Hi everyone,
Last year I decided to have a break from gambling as I felt that it was getting out of control.
I had an account with almost every Casinomeister accredited casino, so I started following the list and asking for a self exclusion period from 2 to 5 years, all of them complied without any major complications.
This afternoon, I lost the battle to the gambling "illness" and decided to play again.
I contacted several casinos asking if my self exclusion period was due, and if they could re-open the account.
32Red, bet10, luckynugget, crazyvegas were quite professional and strict, they informed me that I would only be allowed play once the self exclusion period was due.
However, there was one casino that I won't say the name for now, which reopened my account within a blink of an eye, although I had requested in 2012 for a 5 year self exclusion period. (once I started the chat, in 2 mns I was playing again)
So it happens that I had one of my worst sessions ever and lost a few K's. I feel like punching someone in the throat, mainly myself.
The reason why I'm posting this is to ask you if it is from common knowledge, for a Casinomeister accredited casino to be so careless and not follow strict procedures regarding responsible gaming towards their players?
Should I have been allowed to reopen my account, whilst it was obvious to the agent that I have had gambling issues?
I only have to blame myself, but I feel that the casino should also be held responsible.
Any opinions about this type of issue, has it been widely discussed before?
Cheers,
(Sorry for my English)
Last year I decided to have a break from gambling as I felt that it was getting out of control.
I had an account with almost every Casinomeister accredited casino, so I started following the list and asking for a self exclusion period from 2 to 5 years, all of them complied without any major complications.
This afternoon, I lost the battle to the gambling "illness" and decided to play again.
I contacted several casinos asking if my self exclusion period was due, and if they could re-open the account.
32Red, bet10, luckynugget, crazyvegas were quite professional and strict, they informed me that I would only be allowed play once the self exclusion period was due.
However, there was one casino that I won't say the name for now, which reopened my account within a blink of an eye, although I had requested in 2012 for a 5 year self exclusion period. (once I started the chat, in 2 mns I was playing again)
So it happens that I had one of my worst sessions ever and lost a few K's. I feel like punching someone in the throat, mainly myself.
The reason why I'm posting this is to ask you if it is from common knowledge, for a Casinomeister accredited casino to be so careless and not follow strict procedures regarding responsible gaming towards their players?
Should I have been allowed to reopen my account, whilst it was obvious to the agent that I have had gambling issues?
I only have to blame myself, but I feel that the casino should also be held responsible.
Any opinions about this type of issue, has it been widely discussed before?
Cheers,
(Sorry for my English)