Roguish Grand Duke Not Paying £7200 BJ Winnings Due to 'System'!

[The Dude]

BTW (and this is directed toward Grand Duke's Casino) a retraction needs to be made over at the GPWA asap. Thank you.

 

[jackieonweb]

God they are digging themselves deeper into a their hole aren't they?

Would just like to say thanks to Max for trying for me. They are now where they deserve, in the pit.

 

[jackieonweb]

They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.

So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.

 

[Seventh777]

They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.

So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.

What has player ID got to do with *cheating the system*?, this sickens me, now imagine if you were the average player whom had no knowledge of this website etc, you would now be in the situation of probably believing that you had done something wrong, and gave up on perfectly legit winnings.

Once again, good luck with getting your money.

P.S.

If this incident hasn`t put you off online gambling for life, stick to the casinos that you see here on the accredited list, believe me the likes of 32Red, 3Dice etc are as good as the others are bad .

 

[vinylweatherman]

They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.

So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.

It's time this was properly investigated. What has the philipines got to do with a casino licensed in the EU, regardless of whether this outfit can be trusted to handle these documents.
Also this is NOT Playtech, and this is by their own admission.

How come EVERY Playtech asks suspected frauds to send these documents to the Philipines. I can't see every operator independently coming to the decision to choose the same Philipines based security company given how many other, and EU based ones at that, are available to the industry.

I suspect this is where the "Playtech bonus abusers blacklist" lies. This Philipines company is not Playtech, but quite clearly handles player data from all Playtech operators. It would not be too hard for them to operate a service whereby they make available a list containing the names of players bonus banned at one Playtech group to other Playtech operators.

Hence, we see things like this:-

They labeled me a serious bonus abuser without any reason. Didn't even get a chance to deposit.Them saying they have enough material to back the accusations up would probably mean Playtech's network wide bonus ban/ listings...sorry, Integra, probably a false positive cause those Playtech listings are total bs.

What has player ID got to do with *cheating the system*?, this sickens me, now imagine if you were the average player whom had no knowledge of this website etc, you would now be in the situation of probably believing that you had done something wrong, and gave up on perfectly legit winnings.

Once again, good luck with getting your money.

P.S.

If this incident hasn`t put you off online gambling for life, stick to the casinos that you see here on the accredited list, believe me the likes of 32Red, 3Dice etc are as good as the others are bad .

It looks like they are now fishing for another excuse not to pay now that they have dug themselves into a pit over this "system" excuse.

No doubt, the documents will end up failing verification, and they will switch to accusing the OP of fraud, and not paying on those grounds.
They may also be playing on the fears of sending such sensitive information abroad, and thus hoping the player will walk away.

This is £7K though, not £100, and is quite an incentive to jump through the hoops.

I would suggest complying with the request, waiting for a conclusion to be reached, and then grassing this company up to Trading Standards and the Information Commissioner's office in order to "seek an official view" of an EU based outfit demanding their customers directly send their documents to a security company in the Philipines.

With the Philipines not being a member of the EU, the officials will wonder why an EU based security company is not being used, which at least would be subject to EU wide regulations on the handling of personal information.

 

[Seventh777]

It looks like they are now fishing for another excuse not to pay now that they have dug themselves into a pit over this "system" excuse.

No doubt, the documents will end up failing verification, and they will switch to accusing the OP of fraud, and not paying on those grounds.
They may also be playing on the fears of sending such sensitive information abroad, and thus hoping the player will walk away.

This is £7K though, not £100, and is quite an incentive to jump through the hoops.

I would suggest complying with the request, waiting for a conclusion to be reached, and then grassing this company up to Trading Standards and the Information Commissioner's office in order to "seek an official view" of an EU based outfit demanding their customers directly send their documents to a security company in the Philipines.

With the Philipines not being a member of the EU, the officials will wonder why an EU based security company is not being used, which at least would be subject to EU wide regulations on the handling of personal information.

My thoughts entirely, this stinks of insider information and some form of bonus abusing player blacklist, on a side note however it is great to see the various web masters and affiliate web site owners removing this casino from their site until further notice, mucho kudos and hats off to you guys for this .

I personally would like to see a complete overhaul of the PJP payouts, whenever I read something bad about a Playtech casino I think of the poor guy whom was robbed of his PJP winnings, imagine the scenario and this goes for every software casino out there that has PJP games.......

