Captain Chaos
Dormant account
- Joined
- Apr 11, 2014
- Location
- United Kingdom
As per the title thread, I requested my account be closed with Spin Casino. My account having been migrated from Gaming Club following the UK changes. My reasons being thus:
1. The weekly text messages reminding me about Free spins and bonuses was irritating (yes, I know, just unsubscribe, but that's not the point. I had migrated over but not even deposited, I don't even recall being asked if it was ok)?
2. I didn't like the new Terms
3. The withdrawal limits put me off of playing there
Well, I finally got round to requesting an account closure. A simple enough process, yes? Request it, probably get asked for your account information, etc, etc. All sorted! Well, not quite. Whilst they agreed to close the account, I was also offered a bonus. Here is the e-mail itself:
Surely this cannot be right? This is a Casino which has been given one of the brand new, shiny UK licences. Now, surely the fact I have requested my account to be closed should make my reason for closing it obvious, I don't want to play there. But why offer me the bonus in the first place? I could have a serious gambling problem. How does offering me a bonus assist me? Given the fact I have received this e-mail, it more or less justifies my desire to close the account. How can this be in line with Responsible Gaming policy? If someone requests an account closure, it's usually for a good reason. Asking them to then deposit more money is, to me, the complete opposite of being responsible. It has nothing to do with looking after the player and everything to do with the Casino.
Very disappointing and not what I would expect of a UK licensed operation.
End of rant!
1. The weekly text messages reminding me about Free spins and bonuses was irritating (yes, I know, just unsubscribe, but that's not the point. I had migrated over but not even deposited, I don't even recall being asked if it was ok)?
2. I didn't like the new Terms
3. The withdrawal limits put me off of playing there
Well, I finally got round to requesting an account closure. A simple enough process, yes? Request it, probably get asked for your account information, etc, etc. All sorted! Well, not quite. Whilst they agreed to close the account, I was also offered a bonus. Here is the e-mail itself:
Hi xxxxxxxxx,
Your account: xxxxxxxxxxxxxx.
Thank you for contacting Spin Casino
We have received your request to have your account closed however we will require additional information before we can action this for you.
We would value your input regarding this, and may even be able to offer additional assistance regarding the closure of your account if you can supply us with a reason of closure.
Should you feel that you are spending too much we have the Responsible Gaming Limits: Such limits may be set at any time by you on your account, on a daily, weekly and/or monthly basis, or a combination of these limits that suit you. This option allows to still enjoy gaming without overspending!
We would also like to offer a 100% match up to £150.00 promotion on your next deposit of £20.00 or more. Valid for 48 hours. Please contact us once this deposit is made for us to manually add the bonus for you.
Your understanding and co-operation in helping us assist you are greatly appreciated. We look forward to hearing from you shortly.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind Regards,
Bonnie
Spin Casino Customer Support
Surely this cannot be right? This is a Casino which has been given one of the brand new, shiny UK licences. Now, surely the fact I have requested my account to be closed should make my reason for closing it obvious, I don't want to play there. But why offer me the bonus in the first place? I could have a serious gambling problem. How does offering me a bonus assist me? Given the fact I have received this e-mail, it more or less justifies my desire to close the account. How can this be in line with Responsible Gaming policy? If someone requests an account closure, it's usually for a good reason. Asking them to then deposit more money is, to me, the complete opposite of being responsible. It has nothing to do with looking after the player and everything to do with the Casino.
Very disappointing and not what I would expect of a UK licensed operation.
End of rant!