casino has decided to close your account for "``financial reasons``.

I don't think i can give any additional assistance. Again, no harms done.

Best regards,
Daniel
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
With all do respect to the OP, it is pretty clear that they do not want to do business with you. That is their right. Just accept it and move on.

I am kind of curious, why do you want your accounts reopened with them? Is it just to have the satisfaction of being able to say that YOU closed your accounts? Does it really matter who closed the accounts, just let it go. If you accidentally opened 2 accounts it is what it is, even if you didn't open 2 accounts, the casino still has the right to deny your business.

Just my 2 cents.
LH

Good point ! Yes, and everyone can see that I am a honest person: black on white, yes, it is about PROUD ! MY PROUD. All has danielg to say is to do DEEPLY APOLOGIZE and to re-open my accounts so I can close them per my request via their Live Chat assisted by one of their ``proffessionals`` Then we are done, and they can go on Mars ! (only from my point of view of course)

But the real question is: he will have the same honestity as I have and reconginze that all story is happening due to their unproffessional customer care ?
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Hi,

You have opened an account at the dates you've spoken with the Support (July) . You had an account before that. Then you had another one opened few months later, September- took another free chip on that one as well.

The CS replied that the casino has decided to close your account for "``financial reasons``.

I don't think i can give any additional assistance. Again, no harms done.

Best regards,
Daniel

Let`s take it on the other way, PLEASE answer me only with ``yes`` and ``no`` to the following:

- DID YOU read the Chat Logs I have provided you ?

- Did Derreck said that I have no accounts at that time when I said I have an account and to look carefully because I do not want to breach the T&C`s ?

- Did Derreck advised me to create one new account ? (respectively this one in cause now, LuckyDenis)

- Did Kyle asked me to compensate my unpleasant experience with Derreck by accepting a free chip from him ?

As for what you say that I would have registered another account (a 3rd one later after this chat logs incidents with WinPalace) I DO NOT RECALL IT ! - Show me proofs of it ! (also note that might be a similar case with the one above) - Who can say I am not right after I have shown you the proofs ??
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,


I will reply to this one:

1- yes. i did read your logs. (you can see it by my previous reply).

2+3- yes. BUT: the way he can find your account is by the details you supplied. I need to check the full logs, but maybe he was mistaken, maybe - you supplied the correct details only to the second rep- and that is why he could easily find your account. IN any case: we took the mistake on us and you were compensated with a free chip!

Again: 2+3 are not relevant cause you opened another account, on september 24th (2 months later), redeemed free coupon code on this account as well.

I cannot continue answering here. If you wish to continue after this reply- please file a complaint through Bryan and i promise to answer.

Again, all the best,
Daniel
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Hi,


I will reply to this one:

1- yes. i did read your logs. (you can see it by my previous reply).

2+3- yes. BUT: the way he can find your account is by the details you supplied. I need to check the full logs, but maybe he was mistaken, maybe - you supplied the correct details only to the second rep- and that is why he could easily find your account. IN any case: we took the mistake on us and you were compensated with a free chip!

Again: 2+3 are not relevant cause you opened another account, on september 24th (2 months later), redeemed free coupon code on this account as well.

I cannot continue answering here. If you wish to continue after this reply- please file a complaint through Bryan and i promise to answer.

Again, all the best,
Daniel

1. I gaved you the full logs. (but OK, even at first seen that is still relevant)

2 & 3. Thanks for confirmation ! (information offered to both Derreck and Kyle was complete but after I have created my second account he was able to find the other account by username wich I have previously chosen and tried to chose it again - ok, I am not argue this, maybe at that point I should get back and tell him that I have found my username)

And as you expose the problem regarding registering a 3rd account on 24 September (which I do not recall) put it simply that might very well be a similar situation with incidents from point 2 & 3, am I correct ? - And this in itself would have lead me to a ``you can lose but you can`t win situation`` because if I would have won something the financial deparment would have void my winnings because of having multiple accounts (two at number) and talking benefit of two no deposit bonus which is in itself against the T&C`s. (BUT do not forget THAT I WAS ADVISED by customer care representatives TO DO THESE ACTIONS!)

