Online Casino refuses to pay

Annelima

Newbie member
Joined
May 4, 2020
Location
Norway
Hi
I’m new here, and wonder if my matter is a subject for complaint via you?
I made my deposits to the Casino via instant Bank transfer, but when requesting a withdrawal there were now withdrawal options with the same method nor bank transfer. My options was Neteller, Skrill, Eco Payz and BitCoin.(Even thow Rapid is owned by Skrill it’s two very different methods, when Skrill of course is a wallet, and Rapid transfers instantly from my Bank account. You also don’t have to have a Skrill account to deposit with Rapid)

I contacted customer service regarding this, and explained the following;
A few years ago I had to close my Neteller, Skrill and EcoPayz account permanently due to my ex husband misusing them.
The nice lady at the Customer service then told me that she was sure it could be solved, and that she would contact the financial dept. She also told me that I could deposit a minimum with another payment method that I could withdraw to, so I chose Bitcoin, the only option I had left.

I the received an e-mail were I was told that Bank transfer wasn’t possible for withdrawal for my this specific transaction. (??? I questioned why it wouldn’t be possible to withdraw with Bank Transfer when I deposited with instant Bank Transfer. (No answer) They also specifies all docs needed to withdraw with bank transfer in their terms.

So after KYC was approved I requested a withdrawal with Bitcoin. They all ready have a very low max withdrawal of Euro 500 per 24 h, but writes in their terms that this could be altered in each case (I thought that that normally was to increase the amount), and you could have 3 withdrawal requirements at the same time.

Then I get a new e-mail telling me that they had to cancel my request and that I had to make a new one of ridiculous 150 x 3. Because the Casino could decide how much you could withdraw based on how long you had been a member. (I was pretty new) I thow find it weird that the max amount I could withdraw was Euro 150 per 24h, when I have a balance of about Euro 13 500 - meaning I have to request around 90 withdrawals over 90 days to get my winnings.

But I received a schedule of their payments for the 3 next days, 150 per day.

I received the first payment the next day, but nothing the day after. I then contacted them the third day to ask about my payout. And of course... Shady enough they now claim that they have a issue with Bitcoin wallet, and again ask me to request a payment with the 3 methods I don’t have; Neteller, Skrill or EcoPayz.
(They also explain in their terms the importance of using the same method as deposit when withdrawing regarding to AML, so I find this weird)

They also write in their term of use that if you decide to close your account per your own request, they will return the total balance to your bank account. I’ve also asked for that as a possibility, but no answer. So what to do? (I have of course documented everything, balance, transaction history, som if the game history, chat transcript, e-mails etc)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I know there are some issues with bank transfers from casinos to Norwegian banks but Bitcoin should be no problem at all.

Sounds like a rather shady operation, 150 bucks a day, what kind of casino is that?

If you name the casino, I can tell you pretty quickly if you ever have a chance to get paid. Alternatively, you can look through the CM list and if you find a rep you can send them a private message: iGaming reps
 

Annelima

Newbie member
Joined
May 4, 2020
Location
Norway
I know there are some issues with bank transfers from casinos to Norwegian banks but Bitcoin should be no problem at all.

Sounds like a rather shady operation, 150 bucks a day, what kind of casino is that?

If you name the casino, I can tell you pretty quickly if you ever have a chance to get paid. Alternatively, you can look through the CM list and if you find a rep you can send them a private message: iGaming reps
All Reels Casino
I know there are some issues with bank transfers from casinos to Norwegian banks but Bitcoin should be no problem at all.

Sounds like a rather shady operation, 150 bucks a day, what kind of casino is that?

If you name the casino, I can tell you pretty quickly if you ever have a chance to get paid. Alternatively, you can look through the CM list and if you find a rep you can send them a private message: iGaming reps
Hi, and thank you so much for your reply.
The casino is All Reels Casino, Altacore N.V.
They are pretty new, and I could not find them here at Casinomeister.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Holy moly. :eek:

Not surprised that they are not at Casinomeister.

Let me do some research but you surely found the wrong place to win 13K. I know where they have a live rep who is quite active, that might help. But let me just check a few things.
 
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