Roguish Slotobank (Netent) voiding 1600 $ , no explanation , no email response

[Slotobank]

Hi there ,

again a bad casino experience - i ve waited for almost two weeks now for an explanation but received no answer yet (i ve sent several emails asking for an explanation what happened to my winnings no answer at all ...)

I ve read about slotobank in this thread first: https://www.casinomeister.com/forums/threads/slotobank-new-net-ent-casino.62323/?t=62323 .

I ll copy my reply from the thread here because i think this deserves an own thread:

Hi there !

Gave this a go , deposited 250 and received 150 % bonus with insane wagering requirements of 40xD+B and some of my favorite slots only counting 40 % , i took the bonus to have more playing time KNOWING this Bonus is unbeatable longtime and the Casino will usually eat all deposits because noone can survive wagering 625 $ 40x on Slots ($ 25k - and if you choose a 40 % counting one its even worse!)!

So in terms of EV this is one of the worst Bonuses i ve ever played but i was bored and wanted to play...


Anyway i ve somehow managed to have a blance of ~1800 $ when i met the WR ( my balance was up at 3.7k at somepoint but i just could hold it because of the huge WR - always frustrating..)


I requested a withdrawal and left some funds in my account so that i could play later again.

Then i received an email that my withdrawal has been rolled back and that documents are requested wich i immediatley sent .

Today i check my Neteller account and appearently my 250 $ deposit has been put back in my Neteller account - i then tried to log in but it says my account is blocked for security reasons ??!!

This all happened without any notice or explanation!

Also when asking in live chat i did not recieve information (the chat rep said "im only customer service - i dont have this information..." and advised me to write an email - wich i immediatley did and am now waiting for an answer

Maybe its a missunderstanding or something but i strongly advise anyone for now NOT to deposit at this Casino!!




I will kepp you updated!
____



Well untill today as said i di not receive any answer so i still advise anyone NOT to deposit at this casino

Dear casinokoenig , I would be happy to assist you with this issue, please write me an email to admin@slotobank.com , so I would be able see your account in our system. And then I would be able to answer on this post

 

[Captain Chaos]

What about that other issue? The one where you had a software fault and it voided the guys entire bankroll minus deposit? Any updates on that? Too fiddly to find the thread on my phone, sorry in advance everyone!

 

[Azzurri]

Just hovered over the red icon under Slotocraps name and had to chuckle, lol.

Says it all really.

Players beware and play at your own risk. There has been enough threads on this mob to serve as a warning. Thank God I never deposited as I would be extremely concerned if this lot had my CC or ID information. I sympathize with those that already have.

 

[vinylweatherman]

Just hovered over the red icon under Slotocraps name and had to chuckle, lol.

Says it all really.

Players beware and play at your own risk. There has been enough threads on this mob to serve as a warning. Thank God I never deposited as I would be extremely concerned if this lot had my CC or ID information. I sympathize with those that already have.

That's just an automated forum function, the result of the rep's -143 reputation points.

 

[curremon]

No update

What about that other issue? The one where you had a software fault and it voided the guys entire bankroll minus deposit? Any updates on that? Too fiddly to find the thread on my phone, sorry in advance everyone!

That was me.
I have contacted Lga back in may and they told me they contact them on my behalf and there will be 21 days waiting time.. still no update.

 

[curremon]

Only difference with my case was that they blocked my account during my gamesession couple of times.
And last time when i got blocked my bonus wagering was on that point that i allready had made winnings since i had less wagering left than my balance was.
But after last block i had to wait about 12hours and when i finally managed to log in they had removed all my winnings and added my orginal deposit with new bonus to my account.
I got couple errors during gameplay.. microgaming error codes what are totally normal at any casino i have played.
They say they are not normal and their site was attacked by hackers and thats the reason they removed my money

 

[vinylweatherman]

Only difference with my case was that they blocked my account during my gamesession couple of times.
And last time when i got blocked my bonus wagering was on that point that i allready had made winnings since i had less wagering left than my balance was.
But after last block i had to wait about 12hours and when i finally managed to log in they had removed all my winnings and added my orginal deposit with new bonus to my account.
I got couple errors during gameplay.. microgaming error codes what are totally normal at any casino i have played.
They say they are not normal and their site was attacked by hackers and thats the reason they removed my money

This group is a farce. Error codes are pretty normal with Microgaming slots. They are nothing more than dropped connections, not evidence of a hack. Other sites have dealt with the Microgaming errors properly, and the usual cause is a lack of bandwidth allocated to them by Microgaming for the number of players trying to play the games.