Well, if anyone would think that I was a bonus abuser, I suggest to think that I could do the same for the other casinos SlotsJungle and CasinoTitan, but I never did so. This should tell you people pretty much ! (By the way those two have cool +EV Slots Tournaments, go and cash out their money people !!!)

And by the way daniel, I still don`t recall when you said your appologies to me ??

As if you (daniel) (or the manager of the group) would have shown some Good Will to me he could let me know when I have made my first deposit and not after 6 months of losing my time and money there ! (am I correct ?) Or, if this period of time has already passed along with my few deposits, he should suddenly wake up and realise that I AM A HONEST PERSON, and he could ask me to choose one single account with to play from now on, taking into account the fact that I never withdrawed a single cent from the Group, but lost some money instead !

BY THE WAY: I have an account at Golden Cherry Casino also. SELF EXCLUDE ME FOR A PERIOD OF 5 YEARS FROM IT ! Also make sure that I will not receive anymore spammy ``Promo emails`` on none of my emails because I have requested to be unsubscribed and seems that I contine to receive them.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ PlayHunter

Will you just chill out for a minute? You've already broken a number of forum rules and guidelines by posting a complaint dripping with emotive - insulting language, and making threats to the casino rep - a fellow member.

Explain in one brief sentence what your complaint is and what you want done. And if you use red text one more time, I'm putting your account in the "moderated users" group. Thank you.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Interesting to add that your failed PAB with Backgammon Masters involved having multiple accounts. We closed this PAB after you chose not to debate us over the casino findings.

Should I ask Danielg to forward your casino IDs to me so I can compare notes? That would make an interesting read/thread. :thumbsup:
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
@ PlayHunter

Will you just chill out for a minute? You've already broken a number of forum rules and guidelines by posting a complaint dripping with emotive - insulting language, and making threats to the casino rep - a fellow member.

Explain in one brief sentence what your complaint is and what you want done. And if you use red text one more time, I'm putting your account in the "moderated users" group. Thank you.

Yes, Casinomeister. In one of my previous posts I have said already ``sorry`` for my tone because they just made me angry with their fraud calumny acuse. OK, so ``sorry`` once again, and in respect for this forum and fellow members, Thank You for the warning !

Briefly, I was unfairly acused of fraud by registering multiple (3) accounts and got benefit of mutiple (3) no deposit bonuses at WinPalace casino and got all my accounts from each casino closed.

The things are not just as they look at the first seen and have some nuances, let me explain:

1. Long time ago I have registered one account with WinPalace. I have lost my account details and at one point I went to their Live Chat to settle this problem and to recover my account details. The support representatives was unable to recover my account details, (said that I have no account with them, even the reality was that I had one and told them so) and so they advised me to register a new account and play with it. I have registered one new account and in the same day, after that, I went back and told them my username because I have reminded it and inquired to do that way that I will not breach the T&C`s. They have found my old account but advised me to play with the new account, and for the inconvenience created, they pleased me to accept a new no deposit bonus even if I did not wanted it !!!

2. Now seems they have acused me of having 3 accounts with 3 no deposit bonus. They say my last account was oponed on 24 September. While I am aware of the other 2 accounts, I do not recall to have registered any new account with WinPalace in the last 2 months, so no new no deposit issued ! (but even so, might be same misunderstanding as it was when I have registered my second account advised by them) - Hoewer, I do recall a Live Chat conversation with one of their customer care support which said me that there are 2 WinPalace Casinos which have separated management: one strictly for USA players and another one for European players. (which I am also not sure if it is true)

3. And some facts that are relevant from my point of view: I have made several deposits and lost around 200$ into my Slots Jungle account (which I was told on Live Chat to be a stand alone casino separated from WinPalace Group - which is also not true, as danielg confirmed) (in my opinion based solely on this info I should not get my SlotsJungle account closed), and never cashed out from WinPalace Group Casinos !

