Silver Oak Casino warning

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I was bored one day and found a free chip offer for Silver Oak. Seems they were a part of Virtual but now aren't and want to clean up their rep. :D
So anyway I played and made the playthru and was able to withdraw the max of $75.

Before you start jumping up and down, I knew they were bad and never expected payment. But anyway, I made the withdrawal on 1/8. Now their website says: (this is copied from their site)

"SilverOakCasino prides itself with prompt payouts. All withdrawal requests will be processed within 4 to 7 business days. Requests must be made through the casino bank. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is sent."

My withdrawal was finally approved on 1/28. Now they tell me that they don't know when the money will be sent because "winnings paid to depositing customers take precedent over free chip winnings because they have so many of the free chip winnings".

So this is a warning for any newbies or anyone else thinking about playing at this casino. Don't expect to be paid.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Thanks Anniemac! I've been sitting on the edge of my seat waiting to see how the Virtual rebrands had "turned over a new leaf." Geeze, kinda reminds me of a compost heap ....... and probably is just as moldy .......... :rolleyes: JTodd? Is Gambling Wages still paying their APCW fees? :p
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Does anyone know if "BigDaddyMD" is still around here ?? It looks like his last visit was on Last Activity: 17th December 2008 11:36 AM :rolleyes:
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
If it wasn't so laughable, it would be really sad. I played knowing I wasn't going to be paid. Just thought I would see what happened.

Just hope that someone out there is reading this and will stop before they put money in.
 

mrracetrack

Dormant account
Joined
Sep 14, 2001
Location
North of Pluto
I believe that the arrogant, annoying, smug & smarmy Chris DiAngelo is managing Silver Oak casino now... :eek:

Many will recall his ridiculous postings here on Casinomeister... when he was the casino manager for Palace of Chance and Cool Cat casino.

A loyal Virtual and Gambling Wages lacky... "Creepy Chris" is well known for stiffing, lying, making up all kinds of excuses... and is "Proud" of this... :rolleyes:

"Business as usual" at any casino "Creepy Chris DiAngelo" manages... :axeman2:
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I posted at APCW yesterday and have not had one comment one way or another. I thought that Gambling Wages and APCW were tight.

And by the way, no money and no contact with Silver Oak. I would imagine they hope I go away. :D
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I was bored one day and found a free chip offer for Silver Oak. Seems they were a part of Virtual but now aren't and want to clean up their rep. :D
So anyway I played and made the playthru and was able to withdraw the max of $75.

Before you start jumping up and down, I knew they were bad and never expected payment. But anyway, I made the withdrawal on 1/8. Now their website says: (this is copied from their site)

"SilverOakCasino prides itself with prompt payouts. All withdrawal requests will be processed within 4 to 7 business days. Requests must be made through the casino bank. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is sent."

My withdrawal was finally approved on 1/28. Now they tell me that they don't know when the money will be sent because "winnings paid to depositing customers take precedent over free chip winnings because they have so many of the free chip winnings".

So this is a warning for any newbies or anyone else thinking about playing at this casino. Don't expect to be paid.


...... and why is that may we ask (rhetorical), it's because of the deluge of SPAM that is flying around with this free chip offer and others.

Perhaps they have improved, in the past it would have been a flat refusal to pay at all:rolleyes:

They have missed the point (assuming they really intended to clean up their act). A player getting paid promptly the first time they are eligible to make a cash-in, means they personally start to trust the casino, amd may well deposit again. Making said player wait makes them think they have been screwed over, and will just be thankful it was on a free chip, and not their own money - they are unlikely to return, and the campaign is thus a waste of effort.

Silver Oak is the rebranded Crystal Palace casino, and Virtual at first denied they had bought these ex Warren Cloud operations, but now seem happy to put their name to them now they are trying to convince players they have cleaned up their act. J Todd believes they have, and deserve yet another chance, but Casinomeister members are going to be much harder to win over.
 

BigDaddyMD

Dormant account
Joined
Nov 28, 2008
Location
Canada
Harlo!

Hey Casinomeisters!

OK, so YES I do still work for Silver Oak lol. I unfortunately just am so busy I don't check this forum that often, but I'll try to come more often! Plus, I was back in Canada the past few weeks (I think I had Tim Horton's 3 times each day and gained about 15 pounds).

So I looked into this matter personally and was informed that the customer in question - Anniemac - was finally paid a few days ago.

