Silver Oak Casino warning

[anniemac]

I received the email below after 'upper management' posted that I had been contacted by phone and email. Convenient that it was 'unanswered' according to Silver Oak. So I also posted some other emails showing that I have answered all the emails I received from them.

Just wanted to clear things up in case there might be some question as to my integrity in this matter. All of the emails I posted originated from the last one on the list, each was a reply back and forth.

Flag this messageRE: approved withdrawal (Reference #: LTK146031009625X)Thursday, February 12, 2009 6:33 PM
From: "SilverOak-Withdrawals" <payouts@silveroakcasino.com>Add sender to Contacts To: @yahoo.comSubject: approved withdrawal

Dear Customer,

This is Mike K with Silver Oak Casino. I had this email that was not answered, if you have not picked up your cash it was sent on the 3rd of this month i will post the moneygram info below, please contact me back so i know you had or have recieved this info already.

Reference number # 77214037
Sender Johnny Zuniga Ballestero
Receiver xxxxxxxxxx
Amount $ 71
From San Jose Costa Rica

Sincerely,

Mike K
Silver Oak Casino
US/CA Toll Free: 888-402-2063
www.silveroakcasino.com

========== Original Message ==========

From: xxxxxxxx(me)<>
Subject: RE: approved withdrawal (Reference #: LTK146031009625X)



Mike, I sympathize with your payments problems, however, I have been waiting almost a month for my withdrawal. It took almost 3 weeks to get it approved. Now I still don't know when I will be paid. It should not matter whether the withdrawal was for $1000 or $75, I still should have been paid in a timely manner.

--- On Mon, 2/2/09, SilverOak-Withdrawals <payouts@silveroakcasino.com> wrote:

From: SilverOak-Withdrawals <payouts@silveroakcasino.com>
Subject: RE: approved withdrawal (Reference #: LTK146031009625X)
To: xxxxxxxx@yahoo.com
Date: Monday, February 2, 2009, 9:40 AM

Subject: approved withdrawal

Dear Customer,

This is Mike K with Silver Oak Casino. It was approved on the 28th and will be processed soon we appologise for the delay, these smaller payments are tougher to process than the big wires they have to go moneygram and we are only allowed a limited number of daily transactions but we will get a hold of you soon with the info.

Sincerely,

Mike K
Silver Oak Casino
US/CA Toll Free: 888-402-2063
www.silveroakcasino.com

========== Original Message ==========

From: me<>
Subject: approved withdrawal

My user name is xxxxxx. I have an approved withdrawal for $75 that I was told would be paid this week. I made this withdrawal on 1/8 so I am anxious to receive it. I would like to know the status of my withdrawal, method of payment and expected payment date. Thank you, xxxx

 

[silcnlayc]

****Bump*****

I got a really nice offer to play there and deposit...I guess since there has been no further effort to clear up these so called players misconceptions...it's a no go ....


Ahh well....looked so enticing too...


.

 

[roslilj]

Hi I am finally back here.

I am withdrawing $100 from them. I hope I will recieve them it will get processed on the 10th buisness day.

 

[anniemac]

roslilj,

Might want to reread my thread. The only way I got paid was by using just a little bit of knowledge about where to post what. If you don't get paid, don't pitch a bitch here, cause they are play at your own risk. I waited 3 weeks before I started pressing for payment. I never thought I would get paid but on principle, I kept pushing. But I knew they were 'rogue' and so I took the chance anyway. If I hadn't gotten paid, it wouldn't have been any loss on my paid as I won on a freebie.

I truly hope you get your money in a timely manner.

 

[Luigi810]

I just got a phone call from them offering me a 50.00 free chip and I only played there one time..Was it the ABC50 chip? That's the one they offered me..I guess their losing customers if they gotta call people, do they wonder why...

 

[roslilj]

OK, funny casino. Accepts Neteller but does not allow neteller withdrawals. 10 buisness days to process a withdraw is just real stupid. They won't get many customers with their rules.