I think that if they were to be honest and player friendly, they should close my account when I have made my first deposit ! Or, if they chosed to allow me to lose my deposits, they should arrange in some way (such as close the duplicate account(s) and give me written warning about the consequences, even they were at least partially at fault) for me to be legally entitled to cash out my winning without problem. (I suspect that they were to be voiding my winings if I were to cash out any winnings which is not normal and create a ``you can lose but you can`t win situation``)

This been said, sorry that I couldn`t be more briefly with this soft matter. I would like to have my accounts re-opened at SlotsJungle, CasinoTitan, WinPalace.
 

PlayHunter

Banned User - Bogus PAB - multiple accounts
PABnonaccred
PABnononaccred
Joined
Jun 11, 2009
Location
Romania
Interesting to add that your failed PAB with Backgammon Masters involved having multiple accounts. We closed this PAB after you chose not to debate us over the casino findings.

Should I ask Danielg to forward your casino IDs to me so I can compare notes? That would make an interesting read/thread. :thumbsup:

Sorry, I did not chosed to not debate the Backgammon Masters findings. I have explained that I allowed some of my friends to play on their accounts from my computer. That was an entirely different story, and yes, there I still feel that I was cheated in that case, I have confirmed them the problem at the respective times. (and I have also provided you the email exchange between me and BM where you agreed that I was not at fault, but that nothing can be done.)

Yes, please ask danielg to compare my documents, I would be grateful to you !
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Sorry, that wasn't "one brief sentence" :p

Since you've decided to go public with this, I'll just begin with "I don't believe you."

I have a PAB from you where you were accused of multi-accounting. You admit that you had a bunch of friends come over drinking beers and whatever. So you decided not to debate it anymore since it fell under the clause no more than one account per household etc. - but you stood firm that your "buddies" were all separate people.

Here is your PAB: (sorry folks - it's long)

I deposited low amounts and managed to cash out several times (around 3000$ as overall) and i could ``enjoy`` playing on my account more than two years (begining of 2006 untill October 2008). Yet, i had big problems with them: firstly they locked my account for about two months for ``security review`` at my second withrawal which was in the amount of 900$ (9xbigger than the first one), firstly they acused me that i chargedback my creditcard !! Finally after their two months of ``security review`` found me clean and paid me. I kept playing there as they paid me after all, and when it was time to cash out an important amount again (1300$) they accused me that i cheated at poker and locked my account for second time about another month or so !! - I played poker when they lauched it for a while and won alot because they did not forced anyone to pay the blinds in order to play at the table (their fault). Finally they found me honest and reopened my account, and paid me. Around October 2008 i`ve come 2nd place in a 3000$ backgammon tournament and won 500$. In a matter of few days i made my withdrawal request of 600$ and after about one week they blocked permanently my account not paying me a cent anymore not even untill today. This time the reason was: ``multiple accounts``, which obviously i had not, as i started to play with my account under username PlayHunter from the first day i saw their site and untill the last day when they blocked my account in October 2008. And i want to mention that i kept in touch with them regarding this issue till November past year 2009, and i asked them to show me proves that i had multiple accounts registered with them ! - They never could bring such proves that i breached or violated any of their T&C`s or to prove me that i did something illegal just because i am an clean, honest and fair player. I mention that i was forced to change my IP two times in those two years as it was required to me from my interned provider, and each time i announced them via email (i also have the emails sent them). The site is still up and runing whitout any problems, (abusing other players too).

I would like that someone from Casinomeister to contact their managers (or representatives) and to remind them that they own me 600$ for about almost 1 year and 4 months (and for this time spent not playing there from their abuse, and for holding my account and money locked, they shall multiple my money (10-16times) as compensation because they abused me and time cost money). Plus to reopen my account and to let me play as there is a public gambling site where i had only one single account registered and i have the right to play with it.

Otherway i want them to send me one single prove (including to show you) where we can see that i am holding multiple accounts (included house address, ip or name - or whatever they want and can show me that i had registered multiple accounts with them or their network) , or something to show me any proves that can show that i breached any of their site rules, terms or conditions. Thank you very much in advance !

