SlotsJungle & WinPalace casinos closing accounts BASED on LIE !!!

[danielg]

Hi,

If i understood it correctly- there is very big difference between the 2 cases.

In one- the accounts were closed while having some balance.

In our case: both accounts have 0 balance (both cashable and non cashable...)

I have to say that i don't understand the goal of this thread. There is no money involved. Nothing.

I can send the usernames to check if they are similar to the previous case: but it doesn't matter if they are and if they are not. The player has 3 accounts in our system, used taken multiple free chips= the accounts are closed. (again, combined balance on all the accounts is 0.00)

 

[Casinomeister]

...I have to say that i don't understand the goal of this thread...

Well, here is the title:

SlotsJungle & WinPalace casinos closing accounts BASED on LIE !!!

It's the lying part I'm trying to wrap my head around

The goal? To keep you and me busy??

 

[danielg]

The goal? To keep you and me busy??

it's almost midnight here, so we are in the right direction i guess.

 

[jod5413]

Good job handling this matter, Danielg! It is impressive of you to be able to stay calm, cool, and professional throughout this offensive posting against you and your casinos. Kudos to you, Sir!!

 

[PlayHunter]

Sorry, that wasn't "one brief sentence"

Since you've decided to go public with this, I'll just begin with "I don't believe you."

I have a PAB from you where you were accused of multi-accounting. You admit that you had a bunch of friends come over drinking beers and whatever. So you decided not to debate it anymore since it fell under the clause no more than one account per household etc. - but you stood firm that your "buddies" were all separate people.

Here is your PAB: (sorry folks - it's long)



He went on to say (after the casino had shown us what they considered to be linked accounts):



Well, one of his "buddies" happens to be his mother who had also PABd about the same casino:



This woman is Romanian in her late fifties. What are the odds that her English is nearly identical to her son's.

We closed her and his accounts, but she emailed me explaining that it's a mother and son living in the same house. We gave her the benefit of the doubt. But what do you think?

BTW - Backgammon Masters ended up in the rogue section mainly because clammed up on this issue.

Okay, to make things clear: 1. My incident with them and with my friends was when I have opened my account with them immediately after doing my first deposit in October 2006. My mother joined them in the late of 2010. And we had separate issues with them: - In my case they had kept all of my money about 600$ (including my small deposits) I had into my account at the end of 2008, and my mother issue was a mere 25$ No Deposit bonus which she want it removed after was told that it will expire on 16 December 2010 and has not expired not even until today ! - So the dates just don`t match to confirm your statement.

PS: If three friends means ``a bunch of friends`` it is fine then, because it certainly doesn`t sound quite like that to me ! (my mother was not involved there)

And 2. to make things clear once again about the language and the rest: yes, we do still live in the same house and I am the one who is explaining our problems here, because she dont even know english ! But once again, we are separate persons and have separate problems, why this would be a problem ?

PS: So, my only deal in her dealings with anyone who uses English language is to describe and translate her problems from our local Romanian language, to International speaked English as good as I can. I am sure it is not the best English you have ever seen, but admit is way much better than to try and read a report or article translated with Google Translate form a person who do not know more than 20 words in English ! (it would only mean lots of head aches right?)

 

[PlayHunter]

Hi,

I can send the usernames to check if they are similar to the previous case: but it doesn't matter if they are and if they are not.

The player has 3 accounts in our system, used taken multiple free chips= the accounts are closed. (again, combined balance on all the accounts is 0.00)

- Yes, you are right here danielg ! BUT you have forgotten to mention that I was advised to open multiple accounts and asked to accept multiple no deposit bonuses from the different accounts by WinPalace customer care representatives ! (this is very relevant!) And as I previously shown to everyone into my post with number #6 from this thread, I have proofs that what I am saying is true for the opening of my second account with WinPalce.

Please NOTE that even if I really do not remember having a 3rd account incident, (and I do not have proofs of that - please state the casino and username I have used for the 3rd one) might very well happened the same misunderstanding as when I have registered my second account ! - Am I Correct ?

- By the way, you are right that not the money is at stake, but the PRIDE is ! - And I am a very proud person, because my honesty is without margins !

 

[Nifty29]

Methinks one doth protesteth too much....

 

[Jasminebed]

Playhunter, pride won't buy you a free lunch. The casino has not called you a fraudster.

Whether they would have paid had you won, we will never know. Had they denied a win with the chats you posted, I would have been rooting for you.

I've had to come to chat to double check I didn't open an account 4 years ago or something myself.

Any casino has the right to refuse your business. You don't have a "right" to play there.

Your last deposit has been refunded, and like others I can't see why you'd want to play somewhere that you don't feel has treated you right.

Sometimes we just have to move on.

 

[PlayHunter]

Playhunter, pride won't buy you a free lunch. The casino has not called you a fraudster.

SlotsJungle finance support told me via email that my accounts ``was flagged as Fraud``. - This makes me think they slanderous called me a fraudster !

Whether they would have paid had you won, we will never know. Had they denied a win with the chats you posted, I would have been rooting for you.