Anniemac, if this isn't correct, can you please contact me ASAP and I'll get to the bottom of it? What happens a lot of times is we don't have the current contact information for someone, and if we can't contact them the payment is delayed. Still - over a month IS a longgggggg time to wait, I agree!

Now I'm not speaking for the payments department (and no the payments department isn't some strange, dark prison where they cackle and talk about how to screw people!) but judging by the numbers I've seen, I think that what's happening is since we've launched the new look site - I think it looks fantastic by the way, but I'm completely 100% biased haha - we've had so many new customers that we're not able to do as good a job as we would like because we're simply too busy!

I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.

Anyhoo, sorry for not being back sooner - I'll try to make casinomeister a part of my daily after work routine (just like ESPN.com and wwtdd.com, ok, ok and SOMETIMES tmz.com).

Also - mrracetrack - Chris DiAngelo doesn't manage Silver Oak Casino!

Anniemac NOOOO we don't want you to go away! We want you to stay and play and win and play some more! Email me personally and I'll look into this for you OK? Anyways, please give me your feedback on your whole Silver Oak experience no matter what - I can get more changes done with actual customer testimonials!

Also, spiderlegz +1 -- even if being dissed I appreciate a well-timed joke lol
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
Hey Casinomeisters!

OK, so YES I do still work for Silver Oak lol. I unfortunately just am so busy I don't check this forum that often, but I'll try to come more often! Plus, I was back in Canada the past few weeks (I think I had Tim Horton's 3 times each day and gained about 15 pounds).

So I looked into this matter personally and was informed that the customer in question - Anniemac - was finally paid a few days ago.

Anniemac, if this isn't correct, can you please contact me ASAP and I'll get to the bottom of it? What happens a lot of times is we don't have the current contact information for someone, and if we can't contact them the payment is delayed. Still - over a month IS a longgggggg time to wait, I agree!

Now I'm not speaking for the payments department (and no the payments department isn't some strange, dark prison where they cackle and talk about how to screw people!) but judging by the numbers I've seen, I think that what's happening is since we've launched the new look site - I think it looks fantastic by the way, but I'm completely 100% biased haha - we've had so many new customers that we're not able to do as good a job as we would like because we're simply too busy!

I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.

Anyhoo, sorry for not being back sooner - I'll try to make casinomeister a part of my daily after work routine (just like ESPN.com and wwtdd.com, ok, ok and SOMETIMES tmz.com).

Also - mrracetrack - Chris DiAngelo doesn't manage Silver Oak Casino!

Anniemac NOOOO we don't want you to go away! We want you to stay and play and win and play some more! Email me personally and I'll look into this for you OK? Anyways, please give me your feedback on your whole Silver Oak experience no matter what - I can get more changes done with actual customer testimonials!

Also, spiderlegz +1 -- even if being dissed I appreciate a well-timed joke lol

lets see Anniemac did her withdraw 1 month ago an you are sorta sayin in a roundabout way that ((( we don't have the current contact information for someone, and if we can't contact them ))) bet ya $5 no 1 even tried to contact her

Anniemac posted today (((I posted at APCW yesterday and have not had one comment one way or another. I thought that Gambling Wages and APCW were tight.

And by the way, no money and no contact with Silver Oak. I would imagine they hope I go away)))) NO MONEY

Since your new look if you cant do a good job then maybe its time to hire people that know waht they are doin

a FREE CHIP PLayer could be testing the waters an Anniemac could be a high roller a whale an guess what you woulda lost that player cause you put others 1st sure coulda found time to pay her well over a month site says 7 days not 1 month later an our preferred customers come 1st

you know they say when you assume you .........

Casinomeister should be put into your daily work schedule as it PERTAINS to what you do see if you woulda been doin it all along
Anniemac an others would not have been Ignored

IMO it sucks

Cindy
 

daera

Dormant account
Joined
Apr 24, 2001
Location
USA
Hey Casinomeisters!

OK, so YES I do still work for Silver Oak lol. I unfortunately just am so busy I don't check this forum that often, but I'll try to come more often! Plus, I was back in Canada the past few weeks (I think I had Tim Horton's 3 times each day and gained about 15 pounds).

So I looked into this matter personally and was informed that the customer in question - Anniemac - was finally paid a few days ago.

