Would you consider this accredited behavior?

[me_and_ed]

I recieved this email early this AM from an accredited casino I play at. Just a note, thought I would try to flush my account yesterday, went to live chat asked, she said no (which I knew) and then told me it would flush automatically after 24 hrs, I also declined any bonuses.

Please read below:



Hi there XXXXXX

XXXX here, from XXXX XXXXXXXX Online Casino Support

We would like to congratulate you on your excellent run at the casino recently on Tally Ho and Isis - Luck is surely on your side!

We hope this hot streak continues and takes you to even BIGGER wins!!!

I see you have a C$2,635 withdrawal currently pending - Nice!!! Kindly note though, that you do

still have a C$17.50 bonus owing to you, as well as a further C$352.50 left to claim after that ?

We cannot add any bonus when there's a cashin currently pending though, as per the terms and

conditions for bonus offer, specifically regarding the playthrough requirements. If you would like to claim the rest of your

weekend bonus, please be advised that you would need to reverse your full pending cashin in one go. We will then be

able to add the C$17.50 owing to you, and you'll be able to claim the C$352.50 as well, upon making more deposits

I suggest this, as your cashin will be only be released for processing during next week anyway, so in the meantime you

could increase your winnings by claiming and playing with your weekend bonus in the meantime - but this option is of

course entirely up to you ?

Should you require any further assistance, or wish to offer any comments or suggestions, please feel free to contact us. Our friendly helpdesk is available 24 hours a day, 7 days a week, for your convenience.

Kind Regards,

XXXX

Casino Host

 

[rainmaker]

.

me_and_ed

No, I do not think this is acceptable at all.

It is also stated in "standards for accredited casinos":

Will not entice players to reverse cash withdrawals with bonuses or other incentives.

Name and shame in my opinion. But wait until you have received your withdrawal.

 

[me_and_ed]

.

me_and_ed

No, I do not think this is acceptable at all.

It is also stated in "standards for accredited casinos":

Will not entice players to reverse cash withdrawals with bonuses or other incentives.

Name and shame in my opinion. But wait until you have received your withdrawal.

I am way ahead of you on that one, not hard to figure out the casino though (hint)

 

[rainmaker]

I am way ahead of you on that one, not hard to figure out the casino though (hint)

Ah...yes of course

 

[chuchu59]

.

me_and_ed

No, I do not think this is acceptable at all.

It is also stated in "standards for accredited casinos":

Will not entice players to reverse cash withdrawals with bonuses or other incentives.

Name and shame in my opinion. But wait until you have received your withdrawal.

I am more cheeky than that. If it were me I would name and shame while waiting for my money. I dare them to delay my w/d.
Once the casino is named (I have no clue except that this is def an MG casino) we could debate on whether this casino should retain its accreditation status as IMO the behaviour is totally unacceptable.

 

[me_and_ed]

I am more cheeky than that. If it were me I would name and shame while waiting for my money. I dare them to delay my w/d.
Once the casino is named (I have no clue except that this is def an MG casino) we could debate on whether this casino should retain its accreditation status as IMO the behaviour is totally unacceptable.

If one were to search the forum, maybe an area where there are pictures they could probably put 2 and 2 together.

 

[X-Raided]

If one were to search the forum, maybe an area where there are pictures they could probably put 2 and 2 together.

King Neptune's Casino should have their accreditation at the very least suspended for
this stunt they're trying to pull here. Basically, their trying to make you reverse your winnings
and use THEIR LUCK to make you lose a chunk, if not all. Pathetic. The saddest part of this is
that there are some weak minded individuals who would do such a foolish thing and this casino
knows it. WoW

 

[mattsgame]

No it definitely is not acceptable at all and it is a shame that a Referback casino has gone down this path .

Also who in there right mind would reverse $2.5k to receive $350 in bonus cash to have all of it stuck behind a wr. You would just reverse $350 and have no restrictions

 

[chayton]

No it definitely is not acceptable at all and it is a shame that a Referback casino has gone down this path .

