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Self exclusion mobilbet

Discussion in 'Online Casinos' started by jackpotwolf, Jul 21, 2017.

    Jul 21, 2017
  1. jackpotwolf

    jackpotwolf Newbie member

    Occupation:
    student
    Location:
    scandinavia
    Hi.
    In 2015 I sent a mail to mobilebet asking them to close my account permantly because of gambling addiction.Tonight I lost much money there after reopening account without problems.
    Do I have a case here you think?I know its my own fault but Im addicted and told them to close my account becuse of it.
     
  2. Jul 21, 2017
  3. Harry_BKK

    Harry_BKK Meister Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Depends how long the SE was activated for. 6 or 12 months or longer. If it was expired then they can re-open the account.
     
  4. Jul 21, 2017
  5. MaltesePlayer

    MaltesePlayer Experienced Member

    Location:
    Neverland
    "Do I have a case here you think"

    Do you actually have gambling issues or are you trying to just claim back the funds you've lost?

    What kind of wording is that? I'm sorry but that wording makes it sound as if you've just trying to get your money back through devious means not because of gambling issues. If you want advice, clearly show via screenshot with Date and Time the email that you sent them.
     
  6. Jul 21, 2017
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Sorry to the OP for his gambling issues.... But here we go again... Seems like CM Is becoming a one stop shop for the SE... refund seekers.
     
  8. Jul 21, 2017
  9. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    But again as i said in a different older thread.

    If it was definitely a self exclusion then that has a time-frame as above post mentioned. maximum time-frame is 5 years you can do them for. Some casinos have different minimums and maximums though.

    Or if you just asked them to close account and didn't mention the words Self Exclusion to them, then that is a totally different thing. And if you said Permanently when you asked them to close it.

    That is then down to the Customer Service Agent to either add a note to that account noting that you never want it reopened ever. And the fact that they didn't honour your statement if you did say that, then they are partially to blame but if you do not have that evidence of that chat log from 2015 which i presume you don't, then they might have deleted their copy as well.

    And because they did reopen it, I presume they didn't honour your request if what you said was true and you said Permanently.

    Best bet is you ask them to send you that chat transcript from 2015, If they refuse. Then you might have a case but otherwise if they do send it to you and you didn't word it how you worded it in your OP post, then you will not have a case.

    Just remember 2015 is a long time you might not exactly remember your wording you used. I don't remember all the chats i have with casino live chat agents.

    But i hope you can get that chat transcript and post it here, just remember to block your name from it and your personal info.

    So keep us updated and good luck.
     
  10. Jul 21, 2017
  11. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland

    Hmmm maybe not :( I asked a casino to close my account a few nights ago after a bad run and little in the way of loyalty. Customer service rep told me to "self-exclude". I said no i don't wish to "self exclude" and then had a 30min argument as to why closing an account should not be a self exclusion. Anyway they are adamant that they close the account under "self exclusion" but mark it as "due to lack of comps" not "gambling problem". I disagree, contacted their rep on here, they are accredited and he stated the same thing you can self exclude but not due to a "gambling problem" that is how you close your account. I don't think the information offered was correct (if it is someone please comment) but this is what you are up against
     
  12. Jul 21, 2017
  13. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    But there is thousands and thousands of online casinos. And a lot of different rules.

    but the example being is 32red casino for example have 2 methods to close your account. Self Exclusion and just a normal closing of account. And many other casinos do. Not all casinos have 2 options your right. but a lot do.
     
  14. Jul 21, 2017
  15. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Well the casino in question if you wish to "close" your account they only offer self exclusion/TAB.These are both responsible gambling tools and fall outside (in my mind) simply "customer is dissatisfied and wishes to close account"
     
  16. Jul 21, 2017
  17. jackpotwolf

    jackpotwolf Newbie member

    Occupation:
    student
    Location:
    scandinavia
    Thanks for replies.The point is if its ok for a licensed casino to reopen a account for a customer who asked them to close it because of gambling addiction.
     
  18. Jul 21, 2017
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It shouldn't be ok but it is. It depends on for how long you have self excluded, and the longest period they are offering is 5 years.
    It does seam like you haven't managed to quit even though you know you can't control yourself. Have you looked for any help? That is actually more important than if the same casino let you play again. You could have chosen any casino but you chosed to go back to where you had been before.

    Also remember that since you're scandinavian they have to follow MGA's rules and not UKGC's.
     
  20. Jul 21, 2017
  21. metotrex

    metotrex Newbie member

    Location:
    Finland
    No it's not OK if the player has requested a permanent self-exclusion.
     
  22. Jul 21, 2017
  23. jackpotwolf

    jackpotwolf Newbie member

    Occupation:
    student
    Location:
    scandinavia
    Thanks for your advice..Today I have deleted my credit cards and thrown away my computer.Only way to stop is to make sure Im not able to gamble.I lost 10000euro last night I think and even if it destroyed me mentally the urges are allready back today.
     
  24. Jul 21, 2017
  25. jackpotwolf

    jackpotwolf Newbie member

    Occupation:
    student
    Location:
    scandinavia
    Worst of all is that even if I told yesterday to that im addicted and to close my account I woke up today with a sms from them with bonus offer and free spins..
     
  26. Jul 21, 2017
  27. metotrex

    metotrex Newbie member

    Location:
    Finland
    Worst thing you can do now is start chasing losses. Of course it's easier done than said. I've made the mistake many times and it has cost me a lot. You should seek help for your gambling problem.

    First thing you can do now is to install a software that blocks you from accessing online casinos. You can install similar app also for your smartphone. Most of them aren't free but here's two that I could find:
    - Gamban
    - K9 Protect yourself (parental control software but it works, you need to configure the settings to only block online casinos. Ask someone to set a password for you.)
     
  28. Jul 21, 2017
  29. jackpotwolf

    jackpotwolf Newbie member

    Occupation:
    student
    Location:
    scandinavia
    Thanks for all the advice.I will do everything I can to stop and hope things get better with time.Hope everything will be allright for you to in the future.
     

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