Casino Complaint Rushmore slow pay

[chuchu59]

I was owed an got paid

1/4/2011 2:46:32 PM UseMyWallet Withdrawal Approved from Rushmore

so check your accounts

I would Thank Louise but I have not got my Thanks Button back yet
yes I was bad an had it taken away for 14 days will get it back soon I hope



Cindy

i will do it for you cindy.

 

[vinylweatherman]

I'm not sure that story is accurate. I just don't see how or why the US Gov't would (or even be able to) keep this under wraps. It would be by far in their best interest to publicize the case as a deterrent to every other company. Any time a processor has been shut down, the US gov't has been very glib (and, may I add, giddy) about it.

It could be Ewallet is hiding behind this "rumor" as they have mismanaged/stolen/had embezzled the funds.

There are many thinking this.

1) Why, uniquely in this case, no bragging from the DoJ?
2) Why operators in the know are saying "I cannot comment"
3) This email sent to operators with "the truth". Why such EXTRAORDINARY efforts to keep this from leaking out to PLAYERS

Conspiracy theory....

1) DoJ actually had nothing to do with this.

2) Operators KNOW this is complete BS, but are looking after No1, and hope that by keeping quiet about what they have figured out they stand more chance of getting their own money back from EWX.

3) Cleverest of the lot. Send the email about a seizure to operators, then seek to keep it secret, but knowing damn well it will leak out sooner or later.
When it leaks, players ASSUME it is the "real truth" simply because of the obvious attempts to keep it secret. Now, the mere fact that EWX tried to hide this gets it general acceptance as being "the real truth" behind the "technical issues" line being spun by their CS.

Once players have what they believe is the truth, they will stop digging - well, thats the theory, except that in this case there are a few players who have NOT "bought this", and are STILL "digging", and finding a number of glaring inconsistencies between THIS "seizure", and all the others.

Only time will tell, since the money is gone anyway, we just can't be sure WHERE at the moment.

We also don't know whether the EWX freeze was what set off a chain of events that lead to the "massive system failure" that took Rushmore so long to fix. Whilst Rushmore are now paying out the backlog, we may not appreciate how close to the edge this situation was, and maybe the risk of not seeing the money was very real, and Rushmore managed to overcome it to save their skin.

 

[travelingboy]

Update

I spoke with a "floor manager" on Friday and was told that part of my payment was sent via wire on 1/3. As of today (1/10), I have still not seen it hit my account. While I am hopeful I'll see these funds soon, I was told the exact same thing a month ago and was then told about the "technical issues" after the maximum 10 business days for a wire had lapsed.

 

[Gret]

Same thing here.

 

[takethemoney]

There may be only a handful of solvent online casinos left. It certainly gives one pause before daring to deposit anywhere these days. In my experience the game play is bad enough lately, but trying to win is a whole separate gamble vs. trying to get paid IF you win.

 

[chuchu59]

the thing that puzzles me is most players know that this group has a history of slow pay. unless they have really good bonuses or their slots are loose i dont understand why one would continue to patronise themand then cry foul. hmmm.

 

[Gret]

This is just so wrong. As of today, I still don't have my money that was promised to me almost a month ago. I do understand things happen, but to treat customers like this is simply unbelievable. We're more understanding than what you think, but when you offer no reasonable explanation, or worse lie to us, there has to be repercussions.

What a disgusting story. I really liked Rushmore and it was my casino of choice. I welcomed the invitation to enjoy the benefits of becoming a VIP and now all I get are lies, misleading stories, etc.

How do you expect your better customers to ever play at the site again? By the actions of mgmt and the employees, you have lost your reputation and it will follow the company and it successors.

Just a terrible and sad situation.