The errors would not affect the outcomes, or are they saying that Microgaming software can be manipulated by hackers?

 

[curremon]

This group is a farce. Error codes are pretty normal with Microgaming slots. They are nothing more than dropped connections, not evidence of a hack. Other sites have dealt with the Microgaming errors properly, and the usual cause is a lack of bandwidth allocated to them by Microgaming for the number of players trying to play the games.

The errors would not affect the outcomes, or are they saying that Microgaming software can be manipulated by hackers?

Basicly thats what they are saying...
I just requested update from LGA. Ill tell here what they say.

 

[curremon]

"Please, consider that casino faces a lot sophisticated fraud attempts. That is why there are some complicated tools in games and casino itself. Not to mention that gaming algorithms are complicated as well. That is why errors might appear unfortunately for casino and players."

Here is one reply from them

 

[vinylweatherman]

"Please, consider that casino faces a lot sophisticated fraud attempts. That is why there are some complicated tools in games and casino itself. Not to mention that gaming algorithms are complicated as well. That is why errors might appear unfortunately for casino and players."

Here is one reply from them

This is a reply that just explains why such errors are "normal", so they are contradicting themselves by making the earlier claim that all your play had to be reset because the site was hacked, yet all you saw were these "normal" errors that many of us have experienced.

Are they implying that ONLY the cheats get these errors, and that they are evidence that the player who complains about getting such errors must be trying to cheat the system by hacking, which justifies their response of voiding all the bets.

What about all those players who LOST whilst being plagued by endless "casino error 2" type messages from Microgaming, they must have been the victims of the hackers as they lost all their money, so their bets should also be voided.

 

[curremon]

Well said!

Im 99% sure i wont be able to continue my gameplay because you just cant deal these kind of rogue places.
I just hope people are smart enough to look this forum and find this thread so they never make same mistake as i have done.
We took one bullet for the team or what they say

 

[slottymcslot]

I wanted to add my Slotobank experience to this thread.

A few months back I received an invite from Slotobank to signup with a 200% bonus. Normally I ignore these but it carried the OddsMatrix name which, until that point, I had confidence in.

I talking with live chat and signup. Play slots and bust. They offer me another 200% bonus. And another, and another. Normally I'd think something was off, but it's OddsMatrix so I went with it. I deposited several times and was about to quit when I finally hit something small. As I continued playing to complete the wagering requirements, I kept checking, periodically, where my wagering requirements stood. I never felt the need to pay close attention to this at any online casino before since it's 100% everywhere but boy did I learn a big lesson here. I noticed it going down slower and slower and talked to live chat. They sent me a very deep, hidden link with individual wagering % of slots! Some as low as 5%. This was a 50 times deposit and bonus wagering already, and most of the slots worth playing were under 100% wagering. Okay, my fault, shouldn't have assumed. Switched back to a game at 100% wagering. Sonofa... this went from 100% to 15-20% during the time I played it. Switched games again, you guessed it... whhichever slot I played, they immediately floored the wagering contribution WHILST I WAS PLAYING IN REAL TIME.

Somehow, I neared the wagering requirement, and then my account was locked. Apparently this was a "technical error" and would be sorted after the weekend. Well, that would've left me with one day to complete the wagering requirements. After back and forth with the manager, he said the issue was still at large but I would be given extra time to complete wagering. Of course a few mere hours before my wagering time was up I get an email saying they fixed the error, but the software wouldn't allow them to extend the wagering time and I had to complete it within that time OR if my balance went under 1 euro I would get free spins, OR I could get another deposit bonus OR they could reset my original deposit + bonus and I could start again. At this point it was clear they were nothing more than crooks and it just became a battle. Everytime I played a slot they floored the wagering contribution in mintues... I somehow, miraculously managed to beat the wagering requirement with minutes to spare.

