Cherry Gold Casino - Heads Up

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Hello all

I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"

I am going to post the chat session as well:

info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hello all

I played this casino and have made several deposits, infact, I blew through $500 quite easily. Fact is, we all know that can happen and that is not my gripe.
What concerns me the most is that the random jackposts barely move and my comp points didn't move at all. I contacted live support and was told that they would take this up with their "software provider"

I am going to post the chat session as well:

info: You are now chatting with 'Marika'
Marika: Thank you for using Live Chat. My name is Marika how can I help you?
Hi
I have a concern with something
I believe the comp point counter is not operating correctly.
I went thru a lot of play tonight and the comp point balance did not change and I also question whether the playthrough counter is working correctly as well
I have made 4 recent deposits and am contemplating making another one
Marika: We regularly test our casino and all is working fine. We also have had no complaints so far.
I am telling you my points were the same when I started and the same when I ended from the $98 balance I had when I started.
from my play tonight
Marika: Hold on please.
882 comp points all night, no matter what the play
Marika: We shall contact our gaming providor and request them to look into this.
Marika: You will be informed via email once we have their feedback.
Marika: Please confirm your email address.
please do. Thank you.
my email address is: xxxxxxxxxxx
Marika: Thank you.
Marika: Is there anything else I can assist you with today?
I am just going to log out and refrain from further deposit until I see why this happened. The gaming here, so far has been very poor and I have made several deposits now
Thank you for your time.
Marika: You are welcome.
Marika: Thank you once again for using Live Chat. Please feel free to contact us should you require any further assistance. We welcome your feedback.

OK.

You lost 4 or 5 deposits - totally normal (especially if you took a bonus which I assume you did since you were talking about playthrough counters)

The Random Jackpots hardly moved - totally normal (could be the updating is slow or that you are the only one, or very few, playing...RJ amounts do not update in real time)

The comps did not increase - can be totally normal if the casino does not award comp points from bonus play. Otherwise, yes it is a problem.

The part I'm really surprised about is that you would, after being around so long, expect some live chat drone to answer and/or resolve issues regarding the software. You know full well that they were going to have to refer it to someone more senior, so why make a big deal out of it?

Also, if losing $500 "quite easily" wasn't your gripe, then why mention it? :what:

I really don't see where the CSR has done anything terribly wrong here.
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
I.I made a lot of deposits there too and noticed jackpots hardly move. I don't know the
Reason for this. One thing I noticed was that after cashing out, there were constant
Losing deposits following cashout and very poor play.

For this reason and continual pattern, I just closed account and don't play there
Anymore. Somehow each session did'nt seem random to me. Just my feeling.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
The part I'm really surprised about is that you would, after being around so long, expect some live chat drone to answer and/or resolve issues regarding the software. You know full well that they were going to have to refer it to someone more senior, so why make a big deal out of it?

I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.

Absolutely. I mentioned the losing the $500 in passing and that is not the question, as I know it is quite normal to make several deposits and have that be a real possibility. That's why they call it gambling. The red flags in my mind are the fact that after several hours of play the comp points were stuck where they started and that it seemed like playthough was not changing either. You would think someone in support would have been able to see how much I had wagered and been able to figure out what kind of comps I should have accrued. I even waited until today and logged back in to see if it was just a matter of waiting for the software to update.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I didn't think he was making a big deal out of it, tbh. The comp point issue doesn't sound right and he's right to question it. Clearly a CSR won't have the answer unless it's a known issue but at least it serves to flag it.

I didn't say he shouldn't have asked the questions......I said that he shouldn't have expected to get a definitive answer and/or solution via live chat. He was making a "big deal" out of the chat conversation, whereas the CSR said, as you would expect, that she would pass the issue up the chain. IMO it would have been more reasonable to wait a little while for the answers rather than "flag" what may not actually be a problem at all.

I'm also sure that we wouldn't be reading about it at all if the OP had won.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
I didn't say he shouldn't have asked the questions......I said that he shouldn't have expected to get a definitive answer and/or solution via live chat. He was making a "big deal" out of the chat conversation, whereas the CSR said, as you would expect, that she would pass the issue up the chain. IMO it would have been more reasonable to wait a little while for the answers rather than "flag" what may not actually be a problem at all.

I'm also sure that we wouldn't be reading about it at all if the OP had won.


O.K. so while he waits "a little while" to see if it is a problem and keeps spinning those reels and "is not" accumulating comp points or doing anything to the WR, what good does that do? And, what does winning have to do with NOT making a dent in the WR and NOT accumulating comp points? If I had won a RJ at $6K and my WR is still $5K (even though I know I've spun the wheel 3000 times) do you want to fight about it then? Just curious.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
Agreed with oldtrvlagt. Who's to say when someone should post something? It's important that other players get the memo about the comp points just in case they aren't paying attn IMO. Whether some think it's appropriate to post or not, I am sure glad he did. Saves me from even thinking about depositing there.
 