 

[Mickioh]

Just chatted with Rushmore again today since I haven't received my wire that they promised me was sent out on 1-3. Now they are having cashier issues. Sounds like another stall tactic. I agree with you, Gret, it was my casino of choice also. They are promising we will have our money today or latest tomorrow. Keep me posted. I have cashed out at Alladins Gold and GO Casino within the last week and had no problems receiving the wire within 3-4 days. Any other sites anyone would recommend for US players that you feel comfortable with?? Thanks

 

[Gret]

Silver Oak isn't too bad. They treated me right...did have a slow withdrawal issue once, but they stayed on top of it and kept me informed of what was going on. They never left me hanging and I appreciated their effort. Got paid with a small bonus.

While the withdrawal issue was going on, I went to Rushmore and gave them a shot. Very satisfied and my winnings were always paid out within 5 business days via wire. Then this debacle occurred and I'm more than a little upset. Not becasue they ran into an issue, but the way they have handled it. Tell me it will take a month and I can deal with it...lie to me and you're toast forever. Don't accept deposits when you can't make payouts!

Difference between Silver Oak and Rushmore is that Silver communicated and gave a real explanation, not this run around we're getting from Rushmore.

 

[The Dude]

Conspiracy theory....

1) DoJ actually had nothing to do with this...

A number of people have seen a copy of the actual warrant - believe me, it was a real bona-fide seizure. There is no conspiracy.

As for the Rushmore group - dire straits I'm afraid. This seizure has hit them extremely hard. I would not be playing there.

 

[RedAndi]

Chargebacks are a huge no-no at Casinomeister, regardless (last I knew ) of the reason.

Everyone I know who ADMITTED making chargebacks here has been banned so you might want to keep that in mind.

I am trying to help you here, and I'm not passing judgment either way.

OK I see this a lot, I KNOW it's a huge "NO NO", equivalent to molesting puppies or something along those lines....
But WHY are chargebacks considered so terrible?
To me it seems like something that would be logical to do if a casino has ripped you off, getting the seed money back at least.
I understand not doing it for scurvy reasons or running scams on the casinos, but is a player never justified in doing a chargeback?
Why do people get banned from CM for admitting to doing one?

Just wondering, thanks for any responses!

 

[RedAndi]

Anyone?

 

[The Dude]

If you're making chargebacks, opening fraudulent accounts, etc., etc., you will jeopardize your membership (that's in the rules here).

Now there is a big difference in making a chargeback with a fully operational casino like Rushmore and some clip shot joint that shuts down and takes your winnings and deposit. But with that said, I don't think I've ever banned anyone when they admitted making a chargeback - there have been members though who have been banned because they did this under fraudulent intentions.

 

[ksech]

Silver Oak isn't too bad.

And Silver Oak is in the rogue pit...

 

[SlotsLover]

any new pays?

Any players withdraw since Jan 1 and been paid already by any of the Rushmore casinos?

 

[travelingboy]

Still waiting...

I was told a wire was initiated on 1/3 and as of today, am still waiting to receive it. Really starting to get worried now...

 

[august2153]

still no payment...

My withdraw was sent in 12/12/2010...
another one sent in on 1/4/2011...

I have not received payment yet...

both wire transfers...

 

[Mickioh]

I was also told withdrawal processed on 1/3/11 and nothing yet. I was told day before yesterday I would have today at the latest. Nadda! Just a few minutes ago, they told me Monday at the latest since that is the 10th day of their 6-10 days. I'm past the point of being angry ... I'm just tired of the whole thing.

 

[Gret]

Rushmore went another day without doing the right thing. No money in the bank.

Silver Oak maybe classified as "rogue", but my experience has been OK. Rushmore is an "accredited" casino and my experience is bad. Go figure.

Rushmore, as well as the other casinos that consistently pop up in the complaint forums, are really poison for the industry. The US Congress is considering opening up the market and a few bad apples will preclude any chance for success. The poor boob, Congressman Barney Frank, needs help and the industry can't afford to have these things happen to the customer base.

The reputable online sites should proceed like raped apes and open up a few cans of ass whuppen on these wrong doers, if they want the industry to survive and prosper.