We all know these are hard times, no doubting that, casinos are closing down at an alarming rate, hell even MGS ones are suffering to the extent that roughly 20%-30% of MGS casinos are now owned by the Casino Rewards group, so, back to the plot, you have sunk every penny, cent, dime you own into your casino, your house is re mortgaged to the hilt, you`ve sold your wife and kids on E-bay, you are upto your neck in debt, you are going under, you have lost everything, then boom one of your players just hit a 2 million jackpot and the cash is there, in your casino`s bank, what ya gonna do?.

These jackpots should be paid to the winner, directly from the software company that provides them, period, how do we know that there are not a few sinister evil minded casino managers out there just waiting for this to happen?, certain groups increasing in size to increase the chances of one being hit in one of their casinos, in today`s present climate these PJP`s and their payout protocols need a complete overhaul imho.

 

[Mousey]

They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.

So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.

Personally, I wouldn't send them squat without confering with Maxd or Bryan first.

And please be sure to keep safe copies of every communication with them.

This situation grows more smelly every day....

 

[jackieonweb]

They said on the other forum that they discussed the issue with you this morning Bryan... is that true?

 

[The Dude]

They said on the other forum that they discussed the issue with you this morning Bryan... is that true?

Yes, we spoke this morning, and here is a statement from the casino:

After reading the threads regarding this players situation, we felt that the issue should be addressed in full on CM.

There were several points in the thread which we would like to address:

1.It seems that what primarily set everyone off here was the use of the word "systems". In this case the term "strategy" would have better been applied.

2. The player in question was flagged for more than one reason.

3. The reason we did not address this forum immediately is due to two separate reasons:
*As a policy, we do not release any of our clients personal information in public forums.
*We did not hear from anyone at CM until earlier today. Before replying, we felt that we should discuss this with Bryan.

4. Bryan was kind enough to listen to our reasoning behind the decision, and also explained his point of view on the issue.

5. Despite our belief in the decision we made regarding this player not being eligible for withdrawal, at the request of Bryan, who made some valid points during our conversation, we will release the funds to this player once proper documentation has been provided.(Thus far it has not been provided)

6. We will continue to uphold a ZERO Tolerance policy towards bonus abusers and fraudulent players.

In essence, there was probably a breakdown of communication between the casino support and the upper management since we were in contact with the casino last week. I explained that the "systems" terminology was the key phrase and topic that got them a fast-track ticket into the rogue pit. Since the casino operators agree that the term was used in error and are willing to settle this issue in a fair manner, I'm willing to pull the rogue listing.

I explained that advantage players are par for the course in this industry; as long as there are bonus offers, advantage players will be there playing to win. If an operator doesn't like the way a person is playing - by all means - it's the casinos right to close the player's account. But the player should be paid any winnings earned up to that point. This is standard amongst most casinos, at least the ones listed in the Accredited Section.

So - as soon as the player sends off the requested paperwork, and it's approved, she should be paid.

 

[jetset]

That Grand Duke statement smacks of spin, spin, spin....and I don't mean the free gambling kind!

All's well that ends well (for the player in this case) but my personal perception is that they tried to pull a fast one, and I wouldn't go near 'em after this example of their integrity.

 

[Repro]

That Grand Duke statement smacks of spin, spin, spin....and I don't mean the free gambling kind!

All's well that ends well (for the player in this case) but my personal perception is that they tried to pull a fast one, and I wouldn't go near 'em after this example of their integrity.

I agree. My feeling is they just got caught redhanded and doing some damagecontrol right now.

I wouldn't play there.

 

[heador112]

The player should be paid if he can pass the following security checks :

1. Notarised ID (looks like there is already a request)

2. A Picture of him holding his/her Passport/ ID in the hand .

3.If the player depositet with moneybookers or Neteller check with their security department if there are P2P to other players from his account which have claimed your bonuses .


If the player can pass all these checks , the chance that he/she is a fraudster is very small and Grand Duke should pay the money .

 

[jackieonweb]

Ah well this is a turn up... cheers Bryan/Max

So I just need to get my photo ID notarized? I can do this at the post office, can't I?

If/When they pay me, I will donate £300 to a charity of Max's/Bryan's choice

 

[heador112]

Dont think so . You can do it at the police station .

 

[CasinoBeacon]

It's great that the player is going to be paid. It's the only fair result. If I was Grand Duke, I'd be chucking in a chunky 'sorry about that' bonus and hoping to salvage what's left of their reputation. I don't care if the player used a 'strategy' or not. If they did, fair play to them for trying to win at GAMBLING, which is always in the house's favour.

