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Shark Casino Owes Me $29,500

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nicaragua, Jul 18, 2006.

    Jul 18, 2006
  1. nicaragua

    nicaragua Dormant account

    Occupation:
    Student
    Location:
    BC
    Hello,

    On June 22nd or so, Shark Casino called me offering me a $5,500 bonus on a $5,000 deposit, half the bonus sticky (so only really a $2,750 bonus), $420,000 playthrough. I took it up.

    I played blackjack primarily, and a few other games, betting $100-$500/hand. I got lucky and finished up, so that when they took off the $2750 sticky part, I had $29501 left. I think I played something around $500,000 during this time, primarily on blackjack, but also on their Rummy game, some vide poker, slots, etc. I stayed away from any frowned upon games, such as roulette, craps, and that sort of thing.

    I requested a withdrawal on June 25. I have not received a cent of either my $5,000 deposit, or of the $24,501 I was lucky enough to win. So as of right now, Shark owes me $29,501.

    Since then, I have emailed them several times, and they do not respond to my emails. I have previously send them my ID and such documents, and my payout that time took about 3 days.

    Any help would be appreciated.

    Jon Cooper
     
  2. Jul 18, 2006
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I think the only recourse you have right now is to contact Montana Overseas. You can fill in the form at the Pitch-a-bitch section. A 3-week wait is more than enough.
     
  4. Jul 18, 2006
  5. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    Well they cant use blackjack not allowed as terms and conditions because I took a Pic of them about that time ago. I dont know if I still have it though, monthly computer clean up could have eaten it away.
     
  6. Jul 18, 2006
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    Actually they could if they wanted, seeing as how this was an offer given over the phone. There's no 110% bonus listed on the website, so no terms.

    However, under the general terms, BJ is allowed, but with a higher WR.

    I guess it all boils down to whether or not there's a hard copy of the promotion he was offered that includes the T&C for it.

    Either way, if they're going to treat someone like this that deposited over $5k, I'd stay away from them.
     
  8. Jul 18, 2006
  9. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    sorry for the de-rail

    but i gotta ask this question

    winbig: has your woman seen your latest signature quote yet regarding the boob job? :lolup:
     
  10. Jul 18, 2006
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    lol no, happily single :)

    I stole it from Jeff Foxworthy....love his stuff.


    [/derail]
     
  12. Jul 18, 2006
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Is Shark still operated/owned by George Gutierrez and his merry men at Angelciti (or whatever that has morphed into now in their many stock manouevres)?

    These guys were bad on player payouts going back a ways, but in more recent times they have had a low profile.

    Still, as ChuChu59 observed, three weeks is more than enough for them to pay you out - you should definitely lodge a Montana complaint. In the meantime I'll direct RTG management's attention to this thread, because ignoring your emails is not a good sign at this casino.
     
  14. Jul 18, 2006
  15. carramrod

    carramrod Dormant account

    Occupation:
    student
    Location:
    West coast
    Have you tried the livechat at Shark? They are almost always available, and will almost certainly respond. You probably won't get a resolution out of them, but you should be able to determine if they have some "beef" with your win, or if they're just slow-paying you.

    Either way, you should give Casinomeister a heads-up on this. He will probably make an appearance in this thread soon though.
     
  16. Jul 19, 2006
  17. nicaragua

    nicaragua Dormant account

    Occupation:
    Student
    Location:
    BC
    Complaint Resolved

    Within a day of posting this, and also filing a complaint at Montana simultaneous to this post, I have my first withdrawal ($2500--their weekly max) in my account, with a promise from Daniela Vargas (Casino Manager, her email says) that more payments will be available weekly.

    Thanks to all at this board. :)
     
  18. Jul 19, 2006
  19. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    since it will take a few months to get paid, be sure to go over their terms again and make sure there aren't any funny clauses that would allow them to pay less than the full amount......i.e. inactive account clauses, etc. etc.
     
  20. Jul 19, 2006
  21. WLVRYN

    WLVRYN Dormant account

    Occupation:
    Loser
    Location:
    Losing money
    So, let me get this straight. You can deposit $5,000 in one shot, but you can only withdraw $2,500 per week? That seems a little shady to me.
     
  22. Jul 19, 2006
  23. cslate

    cslate Banned User - potty mouth flaming

    Location:
    halifax novascotia
    Well that seems pretty typical of RTG, or any casino for that matter.

    They want you to play while you await your cashout...reverse cashouts etc..
    they all have em.

    You may also check the amount of playthrough required, I have seen requirments of playthrough on cashouts increase while awaiting a withdrawl.

    Keep you head up at least you know where the cashout button is.

    :notworthy
     
  24. Jul 19, 2006
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nicaragua,

    First step, uninstall the casino and ensure you dont play until you receive the full amount of your withdrawal. Second, you should receive your last instalment by end of October at this rate so give the kids at your street treats(no tricks) at Halloween. Boo!

    PS: I think it is likely that Jetset was the one responsible for the reversal in attitude from the casino.
     
    Last edited: Jul 19, 2006
  26. Jul 19, 2006
  27. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Is it just me...

    ...Or is the "weekly limit" not listed anywhere on their website?

    Even under the withdraw section of the banking page there's no mention of it.

    If it's truely not there, I'm surprised Montana agreed to this $2500/wk limit.

    edit: Quite interesting. The $2500 max/wk is no longer there.

    Google still has the original version cached from July 4, You must register/login in order to see the link.
     
    Last edited: Jul 19, 2006
  28. Jul 19, 2006
  29. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    Funny, how many RTG stick to the 2500 weekly payout. I admit that it does suck, but it shows they are paying out winners. Does not mean much to garantee a payout large and quickly if no one ever WINS.
    What I set up when I was working was the max payout was up to 2500 per week, or equal to the deposit a player made. What a joke to deposit 5k and only get 2.5k back per week. This player should at least get the same amount back that he risked.
     
  30. Jul 19, 2006
  31. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    no....2500/week limit needs to be maintained strictly

    RTG needs to protect its dodgy image!
     
  32. Jul 19, 2006
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, the $2500 weekly limit is common accross many RTG and Playtech sites. It's usually right there in their terms and conditions THAT EVERYONE READS AND AGREES TO when signing up. Right? Right.

    But regardless, the $5000 deposit should have been credited to the player's Neteller account immediately, and then the winnings divied up into the $2500 per week installments - with no delays. That would be expected - but it looks like this was not the case.

    There seems to be a rash of complaints concerning the same thing - delayed or non-payments for these scheduled weekly/monthly payouts: Club Player, Cirrus Casino, Virtual Casino, Shark Casino - hell even Classis Casino (MGS) tried to do it with a progressive win.

    What the hell are these people thinking?? :what:

    By the way, Sharkl is a member of the forum. You could have PMd her, but I got a hold of her anyway. :D
    http://www.casinomeister.com/forums/members/sharkl.html
     
    1 person likes this.
  34. Jul 19, 2006
  35. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    It'd definately be interesting to find out if they dropped the $2500/wk limit since they don't list it anywhere on their website now.
     
    1 person likes this.
  36. Jul 21, 2006
  37. kheladi

    kheladi Dormant account

    Occupation:
    huh dont know really
    Location:
    usa
    why is this common among rtgs is it because they do not keep enough fund in reserve to pay so just wait for deposits to pay :confused:
     
  38. Jul 23, 2006
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    I think this could be the major reason for the $2500 rule. However, shouldnt the weekly payouts be put in tandem with the size of deposits and the table/game limits. You can allow deposits of $100k and table limits up to $1K or more. The risk involved to both the house and player are huge and $2500 weekly is just too paltry.
     

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