Appalling and nauseating conduct.

 

[travelingboy]

Tuesday is the "new" 10th business day

I spoke with a rep today regarding my "payment" on 1/3. I was told that today (1/14) was the 9th business day, but because of MLK day on Monday, Tuesday (1/18) is the new 10th business day. When do I just stop putting up with BS and put in a dispute with my CC charges? Time is running out on this opportunity to do so, and while I want to give them the benefit of the doubt, 6+ weeks for payment is unacceptable.

 

[jelsmith]

A number of people have seen a copy of the actual warrant - believe me, it was a real bona-fide seizure. There is no conspiracy.

As for the Rushmore group - dire straits I'm afraid. This seizure has hit them extremely hard. I would not be playing there.

This is what Bryan stated earlier above. IMO wouldnt be holding my breath waiting for a wire. I also wouldnt be re-depositing.

 

[SlotsLover]

I'd like to buy that debt

Given that they have paid the majority of people that are due the money, I would be very willing to pay 60c/$1.00 for any Rushmore debt that has been "approved" as long as a reasonable way of compliance can be determined.

They may not pay, but that's not the way that I would wager.

 

[vinylweatherman]

A number of people have seen a copy of the actual warrant - believe me, it was a real bona-fide seizure. There is no conspiracy.

As for the Rushmore group - dire straits I'm afraid. This seizure has hit them extremely hard. I would not be playing there.

So, why is this seizure playing out so differently to the others. The 8m poker fund seizure in Washington is all over the news, and is confirmed from sorces outside online gambling sites.

The EWX website is STILL showing a "latest update" that STILL invites new customer registrations, at least from Canada.

If this has hit Rushmore hard, then they too have been LYING about this being mere "technical issues", and have been making promises they know damn well they cannot keep to players. What is even WORSE is that they are continuing to take further deposits, at a time when they do not know if they can EVER pay players their withdrawals.

I wonder who ELSE has been hit hard, and are lying about it to players. ANY casino that suddenly seems to have "technical issues" when it comes to paying out should be treated with extreme caution.

ANY casino thinking of using the "technical issues" excuse for a THIRD time following EWX and Rushmore wants it's corporate head examined. NO-ONE is going to buy a THIRD run of this particular story line.

Only SPECIFIC, and VERIFIABLE, excuses should be used.

 

[jelsmith]

@ Slots .....Bryan knows what he's talking about. If he said he wouldnt play there its a good idea to heed his advice.

 

[raj]

A couple of long standing and well known support and affiliate staff do seem to have abandoned Rushmore lately.....is this a case of abandoning a sinking ship or just natural turnover of staff??

Personally I would avoid until the smoke clears a little

Raj

 

[The Dude]

So, why is this seizure playing out so differently to the others. ...

I think it has to do with "no two casino are alike". Some keep a close eye on the processing; they are vigilant and move funds in a cohesive manner. Some operators leave it up to fate.

 

[vinylweatherman]

I think it has to do with "no two casino are alike". Some keep a close eye on the processing; they are vigilant and move funds in a cohesive manner. Some operators leave it up to fate.

I was thinking more as to why the FEDS are handling this so differently. Not even a WHISPER of publicity, yet they seem to be BRAGGING about seizing some $8m of POKER funds in Washington.

Maybe the feds FAILED to hit the target full on, and are NOT saying anything because it is an embarrassment.

Seeing a warrant does not necessarily mean they got there in time to prevent the funds from slipping away. This would STILL leave EWX with no means to MOVE any funds for quite some time, and probably would not dare do anything at the moment, because they are being watched closely.

If a warrant was issued, and then served, why no official record of this?

 

[kl50]

Is Rushmore going down the tubes?

Has anyone been paid yet by Rushmore? I, too, was told my first payment was sent out 6-10 business days ago and should have been in my account on Tuesday. Louise, the rep, never responded to my inquiry. I'm now getting the same email response which tells me no one at Rushmore is even looking at them or even caring.

