Rushmore Group - getting desperate??

[Deeplay]

Louise not bashing you as you are here doing your best to answer questions. However it is from the casinos you represent 1 excuse after a next on a range of issues from a range of posts over the past 12 months.

If the Rushmore casino owners/ operators ever read these threads then a message to them from me. (Ok im just 1 player but still ..)

Over a year ago I hit lucky with your group. RJ first deposit. Then when trying to cash out it was 1 excuse after the next. Problems with bank wires, problems with the department who dealt with wires. In the end I got my money around 4 and half weeks later, but only after I had reversed 2k of the 6k I had won while I was waiting for payment and stack of emails and Pms . The reverse was my choice, but I know 100% if my wire had been processed within the set time frame I would not have reversed.

I would though 100% have re-deposited at the Rushmore group if my payout had been paid on time . As it was I never deposited again due to the cash out issue and my subsequent partial reverse.

Becuase of the "stall" tactics (no slur on you lousie as you did your best to assist me) the Rushmore group have lost 1000s and I mean 1000s in deposits from me alone in the past year or so since the above took place.

I dont really care as I got my money in the end and made the choice never to play there again ever, but its important that the casino you represent understand that players like me will never even bother to deposit again at a casino who used stall tactics to delay payouts to me. Short term they won somewhat as I did reverse 2k as I said but long term they lost a stack of potential future deposits. Which went instead to the likes of 3dice & 32red where I deposit multiple times per week. Why ? Becuase payout Never an issue. Becuase they never even come close to having any problem when it comes to getting my money. And becuase Casinos similar to the above never have had to make excuses or suffer any back end problems when it comes to customer care, documents, cashouts and such like.

Again its not aimed at you in person im just stating some facts. Take them or leave them. But thats my 10 cents. This weekend is a fine example I have a few grand im going to deposit. None of it though will hit the Rushmore group.

Hi Winbig,



Thank you.

There are a limited few people that have access to process the documents (due to the obvious sensitive information they contain), so even though there are a few that have the access to view and process them, with the 2 out and one left, it was just bad timing that there were two days where the documents are normally processed, were not, due to the third person already having booked a 2 day vacation also which he couldn't cancel. Hence, why there were a small number of players waiting a day or two longer max than usual.

Normally I would be able to work out of the office and still manage to get everything done, but I unfortunately wasn't in a situation to do this.

Sometimes I guess even the contingency plans put in place don't come together, so apologies again.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

 

[vinylweatherman]

Thanks for confirming.

I have replied to your PM and forwarded the email which support had replied to you in order to close your casino account.

We have several people working in the Fraud and Verification Department.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Well then maybe you can explain how one employee had an 'emergency' for a week and delayed my doc approval until such time as I busted out? And conveniently within 2 hours of my busting the docs were magically approved, a full 2 days before the latest promise time?

I sincerely apologize for that. I am sure that you can ask around and find that this has not happened in the past. All documents are normally approved within 2 business days maximum. Unfortunately, due to extenuating circumstances, these kinds of things can happen, so I am sorry that you got caught up in it.

In this case, unfortunately it was also bad timing with another member of staff leaving at the same time (that could have helped out) and the other member of staff in only being able to help out to a certain degree so there was in turn, a delay of a day or two max for some players.

I was the one with the emergency so I can at least give you my personal apology on this one.

Kind regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

First, I'm sorry for your emergency, whatever it was.


and now, just curious...

If there are several people that are verifying documentation and so forth, how can that department be so severely impacted by two people being out of the office that it results in a delay as long as it took? ...and the other person that was out of the office wasn't even in that department? (that could have helped out)

Hi Winbig,



Thank you.

There are a limited few people that have access to process the documents (due to the obvious sensitive information they contain), so even though there are a few that have the access to view and process them, with the 2 out and one left, it was just bad timing that there were two days where the documents are normally processed, were not, due to the third person already having booked a 2 day vacation also which he couldn't cancel. Hence, why there were a small number of players waiting a day or two longer max than usual.

Normally I would be able to work out of the office and still manage to get everything done, but I unfortunately wasn't in a situation to do this.