This entire episode makes me ashamed to be an online casino affiliate. It smacks of the bad old days.

 

[chuchu59]

Ah, the might of the CM forum. I am proud to be a small part of it. Kudos Bryan and Max.

 

[The Dude]

Ah well this is a turn up... cheers Bryan/Max

So I just need to get my photo ID notarized? I can do this at the post office, can't I?

If/When they pay me, I will donate £300 to a charity of Max's/Bryan's choice

You need to send whatever they need to their support office in the Philippines. As soon as everything is good to go, I'm sure you'll get paid.

 

[GrandMaster]

Ah well this is a turn up... cheers Bryan/Max

So I just need to get my photo ID notarized? I can do this at the post office, can't I?

If/When they pay me, I will donate £300 to a charity of Max's/Bryan's choice

If they really want it notarised, rather than merely certified, you will need to go to a notary public.

 

[Nifty29]

Good point GM.

Notarization is a PITA.....and can be expensive.

 

[baldidiot]

So I just need to get my photo ID notarized? I can do this at the post office, can't I?

Most do ID checking (certification), not strictly notarized but I have used it in the passed when registering a company - if it's good enough for that... You can check your nearest branch here:

You do not have permission to view link Log in or register now.

Costs around £8 I think, off the top of my head.

Glad you're getting paid!

 

[vinylweatherman]

That Grand Duke statement smacks of spin, spin, spin....and I don't mean the free gambling kind!

All's well that ends well (for the player in this case) but my personal perception is that they tried to pull a fast one, and I wouldn't go near 'em after this example of their integrity.

They clearly MEANT "system", as they went on to expand by saying that the play contained signs of "Paroli......".

It's like saying "Martingale system", and then trying to say, "sorry for the misunderstanding, we meant to say Martingale strategy".

The "strategy" in this case seems to have been flat betting a very chunky £200 per hand, which is not even a STRATEGY, let alone a system. I think this claim that even flat betting is a "banned abusive strategy" would cover 99% of Blackjack players.

It seems nothing more than the fact that this player "gambled sensibly", and withdrew their profit, rather than going "on tilt" and losing it all back.

If they don't like players making such large bets on Blackjack, they should prohibit it in the terms and conditions.

If they only want slots play on bonuses, then say so in the offer and the terms, and make all non-slot games an exclusion with these bonuses.

One sign that they have learned from this is if they have ensured this can never happen again through plugging this loophole in the terms.

If they still have the old terms, having made their "zero tolerance" view clear, it is nothing less than predatory to continue to give the impression that play on Blackjack is still allowed, and with no other restriction than the stated WR.

 

[Temperance Fox]

Well. I'll played at GDK on my own, Depositinfg 100 and getting 200.
Nothing has changed, great confusion in the section where I could see my wagering. I was speedy told into chat it was 30 x, and progressive allowed

I think I spend a lot of time to understan what I'm going to copy
It's been a hard fight and quite demential...

All has began with...

1)
You have been upgraded!

Dear Nxxxx
(User ID: WNxxxxxx)

On behalf of Winner.com, we are happy to announce that you have been upgraded to our VIP Elite Level!

As one of our most important clients, your new privileges include:
Welcome to the VIP Elite Level
$150 Welcome Gift
As our welcome gift to you, you will find a free $150 bonus - no deposit required - in your Winner Casino account. ------------------------

Ok , I log in the casino and see the free is 50,
email from me, apologise from them

2) walking into the fog, after my depositing , wrote
I had an email from you, giving a welcome back of 200%. I've deposited and found a customer, I don't remember his name.

I asked for some informations. I asked also the confirm this 200% wagering was amount plus deposit x 30 times. He confirmed it.

I played for about an hour or more with 300, up and downs...ok.

For my curiousity I look at the usufull section you have (quite new respect other casinos) and I' ve seen that I have to wager about 12.000...

Making a little mathematical operation I see that 100+200 is 300. 300 x30 is 9000. And I wonder if you can give me some information about this strange thing.

------------------------------------------

3) another email from me

Hi again, this is quite stressing, indeed!