Also who in there right mind would reverse $2.5k to receive $350 in bonus cash to have all of it stuck behind a wr. You would just reverse $350 and have no restrictions

They're not even offering THAT. What I'm seeing is that if the OP reversed the whole $2.5K, they'll receive $17.50 in bonus money with WR - at 30x that's $525 the player could lose. The $352.50 is bonus they get after making more deposits!

Kindly note though, that you do still have a C$17.50 bonus owing to you, as well as a further C$352.50 left to claim after that ?

We cannot add any bonus when there's a cashin currently pending though, as per the terms and conditions for bonus offer, specifically regarding the playthrough requirements. If you would like to claim the rest of your weekend bonus, please be advised that you would need to reverse your full pending cashin in one go. We will then be able to add the C$17.50 owing to you, and you'll be able to claim the C$352.50 as well, upon making more deposits

 

[vinylweatherman]

King Neptunes, the same casino that now has a 10 day pending period for withdrawals over 5K. I have got it in writing too, spelled out in some detail.

Piss them off by sticking to your guns and never reversing, and you too may suddenly find it's 10 days, not 24 hours. That would be your cue to leave.

They told me it was a new policy introduced after my big Lucky Nugget withdrawal, but this is a bare faced lie, because a German player was told of this "new policy" last year and posted a bitch and moan after having to wait 10 days for a withdrawal. I also waited 10 days for a withdrawal BEFORE my Lucky Nugget one, yet this was BEFORE this policy was introduced.

I don't see how this is any different to Mainstreet deciding to implement a 14 day pending period, for which they were dropped from accreditation. King Neptunes is even worse, because they are not being open about it, and are even lying when asked direct questions about the policy depending on whether you are an affected player or not.

I brought this to the attention of Max a couple of months ago, who was then going to forward it to Bryan.

Whilst the possibility of an offer for reversal was mentioned on the phone with my Lucky Nugget withdrawal, I mentioned that it would need to be at least 50% up to £33,000 or they needn't bother - they didn't

 

[Zepher]

This is a truly unacceptable thing for an accredited casino to be doing, and lol in reality, just for C$17.50. Hilarious. Accreditation should be, as stated above, immediately suspended and an investigation into their practices started.

 

[aacasino]

someone decided not to use common sense today !

It appears to me the casino host is new and is only working to the general rule they have been given. To offer a 2k reversal so they can take advantage of a 17 and later 350 bonus is not commercially attractive to anyone accept the house.
A bit of staff training here would cure this.

We wouldn't be having the same discussion if the casino rep contact the player informing them to consider reversing a wtd for 100 so to take advantage of a 300 bonus.

The host is clearly not taking logic into account. We don't frown upon the casino, just whoever is supervising/training the hosts.

 

[vinylweatherman]

It appears to me the casino host is new and is only working to the general rule they have been given. To offer a 2k reversal so they can take advantage of a 17 and later 350 bonus is not commercially attractive to anyone accept the house.
A bit of staff training here would cure this.

We wouldn't be having the same discussion if the casino rep contact the player informing them to consider reversing a wtd for 100 so to take advantage of a 300 bonus.

The host is clearly not taking logic into account. We don't frown upon the casino, just whoever is supervising/training the hosts.

However, promoting a reversal is an absolute no go for an accredited casino, whatever the logic of the offer, especially when this is done by phone where slick marketing can be used to convince the player they are missing out on something too good to refuse. At least an email offer for reversal can be read without the immediate pressure to make a decision you get in a phonecall, and thus easier to resist, or even ignore completely.

 

[aacasino]

too right!!

However, promoting a reversal is an absolute no go for an accredited casino, whatever the logic of the offer, especially when this is done by phone where slick marketing can be used to convince the player they are missing out on something too good to refuse. At least an email offer for reversal can be read without the immediate pressure to make a decision you get in a phonecall, and thus easier to resist, or even ignore completely.