Correct, but I think I have strong grounds to think that the case would be as I have stated, with me having my winnings voided.

And on this ocassion I am asking danielg to confirm or infirm my this current statement about that I would had my winnings voided or not ?

PS: Thank God I had not won a Random Jackpot of few K`s and had my winnings denied, it would got me awfully mad !

Any casino has the right to refuse your business. You don't have a "right" to play there.

Correct ! But at the same time they should not put the player on a you can lose but you can`t win situation. (and again, I think this would had applied to me)

Your last deposit has been refunded, and like others I can't see why you'd want to play somewhere that you don't feel has treated you right.

SlotsJungle and CasinoTitan have daily separated +EV slots tournaments. (the +EV it is about ~ +80$ or so per tournament) Do you think it worth ? (yes, I do)

Sometimes we just have to move on.

Correct ! But is always more pleasant to move on with a smile, instead to be thrown out on the back door and knew you was meant to lose from the start.

I really like your post, and you carefully read my logs, thank you ! (no one else did so and showed up til now)

 

[Casinomeister]

I still don't believe that you are not using your "mother's" account as a multi-accounter.

You admit that she understands no English - yet she has written an email to me. So I guess that was you. She says that she used the casino's live chat; I'm guessing that was you too.

How did she "agree" to the terms and conditions if she didn't understand them (without your diligent and timely translations)?

Do you think I'm stupid? You are using your mother's ID to open other accounts that's what I figure.

Please don't waste my time with this nonsense.

 

[PlayHunter]

I still don't believe that you are not using your "mother's" account as a multi-accounter.

You admit that she understands no English - yet she has written an email to me. So I guess that was you. She says that she used the casino's live chat; I'm guessing that was you too.

How did she "agree" to the terms and conditions if she didn't understand them (without your diligent and timely translations)?

Do you think I'm stupid? You are using your mother's ID to open other accounts that's what I figure.

Please don't waste my time with this nonsense.

Wow ! How I am supposed to take it, direct fraud accusation or only as your hasty supposition ?

- Yes, your suppositions are good excepting the fact that I would be using her accounts for my personal needs which is not true !

- Yes, I am the one who translate her the terms and conversations with you, or on the Live Chat or/and on evrywhere else where is in english.

- Somewhere I even said she was talking OVER THE PHONE with the casino ! Yes the phone rings, she answer in Romanian language and I then take the phone, and in English I present me as her son, the only one who can translate the verbal mediation between the parties. If everyone is happy, where is the problem ?

 

[Casinomeister]

Wow ! How I am supposed to take it, direct fraud accusation or only as your hasty supposition ?

- Yes, your suppositions are good excepting the fact that I would be using her accounts for my personal needs which is not true !

- Yes, I am the one who translate her the terms and conversations with you, or on the Live Chat or/and on evrywhere else where is in english.

- Somewhere I even said she was talking OVER THE PHONE with the casino ! Yes the phone rings, she answer in Romanian language and I then take the phone, and in English I present me as her son, the only one who can translate the verbal mediation between the parties. If everyone is happy, where is the problem ?

I am not happy when you twist the truth around to meet your needs. I am not happy when you exploit this forum for your own personal issues. I'm not happy when you misrepresent yourself/your mother.

Me not happy - me sad

So by closing your accounts here - I'm happy. Bye.

 

[chuchu59]

Bryan, a bit tardy with banning the guy dont you think?

 

[samoas]

Bryan, a bit tardy with banning the guy dont you think?

Great minds think alike!

 

[Steve Russo]

Any casino has the right to refuse your business. You don't have a "right" to play there.

That, as far as I am concerned, is the entire issue here.

I get a number of complaints (I manage Gambling Grumbles) from people who are allowed to play at casinos, win, and then have their withdrawals rejected on the grounds that they were identified as "high risk players".

That, to me, is unacceptable. If a player is allowed to play then he should have a right to collect his winnings -- assuming he did not violate any of the casino's rules as specified in their T&Cs. In these cases I advise the casino to pay what he won and then, if they do not want him there, to lock his account.

This, however, is not such a case. I could no more argue that a casino should allow someone to play there than I could tell somebody that he has to play at a particular casino.

As long as a player is not being denied money that he won, the question of why a casino is refusing to let him play is immaterial. It does not matter if he is using multiple identities, sending them obscene e-mails, or simply has a name which the casino finds difficult to spell. If the casino does not want to do business with him, that is sufficient grounds to refuse to do so.

There is no question of "fault" in this case because there is no injury. There are a number of casinos where, for various reasons, I do not want to play. Until such time as I am required to open accounts with them, I can not object to a casino not agreeing to have someone else as a player.

 

[footdr]

The only thing I dislike about this casino group is.....

After your first win/payout, they ban you from any further deposit bonuses(contrary to top rated RTG casinos) and you then have to request their finance department redeems your comps for you which takes many emails.

You are allowed only one account at each of their casinos, so not sure what player starting thread is upset about.

 

[chuchu59]

There are many inconsistencies in the op's posts so we may never know why he was upset unless we feed him with the drug TTTTT.