Last edited:

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Never heard of this RTG casino before...!
And the "Affiliates" link goes no-where (usually the first thing I try to see who they are linked to).
So, anyone know anything good/bad about this place?
Are they part of a group?

KK
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Agreed with oldtrvlagt. Who's to say when someone should post something? It's important that other players get the memo about the comp points just in case they aren't paying attn IMO. Whether some think it's appropriate to post or not, I am sure glad he did. Saves me from even thinking about depositing there.


Settle down......its an OPINION.

I don't make the rules. I just suggested they could have waited to find out what the problem was.....I didn't say their issue wasn't genuine.

:rolleyes:

P.S. FYI if the casino had been accredited it would have been against posting rules.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
@KK
It is a newer RTG casino, I think they opened last year, I have heard but do not know if it is true or not that they are owned by the same people as WinPalace. Like I said I am not sure if it is true or not, so I really don't know.

Hope this helps.
LH
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I'm getting promo emails from Free Spin at the same time I am getting promos from them, and they are identical in email subject line, so I don't know who Free Spin is either. Anyone know anything about them?
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Out of curiosity I opened an account at the casino weeks ago but when I attempted to log in I couldnt. Asked support and the reason they gave me was they only accept USA players.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Out of curiosity I opened an account at the casino weeks ago but when I attempted to log in I couldnt. Asked support and the reason they gave me was they only accept USA players.

Meaning they probably don't have to comply with any regulatory body, meaning, perhaps they are a lawless casino. Anyway, I gave em a shot and maybe I should have not, but it is what it is. Hmmmph.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
Owned by I- Services N.V.

Licensed in Curacao

Sister to FreeSpin also an RTG casino.

If you have an account at FreeSpin, you can use it to log onto Cherry Gold Casino. Weird.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Owned by I- Services N.V.

Licensed in Curacao

Sister to FreeSpin also an RTG casino.

If you have an account at FreeSpin, you can use it to log onto Cherry Gold Casino. Weird.

So it's just a skin of Freespin? Reminds me of the old Casino33 RTG. There were like three of them and you could log in under the same user name.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
So it's just a skin of Freespin? Reminds me of the old Casino33 RTG. There were like three of them and you could log in under the same user name.

Exactly what I was thinking. A lot of players could get caught up in the duplicate account thing that way, I don't get it. Why have two casinos with the same login?
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
I used same username at both casinos and never had a problem. Their
Customer service is one of the best I've seen online. For me, they were
The best reputable casino I ever played at (rtg). I just got tired of the
Constant losing after cashing out.

With that said, if you like rtg then I would give them a try because you
May get lucky.
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
By the way, this casino is in no way related to winpalace. They have sent wire tranfers
In excess of 5k. The verification process is also very smooth. From what I understand, they used to be microgamming casinos.
 

Brooklyn

Dormant account
Joined
Feb 10, 2010
Location
On the Hot Mess Express
Neither of them were ever MG casinos. FreeSpin was actually closed last year for some time and then were reopened. Here is a thread that takethemoney started when the casino was closed.

Here

I don't know, this casino just seems so sketchy to me for some reason.

EDIT:

I am no longer able to login to Cherry Gold with my FreeSpin login info. :rolleyes:
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
I remember reading on this site that they were bought by the minivegas group. It doesn't really matter to me...all I know is I played at both sites and made many deposits.
They paid when I made withdrawls with no hassles. A friend of mine also tried them
And was also paid.

While I believe cherry gold really tightened the payout, the casino and support was
Very solid and I trusted them when it came to getting paid.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Neither of them were ever MG casinos. FreeSpin was actually closed last year for some time and then were reopened. Here is a thread that takethemoney started when the casino was closed.

Here

I don't know, this casino just seems so sketchy to me for some reason.

EDIT:

I am no longer able to login to Cherry Gold with my FreeSpin login info. :rolleyes:

Thanks! I forgot all about that post and didn't make the correlation between the two casinos until a few days ago. BTW, nobody
from the casino ever got back to me and addressed the comp point issue.
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
Takethemoney - did you send emai to casino host about comp points?

Whenever I needed followup to something, I sent email to something
Like [email protected] and they always wrote me back. Not
Sure if that address is right, but you can verify with customer support.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Takethemoney - did you send emai to casino host about comp points?

Whenever I needed followup to something, I sent email to something
Like [email protected]m and they always wrote me back. Not
Sure if that address is right, but you can verify with customer support.

Thank you, sandykauf. I sent an email to that address and got a perfect cut N paste response from a template, signed off by the same chat person (Marika).

I could tell it was a total form response, as she did not answer one other question I had sent and the response was typed in a very impersonal manner. I emailed back again asking that she escalate this to a manager and in the future that she read the entire email before sending out a response from a macro. Not impressed so far at all. People who deserve my custom need to show some common courtesy and reason why they deserve it. I'm not that hard to please.
 
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