Anniemac, if this isn't correct, can you please contact me ASAP and I'll get to the bottom of it? What happens a lot of times is we don't have the current contact information for someone, and if we can't contact them the payment is delayed. Still - over a month IS a longgggggg time to wait, I agree!

Now I'm not speaking for the payments department (and no the payments department isn't some strange, dark prison where they cackle and talk about how to screw people!) but judging by the numbers I've seen, I think that what's happening is since we've launched the new look site - I think it looks fantastic by the way, but I'm completely 100% biased haha - we've had so many new customers that we're not able to do as good a job as we would like because we're simply too busy!

I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.

Anyhoo, sorry for not being back sooner - I'll try to make casinomeister a part of my daily after work routine (just like ESPN.com and wwtdd.com, ok, ok and SOMETIMES tmz.com).

Also - mrracetrack - Chris DiAngelo doesn't manage Silver Oak Casino!

Anniemac NOOOO we don't want you to go away! We want you to stay and play and win and play some more! Email me personally and I'll look into this for you OK? Anyways, please give me your feedback on your whole Silver Oak experience no matter what - I can get more changes done with actual customer testimonials!

Also, spiderlegz +1 -- even if being dissed I appreciate a well-timed joke lol

lets see Anniemac did her withdraw 1 month ago an you are sorta sayin in a roundabout way that ((( we don't have the current contact information for someone, and if we can't contact them ))) bet ya $5 no 1 even tried to contact her

Contacting her definitely is NOT the problem. They know how to reach Anniemac. She's contacted the casino asking about her withdrawal several times, I've contacted them, they've been told about the posts at our forum, where Anniemac has been posting all along. It's not like she disappeared and they have no idea how to contact her. Contacting her is not a problem. If they tried, they had lots of ways to contact her.

So that excuse is no good.


I don't think that free chip players are treated that differently from our regular players, however, I would assume that if a long time player want something done they would get priority over someone who's using a free chip - that's a pretty normal thing to assume across any business right? Great point though Vinylweatherman, if we can get our approvals to where both levels of customers are treated the same that'd be really great. I think they've just hired a few new people so hopefully this will happen sooner rather than later.

So which is it? Are players treated differently when they're playing on a free chip rather than a deposit? Or aren't they?

You said you didn't think they were treated differently, then go on to say that a long time player would get priority over someone using a free chip. And that you assume a long time player would get priorty over a free chip player across any business, and that's normal.

NO, It's not normal. Every player should be treated well. What's the point of giving free chips if the players first experience is going to be a bad one, because you're not taking care of those players while they play at Silver Oak for the first time? First impressions are lasting impression. Remember that. If you don't have the staff to handle this, then hire more. Simple as that.

Don't assume that most business treat their customers and players like Silver Oak does, because they don't.

I requested a cashout at iNetBet the night before last. And yesterday, less than 24 hours later, I had the cash in my hand. The funds were wired to me that fast.

I did make a deposit at Silver Oak, and then used a free chip and cashed out from the free chip. My cashout was 1/25/09. It is now finally approved. But it now sits in limbo, no one can tell me for sure how I'll be paid, nor have they asked my details or how I want to be paid. They've told me it now has to sit for 10 business days before it's processed. Now that it's approved, it continues to sit with them.

So why does it take Silver Oak a month to do what it takes iNetBet 24 hours to do? Anniemac's will have waited a month in 2 more days. I've been waiting 12 days. (And no light in sight)

There's definitely something wrong with this picture.

My first deposit that I recently made, could have been the first of many. But because of the horrible way they handled support, and the "slow as molasses" way they process cashouts, I'll NEVER deposit there again.

I'm sorry BigDaddyMD,

I've tried talking to you at the casino, as well as some others. And this is just the most frustrating gaming experience I've ever experienced (other than from Crystal Palace Group casinos).

Until your casinos start treating players better, I'd not advise anyone to play here. Not even on a free chip.
 

BigDaddyMD

Dormant account
Joined
Nov 28, 2008
Location
Canada
Goodness gracious.

You know what guys, I'm trying to be as straight forward as possible and I don't B.S.

I'm sorry if everything doesn't always work out, but when I find out about cases like this I try to get to the bottom of it and implement changes to make it better for all customers. My intentions are honorable. When I come back online and see people attacking me after I post, I won't lie, it totally bums me out and makes me not want to even bother anymore on here.

