- Joined
- Jun 11, 2009
- Location
- Romania
SlotsJungle and WinPalace (same group?) are closing customer accounts as they like and when they want to !
Firstly, lets start with the beginning:
1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)
2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.
3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?
- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)
- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.
NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:
WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !
SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)
Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)
4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)
Firstly, lets start with the beginning:
1. From what I know, those two casinos along with Casino Titan are part of the same group. But if you go on Live Chat (at any of those casinos) and ask the customer care representative they will tell you that each casino is solely on itself and is not a part of any group ! (- I really wonder why they want to hide this detail or the customer care representative is so uninformed that is not of any help for the player)
2. I have registered only one account at each of this casinos: SlotsJungle, WinPalace, and CasinoTitan. This has happened with long time ago. Never deposited at any of them, but took a no deposit bonus from all of them when signed up for my account. All of these no deposit bonuses were quickly lost within minutes.
3. Recently, few months back I have deposited several times without taking any bonuses via MoneyBookers (not an option available for withdrawals) at SlotsJungle Casino. Finally lost all of my deposits, (about 200$) but at one point after that I went to inquire on the Live Chat support how I can cash out if the method I am using to deposit is not a method available for withdrawals ?
- I was told that I have to choose to use another withdrawal method, but that I must firstly deposit with my desired withdrawal method. And that also I have to print, fill, and sign their Faxback Account Verification Form along with scanned copies of my identity proof documents. (such as Passport/ID Card, Driver Licence, Utility Bill and Bank Statement)
- I was fine with that, I have opted for switching from Moneybookers to Neteller, (but I did not deposited) and I have provided them (to each of these casinos in part) with all the needed documents requesting them to approve and confirm the receipt in good standings of my documents.
NOTE: It is very important the fact that I did not deposited because on their Faxback Form states that the documents can not be accepted if there is no real money deposit made ! OK, and from now on the story goes different for each of these casinos in part as follows:
WinPalace - ago few days has blocked my account access on ``financial reasons`` ! I wonder what that means since I have never deposited or had any balance except the few minutes when I have registered my account and got the no deposit welcome bonus which I lost ? - You may wonder if I have asked for more details, yes I have asked, but I have got no more details because I was told that ``the decision cannot be reversed and is not open for review`` !
SlotsJungle (the casino where I have previously deposited with Moneybookers) - ago 3 days I have inquired on the Live Chat support why I have got no confirmation about the approval of my personal documents after has already passed 2 weeks from me sending those documents to them. The result was that my account was locked today ! - The reason ?? - Read carefully: F-R-A-U-D !!! (of course, again, they are not willing to supply me with any other details)
Casino Titan - currently seems that I am able to access my account, and today I have made the minimum deposit via Neteller which was succesfully accepted. But, I am yet to receive confirmation regarding approval of my personal documents. (I wonder if I shall go to inquire on the Live Chat about it or not)
4. danielg , please triple read all of this horror story and take immediate measures ! - I want both accounts re-opened in the next 48 hours, or otherway the full details posted here in public: on what reason(s) I was accused of fraud and what does ``financial reasons`` means for an account which never made any transactions (attempt) such as a deposit or cash out (attempt) ?? (I have also sent you a PM)