I've found all terms

take a look here

Link Removed ( Old/Invalid)

All bonuses received must be wagered a minimum of thirty (30) times before winnings being eligible for withdrawal.
This means 300x 30 is 9000 of wagering that are 900 comp points
----------------------------------------------------------------------------------------------


So when I began playing I had 491 comp point, later , as I let you see at 2 o'clock, while writing, I have a total of 789. It means I wagered 2980 =298 comp . In fact the screen shows 789 comp points

In the mean time, it results I still have to wager 12000!!!!!(screen)

How is it possible?
First I've just wagered a certain amount, second 12000 means that the wagering requested is not 30 x, but , almost 12000 plus 2980 , that is about 50 x!!!!!!!

Here are the screens , ask for the last time to be clear and give me some explanations,Sorry , but customers must treat a little better

Regards

4) Finally answered
Your Highness,(!!!!!!!)

Thank you for choosing Grand Duke Casino. This is Angel from the Support
Team.
The bonus was automatically issued in your account after you made the deposit.
Moreover, your concern regarding the wagering requirement of the bonus has been
forwarded to the relevant team. We will be sure to contact you as soon as we
receive their response.
5)
Me

Maybe...

but your answer takes a long time, indeed.
I've seen the wagering is 300x 30, and it's 9000 usd, so I don't understand those 12 000 of wager written into my section bonuses. Last time happened something similar with a frend of mine...How is it possible that a support can't answer about such a simple question?

Althought the wagering could be seen also looking at comp point.

So, please try to ask me in a clear way, thanks
6)
Einstein...
......
We have clarified your wagering requirement to the relevant team to ensure
that the correct details will be given to you.
Yes, you are correct that your wagering requirement is bonus plus deposit
times 30 ($200.00 + $100.00 x 30 = $15000).

As of 2011-07-06 01:51:28 (casino time), you still need to complete the
wagering requirement of $6,025.53 on allowed games for the last bonus that you
received.

OMG!!!
7)
Sorry, but
300 (deposit plus bonus) x 30 is 9000 not 15000. If it shoul be 15000 the wagering is 50 x !!!!

8)
after 1 hour
Your Highness,

This is Angel from the Grand Duke Casino Support Team.

We apologize for the confusion.

It is deposit plus bonus times 30 ($200.00 + $100.00 x 30 = $9000).


I don' keep on writing about it, but this is not the end of the story.....

I've noticed that when another girl played there they have similar behaviour...

...to be continue....

 

[SlotMonster]

I think they have serious problems with their math skills...

$200.00 + $100.00 x 30 = $9000

And they are WRONG again:

$200.00 + $100.00 x 30 = $3200
($200.00 + $100.00) x 30 would be $9000, I guess

 

[The Dude]

Well. I'll played at GDK on my own, Depositinfg 100 and getting 200.
Nothing has changed, great confusion in the section where I could see my wagering. I was speedy told into chat it was 30 x, and progressive allowed

I think I spend a lot of time to understan what I'm going to copy
It's been a hard fight and quite demential...

All has began with...

1)
You have been upgraded!

Dear Nxxxx
(User ID: WNxxxxxx)

On behalf of Winner.com, we are happy to announce that you have been upgraded to our VIP Elite Level!...

Are you sure you're posting in the right thread? This is about Grand Duke - not winner.com

or???



But then, this is outsourced support (in the Philippines) so it's understandable that they get their wires crossed.

 

[Temperance Fox]

Hi there, sorry, the first one was fromwinner, and they wrote so and gave me 50 (another good place!) .I've made a sort of mass, coying the many emails ...

Almost I've been upgraded also at GDK, without any gift, so, I go on with that Oddity...

For sure 300 x30 is 9000! But it tooks about 5 hours as you can see in the last mail and a lot of "meeting" and consultations to write I was right.

Ok.
At the end I was k.o and very disappointed , so I wrote again all my reasons
at last they phoned me, they say they were young (it's only one, as I've understood) , and talking about my troubling game session I was told that
- there was another mistake: the wagering was 25 x
- progressive slot are NOT allowed


So, I spent a lot of time playing with wrong informations.

If they have communications gap, they could write down into the site or the promo email all the correct informations.Or, call me before, not after my last email with finally complains

Bad bad experience.Pay attention or, better, don't waste your money there!
It also appeared a pop up of congrats on my winnings....
Still have headache...

Thanks and bye , for now.

 

[Carin]

I won at Grand duke Casino

I played slots and won 3000. The money was paid without any delay . A few days ago I was upgraded to "Marquees" VIP level . Justin from the customer support took care of me personally .I play for many years in the casinos and I feel at the Grand Duke like home. I suggest to contact the VIP support at [email protected] . I HOPE THEY WILL HELP YOU.