Daera, I said in my post that her contact information might be the problem, not that it was. I don't' have access to her account so I can't say, I was just offering a possible explanation. You say we suck because of the "horrible way we handled support" - well, what exactly happened? Was an agent rude? Were you lied to? Give me information and I can act on it and make things better. At my old job we took a Fortune 500 company and completely revamped their customer service - I had a hand in changing their customer satisfaction from 72% to 89%, but even there we all knew that it doesn't happen overnight. However, if I get enough information and testimonials we can implement a new training protocol - but I need information, not "you guys suck".

I'm just a guy working to make a paycheque alright? I don't drive a BMW, I don't roll around in piles of money, I'm a 27 year old working his butt off to pay off student loans and save up for a house. Guess what? Most of the people in this company are in a similar boat - they're people with families working a 9-5.

Are we perfect? No. Are we trying every single day to a better job? Absolutely. Part of the reason why it takes so long to hire new people is we dont' just want anyone, or people who have worked for sheisty casinos in the past, we want nice hard-working people who want to be friendly with customers and help us change the site one customer at a time.

Call it lip service if you want, I really don't care. I came on here to be a liaison between upper management and the average customer - to find out where we're failing and address that going forward.

If you read my message you could tell that I was actually GENUINELY interested in solving Anniemac's problem - because if it's a glitch, if it's some technicality I could address that and then maybe make it so that it won't happen again for anyone!

As it is, Silver Oak has thousands of customers who play happily every day with no problems or complaints. We give out hundreds of thousands of dollars in prizes each month. Even the best sidewalk has some cracks, but that doesn't mean it's not worth walking on. I've got my cement truck ready and waiting, all I need to know is where the cracks are, not how terrible they are compared to the sidewalk across town.

I ask for your courtesy in addressing any issues on here. Treat me like I'm a guy behind the customer service counter at Best Buy please. I don't speak for the whole company, but with my input we can improve.

Thanks for all of your understanding.
 

daera

Dormant account
Joined
Apr 24, 2001
Location
USA
Hi BigDaddyMD,

I'm sorry if my post sounded as if I was personally attacking you. That was not my intentions. But because you are the contact and therefore represent Silver Oak in this thread, when I say "you" and other things that seem like it's directed at you personally.......... I'm really directing at Silver Oak Casino.

Please don't take it personal.

You talk about getting bummed out. I can tell you all about being bummed out after playing at Silver Oak Casino.

Gambling is supposed to be fun. As a player, when I contact support and get wrong information, get different information then what's on site or what was said previous, it bums me out.

When I contact support asking who the manager is and when is a good time to reach him/her, and the support agent asks for my id, then takes it on himself to look at my account and instead of giving me what I asked for, the managers name and best time to reach him, he proceeds to repeat what the earlier support person told me in chat (which was wrong information). And then tells me a couple of times that I can contact the manager if I want, but he's JUST going to say the same thing they did and not going to give me what I was asking. He made that very clear. That kind of bummed me out too.

I'm just an ordinary girl. I'm not driving an expensive car, or have piles of money in every room of my house. Like most people, I'm getting by the best I can. We all are. We all have to work hard. So seeing you're a hard working guy just like the rest of us, you should understand how important our hard earned money is, and if it's intended to be used for entertainment, we want it to be pleasant.

You said you don't have access to Anniemacs account. Most support staff would have access to players accounts. Can I ask what your position is at the casino?

I know we don't live in a perfect world. And I don't expect things to be perfect. I guess I'm even more upset because someone I know who does work at your casino, told me things have changed, and that Silver Oak was going to be one of the best. And it really bummed me out to spend $50 and find out nothing has changed at all.

Anyway, none of this is directed at you personally. Please don't take it that way. :)
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
Goodness gracious.

You know what guys, I'm trying to be as straight forward as possible and I don't B.S.

I'm sorry if everything doesn't always work out, but when I find out about cases like this I try to get to the bottom of it and implement changes to make it better for all customers. My intentions are honorable. When I come back online and see people attacking me after I post, I won't lie, it totally bums me out and makes me not want to even bother anymore on here.

Daera, I said in my post that her contact information might be the problem, not that it was. I don't' have access to her account so I can't say, I was just offering a possible explanation. You say we suck because of the "horrible way we handled support" - well, what exactly happened? Was an agent rude? Were you lied to? Give me information and I can act on it and make things better. At my old job we took a Fortune 500 company and completely revamped their customer service - I had a hand in changing their customer satisfaction from 72% to 89%, but even there we all knew that it doesn't happen overnight. However, if I get enough information and testimonials we can implement a new training protocol - but I need information, not "you guys suck".

