- Joined
- Jun 30, 1998
- Location
- Bierland
BTW (and this is directed toward Grand Duke's Casino) a retraction needs to be made over at the GPWA asap. Thank you.
They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.
So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.
They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.
So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.
They labeled me a serious bonus abuser without any reason. Didn't even get a chance to deposit.Them saying they have enough material to back the accusations up would probably mean Playtech's network wide bonus ban/ listings...sorry, Integra, probably a false positive cause those Playtech listings are total bs.
What has player ID got to do with *cheating the system*?, this sickens me, now imagine if you were the average player whom had no knowledge of this website etc, you would now be in the situation of probably believing that you had done something wrong, and gave up on perfectly legit winnings.
Once again, good luck with getting your money.
P.S.
If this incident hasn`t put you off online gambling for life, stick to the casinos that you see here on the accredited list, believe me the likes of 32Red, 3Dice etc are as good as the others are bad .
It looks like they are now fishing for another excuse not to pay now that they have dug themselves into a pit over this "system" excuse.
No doubt, the documents will end up failing verification, and they will switch to accusing the OP of fraud, and not paying on those grounds.
They may also be playing on the fears of sending such sensitive information abroad, and thus hoping the player will walk away.
This is £7K though, not £100, and is quite an incentive to jump through the hoops.
I would suggest complying with the request, waiting for a conclusion to be reached, and then grassing this company up to Trading Standards and the Information Commissioner's office in order to "seek an official view" of an EU based outfit demanding their customers directly send their documents to a security company in the Philipines.
With the Philipines not being a member of the EU, the officials will wonder why an EU based security company is not being used, which at least would be subject to EU wide regulations on the handling of personal information.
They asked me to send off my notarized ID to the Philippines, so I replied asking if they had changed their mind on paying me.. they replied saying my account would be checked after they had received my ID.
So I asked them the same question again.... this repeated about 5 times until I gave up. Their incompetence has no bounds.
They said on the other forum that they discussed the issue with you this morning Bryan... is that true?
After reading the threads regarding this players situation, we felt that the issue should be addressed in full on CM.
There were several points in the thread which we would like to address:
1.It seems that what primarily set everyone off here was the use of the word "systems". In this case the term "strategy" would have better been applied.
2. The player in question was flagged for more than one reason.
3. The reason we did not address this forum immediately is due to two separate reasons:
*As a policy, we do not release any of our clients personal information in public forums.
*We did not hear from anyone at CM until earlier today. Before replying, we felt that we should discuss this with Bryan.
4. Bryan was kind enough to listen to our reasoning behind the decision, and also explained his point of view on the issue.
5. Despite our belief in the decision we made regarding this player not being eligible for withdrawal, at the request of Bryan, who made some valid points during our conversation, we will release the funds to this player once proper documentation has been provided.(Thus far it has not been provided)
6. We will continue to uphold a ZERO Tolerance policy towards bonus abusers and fraudulent players.
That Grand Duke statement smacks of spin, spin, spin....and I don't mean the free gambling kind!
All's well that ends well (for the player in this case) but my personal perception is that they tried to pull a fast one, and I wouldn't go near 'em after this example of their integrity.
Ah well this is a turn up... cheers Bryan/Max
So I just need to get my photo ID notarized? I can do this at the post office, can't I?
If/When they pay me, I will donate £300 to a charity of Max's/Bryan's choice
Ah well this is a turn up... cheers Bryan/Max
So I just need to get my photo ID notarized? I can do this at the post office, can't I?
If/When they pay me, I will donate £300 to a charity of Max's/Bryan's choice
So I just need to get my photo ID notarized? I can do this at the post office, can't I?
That Grand Duke statement smacks of spin, spin, spin....and I don't mean the free gambling kind!
All's well that ends well (for the player in this case) but my personal perception is that they tried to pull a fast one, and I wouldn't go near 'em after this example of their integrity.
$200.00 + $100.00 x 30 = $9000
Are you sure you're posting in the right thread? This is about Grand Duke - not winner.comWell. I'll played at GDK on my own, Depositinfg 100 and getting 200.
Nothing has changed, great confusion in the section where I could see my wagering. I was speedy told into chat it was 30 x, and progressive allowed
I think I spend a lot of time to understan what I'm going to copy
It's been a hard fight and quite demential...
All has began with...
1)
You have been upgraded!
Dear Nxxxx
(User ID: WNxxxxxx)
On behalf of Winner.com, we are happy to announce that you have been upgraded to our VIP Elite Level!...