Shark Casino Owes Me $29,500

nicaragua

Dormant account
Joined
Apr 2, 2006
Location
BC
Hello,

On June 22nd or so, Shark Casino called me offering me a $5,500 bonus on a $5,000 deposit, half the bonus sticky (so only really a $2,750 bonus), $420,000 playthrough. I took it up.

I played blackjack primarily, and a few other games, betting $100-$500/hand. I got lucky and finished up, so that when they took off the $2750 sticky part, I had $29501 left. I think I played something around $500,000 during this time, primarily on blackjack, but also on their Rummy game, some vide poker, slots, etc. I stayed away from any frowned upon games, such as roulette, craps, and that sort of thing.

I requested a withdrawal on June 25. I have not received a cent of either my $5,000 deposit, or of the $24,501 I was lucky enough to win. So as of right now, Shark owes me $29,501.

Since then, I have emailed them several times, and they do not respond to my emails. I have previously send them my ID and such documents, and my payout that time took about 3 days.

Any help would be appreciated.

Jon Cooper
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I think the only recourse you have right now is to contact Montana Overseas. You can fill in the form at the Pitch-a-bitch section. A 3-week wait is more than enough.
 

liquidsoap

Dormant account
Joined
Apr 17, 2005
Location
home
Well they cant use blackjack not allowed as terms and conditions because I took a Pic of them about that time ago. I dont know if I still have it though, monthly computer clean up could have eaten it away.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
liquidsoap said:
Well they cant use blackjack not allowed as terms and conditions because I took a Pic of them about that time ago. I dont know if I still have it though, monthly computer clean up could have eaten it away.


Actually they could if they wanted, seeing as how this was an offer given over the phone. There's no 110% bonus listed on the website, so no terms.

However, under the general terms, BJ is allowed, but with a higher WR.

I guess it all boils down to whether or not there's a hard copy of the promotion he was offered that includes the T&C for it.

Either way, if they're going to treat someone like this that deposited over $5k, I'd stay away from them.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
tennis_balls said:
but i gotta ask this question

winbig: has your woman seen your latest signature quote yet regarding the boob job? :lolup:

lol no, happily single :)

I stole it from Jeff Foxworthy....love his stuff.


[/derail]
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Is Shark still operated/owned by George Gutierrez and his merry men at Angelciti (or whatever that has morphed into now in their many stock manouevres)?

These guys were bad on player payouts going back a ways, but in more recent times they have had a low profile.

Still, as ChuChu59 observed, three weeks is more than enough for them to pay you out - you should definitely lodge a Montana complaint. In the meantime I'll direct RTG management's attention to this thread, because ignoring your emails is not a good sign at this casino.
 

carramrod

Dormant account
Joined
Jun 23, 2006
Location
West coast
Have you tried the livechat at Shark? They are almost always available, and will almost certainly respond. You probably won't get a resolution out of them, but you should be able to determine if they have some "beef" with your win, or if they're just slow-paying you.

Either way, you should give Casinomeister a heads-up on this. He will probably make an appearance in this thread soon though.
 

nicaragua

Dormant account
Joined
Apr 2, 2006
Location
BC
Complaint Resolved

Within a day of posting this, and also filing a complaint at Montana simultaneous to this post, I have my first withdrawal ($2500--their weekly max) in my account, with a promise from Daniela Vargas (Casino Manager, her email says) that more payments will be available weekly.

Thanks to all at this board. :)
 

tennis_balls

Dormant account
Joined
Mar 18, 2006
Location
Albuquerque, NM
since it will take a few months to get paid, be sure to go over their terms again and make sure there aren't any funny clauses that would allow them to pay less than the full amount......i.e. inactive account clauses, etc. etc.
 

WLVRYN

Dormant account
Joined
May 13, 2006
Location
Losing money
So, let me get this straight. You can deposit $5,000 in one shot, but you can only withdraw $2,500 per week? That seems a little shady to me.
 

cslate

Banned User - potty mouth flaming
Joined
Jan 14, 2004
Location
halifax novascotia
Well that seems pretty typical of RTG, or any casino for that matter.

They want you to play while you await your cashout...reverse cashouts etc..
they all have em.

You may also check the amount of playthrough required, I have seen requirments of playthrough on cashouts increase while awaiting a withdrawl.

Keep you head up at least you know where the cashout button is.

:notworthy
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Nicaragua,

First step, uninstall the casino and ensure you dont play until you receive the full amount of your withdrawal. Second, you should receive your last instalment by end of October at this rate so give the kids at your street treats(no tricks) at Halloween. Boo!

PS: I think it is likely that Jetset was the one responsible for the reversal in attitude from the casino.
 
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winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Is it just me...

...Or is the "weekly limit" not listed anywhere on their website?

Even under the withdraw section of the banking page there's no mention of it.

If it's truely not there, I'm surprised Montana agreed to this $2500/wk limit.

edit: Quite interesting. The $2500 max/wk is no longer there.

Google still has the original version cached from July 4, Outdated URL (Invalid)
 
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phynqster

Dormant account
Joined
Jul 15, 2004
Location
los angeles, ca
Funny, how many RTG stick to the 2500 weekly payout. I admit that it does suck, but it shows they are paying out winners. Does not mean much to garantee a payout large and quickly if no one ever WINS.
What I set up when I was working was the max payout was up to 2500 per week, or equal to the deposit a player made. What a joke to deposit 5k and only get 2.5k back per week. This player should at least get the same amount back that he risked.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Actually, the $2500 weekly limit is common accross many RTG and Playtech sites. It's usually right there in their terms and conditions THAT EVERYONE READS AND AGREES TO when signing up. Right? Right.

But regardless, the $5000 deposit should have been credited to the player's Neteller account immediately, and then the winnings divied up into the $2500 per week installments - with no delays. That would be expected - but it looks like this was not the case.

There seems to be a rash of complaints concerning the same thing - delayed or non-payments for these scheduled weekly/monthly payouts: Club Player, Cirrus Casino, Virtual Casino, Shark Casino - hell even Classis Casino (MGS) tried to do it with a progressive win.

What the hell are these people thinking?? :what:

By the way, Sharkl is a member of the forum. You could have PMd her, but I got a hold of her anyway. :D
https://www.casinomeister.com/forums/members/
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
It'd definately be interesting to find out if they dropped the $2500/wk limit since they don't list it anywhere on their website now.
 

kheladi

Dormant account
Joined
May 30, 2005
Location
usa
why is this common among rtgs is it because they do not keep enough fund in reserve to pay so just wait for deposits to pay :confused:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
kheladi said:
why is this common among rtgs is it because they do not keep enough fund in reserve to pay so just wait for deposits to pay :confused:


I think this could be the major reason for the $2500 rule. However, shouldnt the weekly payouts be put in tandem with the size of deposits and the table/game limits. You can allow deposits of $100k and table limits up to $1K or more. The risk involved to both the house and player are huge and $2500 weekly is just too paltry.
 
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