I'm just a guy working to make a paycheque alright? I don't drive a BMW, I don't roll around in piles of money, I'm a 27 year old working his butt off to pay off student loans and save up for a house. Guess what? Most of the people in this company are in a similar boat - they're people with families working a 9-5.

Are we perfect? No. Are we trying every single day to a better job? Absolutely. Part of the reason why it takes so long to hire new people is we dont' just want anyone, or people who have worked for sheisty casinos in the past, we want nice hard-working people who want to be friendly with customers and help us change the site one customer at a time.

Call it lip service if you want, I really don't care. I came on here to be a liaison between upper management and the average customer - to find out where we're failing and address that going forward.

If you read my message you could tell that I was actually GENUINELY interested in solving Anniemac's problem - because if it's a glitch, if it's some technicality I could address that and then maybe make it so that it won't happen again for anyone!

As it is, Silver Oak has thousands of customers who play happily every day with no problems or complaints. We give out hundreds of thousands of dollars in prizes each month. Even the best sidewalk has some cracks, but that doesn't mean it's not worth walking on. I've got my cement truck ready and waiting, all I need to know is where the cracks are, not how terrible they are compared to the sidewalk across town.

I ask for your courtesy in addressing any issues on here. Treat me like I'm a guy behind the customer service counter at Best Buy please. I don't speak for the whole company, but with my input we can improve.

Thanks for all of your understanding.

I feel your pain and frustration BigDaddyMD and boy have I seen it from most people who try to improve the Virtual brand. You see, you are NOT the problem IMO. The problem is that the owners (Graffix Softech) have a very screwy lack of ethics! They hire gung-ho people to clean up their image but still maintain their screwy ethics! What usually happens is that the good guys who are trying to improve the status quo get pissed off and quit .......... then some time passes ..... the old Virtual ways creep back .... the cash flow clogs up and another "new leaf" promise emerges ..... repeat as needed .... ad nauseum. Good luck to you in your future endeavors BigDaddyMD! :)
 

daera

Dormant account
Joined
Apr 24, 2001
Location
USA
BigDaddyMD,

If this press release on 1/29/2009 has this info on DiAngelo, and you say he is not the manager, just what is he? It is obvious he is involved. And we all know the rep he has! :rolleyes:

You do not have permission to view link Log in or register now.

Hi Jod5413,

After reading that press release, I think I understand why I'm so disappointed with what was said to be one of the new best RTG casinos. When I think of "best" I put player support and cashouts ahead of the website software. This press release seems to be focused on the new software on the website and pointing out that this new software is what will make all the other casinos seem second best. I guess they focused on changes with the web site software, rather then player support.

That's a little disappointing.
 

mrracetrack

Dormant account
Joined
Sep 14, 2001
Location
North of Pluto

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Wow!! I don't read the forum all day and SH*T happens.

BigDaddyMD, to clarify things, I have NOT been paid. Nor have I had any contact with anyone from Silver Oak since I called and talked to Alan day before yesterday, Wednesday and was told that he didn't have clue when I would receive my money because real money winnings take precedent over free chip winnings in regard to payment. I called twice on Tuesday, I believe it wasy, so I don't think that getting in touch with me would have been much of a problem.

I have all the emails I have been sent from them in reply to my emails as well as copies of chat conversations. I would be more than happy to post them here if it is necessary.

My withdrawal sat until Daera got in touch with Alan and got my withdrawal approved on 1/28. I was told when I called him that day that I would receive my withdrawal by 2/6, 2/9 at the latest.

Don't pee on my head and tell me it's raining. The intent was to never pay me. This is not my first rodeo and I know a rogue when I smell one.
 
Last edited:

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
After reading BigDaddy's response that I was paid several days ago, I called
Silver Oak. Wonder of wonders, I was told by Dan that a moneygram had been sent on 2/3. All I had to do was go pick it up. I asked why I hadn't been sent notification of payment and was told he didn't know why I hadn't received anything. But let me tell you, he knew who I was and what I wanted when I gave him my user ID.

On Wednesday afternoon when I talked to Alan, it hadn't been authorized much less sent.

I will let you know if it's there when I go pick it up tomorrow.
 
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