Hi Mr Vinyl..
Our view is that a showing a customer they can take advantage of promos by reversing a wtd is good CS IF it's beneficial to the customer. However, I totally agree with you on the above example of phone contact. Highly unprofessional and a sure way to taint the industry and tarnish us all with the same brush. Good point brought up

 

[rainmaker]

Our view is that a showing a customer they can take advantage of promos by reversing a wtd is good CS IF it's beneficial to the customer.

I can not agree with you on this. If a player has asked for a withdrawal, even tried to have it flushed, then this player should not be bothered with cheap and sleezy attempts from the casino to have it reversed. I do not care how good any of these "reverse your withdrawal and become even richer"-offers are. The casino should not in any way try to get players to reverse.

It is also plain stupid to recommend players to reverse from a casino point of view in my opinion. If you want loyal and more profitable players in the long run, then you need to "allow" them to occasionally cash out. Winning players will usually return. Players who have reversed and lost will feel like shit. Why certain casinos want to make their customers feel like shit has always been a mystery to me. I guess some casinos simply don't get it.

 

[Nate]

It is also plain stupid to recommend players to reverse from a casino point of view in my opinion. If you want loyal and more profitable players in the long run, then you need to "allow" them to occasionally cash out. Winning players will usually return. Players who have reversed and lost will feel like shit. Why certain casinos want to make their customers feel like shit has always been a mystery to me. I guess some casinos simply don't get it.

Its simple ... GREED....

This whole plot wreaks of desperation... Why else would anyone train their staff to offer bonuses UNLESS times are tough and they need to hold some more....

Half the MGS Casinos on the Accredited list don't deserve to be there. They have pending periods just like RTG?? They have the infrastructure to compete with 32Red, but don't. This clearly tells me WHY I should not play there.

Its refreshing to have NetEnt Casinos offering the quickfire Package. I would rather play at NON - ACCREDITED Redbet than at other Accredited MGS Casinos. The only MGS I would play at is 32Red.

Its nice to mix things up a bit, but I would certainly only play at the likes of Nordicbet / 32Red / Redbet IF I needed an MGS Fix.

Nate

 

[me_and_ed]

Its simple ... GREED....

This whole plot wreaks of desperation... Why else would anyone train their staff to offer bonuses UNLESS times are tough and they need to hold some more....

Half the MGS Casinos on the Accredited list don't deserve to be there. They have pending periods just like RTG?? They have the infrastructure to compete with 32Red, but don't. This clearly tells me WHY I should not play there.

Its refreshing to have NetEnt Casinos offering the quickfire Package. I would rather play at NON - ACCREDITED Redbet than at other Accredited MGS Casinos. The only MGS I would play at is 32Red.

Its nice to mix things up a bit, but I would certainly only play at the likes of Nordicbet / 32Red / Redbet IF I needed an MGS Fix.

Nate

I could not agree more, I am waiting for Bryan to chime in on this one. In the past this group has always treated me decent, 24 pending max, quick pays, to have the girl on live chat tell me it would auto flush after 24 hours and to find out that it is not true really has put me off, I used to defend this group, now I will NEVER play their again. Talk about a fall from grace. If something is not done about their accredititation then something is wrong here, but thats not for me to decide.

 

[Nifty29]

Hi Mr Vinyl..
Our view is that a showing a customer they can take advantage of promos by reversing a wtd is good CS IF it's beneficial to the customer. However, I totally agree with you on the above example of phone contact. Highly unprofessional and a sure way to taint the industry and tarnish us all with the same brush. Good point brought up

Aacasino.....please don't encourage him....

J/k

IMO these offers are predatory however they are offered, and clearly contravene the standards of accreditation here.

 

[rena35]

very bad indeed and like already stated it would be unwise to reverse gl (nice win

 

[rainmaker]

Its simple ... GREED....

