Hey Casinomeisters!
OK, so YES I do still work for Silver Oak lol. I unfortunately just am so busy I don't check this forum that often, but I'll try to come more often! Plus, I was back in Canada the past few weeks (I think I had Tim Horton's 3 times each day and gained about 15 pounds).
So I looked into this matter personally and was informed that the customer in question - Anniemac - was finally paid a few days ago.
Anniemac, if this isn't correct, can you please contact me ASAP and I'll get to the bottom of it? What happens a lot of times is we don't have the current contact information for someone, and if we can't contact them the payment is delayed. Still - over a month IS a longgggggg time to wait, I agree!
Now I'm not speaking for the payments department (and no the payments department isn't some strange, dark prison where they cackle and talk about how to screw people!) but judging by the numbers I've seen, I think that what's happening is since we've launched the new look site - I think it looks fantastic by the way, but I'm completely 100% biased haha - we've had so many new customers that we're not able to do as good a job as we would like because we're simply too busy!
I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.
Anyhoo, sorry for not being back sooner - I'll try to make casinomeister a part of my daily after work routine (just like ESPN.com and wwtdd.com, ok, ok and SOMETIMES tmz.com).
Also - mrracetrack - Chris DiAngelo doesn't manage Silver Oak Casino!
Anniemac NOOOO we don't want you to go away! We want you to stay and play and win and play some more! Email me personally and I'll look into this for you OK? Anyways, please give me your feedback on your whole Silver Oak experience no matter what - I can get more changes done with actual customer testimonials!
Also, spiderlegz +1 -- even if being dissed I appreciate a well-timed joke lol
lets see Anniemac did her withdraw 1 month ago an you are sorta sayin in a roundabout way that ((( we don't have the current contact information for someone, and if we can't contact them ))) bet ya $5 no 1 even tried to contact her
Contacting her definitely is NOT the problem. They know how to reach Anniemac. She's contacted the casino asking about her withdrawal several times, I've contacted them, they've been told about the posts at our forum, where Anniemac has been posting all along. It's not like she disappeared and they have no idea how to contact her. Contacting her is not a problem. If they tried, they had lots of ways to contact her.
So that excuse is no good.
I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.
So which is it? Are players treated differently when they're playing on a free chip rather than a deposit? Or aren't they?
You said you didn't think they were treated differently, then go on to say that a long time player would get priority over someone using a free chip. And that you assume a long time player would get priorty over a free chip player across any business, and that's normal.
NO, It's not normal. Every player should be treated well. What's the point of giving free chips if the players first experience is going to be a bad one, because you're not taking care of those players while they play at Silver Oak for the first time? First impressions are lasting impression. Remember that. If you don't have the staff to handle this, then hire more. Simple as that.
Don't assume that most business treat their customers and players like Silver Oak does, because they don't.
I requested a cashout at iNetBet the night before last. And yesterday, less than 24 hours later, I had the cash in my hand. The funds were wired to me that fast.
I did make a deposit at Silver Oak, and then used a free chip and cashed out from the free chip. My cashout was 1/25/09. It is now finally approved. But it now sits in limbo, no one can tell me for sure how I'll be paid, nor have they asked my details or how I want to be paid. They've told me it now has to sit for 10 business days before it's processed. Now that it's approved, it continues to sit with them.
So why does it take Silver Oak a month to do what it takes iNetBet 24 hours to do? Anniemac's will have waited a month in 2 more days. I've been waiting 12 days. (And no light in sight)
There's definitely something wrong with this picture.
My first deposit that I recently made, could have been the first of many. But because of the horrible way they handled support, and the "slow as molasses" way they process cashouts, I'll NEVER deposit there again.
I'm sorry BigDaddyMD,
I've tried talking to you at the casino, as well as some others. And this is just the most frustrating gaming experience I've ever experienced (other than from Crystal Palace Group casinos).
Until your casinos start treating players better, I'd not advise anyone to play here. Not even on a free chip.
JTodd? Is Gambling Wages still paying their APCW fees? 