At this point I wanted my money out of there as fast as possible. Withdrawal... max 400 a week. LOL. Of course stalling and stalling and stalling, I eventually got all my money (just breaking even, but probably wagered on average 30% contribution so wagered treble what I should have, and cost me a lot in my legit winnings (I almost busted but managed to hit a small win again), and they reduced my withdrawal limit even further.

You can make your own mind up about these cowboys, but I already have. This casino needs to be rogued quicksharp and they have my vote for worst casino of the year by a lnog shot already. I have never experience even 10% of the tactics these guys tried anywhere, and I've seen some dodgy stuff. I now avoid any casino carrying the OddsMatrix name like the plague. It taught me to be very careful with new casinos, even if they carry a solid name.

SMcS

EDIT: I also forgot to mention that despite this being a bonus you can cash, they took it off when I completed wagering.

 

[Nate]

Wow...

I don't know both sides of the story, but if your version is true, then that is a total nightmare!!

Just because there are shady joints out there, it doesn't mean everyone carrying the same software / parent company are rogues.

Oddsmatrix have Guts, Thrills, Superlenny, Jetbull, Next Casino. Casino Luck and lots of other places of who, some are accredited and the majority are above board.

Its like saying all RTG Casinos are rogues - when you actually have good places like Club World.

In any event, thanks for sharing - Really interesting story.

Nate

 

[slottymcslot]

Wow...

I don't know both sides of the story, but if your version is true, then that is a total nightmare!!

Just because there are shady joints out there, it doesn't mean everyone carrying the same software / parent company are rogues.

Oddsmatrix have Guts, Thrills, Superlenny, Jetbull, Next Casino. Casino Luck and lots of other places of who, some are accredited and the majority are above board.

Its like saying all RTG Casinos are rogues - when you actually have good places like Club World.

In any event, thanks for sharing - Really interesting story.

Nate

Hi Nate

I must confess to not knowing the ins and outs of groups, networks, ownership etc. - but in the example you provided RTG is the network, and club world the company, right? I'm not quite sure what the deal is with oddsmatrix, are they a network/software provider? They appear to just be netent et al, in which case with your example Club World could be a reputable group, but have one casino acting rogue under their command (i.e. OddsMatrix/Slotobank)? Don't mean to be pedantic, but after all this craziness I did some extensive research (i.e. lots of googling) about Slotobank and my experience is far from an isolated incident. This falls on OddsMatrix and all the other purportedly reputable groups using their name to get these guys in line. Because of Slotobank I'm not touching anyone in Oddsmatrix with a bargepole (rightly or wrongly) and I would venture to guess anyone playing and having the misfortune of winning there will have a high % of taking a similar stance.

I also didn't mean to hijack this thread so apologies to the OP, I feel your pain. But OddsMatrix have to take serious notice of these guys because they are really hurting their rep and the rep of everyone using the OM name.

 

[eizei]

Hi Nate

I must confess to not knowing the ins and outs of groups, networks, ownership etc. - but in the example you provided RTG is the network, and club world the company, right? I'm not quite sure what the deal is with oddsmatrix, are they a network/software provider? They appear to just be netent et al, in which case with your example Club World could be a reputable group, but have one casino acting rogue under their command (i.e. OddsMatrix/Slotobank)? Don't mean to be pedantic, but after all this craziness I did some extensive research (i.e. lots of googling) about Slotobank and my experience is far from an isolated incident. This falls on OddsMatrix and all the other purportedly reputable groups using their name to get these guys in line. Because of Slotobank I'm not touching anyone in Oddsmatrix with a bargepole (rightly or wrongly) and I would venture to guess anyone playing and having the misfortune of winning there will have a high % of taking a similar stance.

I also didn't mean to hijack this thread so apologies to the OP, I feel your pain. But OddsMatrix have to take serious notice of these guys because they are really hurting their rep and the rep of everyone using the OM name.

RTG is a software provider such as NetEnt or Microgaming and Club World is just one RTG casino.