Are they going down the tubes? I would like to know if anyone out there has any confidence that we will get paid?

I heard the word "chargeback" on several of these threads. I have no idea what they are. Can someone explain? Is that like contesting deposits?

This is ugly, just downright ugly!

 

[LaurieJim]

A couple of long standing and well known support and affiliate staff do seem to have abandoned Rushmore lately.....is this a case of abandoning a sinking ship or just natural turnover of staff??

Personally I would avoid until the smoke clears a little

Raj

Its well known that Paul and Ben have left for greener pastures, this has left Louise to handle players and afilliates and I do wish her well as she has one hell of a job ahead of her if she or as I call them the" higher ups" want to remain in this ever changing business.

I always tend to want to believe the best in some of the casinos I have had personal contact with but have to agree with CM on this one, I wouldnt be depositing there right now, there are just too many wild fires burning and no one manning the firehose imo.

Im not dissing Louise as she is a fine person but I do wonder about those above her rank, she always seems to take the brunt of the storm and they do nothing as usual.

We will be pondering their status at GGW in the next week and hope some of the other forums will do the same if they havent already.

Laurie

 

[funeral979]

the thing that puzzles me is most players know that this group has a history of slow pay. unless they have really good bonuses or their slots are loose i dont understand why one would continue to patronise themand then cry foul. hmmm.

In their defense, they DID have great bonuses and I always found their slots loose. They had the best RTG bonuses in town every weekend.

It is really a sad story....they were my favorite online casino group to play at, period. As much as I love RTG software, its been months since I have played at any of them....and cant see that changing anytime soon.

 

[raj]

In their defense, they DID have great bonuses and I always found their slots loose. They had the best RTG bonuses in town every weekend.

It is really a sad story....they were my favorite online casino group to play at, period. As much as I love RTG software, its been months since I have played at any of them....and cant see that changing anytime soon.

I really do hope that Rushmore recover from all of this....The problem is that once any casino starts delaying payments and stops giving honest and open communications then the rumour mill starts to build and it becomes an unstoppable train. IF there were cashflow problems then these become amplified 10 fold as more people read forums and become aware of the issues and start to request withdrawls of their balances, people stop depositing so theres no new money coming in and ultimately what may have started as a small issue becomes a major one which is very difficult to recover from.
I did also note that Rushmore have cancelled their (rather nice) c-planet party at this years LAC which doesn't look good either. lthough I accept they should at the moment be focussing on putting right current payment issues and that a party is maybe not appropriate.
The whole industry is based on a huge amount of trust between player/affiliate and operator. After all its players funds and affiliates reputations and livelyhoods on the line. Once trust breaks down it is VERY difficult to get back.
Again it would be great to see Rushmore group get through this, but whoever is now dealing with all of this faces an uphill struggle and its not a position I would want to be trying to manage and I think this could be the end??

Raj

 

[Gret]

The problem is that they brought all the negativity onto themselves. We understand things happen and can deal with that. If they had dealt with the issues in a forthright manner, I would be there biggest supporter and would gladly have waited for my withdrawals for an extended period. They chose instead to be cute and evasive with their life blood (the players) and now they are in real trouble.

From Louise's public guestbook (Hell of a way to treat a heavy player).-

..."Hi Louise,

It is now the 14th of January and I am still waiting on my wire that I was told was sent on 1/3. What's going on? No one seems to be able to provide me with any insight or the next steps to resolution. I'm a presidential vip member and have given Rushmore quite a bit of money...I give companies my business who treat me well, but because of the lack of information from Rushmore, I'm angry. I look foward to your response."...

As with life, problems don't disappear...they have to be faced with honesty which is an act that requires courage, is respected and builds trust, goodwill, and loyalty. The quicker you deal with a problem, the faster you get it behind you.