Sometimes I guess even the contingency plans put in place don't come together, so apologies again.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

So, that's THREE then, not "several". Why evade giving a straight answer from the outset. Why did we have to drag it from you like pulling a rotten tooth without anasthetic.

This illustrates many of the problems that have afflicted Rushmore. When asked a question, the first responce seems to be as vague as possible, as though you might have something to hide. Only the subsequent discussions of inconsistencies in the initial reply & other players' experiences gets a better answer.

With ONLY THREE people able to FULLY confirm documents to the stage where payment can be released, it doesn't take much to upset the system. That seems to be LESS people able to do this than you have CASINOS running.

I don't HAVE to know intimate details of the inner workings of an operator to spot situations where reps contradict themselves when replying in different threads, or when different reps contradict each other when responding on particular issues.

As well as direct contradiction, there is deliberate evasiveness, as in this thread, where some questions are ignored completely, and only selected points are addressed, often with vague answers.


Louise was called out for ignoring some of my questions, and answered thus:-

He sounds like he knows a lot, but, at least in this case, doesn't.

Regards,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.

Whilst there are some things I know little about, I DO know one thing. These questions remain unanswered

 

[darkpixie]

@doomed4ever

This post is put perfectly and reflects my situation spot on! Except I was not lucky enough to cash out. (I know, the crux of it is my fault, but if like you say they operated like a 32red or 3Dice I would have had my money Loooong ago and would not have this terrible taste in my mouth) I even asked support if I could start the withdrawal process while they got their sh*t together on my docs and I was told point blank that I could not even hit withdraw in the cashier, so there the money sat in playable form. So they won $3400 from me in the end but they will NEVER see another nickel from me unless they make some MAJOR concessions and attempt to right their wrongs. In fact I am trying to close my accounts but they are seriously stepping over their bounds on that one as well insisting that I provide them with clues to my password. Something that I wonder if it is a PAB'able offense.

 

[takethemoney]

So, that's THREE then, not "several". Why evade giving a straight answer from the outset. Why did we have to drag it from you like pulling a rotten tooth without anasthetic.

This illustrates many of the problems that have afflicted Rushmore. When asked a question, the first responce seems to be as vague as possible, as though you might have something to hide. Only the subsequent discussions of inconsistencies in the initial reply & other players' experiences gets a better answer.

With ONLY THREE people able to FULLY confirm documents to the stage where payment can be released, it doesn't take much to upset the system. That seems to be LESS people able to do this than you have CASINOS running.

I don't HAVE to know intimate details of the inner workings of an operator to spot situations where reps contradict themselves when replying in different threads, or when different reps contradict each other when responding on particular issues.

As well as direct contradiction, there is deliberate evasiveness, as in this thread, where some questions are ignored completely, and only selected points are addressed, often with vague answers.


Louise was called out for ignoring some of my questions, and answered thus:-



Whilst there are some things I know little about, I DO know one thing. These questions remain unanswered

While some of her responses are vague, she is nowhere near as bad as that arrogant VIP manager they had working there when I was still a member of Cherry Red. The guy has zero people skills and talked to me in a condescending manner like I was some idot. I asked them to close my accounts. When I would talk about the RTP and other things I know about slots he would basically tell me that I don't know what I'm talking about.

 

[all4greed]

Once a casino has the documents, how long does it really take to look at them and approve them? Can't take more than a couple minutes tops.

It's not like they call and see if the driver's license is still valid or call the utility company to make sure you haven't moved. The casino industry makes it seem like they have to bring in detectives to figure things out.

What a crock of sh*t.

 

[darkpixie]

Also, there is absolutely ZERO regulatory requirements to request them for EVERY WINNING PLAYER in ANY Jurisdiction that I am aware of.

 

[NASHVEGAS]

While some of her responses are vague, she is nowhere near as bad as that arrogant VIP manager they had working there

LOL, Michael Baxter----useless also, if only with me so a fact not an opinion.

 

[takethemoney]

LOL, Michael Baxter----useless also, if only with me so a fact not an opinion.

Bingo! I wonder how many good paying customers he's run off?

