vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
I don't know who was involved in this fraud, but you tarred EVERY GODDAM NETELLER DEPOSITOR with the same brush, and REFUSED POINT BLANK to explain WHY, other than a vague reference to "marketing".
Why EVERY Neteller user, yet you claim that "we are of course not stupid enough to offer bonuses to those players that raise the red flags of being fraudulent/bonus abusers etc etc".
You did NOT identify particular "red flag" players & bonus ban them, you "copped out" and blanket banned EVERY player using Neteller, as though ALL of us were evil, bonus abusing, scumbags.
What you completely FAIL to recognise that European players have credit cards in Euros, or UK Pounds, and your casino operates in DOLLARS. This makes using cards considerably more expensive than using Neteller because card companies "double dip" with charges. There is firstly a charge for a foreign transaction, THEN a considerable loading on the exchange rate. Many cards even TRIPLE dip, by classing a deposit at a casino as a cash withdrawal, not a purchase, which means even MORE charges.
I can ONLY avoid charges by depositing in the same currency as my card, and only a select few cards still consider such transactions as a purchase.
As a Neteller VIP, I can even have dual currency accounts (one in native UK Pounds, another in US Dollars), meaning I can avoid even the 1.75% (less monthly VIP rebate) conversion loading on everyday transactions in dollars, paying it only when I move funds in & out of the dollar account.
Funnily enough, you have NEVER blanket banned Quicktender, but I bet the fraud risk is the same as would be the case with Neteller, possibly more, since Quicktender, unlike Neteller, are pretty much unregulated. Neteller is regulated as an eMoney issuer by the UK FSA, so has to behave the rules, which includes checking up on account holders to verify their identity, using similar procedures to Rushmore (Drivers License, utility bill, etc.) Neteller even go further than this, running electronic database checks, and requiring verification of any connected deposit or withdrawal method. For bank accounts, they pay a small random amount in, and the account holder has to verify the exact amount to prove it really is their bank account, and not a stolen one. Fail to do this, and the bank account CANNOT be connected & used with Neteller.
The above indicates you have kicked the non-US market to the curb, maybe because the fraud was Europe focussed, and concentrated on the US facing side, therefore NOT restricting Quicktender players from the bonuses, even though the risk is always present that the European fraud could just as easily be organised through Quicktender.
Result - European players feel unwanted, and have switched their play elsewhere. Your responce has been to try to get them back again, but because this has suddenly happened all at once, European players in particular suddenly find they are being offered 300% bonuses by phone & email after over a year of being banned from even the 150% weekend bonuses. This looks like an act of desperation, throwing aside all previous caution in order to get these disenfranchised players depositing again. The resistance & disbelief is because all of a sudden we are no longer "bonus abusers" or fraudsters, even though nothing has changed in the past year as far as WE are concerned.
Add to this the recent(ish) removal from the accredited section, folowed by a sudden increase in phone & email offers of 300% bonuses up to $2000, and you have players thinking that you are in more trouble than you are letting on. Recent failures, with players losing account balances, have ensured an atmosphere of caution bordering upon paranoia when it comes to casinos that even just APPEAR to be underfunded, even with good evidence to the contrary, such as assurances from Bryan that this is NOT the case.
The removal from the accredited section was for the "botched" fraud investigation, nothing to do with concerns about funding.
Another thing on the minds of players is WHY are RTG slots so much tighter now, despite the claims from RTG and operators that no reductions of RTP have been made. It may be nothing more than the mind playing tricks, BUT recent threads have been so full of "RTG is so much tighter now" stories that the mud is sticking.