It is not too late, but sending Louise to take the heat is lame. Management should get a pair of pliers and extract their heads out of their butts, send an email to every player who has been delayed explaining exactly what happen and what they are doing to fix it!

Furthermore, they should get some guts and get on here with an apology and explanation.

 

[travelingboy]

Posting

I'm the guy that posted the above message on Louise's public guestbook...I went to check in today and noticed that my message had been removed from her guestbook (along with all others after January 6th) with no response. She logged in today, so what should I make of this?

 

[LHofsdal]

This is exactly what I meant in my thread " I Have to Ask". Maybe MaxD's suggestion of posting "Rep Friendly" thread might entice the rep to come in and explain, if she can. Everyone would have to put their hostile feelings aside, (it is really not Louise's fault this is happening, she is just the poor rep that has to deal with the players.)

Another thing to consider, is that the rep may not be able to say anything else. Which is more likely the case, if word got out that Rushmore is having cash flow problems, they would be in for it, who would deposit there knowing this?

As for her deleting the other comments on her public page, I am not sure why she did it, she is the only one that can answer that. Maybe because it was a public page, she doesn't want anyone seeing the Rushmore group in a negative light? Again, she is the one that knows the answer to this.

I am not trying to condone what this group has done, there is no explanation for this kind of behavior, and everyone that is owed money, does have the right to be angry at this point in my honest opinion. But if everyone can try and put their anger aside for a bit, and go at this a little more "level headed" (if that is even a word) maybe everyone will start getting some more answers.

I really do hope that this all gets sorted out soon, and you all get your money.

Just my opinion....

All the best,
LH

 

[Gret]

I'm sorry...what did you say?

What is your point?

Do they owe you money? If not, your opinion means little to me.

 

[Glumbi]

I am waiting for my Withdrawal on Cherry Red Casino ...

This are approved at 01. December 2010.............



The Live Support is not speaking with me... no answer of my Emails.

 

[anniemac]

You know Gret, being snarky is so not cool.

 

[maxd]

Do they owe you money? If not, your opinion means little to me.

Ok, but this thread is open for everyone to contribute. If you don't like a person's post you're free to shrug it off and move on. Please do that.

 

[Gret]

Will do!

The posters remarks inferred that those of us owed money were not "level headed" individuals. In fact, I'm sure most of us were quite understanding initially until it became apparent that Rushmore was not being forthright with their promises, and in fact were lying to us. As a result, the poster's inferences appeared to be very disingenuous, especially if he/she didn't have skin in the game.

If I misinterpreted the intent of the poster comments, I stand corrected.

 

[maxd]

The posters remarks inferred that those of us owed money were not "level headed" individuals.

Wow, not the way I read it at all! Looked to me like LHofsdal was just saying that getting hostile wasn't going to help things get resolved.

 

[SlotsLover]

offer still open

I know that rushmore et al are not looking good, and have not been behaving properly, but I'll still offer 60% on the $1.00 for any approved withdrawal from Rushmore et. al. just based on their past history. No guarantee for sure, but I'm willing to risk it.

We would just have to find a way to make sure both sides pay up.

Put it this way, I only wish I was owed a lot of money by Rushmore. I might not see it before spring or even summer, but I think they'll come through. Or at least I hope they do.

 

[jod5413]

I'm sorry...what did you say?

What is your point?

Do they owe you money? If not, your opinion means little to me.

There is a time and place for a little snarkiness. This ain't it, Gret.

 

[tat00]

slotslover make it 75 percent and i will do it

 

[ksech]

What I find extremely amazing is how fast players are willing to become like a "pack of rabid dogs" towards the casino reps when things get a little tough. No wonder they don't like posting in these threads. The reps, the CSR aren't the ones holding your funds, it's the casino accounts department.

