WARNING Sierra Star, Royal Dice, Nuts Poker, Giant Vegas: ignoring player issues

maxd

Complaints (PAB) Manager
Staff member
We received a complaint where a player received a bonus offer, deposited and (eventually) received the bonus, played and tried to withdraw but was repeatedly asked for documents and then ignored completely. When we inquired on the player's behalf we were told "we have received the complaint and rest assured that we will be on top of this case" after which nothing was ever heard again from either the casino or the player.

Warning: Sierra Star Casino is unresponsive to player complaints and may confiscate a player's balance without explanation or recourse. In particular they are not willing to deal with us so they're on their way to the "No Can Do" List. Players are advised to avoid Sierra Star Casino.
 

maxd

Complaints (PAB) Manager
Staff member
This second complaint was against Royal Dice, another member of the Teller Processing group. The casino never responded to the player's complaint beyond saying "yes we know, we're talking to the player" but the player reported no such discussion happening. Eventually neither party was answering their emails on the subject.

At this point I consider the whole 'Teller Processing Ltd' group to be candidates for the "No Can Do" List since they do not respond meaningfully to the issues presented to them and repeatedly make claims regarding their communications with players that are simply untrue.
 
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