 

[SlotMonster]

Spam or Shill?

 

[Simmo!]

I played slots and won 3000. The money was paid without any delay . A few days ago I was upgraded to "Marquees" VIP level . Justin from the customer support took care of me personally .I play for many years in the casinos and I feel at the Grand Duke like home. I suggest to contact the VIP support at [email protected] . I HOPE THEY WILL HELP YOU.

Oh dear, oh dear. Posted from an Israeli IP address registered to the Isra-Group.com. Didn't realise Belgium was that big now And there I was thinking online gambling was illegal in Israel.

Incidentally, and I am sure this is purely coincidence, but the nameservers (and registrar) for the domains grandduke.com (private whois) and those of isra-group.com are identical. Although I can see the Belgium/Israel link here:

Domain Name: isra-group.com
Registrar: Name.com LLC

Expiration Date: 2011-08-30 17:26:43
Creation Date: 2004-08-30 13:26:43


Name Servers:
NS1.NAME.COM
NS2.NAME.COM
NS3.NAME.COM
NS4.NAME.COM

REGISTRANT CONTACT INFO
AUFISCO B.V.
Philip van der Heijden
Trust & Management Services
Laan Copes van Cattenburch 52
Hague
none
2585
NL
Phone: +31.703562237
Email Address:

ADMINISTRATIVE CONTACT INFO
CNS
Evgeniy Landa
9/1 Bar Kochva st.
Ashqelon
Dr
78503
IL
Phone: +972.548179999
Email Address:

Domain Name: grandduke.com
Registrar: Name.com LLC

Protected Domain Services Customer ID: NCR-2573771

Expiration Date: 2012-12-31 07:11:51
Creation Date: 2002-12-31 07:11:51

Name Servers:
NS1.NAME.COM
NS2.NAME.COM
NS3.NAME.COM
NS4.NAME.COM

Domain privacy provided by Protected Domain Services. For more information see
www.protecteddomainservices.com

REGISTRANT CONTACT INFO
Protected Domain Services - Customer ID: NCR-2573771
P.O. Box 6197
Denver
CO
80206
US
Phone: +1.7202492374
Email Address:

 

[Nifty29]

Nice work Simmo!

I could smell that one a mile away.

 

[jetset]

Busted!

So now these jerks add fraudulent shilling to their catalogue of 'offerings' LOL - you really have to wonder how incompetent and integrity-challenged management like this can survive. Unbelievably inept and clumsy.

Nice sleuthing, Simmo!

 

[jetset]

BTW - I see that 'Carin' was active in this thread as well:

https://www.casinomeister.com/forums/threads/grand-duke-casino.44168/

 

[Simmo!]

Nice work Simmo!

I could smell that one a mile away.

Busted!

Nice sleuthing, Simmo!

Thanks but even my cat could have spotted that one LOL

 

[vinylweatherman]

Busted!

So now these jerks add fraudulent shilling to their catalogue of 'offerings' LOL - you really have to wonder how incompetent and integrity-challenged management like this can survive. Unbelievably inept and clumsy.

Nice sleuthing, Simmo!

Maybe they are missing the new friends they made whilst in the rogue pit, and want to be let back in

It seems they are putting on a public show to convince us that it was all down to a "misunderstanding", and that they meant to say "strategy" rather than "system", and that the replies Max and Bryan first received, and that the rep at 2+2 denied any knowledge of, was inept CS staff taking it upon themselves to concoct a response "from the owners", rather than bothering to forward the matter up the chain of command.

Behind the scenes, they are STILL "fighting dirty", even though they have already managed to convince Bryan to give them the benefit of the doubt and release them from the pit.

Although they asked the OP to send notarised documents to their support centre, and Bryan told the OP to go ahead and do this, they were PERFECTLY HAPPY with the OPs account when they were using this "system" excuse for non payment, so this latest move looks more like some more "dirty fighting" rather their genuine concern that this player has provided false registration details. Now, they get someone to sign up here with FRAUDULENT DETAILS in order to pose as an ordinary housewife from Belgium who won 3000 on the slots, and got paid with no problems.

Given that this Belgian housewife is using an Israeli IP address, how come Grand Duke didn't ask HER to send notarised documents to their support centre before paying out the 3000?

 

[Repro]

EDIT: nevermind...

 

[CasinoBeacon]

Grand Duke are pretty much done now in my eyes, and those of many other affiliates. I'd rather go hungry than earn a penny from this 'casino' and some badly-worded e-mails to myself have only gone to sour my opinion of Grand Duke.