From what I have witnessed here at CM in the measly 3-4 years I have been a nonlurking member is this:
1) Louise has gone head over heels for the players since she has been rep. To attack her in this manner is revolting and insulting. I'm sure she is doing everything possible from her end that she is able to. I had several problems with Cherry red when they first opened and she handled them in a very professional, polite, fastidious manner.
AND
2) When ANY rep has responded to a thread (whether it be a good response or a bad response) they are literally lynched. I've seen Enzo jump in, Nicolas Johnson step in, Louise...these are just the few who came to mind quickly. AT LEAST THEY TRY! How many other casino reps do you see engaging at all (go count how many casinos are on the accredited list...)??? The answer is very few.

I feel badly for those of you who are owed money, but don't place the blame for this on Louises' shoulders, she's isn't the one personally holding your funds, the casino accounts department is. I hope all get paid, just remember, continous "snarky" emails may not be the way to go (even though it may seem like it). Time, politeness, and patience may be the ruling factor of how quickly you'll get paid when it's your turn in the gate....

 

[Gret]

"pack of rabid dogs" OK...I see.

Maybe I missed something, but who was wailing on Louise and putting the blame for the delays at her feet? I don't recall any post that did so. Perhaps there was some comments about where she is...but wouldn't one reasonably expect that as the casino rep, she should be available during times like this? She said she had been out sick, but asked on January 2, 2010 for people to PM her, but reports on this board indicate she hasn't responded and has since disappeared, except to erase some posts on her guestbook.

100% agree she is not the cause of the problem, but by definition, shouldn't she be part of the solution? I said in a previous post that it would be lame for casino management to let her take the heat.

The point isn't that there has been a delay, the point is how they are handling it, which is something they control. There is never an excuse for lying and it is indefensible. You can only correct it by acknowledging the error, stating the facts, and putting the issue behind you.

I'm a pretty mellow guy :Angel: and never been referred to as a "rabid dog". I'll check with my wife...no wait...I'll check with my bartender to see what she has to say. My guess she will agree with you.

 

[ksech]

Sorry, maybe the terminology/analogy was a tad harsh. Perhaps you can try going into the online casino section, use the new "rep friendly" prefix and start a thread asking if there is a timeframe when payouts may be expected?
Just a thought...

 

[SlotsLover]

75%

slotslover make it 75 percent and i will do it

I'm thinking about it, I'll get back to you. How much are you owed?

 

[Gret]

Sorry, maybe the terminology/analogy was a tad harsh. Perhaps you can try going into the online casino section, use the new "rep friendly" prefix and start a thread asking if there is a timeframe when payouts may be expected?
Just a thought...

No problem!

Spirited conversations are always the best as long as good info is exchanged.

 

[Nate]

My personal opinion on the matter is that Reps should get with the program. In the B&M environment, there are no 'Groups' saying that this guest is staff friendly or these guests will not challenge you....

Whilst I understand that it may get the reps to communicate more knowing that its a 'friendly' thread, it is the Reps job to join the thread and respond. The CM boards are a 'Protected' and Moderated environment and much safer than 'reality'.

It is a POOR POOR excuse that reps are afraid because they will be slagged or attacked. We are all human and when a persons money is at stake, they have all the right to ask questions.

I fully understand that there are rude individuals, but let’s be realistic - In the Customer Service industry you will NEVER have ONLY friendly people. You should be equipped to deal with those who are negative or rude. There are too many threads that are left unanswered and left to fade away. You will notice that when there are real serious issues, the Rep decides not to play a part.

Let’s cut out the "Oh, lets all be nice, so 'XXOO' can join the thread and answer our serious concerns..." It’s THEIR JOB fgs!

Nate

 

[ksech]

I quite agree with you Nate, but something needs to change in order to get these reps more active. I really have no vested interest in any of these issues as I have long since (going on 5 months now) given up on the whole online gaming thing. I care about what happens to the players in the event that things turn around for US players. So, until something changes, I guess I'll just go back to minding my own business and continue lurk mode...