 

[winbig]

as well insisting that I provide them with clues to my password. Something that I wonder if it is a PAB'able offense.

If someone actually had enough information to link your casino account together with your email address in order to fraudulently close your account, chances are they already have your casino password, so it's pretty silly for them to even consider verifying you are who you say you are based solely on knowing the first and last digit of your password.

If they wanted to actually make sure you are who you say you are when trying to close your account, they would CALL YOU to confirm details.

 

[darkpixie]

If they wanted to actually make sure you are who you say you are when trying to close your account, they would CALL YOU to confirm details.

I agree and view this as just another delay tactic to keep your account open in the hopes that you mistakenly make another deposit, knowing full well you have to pull teeth to withdraw if you are lucky enough to win.

 

[weplant]

FYI..I had the same payout problems with Aladdians Gold..Hit the RJ for 5600.00 and it took 4 weeks to get paid, one excuse after another..I landed up giving them back 3,000.00!!!

 

[all4greed]

FYI..I had the same payout problems with Aladdians Gold..Hit the RJ for 5600.00 and it took 4 weeks to get paid, one excuse after another..I landed up giving them back 3,000.00!!!

They must know the longer they stall big payments the more likely a player will go back in and play. Probably part of their business plan because it works.

 

[slotplayer]

How many players have web cams? I wonder if casinos could speed up the process with a quick view of a player in front of their web cam?

The land casino checks the video to see if you were the one playing the machine after winning a jackpot.

 

[all4greed]

How many players have web cams? I wonder if casinos could speed up the process with a quick view of a player in front of their web cam?

The land casino checks the video to see if you were the one playing the machine after winning a jackpot.

Do you mean compare the web cam pic to a valid ID?

 

[darkpixie]

Oh boy, that's just asking for trouble for people like me that change their hair color and style all the time.

 

[winbig]

How many players have web cams? I wonder if casinos could speed up the process with a quick view of a player in front of their web cam?

The land casino checks the video to see if you were the one playing the machine after winning a jackpot.

lol, for myself, they'd deny my withdrawal and lock my account immediately. My drivers license is due to expire in the next few months, and they're good for 4 years in PA. Since then, I've had eye muscle surgery and no longer need to wear glasses, and I now shave my head. Needless to say, I don't look anything like I did in my DL photo from almost 4 years ago.

...and I think some states DL's are good for longer periods of time....so you can just imagine the confusion.

besides, there's no real way to prove that you are who your photo ID says you are. If someone is going to forge an ID, of course they're going to put their own photo on it...

 

[Krasa]

i don't think so and she ignores VWM's posting, so this is really not a good sign, but it looks like, that you have no clue, what's going on with this casinogroup, so maybe you should read first all posts in this thread, before you judge me, thanks!

I did not judge you... all I said is that bashing them cause you got offered a bonus is too harsh. I gave my opinion and explained why.

edit: since your last postings in this thread, i see now, that you defend this group, for whatever reason, but maybe you get money for it or anything else?
so i really don't take your postings serious

Do not insult me like that.

 

[greasemonkey]

lol, for myself, they'd deny my withdrawal and lock my account immediately. My drivers license is due to expire in the next few months, and they're good for 4 years in PA. Since then, I've had eye muscle surgery and no longer need to wear glasses, and I now shave my head. Needless to say, I don't look anything like I did in my DL photo from almost 4 years ago.

...and I think some states DL's are good for longer periods of time....so you can just imagine the confusion.

besides, there's no real way to prove that you are who your photo ID says you are. If someone is going to forge an ID, of course they're going to put their own photo on it...

I never noticed you were in PA until you mentioned it in your post! Do you root for the Steelers or Eagles??? I'm in Steeler Country

 

[Louise]

Hello everyone,

I would just like to inform everyone that I will not be on the forum to assist with PMs etc for the next 3 1/2 weeks or so due to taking urgent needed leave from work. I kindly ask that any questions or issues be directed to our support@ email addresses with the subject line "Casinomeister assistance". Our customer service managers will be dealing with these personally.

Thanks and hope everyone is well,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.