 

[roslilj]

4/8/2009 O/E Payment Withdrawal Approved!

9 buisness days only hehe

I think i will receive it now.

 

[anniemac]

roslilj,

Am I to assume from the message you left me that Silver Oak has paid you?

 

[roslilj]

roslilj,

Am I to assume from the message you left me that Silver Oak has paid you?

Not yet,

"Ironmike" Mike K said it will be sent by western union 5-7 after the approval.

 

[anniemac]

roslilj,

I sincerely hope you get your money. Just keep on top of them. I would never have known that they had actually paid me had I not called myself. I received an email from Mike about 5 days after I had picked up the wire that it had been sent.

I hope it works out for you.

 

[roslilj]

roslilj,

I sincerely hope you get your money. Just keep on top of them. I would never have known that they had actually paid me had I not called myself. I received an email from Mike about 5 days after I had picked up the wire that it had been sent.

I hope it works out for you.

yeah i will e-mail the payout department on wednesday =). I will write like you did, anxious to recieve it =)

 

[roslilj]

Joke casino imo. Will probably get the cash within 2 weeks. Hmm the casino says fast payouts, I think they should change that, 3-4 weeks is not acceptable to wait imo.

 

[daera]

Joke casino imo. Will probably get the cash within 2 weeks. Hmm the casino says fast payouts, I think they should change that, 3-4 weeks is not acceptable to wait imo.

I agree. Payouts are extremely slow at Silver Oak Casino.

Not acceptable.

 

[roslilj]

They must be understaffed or something, or having lots of withdrawals to Western Union / Moneygram.

Subject: Approved withdrawal sent soon?

Dear Customer,

This is Mike K with Silver Oak Casino. These smaller payout are sent via moneygram or western union which take a bit of time for us to set up because of the low amount we can send on a daily basis.

Sincerely,

Mike K
Silver Oak Casino
US/CA Toll Free: 888-402-2063
www.silveroakcasino.com

 

[anniemac]

roslilj,

Sorry to tell you but I got the same email when I was trying to get paid. I firmly believe that the only reason I ever got paid is because I posted at every forum I belong to. Then and only then did I ever get any response from them. BigDaddyMD (I think that's the name. It's in this thread somewhere) came in and tried to help. Don't know why he hasn't jumped in here.

Just keep at them. I'll keep my fingers crossed for you.

 

[roslilj]

What is up with the Silver Oak Live Support? Aren't they connected close to the casino or what?

They know nothing, just have prewritten stuff answering...7-10 days bla bla bla..

Live support: 7-10 days.
E-mail support: 5-7 days.

I'm sitting out for a while now, will e-mail them on thursday next week again.

 

[roslilj]

I asked them if it's possible to make the transfer via Neteller, i provided my neteller id in the e-mail.

 

[anniemac]

roslilj,

Any luck with your cashout? I finally used email and started calling them too. I would get lucky and get Mike or Steve on the phone sometimes. Course most of the time they lied to me too but by then it had become a principle matter. Keep after them daily. Post at all the forums you belong to. Even if you never get paid, maybe someone else will read the posts and not deposit there.

 

[slotheadlizard]

Payout

Sucks that someone has to put in so much effort for something that should be common practice. What a shame.

 

[roslilj]

roslilj,

Any luck with your cashout? I finally used email and started calling them too. I would get lucky and get Mike or Steve on the phone sometimes. Course most of the time they lied to me too but by then it had become a principle matter. Keep after them daily. Post at all the forums you belong to. Even if you never get paid, maybe someone else will read the posts and not deposit there.

No luck yet I'm afraid.

I am expecting a payment at the end of this week.

Silver Oak Casino is a real joke casino. Same as Cirrus Casino when I tried to withdraw there 2-3 years ago. Took 15-20 buisness days through neteller.

What did they lie about?