He went on to say (after the casino had shown us what they considered to be linked accounts):

These ``playhunter related accounts`` you have shown to Max Draiman from Casinomeister, are not mine and are real (they were my friends accounts), and i explained you from the begining in the email i sent to the support on 25 November 2006 that they not created their accounts from my pc, but at one moment i invited them to my home for a beer, between frineds. In that day we wanted to play some games online and i allowed them to play on BackgammonMasters but from their accounts, and so we did. Even now i can not see which breach of the T&C`s is this when you allow a friend of you to play from your pc on his account ?

Well, one of his "buddies" happens to be his mother who had also PABd about the same casino:

Hi there ! I must starting to say you that i have read the PAB FAQ and there is one thing i can not respect: i can`t be brief with my PAB, honestly i can`t, there is no waste of words you`ll see.

On 2 December 2010 i joined BackgammonMasters casino. On that day i won a freeroll tournament wining 25$ real money bonus. I spoke on the live chat what that bonus means and they told me that the bonus must be wagered x50 times and on non casino games, so i had to make my deposit (at least 25$ in order to change my real money bonus account into a real money account due to their T&C) and next to wager 1250$ on non casino games. (i mention that on their T&C is nowhere stated about restricted games)

I agreed, but i asked what happens if i lose my entire balance before filling the 1250$ wagering requirement. Their answer was SHOCKING: the remaining wagering requirement remains even after the entire balance is lost !!! (this is also no specified in their T&C)

I told them i do not agree with this unwritten rule and asked them to remove that bonus from my cashier, and that after that i`ll do my deposit. They refused to remove the bonus. Weeks later i have finally managed to speak with their tech manager on the live chat and i asked him about the bonus expiration date, he told me that my bonus have no wagering requirements, but that he fixed my bonus expiration date on 16 December 2010 and that if i do not use the bonus until that date it will expire and will be removed from my cashier. (in their T&C is nothing stated about bonuses expiration date also)

Well, all that stuff about bonus was looking pretty goofy to me so i did not did my deposit and i just left the bonus there to meet its expiration date without touching it. Now that bonus is still in my cashier and they do not want to remove it claiming that they can not remove a bonus. I clearly shown them the live chat logs via email and now they do not respond about this question, and when i contact them via live chat they claim that they are just chat operators and that they do not have access to the emails. I KNOW that they have access to the emails sent and received because yesterday i`ve had another problem which i must expose you here too:

Meanwhile i have registered an account on www.mywin.com , and immediately asked them via live chat if i am allowed to keep my account with them since i have another account with www.backgammonmasters.com because the network is the same. Their response was that ``BackgammonMasters website is NOT RELATED with MyWin website and so i am allowed to keep my both accounts`` !!!

Here on www.mywin.com i deposited right away, they called me next day and verified my account by phone. My username on MyWin is PlayLive and my username on BackgammonMasters is LiveHunter , on both sites i have registered my account using my email address [email protected] .

The problem is that yesterday i have received an email from BackgammonMasters marketing calling me on the username i am using on the other site, PlayLive. SINCE i was told that those two sites ARE NOT RELATED , it was looking VERY WEIRD to me for one of the sites to address me using the username i am using on the other site. So i have contaced BackgammonMasters live chat to ask them what was that incident about. The customer care first response was that nobody sent me an email, i sent their mail back and then they accused me that i have faked the email they sent to me, changing the username they have addressed me !?! Telling them i have no reason to do so, the lady from the live chat invoked that my reason is/was to waste her time.

I have proofs for all things affirmed here. Thank you in advance !

This woman is Romanian in her late fifties. What are the odds that her English is nearly identical to her son's. :rolleyes:

We closed her and his accounts, but she emailed me explaining that it's a mother and son living in the same house. We gave her the benefit of the doubt. But what do you think?

BTW - Backgammon Masters ended up in the rogue section mainly because clammed up on this issue.
 

Users who are viewing this thread

Top