 

[miso]

Hi Nate

I must confess to not knowing the ins and outs of groups, networks, ownership etc. - but in the example you provided RTG is the network, and club world the company, right? I'm not quite sure what the deal is with oddsmatrix, are they a network/software provider? They appear to just be netent et al, in which case with your example Club World could be a reputable group, but have one casino acting rogue under their command (i.e. OddsMatrix/Slotobank)? Don't mean to be pedantic, but after all this craziness I did some extensive research (i.e. lots of googling) about Slotobank and my experience is far from an isolated incident. This falls on OddsMatrix and all the other purportedly reputable groups using their name to get these guys in line. Because of Slotobank I'm not touching anyone in Oddsmatrix with a bargepole (rightly or wrongly) and I would venture to guess anyone playing and having the misfortune of winning there will have a high % of taking a similar stance.

I also didn't mean to hijack this thread so apologies to the OP, I feel your pain. But OddsMatrix have to take serious notice of these guys because they are really hurting their rep and the rep of everyone using the OM name.

I wouldn`t go anywhere near some casinos operated by OddsMatrix, but to be honest, Guts, Next and Luck are as good as it gets.
OddsMatrix provide the software, that's all they do. And I must add that game wise they have probably the biggest selection out there.
As Nate mentioned, there are casinos that are highly recommended. Its a shame, from what I hear, Slotobank must be the first proper
rogue casino with NetEnt slots.

 

[onkel]

Try to PM the user JetbullCasino on here. He helped out with another Everymatrix casino that went rogue, so there is a possibility he might be able to in this case too.

 

[JetbullCasino]

Hi curremon & onkel!

Just received a PM regarding this. Here is a summary of my reply:

I really wish I could do something here, as it is frustrating to read about your experiences.
Unfortunately I can't be of much help. Slotobank, besides also using solutions from EveryMatrix, is not linked to Jetbull. In short, we are competitors.

What onkel is referring to is a website called Casino Jetboo (yes, we found their brand name a bit annoying) that basically went out of business shortly after they went live. Jetbull is committed to handle any players, their funds and bonuses etc. if a website using EveryMatrix solutions is terminated, so their players were moved over to Jetbull, and we were able to sort things out with one of their players that had been getting a lot of lame excuses from this website for some money they clearly should have paid to the player. Don't remember the details, but remember that the player was right and the casino was wrong. Anyway, we paid the player back.

As I also told curremon, I will make EveryMatrix aware of this thread. I'm crossing my fingers for a late, but good resolution.

Cheers,

Stian
Jetbull

Try to PM the user JetbullCasino on here. He helped out with another Everymatrix casino that went rogue, so there is a possibility he might be able to in this case too.

 

[curremon]

Lga

Still no reply from LGA

 

[curremon]

Update

I finally got my bonusmoney back to my account.
Only problem is that i had around 1300e left to wager and now i have to wager 89145e.
Hope so they fix this by themselves and i dont have to wait another 5months

 

[curremon]

Okay...
They say that they made agreement with lga that they add bonus back to my account but that whole sum has new wagering requirement.
I find really hard to believe that lga makes agreement with something like that.
i have to make 8hour days playing my bonus and have to wager about 26e/min if i want to make it before bonus expires.

What you guys think about that ?

 

[Offshore]

They say that they made agreement with lga that they add bonus back to my account but that whole sum has new wagering requirement. I find really hard to believe that lga makes agreement with something like that.

Try to write back to LGA and ask them to confirm that this "agreement" actually has been made.

 

[curremon]

Bonus expired and lga never replied when i asked about bonus.
Feels bad man..

 

[curremon]

Update

Got reply from lga:

Dear XXXXX,

There was no agreement between LGA and the Casino at all. The LGA insisted that the funds return to your account the way they were prior to the issue you reported. This was done by the Casino as instructed. The case was closed since there were no other actions necessary.

At this point the LGA does not have any further follow up on this matter and the case will remain closed however we will instruct one of the casino’s support staff to contact you and clarify what is taking place.

In a nutshell:
I had 1981e on my account and about 1300e left to wager
They returned full 1981e on my account after 5 months but it had 89145e wagering.
They told me that they had agreement with LGA.
Well they didnt have any agreement at all.

Is there anything i can do here or do i just have to face it that i lost around 1000e + lots of time fighting with these guys ?

Any advice would be more than welcome .

 

[homerbert]

Russian casino clowns, looks like clowns at LGA pity mate, wish you resolve this somehow