I basically agree with you mate, but not sure if I would use the word greed. I think is is more about ignorance. They simply don't get it.

It is quite ironic that some of the most successful operators our there are those who pay out lightning fast. For example 32Red. They are almost begging players to cash out after a big win. They are at the same time of course a very successful and profitable company (32Red Plc).

I do not like the tendency we are seeing with some of these Microgaming based casinos. Seems like more and more of them are implementing pending times, no flushing etc. It is actually quite strange to see because, as you mentioned, more and more of the typical non-Microgaming casinos are now offering all of the most popular Microgaming games through their Quickfire section together with better and faster service to players (for example Nordicbet, Redbet and Maxino).

I think that several of the 100% Microgaming casinos we see today eventually will struggle some time in the future unless they do some changes in the way they are operating. As I have said before. I personally think Microgaming's download casino and instant play are old fashioned and will eventually lose in the competition to better Quickfire alternatives (ironically powered by Microgaming). Long pending times, bad customer service like we have seen in this thread will certainly not make things any better for them.

 

[Tropicana50]

I'm not exactly sure what my personal stance on this situation is. One half of me agrees that it seems wrong to attempt to goad players into reversing a withdrawal, especially one that has a purely beneficial factor solely for the Casino, but none of the facts regarding what this entails have been hidden or removed. The host also clearly states that it is entirely the players own decision whether or not to take the given 'advice', all be it poor.

Mixed feelings on this guys. Sorry.

- T

 

[chuchu59]

I'm not exactly sure what my personal stance on this situation is. One half of me agrees that it seems wrong to attempt to goad players into reversing a withdrawal, especially one that has a purely beneficial factor solely for the Casino, but none of the facts regarding what this entails have been hidden or removed. The host also clearly states that it is entirely the players own decision whether or not to take the given 'advice', all be it poor.
Mixed feelings on this guys. Sorry.

- T

Not to rag on the half of you (see bolded part) but for the host to simply state that the decision is for the player to make doesnt wash with me as the casino is taking advantage of weak-willed gamblers(who are obsessed with gambling and cannot make a rational choice) and tempting them to reverse. This behaviour is unethical and certainly not worthy of accreditation.

 

[vinylweatherman]

Not to rag on the half of you (see bolded part) but for the host to simply state that the decision is for the player to make doesnt wash with me as the casino is taking advantage of weak-willed gamblers(who are obsessed with gambling and cannot make a rational choice) and tempting them to reverse. This behaviour is unethical and certainly not worthy of accreditation.

Worst of all, the trigger for this offer was the player initiating live chat to see if they could get the withdrawal flushed so that it was no longer available to be reversed. Live chat said no, and then the reminder came about the benefits available for reversing (17.50), and then making further deposits on top of this large cashout (350). Of course, if this brought the sum above 5000, it would then be a 10 WORKING DAY pending period on the resulting withdrawal if the player actually managed to make the WR with everything intact. The OP was a bit impatient over 24 hours, just imagine 10 working days

 

[Tropicana50]

Not to rag on the half of you (see bolded part) but for the host to simply state that the decision is for the player to make doesnt wash with me as the casino is taking advantage of weak-willed gamblers(who are obsessed with gambling and cannot make a rational choice) and tempting them to reverse. This behaviour is unethical and certainly not worthy of accreditation.

I totally agree its not something for said Casino to be proud of, but all of the relevant facts surrounding what such a reversal would entail have been made available to the player so they are able to make such a decision themselves, there is no out-right deception here. I guess it comes down to what other posters have stated; If such a reversal would be in the players favour then such a recommendation would be acceptable. I just think such a line is so fine that I'm not entirely sat inside the shady pit on this just yet, but give me time to ponder it a little more.

- T

 

[P.V.]

If you would like to claim the rest of your

weekend bonus, please be advised that you would need to reverse your full pending cashin in one go.

The OC clearly is enticing the OP to reverse his win as has been pointed out, with a back door procedure making it look beneficial to accept.