Grand Duke: worst new entrant into the online casino industry for some time.

 

[aceking123]

any update to wether jackie has been paid as of yet ?????

 

[vinylweatherman]

any update to wether jackie has been paid as of yet ?????

Given that notarised documents have to be sent to the Philipines, resolution could take quite some time. It'll take a couple of weeks for the OP to get notarised copies done, and then post them off, and for them to arrive.

The question as to whether the OP will get paid, or whether fraud will be claimed as a new reason for non-payment is going to hang over Grand Duke for some time, probably into Early August.

They would have been better off getting this over with quickly, and through the normal channels of having the OP scan and send the documents, a process that would take a couple of days. It seems they have gone straight to requesting notarised copies in the mail, rather than finding something amiss with scanned copies, and then asking for notarised copies.

Even if they end up paying, the damage has already been done by their having to be "dragged kicking & screaming" to paying the OP, and pulling every stunt they could think of in order to wriggle out of making payment, even to the extent of lying over at the affiliate forum in order to make it appear that CM simply rogued them without offering them the chance to put their side, and that the OP was a "known abuser", something that it would have been IMPOSSIBLE for a new operator to determine from the very limited play of the OP. It suggests that any player is going to be considered a "known abuser" the moment they start playing Blackjack with their bonus, as though the choice of this game alone equates to "abuse", and merely flat betting and playing "normal basic strategy" is enough to void winnings on the grounds of "illegal strategy/system".

 

[jackieonweb]

Well I arranged to get my ID notarized tomorrow and send it off, but Grand Duke already paid me the other day, which was odd.

Anyway, thanks CM guys for helping me out on this Maybe they will think twice about trying to con people in the future... Affiliates pulling out and bad publicity is exactly what they deserve. The ironic thing is, I would have played there a lot more if they paid me, and they would have had a chance to get some of that cash back, but not now.

I warned them they wouldn't get away with trying to con me, but they didn't listen.

 

[SlotMonster]

So, turns out they didn't need your documents

 

[jetset]

Yeah - clearly just another stalling tactic....

 

[vinylweatherman]

Yeah - clearly just another stalling tactic....

Pretty obvious, and probably because they have been reading this thread, as well as the one at the affiliate forum.

Looks like they thought twice about the sheer length of time it would take to sort out these documents, and all the while this case being unresolved.

Given that they didn't need these documents, it is clearly 100% a stalling tactic, as if they DID really need these documents to comply with "international regulations", there is NO WAY they would have been able to pay until "due process" had been followed.

This case has now given us "hard evidence" that at least some cases of "send notarised documents to our offices in the Philipines" is being used as a stalling tactic when faced with players they don't want to pay, rather than because of genuine concerns that the account is being operated fraudulently through the use of bogus personal details.

Quite a few Playtech operators have pulled this one out of the hat, and I have to wonder how many such requests are GENUINE attempts to double check "inconsistencies" with a player's account details and scanned documents, as against being used as a stalling tactic.

The OP should steer well clear of ANY small Playtech operator, as they are bound to be on the "blacklist" at this support centre, which seems to be used by a number of Playtech casinos, even though they never admit this on the website, and it only comes to light when a player has complained about being asked to "send notarised documents to <this particular centre>".

It looks like some kind of "white label" set-up with these small operators, which are all being run by this particular support centre, which also uses data gathered from all the other operators it does support for, and thus has something like the "Rival player grading database" that caused so much bad publicity for all Rival powered casinos, that were eventually discovered to be nothing more than a bunch of "white labels" being operated by Bonne Chance/Silverstone.

What we need is information to separate the fully independent Playtech operators from those run by this Philipines support company on behalf of the operators. Players should approach this group of "outsourced" Playtech casinos as they would (or should) any collection of "white label" casinos such as Rival and Cassava. In other words, have problems at one down to you being called "abusive", and avoiding the others because they will have been "informed" that you have now been classed as "abusive" by this support centre, and this will be applied to all accounts, not just the one that did the accusing.

 

[Repro]

I think this "new proof" of stalling tactics should be a good enough reason to (re)rogue them.

 

[aceking123]

I think this "new proof" of stalling tactics should be a good enough reason to (re)rogue them.

lol yes they should be rogued imho just for all the bs theyve supplied)

 

[Flyer187]

To the pit (this is sparta style)