First, before I respond to this, I'd like to tell everyone who has helped me, thanks.
Note: This post is somewhat long, and fully discloses the state of affairs.
Hi, I'm the one who process Shark Casino payouts, just a question, since you're last payout have you requested a new withdrawal as an any regular customer do? no right? so how we're going to pay you?, another couple of questions, have you tried to call us or contact us via live chat? you can confirm with our customers that we're here helping all our customers 24/7, you're the only one who is not able to talk to us? I can assure that you haven't call us not even one time nor tried to chat with us, if you or any customer have a pending withdrawal we processed within days but if you don't sorry, we will wait until you do request it...
Thank you tomil for responding to my post. I hope we can solve this problem.
My last processed withdrawal occurred on October 16, 2006 via Neteller. Subsequent to that, I asked support why I could not withdrawal via Neteller, as that option, my preferred option as that is how I deposited, suddenly disappeared. I was then told I had to withdrawal via courier check, which is not what I would prefer and which carries a $25 fee. I went along with this however, requesting a withdrawal November 10th. My account on Shark also shows a second cashier's check withdrawal, on November 16th. (The second withdrawal shown is a mystery to me, as noted later.)
Of these two withdrawals, both of which cost me $25 in fees, I was only ever aware of one, and I was sent a tracking number (a week later, by phynqster, who is no longer with Shark, but whom I thank for his efforts). From this tracking number, FedEx told me the check was returned to sender around November 23rd (unsure of exact date), and I was never given a tracking number for the second check, sent only days after the first according to their online account system.
I'm unsure why the first check did not arrive successfully, I believe it was due to difficulties associated with getting into the apartment building. (FedEx uses a local company to deliver their packages here, and the local company seems to be incompetent--they never called me or left a note on my door before sending the package back.) In any case, phynqster told me at the time a new check would be sent out when the old check was returned (which FedEx's tracking system said occurred around November 23rd). Around mid-December I messaged phynqster, and he told me they still had not received the old check back.
Note that I never heard anything of the second check charged to my account, as it was a surprise to me when I checked my account. Also note that I never personally requested either of the non-Neteller withdrawals through their software. So, if they want me to request a withdrawal, let me state here:
I formally request a withdrawal of all my money from your site. I will request withdrawals through your software personally if needed as soon as the two pending withdrawals have been paid.
So, anyhow, mid-December rolled around, and I was told they still had not received back the check from FedEx, but when they did, they would mail me a new one via Canada Post (I am Canadian, and they were sending the check from within Canada). Since this time, I have not received responses to any of my emails to any of their sharkcasino.com emails (such as manager@... and support@...), and the only communication I have received was a PM from phynqster informing me he was no longer with Shark.
As of this moment, I have $9477.00 listed as being in my account, with $5000 of withdrawals listed that were never delivered to me discounted from my account, and with $50 of fees on these withdrawals also discounted. I have not requested a withdrawal for the simple reason that there are already two maximum withdrawals already listed against my account which have yet to be paid.
If you need my email address or my user ID on your site timil, please PM me, and I will happily provide you this information. I do not wish to conduct this business over the phone, and my previous attempts to use your online chat system have proved fruitless. In fact, since this post was first made (the original post), the only way I have been able to contact anyone at Shark was through this site.
Thank you for your time everyone, and I hope this matter is able to be resolved soon.