The Live Support isn't very helpful. You used that too Anniemac?

 

[roslilj]

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Alex'. How can I help you?
Bjrn x: Hi, I want to recieve my withdrawal now please
Alex: May I have your userID please?
Bjrn x: XXXXXXXXX
Bjrn x: Can you please ask your manager, if he is going to send my payment by moneygram or western union. This is urgent! I have been waiting for you to make the transfer for a very long time. Mike K is not answering on the e-mail either. I will post in every forum if the payment has not been sent before friday this week
Alex: Is expect to be paid by Wednesday or Friday afternoon, next week.
Bjrn x: next week?
Alex: Yes Sir, sorry but we are running a little bit late.
Bjrn x: why ?
Bjrn x: you will only lose customers if you keep up with the slow paying
Bjrn x: a month for a withdrawal is not acceptable
Bjrn x:
Bjrn x: how you know that it's going to be paid by wednesday or friday next week? have you asked Mike K (the casino manager?) ?
Alex: Due the amount of pay outs we can send out each week, we have some many pending pay outs that there's only a certain amount we can send by week.
Bjrn x: Ok, so it's 100% sure that I will get the withdrawal by wednesday or friday next week
Bjrn x: ?
Alex: Mike is not here, I been on this Casino quite a while. I have a notion of the time frames.
Bjrn x ok..
Alex: It's expected to, but is not a 100%
Bjrn x: yeah ok

At least Anniemac or Daere you were paid long time before me

 

[slotheadlizard]

WOW

Damn What happened to Bigdaddy and all of his speeches and proclamations?

 

[winbig]

just curious...don't you have a Neteller account that they could send it to?

 

[roslilj]

just curious...don't you have a Neteller account that they could send it to?

They accept Neteller deposits but does not allow Neteller withdrawals. Very strange. All withdrawals have to go via Western Union / Moneygram, wire transfer (min. withdrawal $1000 for banktransfer).

Btw. The support said last week that i would receive my withdrawal early this week. Now they say next week lol. What a scam operation. E-mail support is ignoring messages + the Live Support gives wrong information.

 

[Jasminebed]

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Alex'. How can I help you?
Bjrn x: Hi, I want to recieve my withdrawal now please
Alex: May I have your userID please?
Bjrn x: XXXXXXXXX
Bjrn x: Can you please ask your manager, if he is going to send my payment by moneygram or western union. This is urgent! I have been waiting for you to make the transfer for a very long time. Mike K is not answering on the e-mail either. I will post in every forum if the payment has not been sent before friday this week
Alex: Is expect to be paid by Wednesday or Friday afternoon, next week.
Bjrn x: next week?
Alex: Yes Sir, sorry but we are running a little bit late.
Bjrn x: why ?
Bjrn x: you will only lose customers if you keep up with the slow paying
Bjrn x: a month for a withdrawal is not acceptable
Bjrn x:
Bjrn x: how you know that it's going to be paid by wednesday or friday next week? have you asked Mike K (the casino manager?) ?
Alex: Due the amount of pay outs we can send out each week, we have some many pending pay outs that there's only a certain amount we can send by week.
Bjrn x: Ok, so it's 100% sure that I will get the withdrawal by wednesday or friday next week
Bjrn x: ?
Alex: Mike is not here, I been on this Casino quite a while. I have a notion of the time frames.
Bjrn x ok..
Alex: It's expected to, but is not a 100%
Bjrn x: yeah ok

At least Anniemac or Daere you were paid long time before me

This appalling, to say the least. "Due to the amount of payouts"? This says cash flow problems loud and clear. Have to wait for some other hapless sucker to deposit first.

Eventually they will run out of hapless suckers, and no one will be paid.

I thought it was bad enough that the OP was told that as a non-depositing player she was of lower priority. How on earth would a casino expect a player to return after comments like that.

I wish you luck in receiving your funds...I know sometimes the squeaky wheel gets the grease.